iRobot Roomba 600 Series Questions & Answers (page 4 of 9)

Good Afternoon
Thank you for your questions, based on this information I am not 100% sure, are you able to tap the clean button again after it has stop. It should then verbally tell you what the error code is?
Kind regards iRobot

Good Morning Sans
I am sorry to hear this is happening. Can you please advise where you purchased the battery from? As this may be contributing to this.
Kind regards iRobot

Good Morning Judy
Can you please send us a photo of the Roomba where the side brush should be and we will see if we can identify what is missing. Our email is [email protected].
Kind regards iRobot

Good Morning Suzanne
We are sorry to hear this has happened. The Roombas are approx 9cm high including the front sensor. If they are fit underneath something they will get under there. Sadly these can mean some units may get stuck and scratched, If you find you have something that this may happen with, we recommend using your Virtual Wall to deter the Roomba from going near that item.
Kind regards iRobot

Good Morning Peter
I am not 100% sure on this one. Has it been placed close to any other device, ie a tv remote? If you could please contact our office directly on 1300 727 421 we would very much like to get to the bottom of this one.
Kind regards iRobot

Good Afternoon Shelley
Sadly the Roomba 690 does not have recharge and resume capabilities, once it has completed the cycle it's battery allows it will return to the home base and recharge only. If you wanting further cleaning, you will need to manually ask the Roomba either by pushing the clean button or via the app.
We have found a few customer are having a little trouble getting the app and Roomba to sync. We have found this can be due to the wifi rotor running on 5ghtz rather than 2.4. We also recommend having everything together within 3 feet of each for the set up process. Once everything is setup you can move you Roomba to any location in the home, as long as it still has access to the wifi it will work.
If you have any further questions, please contact our office directly on 1300 727 421.
Kind regards iRobot

Good Morning Jacklyn
Depending on the brand of battery purchased this may be the reason your Roomba is no longer operating. We have found customer's that purchase non genuine parts can have issues with their Roomba's.
If you would like to have further troubleshooting, please contact our office on 1300 727 421 or via [email protected].
Kind regards iRobot

Good Morning Mr Black
Thank you for your question, depending on the age of the Roomba it may require the battery to be changed over. These usually require replacing between 2-3 years. If you would like, we can be contacted directly on 1300 727 421 to discuss further and maybe add some further troubleshooting.
Kind regards iRobot

Good Afternoon Barry
The best model to ensure your Roomba in not continuously repeating the same areas over and over again would be to look at the Roomba 980.
Kind regards iRobot

Good Afternoon Barry
Sadly the Roomba 630 was discontinued late last year. This a since been replaced by the Roomba 637, which is very similar. The main difference between these models is that the 637 now comes with a lithium ion battery.
Kind regards iRobot

Good Morning Diekster
Thank you for your questions. It is possible the side spinning brush may need replacing. We do recommended this every so often the they can get worn from continuously getting hair and debris caught around it.
If you would like, you can call our office directly on 1300 727 421 with reference C0154707 for more thorough troubleshooting.
Kind regards iRobot

HI Dale
We are sorry to hear your are going through this. Please contact our office directly on 1300 727 421 with reference C0154706 and we will do all we can to try to help, prior to recommending getting your Roomba in for assessment.
Kind regards iRobot

Hi Dana
On current models the lights will flash for approx 4 secs and than switch off. This is an energy saving tool that has now been added.
Kind regards iRobot

Good Morning Julie
We are sorry to hear you are having this issue. Please contact our office on 1300 727 421 with reference C0154112 for troubleshooting.
Kind regards iRobot

HI Wouse Wife
All robots have iAdapt Responsive Navigation which uses a full suite of sensors enable Roomba to work its way in and around the nooks and crannies of your room. However the 600 series does not have the camera function available at this time to shoing the mapping on the App.
Kind regards iRobot

Good Afternoon Jolene
Thank you for your question. Depending on the age of yourRroomba it is possible the battery may need replacing, as it may no longer have enough left in it to get it back. If you have a single pin charging cable you should be able to plug this directly into the Roomba for further testing and manual charging.
If you require further assistance, lease contact our office directly on 1300 727 421 with reference C0154051.
Kind regards iRobot

Good Afternoon Jem,
Sadly the Roomba 637 is not wifi enabled, and can only be operated manually. To reset the Roomba you will need to hold the "Spot" and "Dock" buttons together for the 10 seconds.
Kind regards iRobot

Good Morning Jennifer,
Thank you for your questions, if you Roomba 630 is a minimum of 2 years old or older, I would recommend replacing the battery. These can be purchased from our online store www.shopirobot.com.au.
Kind regards iRobot

Good Afternoon Teresa,
It is possible that your Roomba and charging station may have a grim build up on the silver connectors. We recommend cleaning these with a pencil eraser or scotch brite sponge which are a little more abrasive than a cloth or tissue.
If you have any further questions, we can be contacted directly on 1300 727 421.
Kind regards iRobot

Good Morning tyhome
We usually advise the approx life span of an iRobot battery is approx 2 years, as per the expiry date on the batteries. However, as long as the Roomba is well maintain, we have had a lot of customer that have not had to replace theirs for closer to 3-4 years.
Kind regards iRobot