I loved the customer service I received from Pam she was so helpful and amazing in my time of stress, she answered all the difficult questions I had thank you so much Pam for your amazing service

My internet was off for 3 days and response was immediate. They were extremely helpful. I have sent an email in the passed which was not addressed however this was immediate.

So far so good it has been great with speeds of up to 45 megabits per second at night and around 14/15 megabits per second at peak times I think Francis was the guy I spoke to and he knew exactly what to do he was good also the guy who installed it was great

Mae provided the best service ever. She is so patient and answered every question, solved everything! I mean she is excellent and I love the way she interacts with me!

On 22/10/19 NBN came to our property to install an updated aerial. The technician could not reconnect us to the Internet but told us we would be reconnected within approximately 2 hours. This did not happen and we contacted Chris of the Support team at Harbour ISP who arranged for reconnection by 24/10/19. We are very grateful for the efficient and courteous service we received.

Here I would like to express my sincere gratitude to Mr. Francis Arapan for his excellent problem solving skill, as well as his warm hearted customer service skills!! Yesterday afternoon, my tenant contacted me urgently, said she is half way doing her university assignment which is due today on her laptop, but found out there is no internet connection!! I called your tech. support desk, Mr. Arapan helped me, not only resolved the connection problems, but also taught me how to keep my internet more secure!! Both my tenant student and myself very happy, and would like to take this opportunity to say thank you again to Mr. Arapan, you are the legend in harbour ISP!!! Thank you, and hope you have a nice day, everyday!!!

Connection is very fast! Loading time is minimal, almost none. No drop outs and easily connected.
No issues with service or company. Fats and accurate response from Belle and the team.

Aila was very attentive, super helpful and efficient in connecting my NBN
So far I have not experienced any drop outs and the connection is very strong and fast
Thank-you to the technical support team and Aila

The customer tech support is both efficient and friendly, assisting me with the connection to a non standard router. I am also very happy with the fixed wireless internet service.

the staff was so much patient from your tech support, and thank you for your excellent service. my wifi connection issue was resolved perfectly. I don't have any issue with the service. perfect

Carlo, customer service representative has helped me to get the wifi issue resolved . Very happy with the service now

Initial internet speed wasn’t great but now speed also is good
Thanks Carlo

No connection by Sandra Minett on 30th Sept .Iwas helped by Ben[sorry if name incorrect] who was very helpful and very patient with me I am back to normal thank you.

I was helped out by someone very helpful they new what they were doing and it only took a few minutes which was good some take to long as I have to get to work by 8.30. So I was pleased we could fix problem quickley

Mae was really very friendly and helpful. She helped to resolve my issue very clearly and in a matter of minutes it was sorted! My only criticism is that you might benefit from some Hold music, as it was tricky to determine what was going on while I was on hold. Thanks again :-)

Been with Hisp since 2009, SAT is sometimes unreliable but our needs are growing so upgraded the plan.. rang the help desk as there was no connection via the router. Once MAE worked out my password had changed for the updates it took seconds and we were connected.

Krystal from the Accounts section was fantastic with her level of customer service, taking on my account issue from moving house and a new nbn connection. She worked above and beyond, took ownership and kept me up to date and informed throughout the process to resolve my problem. She’s a credit to your organisation. Well done !

Have only just signed up, but speed seems good. The NBN has just also been put on and we had a couple of teething questions but Francis was able to help out and all is running well..