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166 questions from our users
Bettyasked
Why does robot keep cleaning same area?
1 answer
Malcolm R.iRobot
Good Morning Betty
The Roomba 630 does not have a navigation system, so depending on the furniture around this can lead the Roomba to only clean certain areas.
If you would like to discuss this further, please contact our office on 1300 727 421 with reference C0153120
Kind regards iRobot
Jacquiasked
All the lights are rapidly flashing on my new machine. On my previous machines when it goes on to the dock the battery light displayed with a slow pulse to say it was charging but isn’t doing so on the new model. I don’t know if it’s just so flat that it’s doing this or something else? Can someone help me as I feel like I’ve just blown nearly $600
1 answer
Malcolm R.iRobot
Good Afternoon Jacqui
Thank you for your question. This is something I have not heard before. Please contact our office directly on 1300 727 421 or via email [email protected] with reference C0152651 and phone number so we can contact you to further disucss.
Kind regards iRobot
Diane Basked
I find that the base is not heavy enough to remain stable or still as the roomba is attempting to dock (on a solid surface), and i end up having to basically pick it up and dock it manually. Is there anyway to correct this?
3 answers
Personally i don't use the base.
I manually plug the Roomba in which saves the base hassle. In my case i live in a multi-story home so i need to carry it to its new cleaning destination anyway.
If you don't want to do it like this you could stick double-sided tape or high-friction matting under it?
I haven’t had a problem with ‘Harry’ docking at all. I set the docking station up, in each room, right up against a wall. Haven’t read that others have had this problem. I make sure the power cord is not under the docking station which is sometimes on carpet and sometimes on solid timber floors.
Malcolm R.iRobot
Good Morning Diane B
Depending on the floor type if the Home Base is not push up against a wall it is possible it may move around. It may be worth trying a couple of small pieces of blue-tack on the bottom to see if they may hold it in place.
Kind regards iRobot
Dylanasked
Are there ongoing firmware updates for this model and if there is, how do we go about doing an update?
Thanks.
4 answers
I am not aware of updates. What exactly are you referring to?
More like if they have found any issues or bugs with the machine over time and issues a software update to fix them
Malcolm R.iRobot
Good Morning Dylan
Thank you for your questions. There are updates to the firmware for this model available. However it will require the Roomba to come in to our service center in Abbottsford Victoria.
If you would like to proceed, please contact us on 1300 727 421 with ref: C0152457 and we can get this set up for you.
Kind regards iRobot
Nerida Basked
My green start button is on the whole time. When pushed nothing happens.Any ideas?
3 answers
I am not an expert - I just own a Roomba 630, The green light should be on as that indicates your Roomba is fully charged.. I don’t know what model you have but on mine you push this button twice to set it off on its rounds. When the battery is flat this light goes to yellow. I hope this helps.
Nothing happens at all when button pushed. It died overnight the light so seeing if recharging it helps.
Malcolm R.iRobot
Hi Nerida
Thank you for your question, sadly I don't have an answer for you. I would recommend contacting us directly on 1300 727 421 with ref: C0152266 to further discuss to see if we can come up with an explanation prior to getting the Roomba in for assessment.
Kind regards iRobot
Sherylasked
I just started my 600 series for the first time. It is not staying in a line it seems to have no pattern. It's just going everywhere. Even in a big square space it doesn't go back and forth like u would with a regular vacuum. What am I doing wrong?
2 answers
You are not doing anything wrong! I have a Roomba 630 and am not sure if all Roomba models work in the same way. If you read the information in the accompanying booklet you will note that it moves in a rather random fashion. Having said this we have found the Roomba 630 does an excellent job covering the whole room. Also, while all robot vacuums are known for not doing a great job on carpets, this model is great on carpets as well as our timber floors. With two cats and a dog we are always surprised at how much ‘Harry’ picks up. We change his ‘nappy’ quite often due to amount he vacuums up. I only do one room at a time. Our neighbour, has a different brand (and who paid three times as much) and it does laps rather than random but bought a Roomba 630 for their holiday home after seeing the great job Harry does. Hope this helps.
Julie
Malcolm R.iRobot
HI Sheryl
Julie, I couldn't have said this better myself. The Roomba 600 Series doesn't clean in a straight line but works off the surroundings to determine its path. So you are defiantly not doing anything wrong.
If you have any further questions, please do not hesitate to contact our office directly on 1300 727 421.
