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Reviews

4.2

181 reviews
5
(118)
4
(24)
3
(11)
2
(8)
1
(20)
  • Build Stage
    • Post-Construction (68)
    • Pre-Construction (37)
    • Mid-Construction (9)
  • Customer Service
    4.7 (94)
  • Site Admin
    4.6 (71)
  • Timeliness
    4.3 (75)
  • Structural Integrity
    4.6 (55)
  • Plumbing & Waterproofing
    4.5 (49)
  • Electrical & Lighting
    4.6 (51)
  • Flooring
    4.6 (48)
  • Transparency
    4.6 (85)
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  • Verified customer

Very Professional

published

As first time Investors with Firstyle Homes we have nothing but praise. The build has been an easy process and we found everyone very professional, from their Construction Manager Daniel, Rebecca the Colour Consultant, through to the Building Site Supervisor Dane.
Any requests were acknowledged and managed promptly.
We definitely recommend this Builder if you want a hassle free build with quality finishes.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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Review collected in partnership with Firstyle Homes

  • Verified customer

Smooth first home build

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Review collected in partnership with Firstyle Homes



  • Verified customer

Good so far, will keep updating progress

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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  • Verified customer

Made the right choice - excellend builder!

published

I highly recommend Firstyle Homes as a builder! The consultants are very professional and very helpful. It is easy to build your dream home with Firstyle as every person you work with in every step of the way really do know their stuff. Our internal costumer consultant Yvonne Russell did an amazing job in guiding and helping us out with our internal selection, it was lovely working with her. Our home construction supervisor Denis Malisano did an amazing job as well, he made sure that our home was being built the way that we want it to be. We truly believe that all the projets that Denis is handling are in good hands.
We are very much happy with the end product and do believe that we made the right choice when we chose Firstyle Homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Review collected in partnership with Firstyle Homes

Dani

DaniSydney

  • Verified customer

Perfect Home!!!

published

The management of the build was fantastic and the quality of our home is amazing. The service we received from Adriana and our supervisor David was exceptional. The responses were fast and if we had a problem or issue this was resolved quickly. We would recommend building with Firstyle Homes they produce a well designed home and has created a house we can call home.

Customer Service
Transparency
Site Admin
Build StagePost-Construction
Construction End DateApril 2020
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Review collected in partnership with Firstyle Homes

Connie

ConnieSydney, NSW

  • 2 reviews
  • Verified customer

Excellent Builder!!

published

From the day i walked in and spoke with Ken at Emerald Hills i knew i was in great hands. Ken was fantastic, so helpful, knowledgeable and offered great advice right from the start. Yvonne amazing and also helpful (and patient) when it came time to choose my internals - she really knows her stuff! The construction team, Brad, Kevin and Belinda were just incredible nothing was ever a problem and any issues i had were dealt with quickly and efficiently. Received regular updates on the progress of my home. Excellent Firstyle team would highly recommend Firstyle to anyone their professionalism and quality is outstanding. The entire building process was easy and enjoyable. I love my new home!!! :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Review collected in partnership with Firstyle Homes

  • Verified customer

Loved the Pre-Construction Stage

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Review collected in partnership with Firstyle Homes

Michael

MichaelSydney, NSW

  • Verified customer

Pre Construction - Great Service

published

First Home Buyer going through the build process. It was slightly confusing at times but Jodie from First Style made the process very easy to understand. She also helped me find a perfect block of land after a small mishap at a different lot. This is prior to construction but so far there have been no problems.

Customer Service
Transparency
Build StagePre-Construction
Muhammad W.

Muhammad W.Sydney, NSW

  • Verified customer

Amazing service so far with Firstyle Homes

published

"Jodie Howe" at the spring farm display home was helpful and explaining everything at the very first time I call her for inquiry about the house and land package.Best part is the "fixed price" cost to build the house.We are so excited to continue to build our home. Thanks for reading my review.

Customer Service
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Build StagePre-Construction
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1 comment
Firstyle Homes
Firstyle C.Firstyle Homes
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RamyI

RamyISydney, NSW

  • Verified customer

Firstyle Homes great customer service

published

My wife and I we so happy with our house the material and quality great.
Firstyle Homes always respond on time specially dealing with Kobie Midson she's one of the best customer service, she always reply to my emails and sending builders to fix any defects if required. Also Steve Kelly he has done fantastic job at my main door and walk way. those people are great to work with. Thanks heaps for the work you do we appreciate it.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
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1 comment
Firstyle Homes
Firstyle C.Firstyle Homes

Review collected in partnership with Firstyle Homes

  • Verified customer

Perfect service so far!

published

Jodie at Spring Farm has been so helpful to my wife and I as we build our new home. She helped answer all questions and put us very much as ease through the whole buying process. We received a professional and flexible service the whole time and could not be happier with our builder choice. We highly recommend Firstyle Homes to anyone else looking to build their own home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateDecember 2020
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1 comment
Firstyle Homes
Firstyle C.Firstyle Homes
M.G

M.GSydney, NSW

  • 2 reviews
  • Verified customer

Amazing service

published

Building our first home we had no idea where to start or what to do, Jodie at the spring farm display home was so patient and took her time explaining everything for us, Jodie made the whole experience very easy, we couldn’t be happier, Can’t wait for it be finished!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Brian S

Brian SSydney, NSW

  • Verified customer

So far we have had a great experience

published

We have only just signed the contract and selected our colours and electrical. We are now waiting for the DA. The Craig and Eden at the Oran Park Display Centre and the selection staff at PGH & Firstyle have be very helpful. We are really looking forward to getting our house underway. The display home is beautiful and we believe that ours will be even nicer with the modifications and colour choices we have made.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Mariam Majzoub

Mariam MajzoubSydney, NSW

  • Verified customer

Amazing service

published

the customer service with Firstyle homes was awesome! Dane did an awesome job supervising the build and Adriana was very helpfull with all questions i had! the whole process was very simple, they explained everything and assisted with any issues we had. Im glad we got Firstyle to build our home :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Review collected in partnership with Firstyle Homes

AnjaliK

AnjaliKSydney, NSW

  • Verified customer

Perfect!!!!!!!!!!

published

Team at Firstyle outstanding. No complaints could not ask for any better. Best builder to build your firt home so many questions so many things you want to clear Team at Firstyle has been so supportive and helpful. Lee Wong was the so helpful and so passionate about helping for any thing we asked for.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
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Review collected in partnership with Firstyle Homes

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Sharon H

Sharon HSydney, NSW

  • Verified customer

Our dream home made possible

published

For the past 5 months we have been planning the construction of our dream home with Ken and Elena at Firstyle Emerald Hills. Kens knowledge of the building trade, the company and his suggestions has helped us to plan exactly what we were after with total transparency of cost and planning.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateSeptember 2020
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1 comment
Firstyle Homes
Firstyle C.Firstyle Homes

Sharon,
Appreciate you taking time to review .
We will do our best to ensure your experience continues during construction .
CEO

Review collected in partnership with Firstyle Homes

Nish

NishSydney, NSW

  • 2 reviews
  • Verified customer

Was fully looked after

published

If you want to build with firstyle homes talk to ali amir from edmondson park display centre he has a most professional manner and has been very helpful and explanative with all my queries and questions. Ali is also keen to make suggestions that he feels will help you which is an admirable quality. Thanks ali your the man. Dear ceo people like ali go out of their way to do more than his job requires i just hope you realize what an asset he is to your company.

Customer Service
Build StagePre-Construction
1 comment
Firstyle Homes
Firstyle C.Firstyle Homes

Nish,
Pleased to hear you are being looked after
Thus far . I will pass on your comments to Ali.
CEO

  • Verified customer

Amazing Customer Service. Highly Recommend!

published

Where do I start?! Firstyle have been absolutely amazing in our pre-construction process. In particular, Ken from Emerald Hills display centre. He was a big part of the reason why we went with Firstyle. He was very open and transparent about the process. As it's our first time building, we had absolutely no idea what we were doing but Ken always gave us great advice and made sure we understood everything. All of the staff we dealt with were always very responsive in email if we had a question which is something we valued a lot in this process. We are so excited to continue to build our dream home!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Firstyle Homes
Firstyle C.Firstyle Homes

Taylor,
Appreciate your review and look forward
To working with you with your new home .
CEO

Review collected in partnership with Firstyle Homes

Vinnie N.

Vinnie N.Sydney, NSW

  • Verified customer

Our sweet home

published
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
See all answers
1 comment
Firstyle Homes
Firstyle C.Firstyle Homes

Vinnie,
Thank you for taking the time to review.
CEO

Review collected in partnership with Firstyle Homes

  • Verified customer

Craig Herrick, bloody legend!

published

We haven’t started our build yet but so far our service from Craig at Oran Park has been amazing! From the day we met with Craig and discussed what we were wanting with our Riverside nothing was an issue. We wanted changes made to the house and he sat and went over everything with us making sure we were happy before proceeding. He always has time for his customers that are walking through the display office, even when already with clients. Craig and Eden have been great to deal with from the very start. We can’t wait to build our new home!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Firstyle Homes
Firstyle C.Firstyle Homes

Leah,
Thanks for your review I will pass on to the Oran Park team, they will appreciate your comments.
CEO

Page 1 of 10

Questions & Answers

Carthik Annayan

Carthik Annayanasked

Dear Mr. CEO,

We have spent 1000's of dollars in variation to build our first home. The vanity drawers have gone wrong despite spending lots of time, money, and efforts. Although one of your employees had tried his best, apparently they only standard answer I get is we can't fix it. Overall our experience with Firstyle has been extremely disappointing except one or two of your employees! Please be advised we have spent all our life savings and hard-earned money but the outcome has been devastating to both ourselves and our bank accounts! I'd appreciate it if you can help turn-around the situation!

Thanks,
Carthik

1 answer
Firstyle Homes
Firstyle C.Firstyle Homes

Carthik,
I am certain we can turn your situation around .
Management will be in touch with you tomorrow morning .
Can you provide a job no. or suburb as a reference .
CEO

Promil

Promilasked

Hi, Firstyle Homes (FH CEO, Mr Romeo),
It's my query to you based on the ongoing delaying elements in regards to the execution of construction of our property at Orna Park. I believe if, every job is evenly distributed then the expected deadline should not vary too much. All the time, the same and lame reply given by the front staff at Oran park display centre is very annoying and becoming untrustful. We came to you on the basis of word of mouth. Did we make any mistake?

3 answers
Firstyle Homes
Firstyle C.Firstyle Homes

Our management team will be speaking to you personally in order address any concerns you may have .
Assuring you of our best endeavours !
Ceo

Promil
Promil

Thanks, and Appreciated...

Promil
Promil

The main motive behind this post is to keep the Genuity of this forum, essentially for Firstyle Builders.
I am updating my this thread, with my first thread especially for the reader who are keen to know about Firstyle.

Dear Readers,
The aftermath of my previous query was terrific. Peeps, I m lacking with my words for their praise. I was immediately contacted by Firstyle sales manager (Mr Jim) who introduced me to Pre-construction manager (Mr Darko Ubiparipovic, a guy with excellent skills and commendable behaviour). His bosses must be having a lot proud of on him, as like us that we were at the right door, in the right hands.
We (My wife and I) can't ignore Darko's attention to detail attitude and efforts, who was tirelessly working back and forth in generating the floorplan (trust me this must be a very frustrating period for Darko). This was also the time where I had also learned something from him, the deep meaning of the word so-called "Patience".

Now floorplans are ready (16/04/2020) and moving to the next stage. I will keep this thread open till we finally take over the property.

Java

Javaasked

Hi,

Who can i contact regard and urgent issue that needs attention where i'm currently not getting the right help.

Regards,
Javana

4 answers
LukeF
LukeF

Hi Javana, I don’t work for firstyle. But I would make contact with my building supervisor. If I was to get no response from head office. Maybe you should go to head office in person. Some times face to face is better

Java
Java

Thanks LukeF,
The supervisor came out and saw the place and said they can't do much till the rain stops (yes I have a leak due to rain), unlucky for me we have another 4 days of rain to come.
I want to hear from Firstyle on why this isn't treated as urgent.

Thank you for your response.

Firstyle Homes
Firstyle C.Firstyle Homes

Java,
I will be looking into this as a matter of urgency.
CEO

Get an answer from our members and Firstyle Homes representatives

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