Focus On Furniture VIC, South Wharf (page 4 of 4)

Comfy couch - delivery was great.

However, don't take away the furniture boxes therefore left with 3x2 sqm meter boxes to dispose of myself.

Purchased a new mattress and had it delivered the next day and have been enjoying a great sleep since. Great variety to choose from and staff were very helpful

Kew dining table and chairs was purchased from southwharf store. Great sales staff, very helpful. Waited 4 weeks for delivery stock had to ordered. When delivered a chair leg was snapped in half (in transit?). The chair was left with me and the drivers said it happens all the time and that the store would be in touch to replace shortly. This never happened. I called the store a couple weeks later to ask what was happening and was told that 'the girls in the office' weren't back yet and would be in touch. I was asked to email the store photos of

Purchased a TV Unit, bookshelf and bed-frame from Focusonfurniture in November 2015 and received the furniture in December 2015. Within a day we realised the bed-frame wasn't assembled properly and there was a screw sticking out of it and the bookshelf was uneven and was very wobbly. Contacted focuson and they sent someone over to repair it (they just put felt under the bookshelf). 5 months later, in May 2016, one of the TV units cabinet doors started to come loose and eventually gave way, had a closer look at the hole and it looked like it had

I found the bed in the store and then looked it up online later. I called the store later to chat about delivery and price and made the purchase over the phone. The sales person was helpful and the delivery people did a good job assembling. It would have been awesome if they would have also taken the cardboard packing material, but left it for me to get rid of. If that had happened it would have been a 5.

Purchased a heavy duty fabric couch recommended by sales man. In less than 4 month the fabric got issues. The technician guy offered a temporary fix and recommended to go for exchange of faulty fabric. You sent emails to seek advice and received Terribly rude customer service from [name removed] and [name removed] to pursue the issue through other channels! I would NEVER recommend their customer service!!!

The service in store whilst looking at couches was great- helpful and informative, but not pushy. The delivery turnaround time was awesome- we got our couch within two wks of being instore! the delivery team were professional and efficient. We are so pleased to have our couch in time for the holidays!

Purchased dining setting in store. The quality of the product appears to be very good.
Staff member Rosemary who sold me the product was very knowledgeable and helpful throughout the process.
Very happy with the purchase. Thank you!

Very happy with service and the couch, thankyou. This is our second couch purchased through focus on furniture and happy with both

Love the product very good value for money and quality for the price. Delivery was prompt and courteous and would buy again from Focus on Furniture.

After comparing pretty all major furniture stores we decided to go with FocusOn as we found it to be the best value for money. Some other competitors offer more stylish and comfort furniture but they are double the price as well. We got great service in-store and free shipping as well.

Product exceeded our requirements. We have a family of six and is withstanding everyday use. Made overseas but easily up to Australian standards.

Buying my queen size Orlando bedroom suite on 16 August was the culmination of a 5 year dream, and I'm ABSOLUTELY OVER THE MOON with my purchase - its honestly like sleeping an a cloud - the THERAWRAP ORTHO FIRM MATTRESS was the icing on the cake.
Every time in walking into my bedroom, I go WOW seeing the suite - I'm completely satisfied with my purchase and the staff were AWESOME TOO.

Bought the April queen size bed. Love the colour and so far, quality is holding up good. I think the slats all had to be drilled into the frame, which I thought was unusual and would not have preferred this. Delivery was communicated well and on time.

The furniture is decent furniture and not too expensive. The sales staff and manager went out of their way to keep me happy. It makes such a difference. Well done!

Loved the queen bed i bought for a reasonable price and very flexible payment plan plus the fantastic service provided.

We moved in to our new home from a rented place and needed to buy furniture for our new home. We did visit the DFO South Wharf store and bought the following:-
Orbost Dining Table and 6 chairs
Wormy Chestnut TV Unit
Wormy Chestnut Coffee Table

People in the store were friendly and really helpful in getting us to make a decision. It was easy to opt for the 24 months EMI option and the delivery booking was smooth and the delivery was impeccable. All the product was delivered and installed properly and we are really happy with our decision to go with Focus.

I made the purchase at the store. Sales staff were patient, knowledgeable and helpful.
Unfortunately, the two lads delivering the furniture were not. They unpacked my couch and then stuffed all the packaging onto my balcony. This is not only a breech of my apartment rules, it's hazardous to the public below (I'm on the 26th Floor). When I asked about it, they insisted they don't take away the rubbish. This came as a surprise as all other deliveries I'd received had all taken their rubbish away. This bad service was an ugly blight on an otherw

As much as I'm happy with my couch, I got a very bad experience with their customer service. I wanted to buy an insurance to cover my couch, and they told me they would give me a call back as soon as they get the kit which come with the insurance.
I got a phone call a few weeks later from a very angry seller, who asked me what was my decision about the Kit. I was still expecting their call about that. He told me I was a liar as his colleague called me in front of him and let a message on my voice recorder. I was quite surprised to be treated

I did my purchase In store
It was Longer than expected, also we faced some financial confusion, but was alright totally.

Purchased in store. Supprised with quality of goods (Buffett and side table, also a couch about 3 years ago, in great condition still). Unimpressed with miserable sales people. You should probably pay them more.

Really helpful staff every time I've been in or called them. Beautiful range of furniture - will shop there again!

Excellent all around especially customer service
Great prices
Great selection of products
Staff knowledge was great
Understanding with holding stock for months

We made our purchase in store with plenty of help from staff! We were able to find exactly what we were looking for at a reasonable price!

My husband and I re-furnished our house at Focus on Furniture. Staff member Chris was a delight and we are so happy with the high quality of the furniture, prompt delivery and assembly! I would normally shop at the usual suspects Freedom, Domayne and IKEA - never again. Love this place!!

I was blown away with the service received at your store recently. The buffets are exactly what we wanted and look great in our house. The delivery guys were on time and very helpful.

I loved getting my furniture from focus on furniture, the sales person was very friendly and caring
Recommend them to everyone
Thank you very much

Was looking for a couch for my apartment and happened to stumble upon Focus as they were having a mid-season sale.

Pros: Sales rep was friendly and attentive but not pushy. She answered all my questions.

Delivery was also great. No dramas and driver called 1 hour before, giving me time to get home in time. The delivery guys were friendly and did a great job at assembling my couch.

The delivery teams contribution to your business is exceptional! I had a bed delivered last week in the western suburbs of melbourne and the delivery team were very flexible and supportive when I got caught in traffic and could not make it to my place to receive the delivery. We rescheduled delivery to my convenience which was greatly appreciated!

At all costs stay away from Focus on Furniture at DFO South Wharf. I have been let down 3 times now with the same delivery of my sofa and the care factor is zero with them. When I complained I was treated like dirt. I will say that one guy, [name removed], is a good man but unfortunately the delivery process is out of his hands. Other employees are so rude I was left red faced and tearing my hair out. My advice.,.,anywhere but Focus On Furniture and Shane Crawford should be ashamed to be associated with this farce of a company.

Worst customer service I have ever experienced

I have subscribed to send me offers via email.They call it VIP Member. I got email last Friday that "Take extra 10% off the already discounted catalogue price this weekend only. This bonus discount ends this sunday and available to VIP member only. VIP member must mention that they have received this email to be eligible for this offer." After reading this we went to DFO South Wharf Store and mention about this email. The staff members were not aware of this and they refused to give us discount. The staff also mentioned that the marketing team