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Graeme PCentral West, NSW
- 2 reviews
NBN box not connecting to modem
Aila was able to help me isolate why NBN box not connecting to modem.
There still appears to be a continuing issue with speed but I have not had the time to sit down with a consultant on the phone to isolate the issue.
1 comment
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Happy customer
My connection is reliable. The few times it drops out (?once every 2-3 months), it has been easy and quick to reboot.
I rarely have issues, but when I have had them, HarbourISP has always provided patient, helpful and successful technical support.
There is one aspect I would like to know about. Is there a plan that provides Sky Muster NBN 25 with 90-100GB data?
1 comment
Harbour ISPHarbour ISP
Hi Happy Customer,
Thank you for the great feedback, Our Blast off plan provides 100gb Peak and 140GB off peak, we also have our double the data promotion that would give you 6 months of 130gb Peak an... Read more
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AlanaCapel
- 2 reviews
- Sky Muster NBN 25
- Verified customer
Great service
The connection is ok, it is mostly reliable - occasionally drops out. I have found the customer service is excellent. Thank you Aila for your prompt and polite assistance with a technical issue.
1 comment
Harbour ISPHarbour ISP
Hi Alana, Thank you for the great feedback, happy to hear that Aila was able to help with your technical issues, Regards Harbour ISP
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LiamSydney Surrounds, NSW
- 2 reviews
Terrible, terrible company to deal with
I have been trying to get an internet connection for 5 weeks from harbourisp.
Initially they told me i could get NBN, which i advised them I couldn't as the business next door tried and could not in that location. I requested an ADSL service, they said no and were adamant I could get NBN.
So 2 weeks later, they came and tried to connect the NBN service.... I couldn't get NBN.
So then they offered me NBN satellite(rather than ADSL) which they were adamant I could get.
So 2 weeks later, they tried to have the satellite service connected. While t...Read more
he NBN technician was here, he had a perfect signal and it worked on his laptop with no issues. So i connected the harbourisp modem, lo and behold that modem does not work on the NBN hook up. I then called harbourisp to report the issue and trouble shoot, after 90 minutes on the phone "Justine Barrett"(obviously a fake name as she forgot it halfway through the conversation) hung up on me with the no resolution. I am now waiting, waiting, waiting for 5 weeks for some sort of internet connection.1 comment
Harbour ISPHarbour ISP
Hi Liam, Please email [email protected] with your details so that I can look into this for you ASAP, Regards Harbour ISP
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Harbour ISPHarbour ISP
Hi Graeme, Thank you for the feedback, we are happy to hear that Aila was able to help with the modem issue and we will be happy to help when you have time regarding your speed issue, please do not he... Read more
sitate to call our technical support team who are available every day from 7am to 10pm Regards Harbour ISP