Fastway (page 4 of 10)

Its been with Aramex /Fastway for a while now . Tracking a parcel is no good when its not scanned operators are useless the whole company is useless. When I buy online my message to the seller is NOT TO USE FASTWAY. But once again seller not reading message, or so they say. Fastway must be offering a cheap rate other wise why would you use them. It would have been quicker for me to drive to collect my package from 3 hr away. I really wish this company would go bankrupt .

Every time I buy online and the seller chooses to use Fastway - I don't get delivery when promised. Furthermore, their tracking site is absolutely useless.
Today was supposed to be the 'latest' date for a delivery (an expensive item) from Amazon Prime. But, as has happened before, no delivery and the Fastway site just says the item was scanned into Sydney a few days ago.
My direct complaints to Aramex Fastway have no reply and even Amazon says (words to the effect of) 'sorry but shxt happens'.
Every time my online sellers use Australia Post (St...

This company is in breach of ACCC laws:
It is illegal for a business to accept payment for products or services they do not intend to supply.for this company to they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
Lodge a complaint with the ACCC as they are destroying small business enterprises taking their stock knowing they cant deliver the product.
The Australian Consumer Law offers protections against Non-deli...

I ordered a package through Ally to be delivered from Melbourne to Cairns for collection in store. Due to them using Fastway the delivery is going to take well over a week to arrive. I ordered other online items delivered through Australia Post and they were with me in 3 days from the same location. Every delivery with Fastway either takes time or I have to go and collect from the depot as they do not call when delivering for me to run down (I live in a unit complex). When I know they are the courier my heart always sinks.

I don't want to give it any stars every time somebody Sands through Fastway it takes at least 3 weeks and you cannot contact them live chat does not work her there in business of got no idea people please stick with Australia Post

Always leave a card and never deliver to the door. I always have to go and pick up my parcel for myself. Even if I'm home with the front door open. I live in Brisbane so there is absolutely no reason why delivery is not possible. Very slow, unreliable and would NOT recommend.

The item sent by Fastway courier is nowhere. the tracking just says that the item has been collected from the sender then nothing. Looks like a scam or a bogus company.

Once again they wont delivery my parcel say i have to go and pick it up from depot. Its is a 50km round trip for me they deliver to my area just too lazy to do it, i have paid for delivery when I purchased.

I was worried about getting an urgent delivery based on the reviews here, but my item arrived within about 30 hours from ordering an item from woollongong to sydney. excellent!

Have been waiting 4 weeks from day of ordering a bird cage from MyDeal which was dispatched from Melbourne to Sydney unfortunately they use Fastaway for their deliveries every update from Fastaway was the same "in transit " My order had been sitting in their Sydney facility for almost 4 weeks with no attempt at all to deliver at all when l contacted them about my order & complained l got a new update a day after "your order returned to supplier" with no reason or explanation at all this is a pathetic courier company & l know I'm not the only one who has had dodgy service from them.

Fastway couriers might have been bought out by Aramex.. but the service hasn't changed.
"Your parcel has been received at 'Sydney' depot" — 5 days ago. They must be giving it a fine reception, for it hasn't wanted to leave yet. It better have sobered up by the time it gets to me or I'm going to be super jealous.

Seriously though, either their tracking system is really really bad, or some deadly disease has decimated the depot's delivery dudes.

Ordered an item on Ebay, had no choice with courier turned out to be Fastway. We live in Tully, item went to Cairns 150 kms away. Wouldn't deliver to Tully Post Office as they don't accept deliveries from Fastway so why is the Post Office stopping us from ordering items on line so now look at it this way, we have no rural delivery and now we can't get anything delivered to our Post office box unless it comes through Australia Post so who does the Post office think they are. I will think twice before ordering anything on line or go and get it myself

XL EXPRESS is a worst ONE. I was questioning why my parcel wasn't delivered. Then they were deliberately delaying your parcel arrival as long as you shut up: don't make noise!

Fastway are not fast very bad service now don’t know where item is 2.5 hrs from pickup to destination has now been a week and have been told to not expect for another week item from WLD TO QLD but went to Melbourne and supposedly on its way back bunch of morons running this show

I ordered through big w 3 months ago and it still says in transit. Spent over $500 and no idea if my items will even arrive. Will never order anything if this company ate the delivery option.

Placed an order on bigw which was shipped on the 1st of October, fast forward two weeks and the next update was that a delivery was made (it was not we were home) I then thought that maybe the parcel would end up at our local post office like it usually does... It didn't who could've guessed!?

Here we are almost hree weeks from the day I ordered and still no idea where it is. The last update was that it was with the driver on the 19th, now ether the driver is still driving around trying to find my place or they lost it. It took hours to get th...

Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!

I can’t add anything more given all the terrible reviews. Subpar delivery attempts, no depot to self pick up. I am not buying from any merchant that uses them again. Both senders and buyers should boycott them!

I was home today when I heard an almighty thud against the concrete or brick wall.. I was in the loungeroom near front door...saw the driver leaving and saw my parcel on the ground... thanks for throwing our parcels around.

If I had of known my order from Kogan was being delivered by fastway I would never have purchased the items I needed. Everyday the ETA of my parcel is being pushed back a couple if days. My mum also purchased from another retailer and fastway being the courier, her items never arrived at all. Not impressed. Terrible service and I cringe everytime a retailer sends me a notification to say my order has been dispatched with fastway. I refuse to purchase anything online that uses this company from now on.

My purchase of a double bed has not been fully delivered, even though it was received at the Sydney depot 3 weeks ago. 1 box containing the bedhead arrived a week ago, then today another box arrived with some frames. Still missing the final box, and the “customer service” people who I have called three times, can’t guarantee when I will receive it. How can 1 order arrive in three different deliveries. How hard is it to put all three boxes on the truck for 1 delivery. Absolutely appalling. How this company is able to continue to do business amazes me.

I have contacted fastway four times, with change of address, they said it’s all fixed up, twice my parcel has been taken back to the depot it’s been nearly two weeks, still no parcel, you can’t call them. I will be going further with this, had enough we’re is my parcel

Been nearly 6 weeks and it still has not arrived, coming from Melbourne, took a week to get to Sydney and has been sitting around for 5 weeks. Appalling business, this is the core of how they’re in business and they can’t even manage that. Don’t use it.

Ordered something in Melbourne on 14th Sept, which is only 42kms away. Picked up by Snailway and taken to Melbourne depot on 15th Sept. And there it sits for 4 weeks and counting. Contacted through their website (48 hours for reply). It's over a week & no reply. Cannot ring, just answer machine. Pathetic excuse for a "Courier Service". Unfortunately had to give 1 star. The item was quite urgent, now it's just, shut up & wait to see if it arrives. I never would have placed the order if I new they used "Fastway". I have never had a good experience with these clowns. I can't believe they actually charge for this non existant service

2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie