They are the most dishonest insurance company I've ever had. I postponed my trip to USA and they refused to change the date of my police. They just took my money like thieves. COVID-19 has been separated the good companies from the crap ones. You should keep using hotels.com, airbnb, Delta airlines, but never ever buy insurance from MAPFRE....

No policy refund or even credit offered, can’t fly due to government ban and flights canceled, 3rd time customer who will never use these deadbeats again. They will be laughing all the way to bank, can only imagine what it would be like if you tried to make a claim . Will definitely post them on Facebook and every media outlet l can think of

I think all the other reviews speak for themselves - can't believe I am being charged insurance for a trip I won't even be going on and given the current circumstances. I am a returning customer and there is no goodwill shown by this company - all I would want is a credit but I can guarantee they will not see another cent of my money. DISGRACEFUL.

I need to change policy dates that’s all They are useless. I told them we had to cancel our trip and to just give us a credit for the insurance to use at a later date when this is all over. These people said no we can’t refund your policy or change the dates. Who the hell says that. I’m takin this further. DO NOT EVER use them!

Terrible and almost immoral service response. I asked for a refund or equivalent voucher as my forthcoming trip is cancelled by the unprecedented virus. Thus i was giving more than 3 weeks advance notice. All other components of my trip, ie airfare, accommodation etc were-were either refunded or vouchered in good faith. This company Insure and go however provides nil assistance or consideration.. I had paid $561 for just 2 weeks health cover. Compared to other companies in this predicament, this insureand go company is very poor., and i hadnt even made a claim. Thus, my evaluation of this company is very very poor.

Website is easy to navigate, prices are great. This is my second time using InsureandGo. I’ve never had to make a claim so unable to comment on this aspect of insurance.

I feel the rates are competitive but more importantly, this company honoured in full a claim I made in 2017.
As a result I always use this company when travelling. All good.

Our trip had to be cancelled last minute due to an unexpected hospitalisation of my husband. From the first contact to the final payment I was kept informed and the process of claiming costs that weren't covered by the travel company was quite easy once I submitted the necessary documents. It is because of this expereince I have now taken out an Annual policy with InsureandGo.

Great value....
Have used InsureandGo for over 8 years.
Easy to complete online even with various separate medical conditions to declare and cover. Haven't had to make a claim so unable to comment on resolution matters.

The policy was excellent value, and didn't take long to set up. This was our first time to use InsureandGo after a recommendation from a friend. I'm so glad we took their advice because it was much easier to set up and saved us quite a bit. We didn't need to make a claim, but felt comfortable that we would be OK if we needed to.

The policy was marginal in value and too expensive for Senior Travellers who are in good health.
Easy to set up online. I have used this insurance company 10 times.

For an older person, the price of the policy was very competitive. Completing the medical section for a preexisting condition was straight forward. Very pleased with the policy and the price.

I have used this company a few times, no claims made yet, but online information clear and easy to navigate, recommended for travelers who don’t need too much guff etc

Easy to choose level of insurance based on type and value of trip. You can choose the main items you wish to insure. I have been using InsureandGo for 8 years but have not needed to make a claim.

Very poor customer service, will weasle out of paying you anything. Don't bother as they take multiple weeks to just deny your claim and the escalation and review process isn't helpful

I've always found Insure and Go to be competitive on rates and the website is user friendly. I've never made a claim so I hope if I ever do it will be as easy as arranging the cover.
I'd like to see some reward for being a frequent user in the way of a discount.

I bought travel insurance from InsureandGo mainly because it fairly considered pre-existing medical conditions by their additional questions on the extent of the condition. I also found the price of the policy reasonable.

I bought the insurance for my daughter, unfortunately I entered the incorrect date of birth. I contacted the company and the process was so simple they updated the date of birth and resent the document. I was very impressed with their service. I will definitely use this inductance again,