Great person to deal with and a pleasure to deal with.. thank you for helping with the new service mmm

Had an issue connecting to internet but the team at Harbour ISP guided me step by step with ease. Thanks so much!

Denis was a real gentleman who showed a great deal of patience in assisting my needs. As I have very basic knowledge of the internet Denis was very capable of helping me.

Ash was more than helpful and had answered all the questions I had! No hidden secrets and overly attentive to what I was after! Couldn’t have asked for better service!

I couldn't activate the internet.
So I contacted you. And staffs were very kind.
And finally I've connected the internet

I recently signed up with Harbour ISP. I'm contracted for 12 months with a modem included, problem is the modem they sent me is old technology and is NOT compatible with the NBN. I rang them to resolve this issue and as confronted with an arrogant reluctance and they hung up on me several times with one very threatening email. So now I have to pay for a service I cant use for the next twelve months. Who the hell do these people think they are?

My recent is first problem and a patient technician has re-established my connection again. The connection and discussion with Mae was very courteous and polite and seems to have resolved my problem

Four main words from today’s telephone service offered by Dennis:
Prompt. Patient. Knowledgeable. Persistent.
Very happy to be reconnected again.

Only problems I have had over a few years has been NBN problems. Except for a broken modem which harbour replaced.

I have been getting fairly regular dropouts of my phone service and while I do have a backup with my mobile phone not every one rings us on our mobile. And as we are coming into the high fire season we need a really reliable home phone and internet service to get early warnings of any fire threats. I hope what Mae haze done will improve the service for the future. Thanks.

Justine was amazing such a great help she even got back to me so thank you kindly. Explain everything very clearly and understanding.

Thanks to Mae, she was able to talk me through on how to connect to my internet. I found it easy and understood everything much better.

Recent drop out but fixed without any problem & in no time, excellent customer service from both reps I spoke with

I must say my first call to Harbour wasn’t that fabulous. Probably because I am a foreign language speaker. I feel the communication wasn’t too good. But when I was informed that the connection is working then I found my apartment router was missing, I was quite upset. Your staff Justine is so helpful and friendly. Even I was calling at 9 pm. She keeps on tracing the whole procedure and make sure it is probably managed. Your installation staff is also very good. He is punctual and very friendly. Must show my appreciation for those great staff to keep your consumer be with you happily.

Occasional issues with slow speed or wasn’t reconnected after maintenance work. Dealt with promptly once I’d been waiting long enough to make a phone call.

My second time needing support from Harbour ISP and sadly both times were network issues solved by NBN Co re-configuring the router. Please consider that we are running businesses and that when we say we have checked the configuration of the devices in our control we don't need to waste half a day re-checking via a web chat. When our NBN connection is functional it is trouble free.

absolutely no issue with harbour isp or my internet when I have emailed or rang they have always been helpful

My connection is pretty stable but sometimes it will lose connection for like a few seconds. It happens rarely so I did not bother to call support. Overall, Harbour ISP is good.

Having experienced an internet access problem, I received excellent response and resolution of the issue. I have been a customer of Harbour ISP for many years and have always received excellent customer service. Thank You.