Harbour ISP Fixed Wireless NBN (Plus) (page 5 of 9)

We are extremely happy with this service since installed. We have had no problems. I have only phoned Harbour once and spoke to Jeffrey. He solved the problem in a matter of seconds. Nor was I waiting too long for them to answer the phone. Happy days.

I must say the customer service is second to none. We had technical support from Aila who was so very patient and understanding, especially as I am not very tech savvy; thank you Aila.
Very pleased with the new Fixed Wireless, it's much faster and more reliable than our old ADSL1 internet and the quick response from Harbour ISP had us up and running in about a week after I applied.

Recently I contacted Harbourisp and spoke to Krystal. She helped me with my enquiry and was very friendly and efficient. I could understand her clearly and she fully explained the process of how she would complete my enquiry. Very happy with her service.

I had no disruption and team streamlined our connection needs. The team ensured our service switched over to Fixed Wireless, providing tech support to configure our equipment and keep my home office running.

These guys are great. Very responsive. The service always seems to run well. Sent me a new router without question after telling them over the phone that the original one had stopped working. To be critical, they should have supplied a new one quicker. It took 4 days to get a new router. This could have ben a massive problem if I didn't supply my own alternative connectivity solution for the short term.

I rang many companies to get Internet as it was hard to get living in rule area Megan was absolutely wonderful And a pleasure to deal with she was the only one that could make things happen with my internet thank you for all your help and knowledge

So great to be able to talk to someone on the phone...without any waiting time!! Harbour are always polite and helpful, Dennis was a great help in getting our internet working again after it was offline from a power surg.
Would recommend harbour isp to anyone looking for a service provider you can actually communicate with!

Excellent customer service provided by the Harbour ISP!! It was truly amazing to see how Hana Orr have dealt with my query regarding the home broadband transfer. She offered me a perfect solution and moreover retained an existing Harbour ISP customer for years to come.

I have been with Harbourside for years as a pensioner and with limited funds they promised me I could stay on their cheapest package for phone and internet to my horror they changed direct debit to suit their money hungry needs and increased my payments by 40$ saying they had sent an email stating charges will change how pathetic because I have a cheap old computer sometimes I don't receive some emails for that reason i dislike taking out direct debit at nearly 68 and caring for myself and mum unhappy with their procedure tell your elderly friends be careful with this company money means everything

Consistently helpful customer service offered by the Harbour ISP team! I highly recommend them based on the service they provide which has been of great standard on each dealing with them.

After losing my wifi connection I was thrilled that Aila Sidno could help me through the technical process of reconnecting. She was very patient and polite. A big thank you.

The customer service was amazing, helping me to go through each step, ensuring that I can get connected. I was confused at first because I wasn’t able to get connected to the internet so I send an email. They reply in within an hour by a phone call. Thanks for the help!

Try watching Fetch or Netflix at night and it constantly drops below 5mbps. Of course nothing can be done about it because I live in Perth and the Tech Support is closed!

thanks glenda your the best very nice and kind and help me sign up now im just waiting for the internet to be activated i think everyone should sign up with glenda thanks

Ordering and installations process was smooth and well managed by supplier Harbour ISP. NBN fixed wireless service has been much better than previous service from Telstra. Example ping time 60% faster, download speed is now over 5 x faster(mbps)
Good support line for router change over.

No fixed wireless connection for about 11 hours. When I rang Harbour a person by the name of Paul solved my problem. He was very good. No complaints re Paul.

Jocelyn and Mae were amazing, patient and had me connected in literally no time after having issues with another service provider for weeks. I can't speak more highly of the team at Harbour. They are real and fabulous!

Due to buying a brken router I caled for help. Not only did we troubleshoot the broken router that turned out to be broken but I was called up everyday until a new Router arrived in the post to see if I needed help to set it up. When the new roter arrived I set it up and it was working perfectly. Not long after your representative cxalled one last time to check all was good. Very helpful, knowledeable and friendly. Thank you so much for a great service, Elle

I have only been connected for 10minutes, so but hard to comment, so far so good.i dont really have anymore to say at this stage, hope it keeps going well

Just started, but okay so far. Internet seems to be better and password easy to remember. Mae was very patient with me, as i was getting frustrated at the system. Cheers Terry

I have only experienced one drop out and the service desk online chat were super helpful and fixed it within 5 minutes!! The service is great and i would recommend to anyone!!!

I loved the customer service I received from Pam she was so helpful and amazing in my time of stress, she answered all the difficult questions I had thank you so much Pam for your amazing service

My internet was off for 3 days and response was immediate. They were extremely helpful. I have sent an email in the passed which was not addressed however this was immediate.

So far so good it has been great with speeds of up to 45 megabits per second at night and around 14/15 megabits per second at peak times I think Francis was the guy I spoke to and he knew exactly what to do he was good also the guy who installed it was great

Mae provided the best service ever. She is so patient and answered every question, solved everything! I mean she is excellent and I love the way she interacts with me!