Read also:
woolworths comprehensive car insurance review ziegler & brown twin grill review slim right 3 in 1 shake kogan pulse+ wellbeing smart watch how to use hortico weed killer for buffalo lawns stirling 40 litre fridge freezerHarbour ISP Fixed Wireless (page 3 of 6)
Brian BNorthern Region, NSW
Disconnected Connection, but Great Support
I am transferring over from Telstra Bigpond Fixed Wireless to HarbourISP. This transfer was set up through a third party iSelect, with a deferred date due to personal reasons. Unfortunately I never received any communications from Harbour regarding my new connection until after I contacted them. What I did receive was an SMS saying my account was now active. This worried me as I foresaw myself being billed for an account for which I did not have a username nor password. I contacted the Support Team, and whilst I will acknowledge I had a little ...Read more
trouble with the accent of the team member, he was very helpful and emailed me my account details and the procedure for how to check the account was active at my NBN NTD. When I applied his instructions I was unable to find the HarbourISP account. So I contacted the Support team again, and this time got another team member. This lady was fantastic. She steered me straight on connecting to the NTD, and also provided me with pointers on how to set up my modem/router. I have since managed to resolve all of my connection issues and am very happy with the service. As to why I switched from Telstra/Bigpond. I had been a loyal customer of Telstra for over 30 years. Recently I was prompted to check all of my accounts to ensure I was getting the best value for money. I was disgusted to find that not only is Bigpond one of the most expensive, but they were charging me more than their current website advertised prices! I believe that loyalty is a two-way street, and Telstra's lack of loyalty to their existing customers is reprehensible. So I voted with my feet, so to speak,Similar opinion? Write a review on ieatwords.com.au!
Aila did a great job helping me out with my wifi so I thank you
Wifi is working great now thanks very much Aila for all you did I appreciate what you have done for me so once again I thank you very very much
Similar opinion? Write a review on ieatwords.com.au!
It's great
The service has always been top notch, It is great to get treated with respect. HarbourISP is a great company that l am proud to be able to use. Thank you
Similar opinion? Write a review on ieatwords.com.au!
Find out how Harbour ISP Fixed Wireless compares to other Internet Service Providers
Know better, choose better.
NeggyGreater Melbourne (Inner), VIC
- 2 reviews
- Fixed Wireless
- Verified customer
Exceptional service
Thank you Joel for assisting me with my enquiry. It is people like yourself that keep businesses successful. I was looking at changing providers but your help prevented this. Thank you so much once again.
Similar opinion? Write a review on ieatwords.com.au!
Perfect Services
Grace gave me great service.
After I applied the NBN package and got contacted by Grace, she follows up till the completion of NBN installation at my shop.
She even offers temporary router with mobile sim card while we're waiting for NBN installation.
Similar opinion? Write a review on ieatwords.com.au!
Paul S.Mid North Coast, NSW
Costomer service
Changed from the main Aussie telco because of the long phone calls and long two and three week waits on contractors. Had been with Telstra since the nbn was rolled out here originally 7 or 8 years ago and initally we were getting great internet speeds. As time went on and mkre people required more than adsl in our area the fixed wireless service we were connected to became congested to the point out was no longer serviceable to our families needs. I started complaining 2 years ago to Telstra and after 6 months off complaining no results and slo...Read more
w speeds. I complained to the communications ombudsmen and got a result within a week good speeds again. Long story short it didnt last long we were back to slow within 4 or 5 months. I got sick off complaining and changed providers. Harbour ISP their service has been exceptional our speed was slow on the change over i let them know and they had an NBN contractor on site in a couple of days. We are currently getting double the speed we were getting on the last service provider. There team were in constant contact with me i could not ask for better service or outcome.Similar opinion? Write a review on ieatwords.com.au!
Really good. Hardly any problems and when I did have one they fixed it for me. Love my wifi
Had problems with my Wi-Fi connection but problem was solved and I am extraordinarily happy. The technicians were very helpful and rang me when they thought they knew how to fix it and they did
Similar opinion? Write a review on ieatwords.com.au!
