Dishonest and abusive store manager at Castle Hill. Went in today to have a product price matched as per their policy. The store manager MICHAEL refused by saying it was out of stock in the local EB; it wasn't. His own staff member then corrected him, yet he still refused. I wanted to note this down and kindly to speak to head office to clarify. He completely overreacted and took offence and threatened to trespass me and call the police. Not wanting to honour your policy is one thing, but to act like a manchild and bully a customer with rude and threatening behaviour shows someone who is simply not fit to be dealing with people, let alone managing them.

They promise price matching. Except when you present them with the opposition price the response is 'we don't match online pricing like officeworks'

Then state that in your advertising you don't

I was looking to buy a Microwave oven. Found a good product on shelve. Using it for 04 months and have not noticed any abnormality .
This brand has layers of process which customers are asked to follow.

Saw a laptop I wanted. The list price was $1290... The salesman said he will give me "a deal" and give it to me at the price of $1,080. I accepted. Went home and noticed the price on their website was $980.. Almost $300 cheaper.. Not only that, they listed on the website a "Radeon Vega 6" yet it has a "Radeon Vega 3" graphics card.
Plus! I was charged $99 for an in-store labour fee - no labour was done!!
Very unhappy. After many years of spending thousands there, I will never go back.

I waited 30 minutes with no service. It wasn’t busy. Not under staffed. Staff walking around and not wanting to move from their designated sections. Can’t sell in other departments. The structure of staff on the floor is outdated and does not work in current climate. Purchases would had totaled more than $1000 by myself but I chose to walk out after one staff member helped a man who had waited half the time I did. It gives me great pleasure knowing these stores, the incompetent staff and poor structure will soon be a thing of the past :)

Went to purchase a new laptop...what a joke ...we were the only customers in the store and we were totally ignored by the two staff members that I think worked there...well maybe not.

I had a phone slammed down on me by Matthew from the Harvey Norman Chadstone AV team & I had recieved misleading and flat out poor customer service from KChang. Beware of purchasing gifts for people from this store or trusting the sales staff on the floor as it may come back to bite you. It took me two emails, many whatsapp messages and two phone calls to finally obtain a refund from Anna the floor manager. The process was a lengthy waste of time.

I saw a television advertised in the Sunday paper which included free delivery and installation. I first made an enquiry over the phone, made my decision and paid a deposit. I had to go into the store the next day to pay the balance. The sales people were very helpful and friendly. The television was delivered and installed within the next 24 hours. The whole process could not have been better or easier.

I bought computer in this shop I was offered price match additional service and good compatriot service was fast and staff was very helpful I can recommend this shop to my friends

I purchased an Epson printer from Harvey Norman to use in my home office. It does everything I need it to do and more, I am very happy with it. Harvey Norman stocks the ink cartridges also and they are regularly in stock. The staff were very helpful with my questions before purchasing my printer to make sure it would do the things I required to make my work life easier.

I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.

Returning a product under warranty was easier than expected and communication was continual throughout the process of a warranty fix. Despite a long turn around period, the staff were helpful

Adam was so helpful he really knows his products and specifications, and added extras as to how the lighting in a room affects your TV display, he made our purchase choices so effortless and really you wanted to buy what ever he was selling thats just how good he is.((he could work in TV he is awesome) He reduced our costs beating competitors prices, also adding in other hardware and protection products which would give our products added longevity and coverage with any issues. He has really is amazing! Our Tvs and hardware were delivered as requested and we are really satisfied and amazed by our TVs capabilities.

I have bought electronics from Harvey Norman for years and they still amaze me. The service is always amazing and their knowledge of what I'm looking for was extraordinary. The range of choices I had was amazing and the prices were reasonable.

Purchasing a new smart television when you are an elder can be very off putting. However, the salesperson at Harvey Norman Cleveland was very knowledgable, answered all my questions and assisted me with purchasing the correct t.v. that would accommodate wired headphones and which setting to go to for activation. He also recommended installers if I required them

Purchasing electronics can be daunting. I am not an expert and admit to being completely out of date with what’s new and hip! However the range and client service provided at Watergardens Harvey Norman made this experience easy and enjoyable. Staff know their products and options and quite obviously are passionate about their products. I felt like our needs were being addressed without the hard over sell or intimidation that can occur when you admit to limited knowledge of electronics. Would not hesitate to recommend.

Found Noarlunga store Sth Aust very very helpful in getting my I pad a large range ending up with Apple air I have had it for 6 weeks & staff were amazing including a cover in the price

I have just purchased a new tv from Harvey Norman at fortitude valley in Brisbane. The service I received from the salesperson was excellent. He explained all the features of the TV's and was more than happy to spend time answering my questions.

Store clean, uncluttered, clear division between all products offered. Product Pricing clear and always negotiable with multiple purchases.Brand range extensive. All products in great order. No faults with products.Warrantees explained clearly.