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Reviews

3.4

189 reviews
5
(98)
4
(17)
3
(2)
2
(1)
1
(71)
  • Transparency
    2.9 (40)
  • Customer Service
    3.2 (55)
  • Trip Completed Yes (12) · No (36)
  • Ease of Booking
    3.3 (51)
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Delwin L.

Delwin L.Sydney, NSW

Amazing service ....Hanish is very good.

published

Have been booking with them from the last 5 years and have had no issues . They beat any sensible price and treat their customers with dignity and honesty.....hanish has been expectional in his service and have always been very prompt....

Hema V.

Hema V.Greater Melbourne (Metropolitan), VIC

Customer service at best

published

I would highly recommend Gurkha travellers, especially the agent Beena. She is very quick to under stand out needs and made sure the booking is done with cheapest fare. Highly recommend...

This is a perfect example of how inconsiderate they are

published
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Refund - still waiting

published

Thai airways has cancelled my flights from Mel-Isb and my biggest mistake was booking my tickets from Gurkhas. Thai airways has confirmed me the refund in 6 weeks but Gurkhas travels are not refunding my amount and it's more than 4 months. I am reporting them to legal authorities and i will strongly suggest people that please refrain from booking any tickets with Gurkhas in future. They are crooks and will not assist you with your refunds just in case your flights are delayed/cancelled. Poor and unprofessional service ever from any travel agent



Dora

Dora

  • 2 reviews

Around the world trip for 2 passengers

published

We are extremely happy and satisfied with the fantastic customer service received from Zara Singh, our travel consultant. Zara is confident, patient and accurate. Highly recommend Zara. She managed all our bookings for the around the world trip and kept us up to date with all the information. She is very friendly and meticulous. We will book all our tickets through Zara in future.

Great experience with Avneet

published

Avneet has great customer experience skills, very through and personal on her approach with no hesitation of looking in detail again and again for the benefit of the customer.
Thanks a lot for your help Avneet, really appreciate it.

ayesha

ayeshaGreater Melbourne (Inner), VIC

prompt and efficient service.

published

I have been dealing with AVNEET DUA for a while now. She is efficient, very helpful, and extremely obliging in terms of offering different options for flights. Avneet was able to organise, confirm and book our tickets at a very good fare. thank you.
You are fortunate to have her as a member of your staff. I look forward to dealing with her on a regular basis.

SRam

SRamGreater Melbourne (Inner), VIC

Simple and quick booking, exactly how it should be

published

Booked tickets from Aus to India few times. Agents understand the requirements quickly, come up with options and quick to get the best deal. Can't ask for better service and pricing. Agents who helped me: Zara Singh and Gaurav Gopalani .

Excellent Service

published

We always deal with Adithya at Gurka travels. Aditya is always very helpful and goes out of his way to accommodate our request and quotes the best rates. Gives options and the best deal too. I have recommended Gurkha travels and Aditya to many of my friends who are also very happy with the service they have got. Thank you Aditya and keep up the good work.

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Peminda

PemindaGreater Melbourne (Outer), VIC

Excellent service

published

Aditya who was the sales person was very helpful and professional. He offered the best service one could expect. He gave me different options and gave me a good price as well

Excellent job

published

Meena Rawat did excellent job for me as she was really focus on her job even though I was bit upset on her but still remain calm good job Meena

Parvathi

ParvathiGreater Melbourne (Outer), VIC

Perfect Service

published

Avneet Dua provided quick and efficient service Had to change travel dates for the best price,booking met my expectations.No additional fees encountered.Avneet did a good job to get this deal.

EXCELLENT

published

Thank you Avneet Kaur Dua- Very Very happy with the service provided today by Avneet. Highly recommended. She is the best. She went to and fro to avail best price.

Jayson

JaysonGreater Melbourne (Metropolitan), VIC

  • 17 reviews
  • 21 likes

Worse travel agent fraud selling wrong tickets poor customer experience

published

Excellent service !!

published

Fantastic prices and quick and efficient service. Well done to the consultant - Mehtab !! Always had a better experience in the past, have used them many times and never disappointed !! Keep it up Team Gurkhas !!

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Monicabahen

MonicabahenGreater Melbourne (Outer), VIC

Good communication, easy to deal with.

published

It does meet expectations, good price, always convenient to book with gurakha, good facility, well looked after. Reliable. They offere different product and help you to find good and easy way to plan your trip.

Ricky

Ricky

  • 2 reviews
  • 1 like

Fabulous Service

published

One of the Best Travel agent I have encountered since 2009. Best service. Quick fast and reliable.
Would recommend to anyone who wants to fly with a peace of mind. Happy flying

Aditya Mishra

Aditya MishraGreater Melbourne (Outer), VIC

Worst travel agency I have ever seen

published

Before booking very polite and helpful but after that picking up your call and put on hold. No support after booking. worst travel agency I have ever seen in Australia.

WORST AGENT!! LIARS!!

published

Worst travel agency! They are looting people by lieing about ticket charges specially if you want to RESCHEDULE your journey. Their final offer to reschedule 2 tickets was $1280 while i got same 2 tickets rescheduled by Malaysian Airline directly for ONLY $160. NOT RECOMMENDED.

Never travel with them

published

I have missed my flight at Delhi airport and I rang to Gurkhas Travell to help me regarding my next flight availability request . He refused instantly and said very clearly that your all money has been lost and need to buy new tickets. (Total 5 tickets). Then after one of our family friend rang to airline and arranged the flights in next available flights at a reasonable cost. I would have lost thousands of $ if trusted on their team member. Very poor service

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