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srimal f.Greater Melbourne (Outer), VIC
- VIC, Melbourne Eastern Suburbs
- Verified customer
Absolutely embarrassing - The level of incompetence is astonishing!
Absolutely embarrassing - The level of incompetence is astonishing!
I don’t normally write reviews, but I felt compelled to write this due to our terrible experience with GJ Gardner Homes Pakenham (Nu Value Homes Pty Ltd - G.J Gardner Homes Pakenham, Victoria). Anyone who considers building with this company should think twice. Our complete experience has been traumatic and not been what was advertised by GJ Gardner.
We paid our money in good faith for a custom-built house that our house would be built to the correct industry standards and goo...Read more
2 comments
Hi Daniel,
Thank you for your response above, but unfortunately nothing has been resolved to date. Your Pakenham franchise (Leon) has sent me the same email again, which he sent us on 24th February 20... Read more
20 (two months a ago), and we have already rejected his proposals on that email for the current issues on 27th February 2020. As you mentioned in one of your emails legal support will be considered. Finally I want to mention this, it's a shame to build a custom house and not be able to use the main bathroom yet for over 7 months.
Similar opinion? Write a review on ieatwords.com.au!
KatrinaGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Melbourne Eastern Suburbs
- Verified customer
Absolutely embarrassing - The level of incompetence is astonishing!
We are currently at the tail end of our build and unfortunately it has been a less than pleasant experience.
1. False promises, right from day #1
2. Poor communications throughout
3. Lack of transparency with the build process and timelines
4. Inconsistency with trades - Turn up for a day or two then site is stagnant for a week or weeks in some cases
5. Less than impressed with OHS and site cleanliness
6. Plans riddled with error that should have been picked up at the start and set back to drafting
7. HIA contract used, does not protect the consumer enough
8. Website project tracker has not been updated since Dec'18
9. Build is well over the contract date...Read more
3 comments
Jess M.G.J. Gardner Homes
Hi Katrina,
We're sorry to hear that your experience with G.J. Gardner Homes was below your expectations. ... Read more
We would like to look into the matter further, if you could please contact our office on 9338 5588. Kind regards, Jess Morris, G.J. Gardner Homes Vic/Tas
Hi Jess,
Thanks for your reply . But I would think after reading this review, someone would be concerned and make the effort and contact us.
In saying that I do believe that I contacted head office... Read more
Jess M.G.J. Gardner Homes
Hi Katrina,
We certainly want to work with you through your concerns, however unfortunately Head Office don't keep a record of client contact details, as this is held by Franchise offices directly. ... Read more
Please contact our office at a convenient time if you would like to discuss this matter further. Kind regards, JessSimilar opinion? Write a review on ieatwords.com.au!
FJSMELBOURNE
Poor Service and lack of communication
After spending close to 1 Million dollars we were treated like we were dirt. When we complained about the floor surface in the master bedroom we were told "put a bed over it" or “take it to the building Commission”. We have been mislead and lied to, contacting the Principles all we get is an email both threatening and inaccurate. Never Never deal with this company they are totally untrustworthy and misleading.
To be honest - What was to be our last home and a pleasurable experience turned into a nightmare.
No communication between Building Supervisor and Company and us. None of their promises were ever kept. Rude and threatening
3 comments
GJ Gardner Homes V.G.J. Gardner Homes
Hello Christine, Frank and John.
I’m Ross Morley, Managing director of GJ Gardner Homes Vic/Tas... Read more
We are genuinely concerned that your building experience has lead you to this point of frustration. After discussions with the office who built your homes I understand you have a hand over meeting with Craig the owner of the business booked for 3:00pm this Friday. Hopefully together you can come to agreement on the couple of issues you have raised. Should this not be the case you welcome to call me on 03 9338 5588. Ross MorleyWell things have gone from "BAD" to worse. The Builders finally rectified the entire floor in the house because the surface was lifting due to poor workmanship (and were made to eat their words of "pu... Read more
t a bed over it" or “take it to the building Commission”.) This was followed by the roof leaking and requiring a plumber to fit additional down pipes due to the inadequate number being installed to disperse the water originally (- we had to find the plumber to do the job.) This required paint and plaster to be repaired and or replaced. The latest and most dramatic is our garage floor which is an area of 7x7 meters with polished stone and clear sealant, has now started to lift and peel. Along with cracks appearing in the driveway and paint lifting on that as well causes severe distress. This along with items like the Dishwasher not working because they had balanced it on a half brick and a few tiles therefore restricting the water flow is only the tip of the iceberg. To repair this problem we were forced to get the Miele Mechanic to fit it correctly at our cost and so the list goes on. Overall if you were buying a car for a million dollars and it had the number of faults that this project has had then there would be more exposure on National television and press than anyone could dream of. Anyone contemplating building with this Company either has more money than sense or this what you expect from a group of builders who know that most likely they will never see or hear from their customer again and do not care about the words "After Sales Service". Had the original project been built correctly and short cuts not taken then there would have been any requirement for any "After Sales Service". We now are considering selling and getting away from this nightmare.GJ Gardner Homes V.G.J. Gardner Homes
Hi Christine and Frank
Thanks for taking my call today and from our discussion this is my understanding of the situation.... Read more
. House flooring - has been fully rectified by the builder . Roof gutter leak - has been fixed, paid for by the builder . Paint and plaster - has been fixed, paid for by builder . Garage floor - you hadn't actually notified the builder so they were unaware there was a problem at all. They will be in touch to work out what needs to be done. . Drive - repairs were recently carried out by the contractor involved . Dishwasher - understand you incurred a cost from the local plumber to fix the pipe, we would be happy to cover the cost for this. Please call me on 03 9338 5588 should this not be correct or if I have missed anything. Mel and Craig who built your home do build a good product and these issues are not normal. If you have any concerns please don't hesitate to contact myself on the number above. Regards Ross Morley Managing Director GJ Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
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Daniel McNamaraG.J. Gardner Homes
Hi Srimal
We are sorry that your experience with G.J. Gardner Homes has not been positive. As per recent email communication to you the Pakenham franchise will be in contact with you regarding the o... Read more
utstanding items. We believe a solution can be reached with your bathroom and we encourage your to work with the Pakenham franchise to resolve that matter.