Kind regards iRobot
Pattiasked
My Roomba was running and stopped somewhere. I have looked everywhere for it, but I can't seem to locate it. Is there a way to signal it to make a sound so I can find it?
2 answers
I don’t know about a signal/sound Patti, but I usually find ‘Harry’ - our Roomba - under a bed or stuck under another bit of furniture. I lock him in one room at a time so it easier to find him. I hope this helps. Julie
Malcolm R.iRobot
HI Patti
Sadly this particular model doesn't have the added option to help locate it. I would probably be doing what Julie has recommend by checking under the beds or other pieces of furniture it can fit under. Mine in particular likes to lock itself in the toilet.
Sorry I am unable to help you further with one.
Kind regards iRobot
Jmurry4391asked
I have a 630. I have had it about 2 years . It reasently started making a loud noise about like a skip saw while it's running also it's not picking up as good as it was. I have cleaned it and replaced the brushes and filter it's still making the noose can someone help?
1 answer
Malcolm R.iRobot
Good Morning
Thank you for your question, I would recommend turning your Roomba on and placing your hand behind the bin. If you feel air, the cleaning head will need to be replaced. If not,the bin will need to be replaced. These can be purchased via our online store www.shopirobot.com.au. Alternatively, please feel free to contact us on 1300 727 421 with reference C0151312 for further troubleshooting.
Kind regards iRobot
Papapajajajaasked
I love our vacuum cleaner but already bought a new battery, new charger and now when it's on charge it says Error. Does anyone experienced this? It already costs us so much money and very disappointed right now :( would not recommend anymore :(
1 answer
Malcolm R.iRobot
Good Afternoon Papapajajaja
We are sorry to hear you are experiencing a charging error on your Roomba 650. So we can try to help you further with troubleshooting can you please contact our office directly on 1300 727 421 or via [email protected] wiht reference number C0151241 and your contact number.
Kind regards iRobot
Pebz1967asked
I bought a Roomba 600 a few months ago. It cleans well, but doesn’t seem to have a certain cleaning pattern. It goes until it hits an object, turns and goes until it encounters another one. Once the cleaning cycle is finished, it just keeps bouncing around in the bedroom until I go get it rather than returning to base. I have watched it do this. Why does it not just leave the room and return to base?
2 answers
The Roomba does not (IIRC) have a predictive or mapped cleaning pattern like the higher models. It does cover the whole floor and i think it maps the boundaries of the room to ensure it gets through it all. It also targets dirtier areas (where the blue lit "dirt" activates on the top)
If it has not returned to base then either:
1. It is not yet finished... my Roomba goes over the whole area a couple of times.
2. It might not be getting enough of a signal from the dock to make it home. Personally i never use the dock, i let it goes until it stops and gives its "finished" chime and then plug it in manually when i empty it
Malcolm R.iRobot
Good Afternoon Pebz1967
Thank you for your question, and thank you Big Tree for your response.
This is correct the Roomba 630 does not have mapping as a function, it will use walls and furniture as a guide for moving around your home. However as it is not returning to base, it may be the base it stationed to far away that it cannot get back before its battery runs out. Leaving it to continue cleaning and it is flat.
Please contact our office directly on 1300 727 421 for further troubleshooting your Roomba 630.
Kind regards iRobot
Carla Basked
Hello iRobot
My 630 Roomba clean button is flashing with a red circle on the left blinking 5 times repeatedly. Can you help please?
Thank you, Carla
2 answers
I found this with Google (https://homesupport.irobot.com/app/answers/detail/a_id/9010/session/L2F2LzEvdGltZS8xNTIzNDg0Njc2L3NpZC9NdDcyOVhKbg%3D%3D)
It says it is a Charging Error... never seen it on mine so i don't know what it means, might be worth e-mailing them about it
Malcolm R.iRobot
Good Afternoon Carla B
My apologies for the delay in getting back to you. As you are referring to a "Charging Error 5", I would highly recommend contacting our office directly on 1300 727 421 or via email [email protected] with reference C0151240 for troubleshooting.
Kind regards iRobot.
Milaasked
I have a Roomba 650. My irobot shuts off by itself when it hits somewhere, I've changed the battery and it still has this problem. What does it ask to be?
2 answers
I have no idea. Best to contact Roomba support.
