The level of service is worthy of praise and I have been with the same ISP for at least 15 years and that says it all. In every instance where a problem arose a solution was found and usually with the minimum of fuss and delay.

Generally has been good, but for the last month my internet has been horrible, Massive latency, less then 5 mbps no where near 100 mbps or 78.5 typical evening speed they advertise. Latency has also been a major issue, typically the connection reports 20-30ms ping but the last month has been between 700-1000ms!
Have been keeping a history/log of the issues, will be taking my complaint further and changing to a provider they can deliver what they promise.

I have been with Iinet for more than 25yrs...from ADSL thru to NBN Of course there have been a few (only a few) technical issues during that time ie down time etc however I can say (and it is the reason I have stayed with Iinet is that the service whether sales admin or technical support has always been 1st class

Always had great connections and service with iinet. Been with them for over 20 years and they have always been on top of their game. Customer service knows their stuff very well generally although have not had to use them much in the past. Will stay with them till the internet gets shut down. ;P

We moved to a new house and got our nbn connected, nbn100. We were getting terrible speeds 59/24, rang up to find out what was happening and got put through a series of test to which at that point the couldn’t determine what was happening. They told us they would put through to technicians and said they would get back to us in 24 hours. We waited 48 hours then received an email stating that our line couldn’t handle the speeds and that we had to downgrade.. we downgraded reluctantly and now we get less than 40/15 it’s absolutely ridiculous, why tell us we can get higher speeds when it won’t work then downgrade and get even less than we pay for again...

I have had fantastic service and reliability for 19 years with iiNet. Yesterday my emails ceased receiving and sending and I was lost. Contacted support and the guy worked out the problem which was to do with a Microsoft update, and then he lead me through the complicated process of re setting Outlook to get me back in action. Bingo all was fixed and I am now a happy little vegemite and I am back in contact - wonderful - Thanks Gadhen in Auckland you are a genius.

Good strong internet all of the time and the help is always available. No if or buts IiNet treats its customers with respect unlike some other companies. Thank you IiNet.

Has been amazing over all the years i have been with iinet would tell any one to use iinet has been easy to use easy to fix every thing is great

I bought a new laptop and being the typical "end-user", my ability to get everything up and running like it had been on my old laptop was a bit hit and miss.
Doreah was very patient and worked through my issues for me in no time

Good reliable internet. We are in the rural area so very lucky. At this stage no slow times so all good. We don’t use all our data unless the kids come home

We rang iiNet with 2 weeks notice prior to moving house. We requested the new connection from 3 April and have been advised it will be available with a technician from 14 April (if they turn up then). Interesting that they charged us for the full new month in March when we rang to advise of our change of address, yet we have no service! We are paid up well into May with no service provided at all!!!!!!!!!

Now been a customer for many years. Have had only one instance that I could say was not the best, mainly because my modem died and it was the day after Boxing Day but other than that, they have been great. Prompt, good customer service. No problems with internet or phone outages. Good value.

I have been with them for 11 years and the customer service is outstanding. The person who answers the phone fixes the problem. In all that time whenever I have had a problem they try and resolve the issue and when they can’t the same person will call me back with an answer. I have stayed with iinet because of this level of professionalism. Can’t recommend them enough. I have had problems with service over this time but as I stated above the customer service is outstanding. It is this reason that I stay with iinet. I can easily recommend them

99.999% satisfied (no one should ever be 100%)

Minor blips with NBN rollout dealt with swiftly by the team

Tech support is simplified so anyone can understand & action the recommendations that actually work first time

Speed is always at the purchased plan or higher

Had a few drop outs but I expected more, rang about bad wifi, found out the modem was not able to deal with the load. New modem is on the way.

Terrible company, from business not being able to receive phone calls at times, from stealing money from your credit after it was agreed that a month credit was to be given after terrible service. business was forced to closed to Coronas virus (beauty salon) and they do not care less. Never ever ever do business with this company.

We usually lose the internet when there is heavy rain storm and we get minor losses at peak times with a degradation of the signal also at peak times. If I need to contact IINET they are always courteous and helpful.