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Reviews

(77)
(3)
(0)
(0)
(6)
  • Product Quality
    4.8 (28)
  • Return Claim MadeYes (0) · No (34)
  • Warranty Claim MadeYes (3) · No (30)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.9 (31)
Mazza

MazzaSouth East Queensland, QLD

Personal and professional customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGold Coast at Southport.
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1 comment
King Living
Elizabeth R.King Living
Jeremy H.

Jeremy H.South East Queensland, QLD

Excellent customer experience!

published

I had a great experience in store, and the sales consultant Chanelle Rose could not have been more knowledgeable and helpful. I probably spent 30-45 mins being directly assisted, and shown the products with all features fully explained. I have had fantastic customer assistance ever since through to the finalisation of my order, which included multiple phone calls and email exchanges. I am now looking forward to delivery.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living
Claudia Biviano

Claudia BivianoSouth East Queensland, QLD

Deborah Hopley

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthport Gold Coast
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1 comment
King Living
Elizabeth R.King Living
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Excellent service.

published

We had the most wonderful lady (Deb Hopley) help us buy our cloud sofa. We were very indecisive and went to the store at least three times not to mention the countless phone calls. She was epic

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGold Coast.
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1 comment
King Living
Elizabeth R.King Living

Good service

published

We fell in love with the Jasper 11 as soon as we turned the corner of the store and laid eyes on it! We had been looking in other furniture stores but were disappointed with the displays and service, then happened upon the well displayed King Living store. We found Deb Hopley very helpful and knowledgeable, she was professional and not at all pushy..

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living

Fantastic service

published

We were replacing a previous King Living lounge damaged by flood :( The quality of King furniture is so superior & we loved the previous sofa (Concerto) so much we wanted to replace it with exactly the same one! The Southport Gold Coast store was helpful and attentive each time I visited to view fabrics etc. Special mention to Chanelle who kept me informed by way of email on quotes and upcoming sales. She is very knowledgeable on the King products, has such a lovely personality & nothing was too much trouble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouthport
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1 comment
King Living
Elizabeth R.King Living
Cherie

CherieSouth East Queensland, QLD

Wasted money

published

Sofa & chair leather colour doesn't match. Tables are crooked. Rep came out but we never heard from them again. Thought we were buying quality but wasted our money. Never again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living
Tanya S.

Tanya S.South East Queensland, QLD

  • 2 reviews

Fantastic customer service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBundall Gold Coast
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1 comment
King Living
Elizabeth R.King Living
Desilu

DesiluBrisbane

  • 2 reviews

Wonderful sales consultant - Deborah Hopley

published

If you need a high quality sofa, then see Deb Hopley, King Living Gold Coast. She is fabulous - knowledgeable, incredibly helpful, patient, not pushy. I felt lucky to have Deb help us choose our Nimbus. She is a rare diamond.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
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Sarah

SarahSouth East Queensland, QLD

Great After Sales Service

published

Have a King Cloud Recliner aged about 5 years. Recently one recliner button stopped working while the chair was reclined. King arranged a service call but as my partner was in hospital it was difficult for me to be there in working hours. Also I needed it fixed before my partner returned so that there were no trip hazards in the unit. Their serviceman, Brett, went above and beyond by coming at 6 pm and fixed the issue in no time and within 2 days of my call to King.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKing Living Gold Coast
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1 comment
King Living
Elizabeth R.King Living

great work team

published

Excellent service by Pete who went well beyond expectations to provide is with the service to satisfying a fuss customer. Highly recommended for anyone who fits this category. Well done

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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1 comment
King Living
Elizabeth R.King Living
Doglover

DogloverSydney, NSW

  • 2 reviews

Great experience with the delivery guys Sam and Antonio

published

This has been our first experience with King Living with the start of a list of items delivered today. Despite me being on an international conference call and only being able to have fractured and quick conversations, Sam and Antonio made this whole delivery process seamless. They were competent and cheerful and so very much looking forward to the couch being delivered by them soon. Thanks guys. Hope King Living gives you a bonus for your hard work and poistive attitude.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
King Living
Elizabeth R.King Living
Doglover
Doglover

pleasure Elizabeth

Geoff G.

Geoff G.South East Queensland, QLD

Great service and products

published

Deborah Hopley has assisted us for.well over a year.
Her product knowledge and pleasant assistance made our furniture selection so much easier.
The store in the Gold Coast was well laid out and clean & fresh.
I have yet to assemble the furniture but am optimistic of a successful outcome.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGold coast
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1 comment
King Living
Elizabeth R.King Living

Fantastic experience

published

From initial contact with Helen Brandii and the team, we felt instantly comfortable.
Great product knowledge but more importantly she provided exceptional customer care/ service.
She understood our needs and went above and beyond to assist us with our big decision.
We thank you again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living
J and P

J and PSouth East Queensland, QLD

Excellent Service from Deborah, Gold Coast store.

published

We have previously ordered products from Deborah who goes out of her way to really help.
We have just ordered a large rug from her and it was a pleasure to deal with someone who has great product knowledge and a an obvious flair to assist us in making the right decision. We would not hesitate in recommending this lady to anyone who requires help and advice.
Jan and Peter C.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast Store
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1 comment
King Living
Elizabeth R.King Living
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First Class Customer Service and Product

published

We purchased the king cloud 111 from Deborah in the Gold Coast store. She was absolutely amazing and made our experience easy and seamless. Nothing was too hard for her and she even transposed the lounges in our new house so they would fit perfectly. First class experience that I would not hesitate in recommending.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGood coast
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1 comment
King Living
Elizabeth R.King Living
gillian dickinson

gillian dickinsonSouth East Queensland, QLD

Great Service

published

Beautiful store amazing furniture and Peter was very knowledgeable and answered all questions can't wait for my new lounge to arrive knowing the service includes setting up and removal of packaging !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationbundall gold coast
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1 comment
King Living
Elizabeth R.King Living
Melissa S.

Melissa S.South East Queensland, QLD

The amazing Zaza and Felix

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKing Living Gold Coast Brickworks Store
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1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Peter Z

Peter ZSouth East Queensland, QLD

High quality products at reasonable price

published

Great display suite and friendly staff. Lots of styles and options. Professional and helpful with color advice and styling. High tech furniture which is timeless. Very happy with our final choice. Will certainly be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrickworks
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1 comment
King Living
Elizabeth R.King Living

Excellent Customer Service

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthport
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1 comment
King Living
Elizabeth R.King Living
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