iRobot Roomba 600 Series Questions & Answers (page 3 of 9)

Good Morning PamB
Without seeing the type of rug it is trying to get on it is had to advise. I have found with my personal Roomba and a lighter style rug, the Roomba may curl the edges when it is trying to get on. If you would like to send a video of this to us at [email protected] we may be able to supply you with a better response.
Kind regards iRobot

Good Afternoon Carol
Depending on the age of the Roomba it is possible the battery may need replacing. If you would like to contact us directly on 1300 727 421 we would be more than happy to go through some troubleshooting with you.
Kind regards iRobot

HI Linda
As long as it is not to plush and it can rest up against the wall, there should be an issue with setting the dock up on carpet.
Kind regards iRobot

Good Morning Caeser
Depending on the light quality of your home, you may find having the light on may help your Roomba. Personally my home is not very bright, I find in the afternoon I need to the light on in certain rooms to help my Roomba function.
Kind regards iRobot

Hi Alan
Depending on where you purchased the battery from this may be the reason. If you would like to contact us on 1300 727 421 we will be more than happy to go through some troubleshooting with you.
Kind regards iRobot

HI Lisa
The 670 Roomba is very new to the market in Australia, they may be the reason there have not been any review as yet. I would say this is most like the best from this series so far, as it is wifi enabled and has a 90 minute run time, which all the other models in the range are only 60 minute.
Kind regards iRobot

Good Morning Vikki
The 6 arm side brush is not an iRobot recommend product. iRobot only supply the 3 arm.
Kind regards iRobot

Good Afternoon Kathy
Thank you for taking the time to contact us. Please send through photos of the underneath of your Roomba to [email protected] with reference C0158257.
Kind regards iRobot

Good Morning Victor
Thank you for your questions. It is possible something else may be going on creating these issues. We would be recommending sending your Roomba in for assessment.
Please contact our office on 1300 727 421 for details on how to go about this.
Kind regards iRobot

HI Baba
Thank you for your question. In relation the to the Roomba 650 this particular model will only run for its battery cycle. Cleaning as much of the area as possible.
Kind regards iRobot

Hi Bruce
It is possible that the wifi and your Rooba my have lost communication at some point. If you remove the app from your phone, factory reset your Roomba by holding the "spot", "clean" and "home" buttons down together for 10 secs, at which point the Roomba will play a tune to advise it has been reset. The re establish the app you should fin the map and notifications should resume.
Kind regards iRobot

Good Morning Drover
Thank you for making contact. It is possible getting the unit wet has damaged the motherboard. Creating the unit is start before the battery is secured.
If you would like to contact us on 1300 727 421 with reference C0157596, we may be able to help you further with troubleshooting.
Kind regards iRobot

HI Sammy Jean
You will require to replace the entire wheel module. These are available from www.shopirobot,com.au.
Kind regards iRobot

Good Morning Elliot
Thank you for contacting us. It is possible that the module requires replacing. This can be purchased via our online store www.shopirobot.com.au.
Kind regards iRobot

HI Efraim
It sound as though the battery needs replacing, as it may no longer have enough charge to get it back. These can be purchased from www.shopirobot.com.au.
Kind regards iRobot

HI Pali P
The Roomba 690 has a run time of approximately 60 minutes, depending on the surface it is cleaning and the objects around you may find you are getting longer than this.

If you can please test the Roomba by allowing it to run a full cycle and not asked it to return home to see if it can return on its own. If it doesn't, please contact us on 1300 727 421.
Kind regards iRobot

Good Morning Lori D
Thank you for taking the time to contact us. It is possible that the charging contacts on the Roomba and Dock may need a clean. We recommend cleaning these with a dry scotch brite sponge (green side) or a pencil eraser. This will help remove the dirt and grim build up that may be stopping the Roomba from connecting.

If you require any further information, please do not hesitate to contact us on 1300 727 421.
Kind regards iRobot

Good Morning Terri
I believe the Roomba 620 will run for approx 1 hour depending in the surface and the objects it has to navigate around.
Kind regards iRobot

Good Afternoon Stezza

Thank you for taking the time to make contact with iRobot via the Product Review Questions page.

If you could please contact our office directly on 1300 727 421 with reference C0157211 so we can try to help you with some troubleshooting.

Kind regards iRobot

Good Morning Stezza
Can you please contact our office again on 1300 727 421 with reference C0157211 and we will go through more with you.
Kind regards iRobot

Good Afternoon Alice
Thank you for making contact with iRobot via the Product Review Questions page.

The Roomba 690 series Roomba intelligently navigates your home: iAdapt® Navigation uses a full suite of intelligent sensors to guide the robot under and around furniture to help thoroughly clean your floors. However there is no set pattern to the iAdapt® Navigation.

Kind regards iRobot