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MazzaSouth East Queensland, QLD
Personal and professional customer service
A lovely store to visit, spacious and product presentation is excellent. The team there are all always friendly, welcoming, helpful and knowledgeable.
Deb was exceptionally helpful with her advice in helping me to make my choice of a sofa setting, copying my floor plan into her computer and positioning my furniture, leaving me in no doubt that it would fit the space available perfectly. Her professional eye sourced lovely fabrics for cushions to complement my floor rug tones. I can't wait to see the sofa installed.
My previous experience ...Read more
with King Living delivery people was wonderful - they suggested the best way to position my Delta III in my media room, fitted it all together in a flash, then cleaned up and removed all the packaging. A breeze. Thank you Deb, and thank you King Living. Top class products and exceptional customer service.
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Jeremy H.South East Queensland, QLD
Excellent customer experience!
I had a great experience in store, and the sales consultant Chanelle Rose could not have been more knowledgeable and helpful. I probably spent 30-45 mins being directly assisted, and shown the products with all features fully explained. I have had fantastic customer assistance ever since through to the finalisation of my order, which included multiple phone calls and email exchanges. I am now looking forward to delivery.
1 comment
Elizabeth R.King Living
Hi Jeremy,
Thanks for sharing the excellent sales assistance provided by Chanelle in our Gold Coast showroom! Chanelle is a very valued and experienced member of our team and we're delighted to hear s... Read more
he provided such attentive, informative service as you considered the products within our range; helping you pick those which would be perfect for your home. We're sure you've made a fantastic choice and look forward to sharing your review with Chanelle and our Gold Coast manager!
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Claudia BivianoSouth East Queensland, QLD
Deborah Hopley
Just literally purchased our second King Living lounge in 2.5 years today. Deborah Hopley was the sales consultant the first time around and I could not fault her back then. She has a lovely energy and disposition about her. She's calm, positive, very welcoming and could not do enough to ensure that I was buying the best product for my needs at that time. I purchased a beautiful 3 seater Plaza chaise lounge (fabric) and from the point of order to delivery and install the entire process was easy, effortless and faultless. It arrived on the...Read more
day it was promised and the delivery guys installed it after carrying it upstairs with no complaints and took all the packaging away with them. I love my Plaza lounge but our needs have since changed so today we walked back into the Southport store to find Deborah only too willing to help us again in selecting the best lounge for our current lifestyle. Not expecting to we walked out having ordered a 3 seater Cloud III Smart lounge in leather. The store is just beautiful, very spacious and welcoming, everyone is friendly and lots of different lounges on the floor to view and experience. Not pretentious at all!! The quality of their lounges is second to none in my opinion. My fiance initially had trouble getting his head around the price of a King lounge but after we researched other popular furniture stores for similar items it was a no brainer. He walked straight in today and without hesitation bought our new lounge! Both times we took advantage of the summer sales and saved significant amounts of money. I'm only sorry that I don't have the space to keep the Plaza so hopefully it will go to a lovely family who will enjoy it as much as we have.1 comment
Elizabeth R.King Living
Hi Claudia,
Thank you so much for sharing your experience with King Living and the exceptional sales assistance you’ve received from Deb in our Gold Coast showroom during both of your sofa purchases! ... Read more
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Excellent service.
We had the most wonderful lady (Deb Hopley) help us buy our cloud sofa. We were very indecisive and went to the store at least three times not to mention the countless phone calls. She was epic
1 comment
Elizabeth R.King Living
Hi Georges,
Thanks for sharing the excellent assistance you received from our Gold Coast team member, Deb! It's great to hear that Deb was considerate and patient as you worked through the options ava... Read more
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Good service
We fell in love with the Jasper 11 as soon as we turned the corner of the store and laid eyes on it! We had been looking in other furniture stores but were disappointed with the displays and service, then happened upon the well displayed King Living store. We found Deb Hopley very helpful and knowledgeable, she was professional and not at all pushy..
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Elizabeth R.King Living
Hi Diana,
Thanks for sharing your experience whilst visiting our Gold Coast showroom including the five star service you received from Deb! The Jasper II is such an iconic design and we're so pleased ... Read more
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Fantastic service
We were replacing a previous King Living lounge damaged by flood :( The quality of King furniture is so superior & we loved the previous sofa (Concerto) so much we wanted to replace it with exactly the same one! The Southport Gold Coast store was helpful and attentive each time I visited to view fabrics etc. Special mention to Chanelle who kept me informed by way of email on quotes and upcoming sales. She is very knowledgeable on the King products, has such a lovely personality & nothing was too much trouble.