Happy catSouth Australia
- 2 reviews
- Fixed Wireless
- Verified customer
Very helpful
Harbourisp are excellent and karmille was very helpful sorting out why I had slow connection and contacted me often to say they were working on my upgrade would recommend them
Similar opinion? Write a review on ieatwords.com.au!
connection issues
Service was concise, helpful and responsive. When I spoke to Mae, she answered all my questions and returned my call when she said she would. So far, a great service.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Harbour ISP Fixed Wireless compares to other Internet Service Providers
Know better, choose better.
Excellent technical support from Karmille Quin on the HarbourISP Service Desk
Karmille expeditiously sorted through hardware red herrings to unearth erroneous login and password details in a patient and courteous manner in under 30 minute to ensure the connection was available on the first day.
Similar opinion? Write a review on ieatwords.com.au!
Elijah EwingSouth-Eastern Region, NSW
Frequent dropouts, unusable during peak times
Outside of peak times our service is solid and reliable, however during the majority of hours we have dropouts and a poor speed which is outclassed by even mobile broadband.
Similar opinion? Write a review on ieatwords.com.au!
JesseCentral, SA
Thanks so much Bryan he fixed it and had us up and running in no time! :)
Our connection was ok but now thanks to bryan, it is perfect, he somehow realized there was a problem and resolved it in minutes, an issue that had gone unnoticed by 6 or more other techs and multiple phone calls. Thanks again mate :)
Similar opinion? Write a review on ieatwords.com.au!
Great so far.
The internet service dropped out but Carlo Andal was excellent in his support over the phone. His professionalism was notable and I found him very easy to work with. Thanks Carlo
Similar opinion? Write a review on ieatwords.com.au!
GabeWide Bay-Burnett, QLD
Resolved technical issues
My router stopped working a couple days ago - quick call to Aila at the help desk and she talked me through it over the phone - I’ll bet was not easy in her as I am not tech savvy - but she got us back online and has been running sweet ever since ! Thanks again Aila!
Similar opinion? Write a review on ieatwords.com.au!
JuanSouth East Queensland, QLD
Perdect help
The installations was not clear enough to be performed by the client, it is not that easy as router instructions. Very helpfull the guy giving instructions trought the phone. Regards
Similar opinion? Write a review on ieatwords.com.au!
Find out how Harbour ISP Fixed Wireless compares to other Internet Service Providers
Know better, choose better.
Paul was super helpful and fixed my problem very quickly
Have had some drop outs but nothing too serious, this isn't the ISP however it's just the Fixed Wireless connection. Paul was really helpful in getting my service up and running though when I couldn't initially get it to work.
Similar opinion? Write a review on ieatwords.com.au!
AnneWide Bay-Burnett, QLD
Very Happy
Our service was very reliable and we had no issues with your company. We sometimes have a small drop out when it is cloudy or storms, however this is to be expected with satellite wireless
Similar opinion? Write a review on ieatwords.com.au!
DanielSydney, NSW
Joel's help was fantatsic
I really appreciated the help Joel offered me. I was ringing back for some clarifications and he provided excellent service on all fronts. He even took the time to explain things clearly.
Similar opinion? Write a review on ieatwords.com.au!
- Fixed Wireless
- Verified customer
Always helpful
My connection has been really good I've only had one drop out but my problem was solved quickly. The service has always been great.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
MercedesM
- 2 reviews
Excellent customer service
The connection was playing up, but Chris fixed it all!! Phone and internet working great once again.
Customer service is impeccable, patient and kind.
Thank you
1 comment
Harbour ISPHarbour ISP
Hi MercedesM, that's awesome to know! Great to hear that you are satisfied with our service and support. Should you encounter an issue in the future, please don't hesitate to give us a call. Thanks for the review!
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Harbour ISP Fixed Wireless but you can read 10 questions about Harbour ISP.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Harbour ISPHarbour ISP
Hi SAS, fantastic to hear that you're satisfied with our service. Thank you for choosing to connect with us. Should you encounter an issue in the future, please don't hesitate to give us a call. Thanks for the review!