Malcolm R.iRobot
Good Afternoon Mila
We are sorry to hear your Roomba is continually turning itself off after bumping into something. Please contact our office directing with your contact number on 1300 727 421 or via [email protected] with ref: C0150864
Kind regards iRobot
Chifor Aasked
I just bought a new Roomba 650 and put it on the docking charge, after 30-40 minutes it gives me Error 5(nobody touches it in this time), i move it a bit and all of a sudden it resumes charging, and i have no idea if it even charges.Suggestions?
1 answer
Malcolm R.iRobot
Hi Chifor A
I am not sure on this one. Is it possible to contact us directly on 1300 727 421 or via email [email protected] with ref: C0150487 and we can try to help you further with troubleshooting.
Kind regards iRobot
Kari Gasked
I have a roomba 600 series. It is new, only used since January. It will not clean my entire house. It stays concentrated by the base and will not go down a well lit hallway. I have checked and cleaned everything. What can I do to ensure it cleans everywhere?
2 answers
Malcolm R.iRobot
Good Afternoon Kari G
We are sorry to hear your Roomba 600 series is not fully cleaning your home. So we can try to help you further with troubleshooting, please contact us directly at [email protected] or on 1300 727 421 with ref: C0150453.
Kind regards iRobot
I would like to know the answer to this as well.
Brryasked
do irobots leak oil?
1 answer
Malcolm R.iRobot
Good Morning Brry
Thank you for your questions. I have never dealt with the Roomba leaking oil before, but is it possible if it hasn't been used in a long period of time that the battery may leak if it is left inside. We would really like to discuss this one with you further. Can you please contact us directly at [email protected] or on 1300 727 421 with ref: C0150364.
Kind regards iRobot
Andrewasked
Hi, I just bought a second hand 650 recently and it didn't come with the AC adaptor. it has come with a power cable (the cable without the blackbox). I connected the home base with a power point using the power cable only and it seems charging ok however it's not flashing while charging. It flashes 20time or so and stop flashing. also, it doesn't go back to the home base when the battery is low. Would this be due to the missing AC adaptor?
2 answers
Malcolm R.iRobot
Good Morning Andrew
My apologies for the delay in replying to your question. iRobot changed their changing stations approx 2 years ago remove the transformer. Now you should only have the Home Base and a cable. The light will flash for approx 4 seconds and than go out.
It is possible the Roomba is no longer returning the base because the contacts require cleaning. We recommend a pencil eraser or scotch brite sponge to get a thorough clean.
If you have any further questions, please do not hesitate to contact us directly at [email protected] or on 1300 727 421.
Kind regards iRobot
Thank you so much for your reply! Very informative and I’m so glad to know i’ve got everything I need to operate the Roomba. It has been working very well and we are so happy with our purchase!
jigzieasked
How long does roomba 630 take to charge?
1 answer
Malcolm R.iRobot
HI Jigzie
The Roomba 600 series will take approx 16 hours for the initial charge and 3-4 hours for a full charge thereafter.
Kind regards iRobot
amberasked
Hi, i haven't used my Roomba for a while but now when i put it on charge it starts flashing red. I've no idea what this mean also on the left side the roomba icon flashes red. Any ideas?
1 answer
Malcolm R.iRobot
Good Morning Amber
Based on the information you have proved it is possible that your battery may need replacing. What I would suggest is, firstly opening the battery compartment of the Roomba and checking to see that the battery hasn't leaked in the time it was not in use. If all that is ok, remove the charging cable from the Home Base and plug this into the side of the Roomba (opposite to the side brush). Charge your Roomba for approx 3-4 hours. If you find you are still not getting anything, the battery is the issue.
These can be purchased from our online store www.shopirobot.com.au with part number 4419696. If you have any questions, please contact us directly on 1300 727 421 or via email at [email protected] with ref: C0149663.
Kind regards iRobot
Dixie Fasked
I have a Roomba 630. Should it dock itself after cleaning
2 answers
Malcolm R.iRobot
Depending on how far away the dock is from the Roomba once it's battery starts running low will determine if it will dock every time. We do find as this model gets older it may not.
Kind regards iRobot
What is the point of having a cleaning schedule if the roomba wont return to the dock each time it cleans. I clean my country house when i am not home so i am not there to place it back on the dock to recharge
Patasked
I have a iRobot 630 and the charge light keeps flashing and on the side of that a red flashing light comes on could you please advise what problem is?
1 answer
Malcolm R.iRobot
Good Morning Pat
Please contact us directly at [email protected] wiht your contact number and we will contact you with troubleshooting.
Kind regards iRobot
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