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Good customer service
They were always able to get me cheapest tickets for Malaysian Airlines. We are able to check availability for different dates with the consultants (in my case Avneet).
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Amazing customer service
I booked tickets from Perth to Hyd, Meena helped in finding the cheapest Cheapest tickets and was highly professional in handling date changes and provided me with transparent opinion about the prices
Will definitely book again and recommend them to anyone
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- Verified customer
Never ever deal with them
Due to cancellation of the Thai Airways flight I had to cancel my ticket. I am waiting for refund of my ticket for the last 4 months and 3 weeks. Every time we speak to them they promise to refund but the chase is on.
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The contact number is always disconnecting while talking and the staffs are providing terrible servi
The phone is always disconnecting while talking.The staffs are providing terrible service.There used be friendly staff. I am never ever going to use this travel again
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- Verified customer
Great customer service
Booked 3 tickets for India. The service was excellent and met all my expectations. Response was very prompt and courteous.
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Perfect, prompt and excellent service
Service was excellent and I will be using them only for my overseas travels and will be recommending to my family and friends.
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Excellent Service
Zara Singh is extremely helpful and has a lot of patience with her customers, Very prompt with her response as well
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Very worst customer service
They are very worst customer service they always rude they charged me more than double airlines fare very poor service
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NiralMelbourne
Booked tickets - reached airport and no reservation
I booked through Gurkha travels, paid full
Amount and got confirmed tickets. However on reaching our in-transit airport the airlines informed us there was no booking under our name. Gurkha charged us the money but no reservation!.
Their after hours helpline didn't work.
Had to pay a significant fare to get on the same flight due to further connections and baby with us. It has been 2 months since and Gurkha hasn't reimbursed us. They claim to be in talks with airlines but airlines have informed me they have nothing from Gurkhas travels. It's a mess and we keep getting a different response every time we call Gurkhas.
Saving a few dollars is not worth the hassle. I am now going through consumer affairs, VCAT and will hire a lawyer.
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Airline fees were $570. They charged me $1100.
I didn't care about reviews for Gurkha travel. Heard some bad some good. But with personal experience. They charge us $1100 where airline's charges were $570. And on top of it there response to me was "We have to make living as well". Make a living but don't rip me off saying airline charges are $900. Then I told them I just came from Thai airways office there charges are only $570. But Gurkha travels didn't care at all. Thanks for your SERVICE never again will be booking with you again.
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Paul MathewVictoria, 3029
- Verified customer
Terrible agent
Terrible agent. Never go to them. Never respond your calls once you take tickets with them. Very poor customer service and rude sales agents.
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SamMelbourne
- 2 reviews
- 2 likes
excellent service
They offered good service and pricing is competitive too.Don't know so many bad reviews, may be because of date changing and cancellation issues, in that case airline policies will also make it difficult.
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BhogaVictoria, 3029
Excellent service..!
I've been buying tickets from Gurkhas Travel for over 10 years now. Almost and always the cheapest and best fare is all what I get apart from their excellent customer service.
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ManoharHobart
- Verified customer
Very Bad Customer Service after Booking tickets
I booked my tickets through Gurkha Travels from Hobart to Hyderabad with Malaysian airlines and Jet Star, the travel agent provided me misleading information while booking the tickets and after confirming the ticket with Malaysian airlines they informed me that They won't transfer my Checked bags within Melbourne Airport . This information was not provided by agent while booking the tickets when i specifically asked they said bags will be transferred by airlines.
When i approached Gurkha Travels about my concern the agent were rud...Read more
e and have no information about the transfers and they advised me to deal with Airlines . I am stuck with this situation and Gurkha Travels wont take responsibilities to solve the problem. I advise please be specific while booking tickets with them not all there Consultants are professionals . I am taking advise from consumer forum how to put a complaint against Gurkha Travels.Similar opinion? Write a review on ieatwords.com.au!
SomuMelbourne
Very good customer service
They were too good, especially Aditya Thakur, he is really helpful and supportive. Have to tell about his patience. Too good. Thanks
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Avneet booking
Avneet communication was very clear and tickets were booked on time without any confusion, I registered my company to book further tickets.
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Excellent customer service by Hamish
Excellent customer Service by Hamish at Gurkha Travels !!! Very happy with the prompt replies by him on all our queries!
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SamMetropolitan Adelaide, SA
- 2 reviews
Nice deal
I booked tickets for me and my family. Good experience. It's a first time deal. My friend suggested the travels.
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nazmul
- 2 reviews
Good and prompt service.
Good and prompt service. Value for money competetive ticket price and there is someone to talk to to when i need help, Thanks!
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Go to place for competitive rates, excellent service and support. Many thanks Avneet and Talwinder.
I have been using Gurkhas travels since many years for booking flight tickets. Gurkhas provide accurate estimation of pricing and very good competitive rates. Their regular messages about ticket pricing is well thought and extremely helpful in planning trips.
The support and service provided by them is excellent. Extended hours and quick call backs are the big positives.
Many thanks to Avneet and Talwinder for going above and beyond in providing excellent support and callback making sure our bookings and updates are taken care of. Overall excellent job by Gurkhas & its team. Thank you and keep it up. :)
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