1 comment
Elizabeth R.King Living
Hi Carol,
Thank you so much for sharing your experience with King Living. We're so sorry to hear of the devastation you must have experienced with the Queensland floods, but are pleased that when it w... Read more
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CherieSouth East Queensland, QLD
Wasted money
Sofa & chair leather colour doesn't match. Tables are crooked. Rep came out but we never heard from them again. Thought we were buying quality but wasted our money. Never again.
1 comment
Elizabeth R.King Living
Hi Cherie, we are sorry to hear about your disappointment and dissatisfaction with your furniture. We would like the opportunity to to look into this further, could you please email your contact deta... Read more
ils to [email protected] or in a private message and we will be in touch ASAP.Similar opinion? Write a review on ieatwords.com.au!
Tanya S.South East Queensland, QLD
- 2 reviews
Fantastic customer service!
Second time purchasing at King Living and we have dealt with Deb Hopley at the Bundall store both times. Deb is a fantastic salesperson, who has all the answers to all our questions, then is quite happy to wander away to let us chat, no pushy sales techniques at all. Deb remembers us by name and is more than happy to let us rearrange all the cushions and furniture so we can explore our options! Our King Cloud III is beautiful, absolutely amazing quality, and the after sales service is outstanding. A few glitches with the delivery side of th...Read more
ings, but Deb came to the rescue with that as well. The arms had a fault in the foam, and within a day of contacting Deb, we had a call from Customer Service who organised a service call, and now, only a couple of weeks later, both arms are being replaced tomorrow. When we decided to buy an outdoor setting, Deb was our first and only call! Very happy!1 comment
Elizabeth R.King Living
Hi Tanya,
Thank you so much for sharing the exceptional service you have received from Deb in our Gold Coast showroom during your multiple interactions with King Living!
We really love hearing about ... Read more
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DesiluBrisbane
- 2 reviews
Wonderful sales consultant - Deborah Hopley
If you need a high quality sofa, then see Deb Hopley, King Living Gold Coast. She is fabulous - knowledgeable, incredibly helpful, patient, not pushy. I felt lucky to have Deb help us choose our Nimbus. She is a rare diamond.
1 comment
Elizabeth R.King Living
Hi Desilu, thank you for sharing your excellent five star review for Deb at our Gold Coast Showroom. We are delighted to hear that Deb was very knowledgeable, incredibly helpful, patient and genuinel... Read more
y attentive without pressure, ensuring you had all the information you needed to make the best choice. It is great to hear that you appreciate the high quality of our sofas and that you have chosen the luxurious reclining Nimbus sofa. We look forward to passing on your lovely comments to Deb, she will be so glad to hear that you are very pleased with her service.Similar opinion? Write a review on ieatwords.com.au!
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SarahSouth East Queensland, QLD
Great After Sales Service
Have a King Cloud Recliner aged about 5 years. Recently one recliner button stopped working while the chair was reclined. King arranged a service call but as my partner was in hospital it was difficult for me to be there in working hours. Also I needed it fixed before my partner returned so that there were no trip hazards in the unit. Their serviceman, Brett, went above and beyond by coming at 6 pm and fixed the issue in no time and within 2 days of my call to King.
1 comment
Elizabeth R.King Living
Hi Sarah, thank you for sharing your great after sales service experience. We are sorry to hear about the issue with your recliner that needed to be rectified, but we are very pleased to hear that Br... Read more
ett went above and beyond to ensure your King Cloud was back in excellent working order promptly. We wish your partner a speedy recovery and we really appreciate you writing this review at a difficult time, Brett will be very pleased to hear that you are very happy with his service.Similar opinion? Write a review on ieatwords.com.au!
great work team
Excellent service by Pete who went well beyond expectations to provide is with the service to satisfying a fuss customer. Highly recommended for anyone who fits this category. Well done
1 comment
Elizabeth R.King Living
Hi, thanks for sharing the great service you received from Pete in our Gold Coast showroom. We're so pleased to hear that Pete went above and beyond to ensure you had a fantastic experience in our sho... Read more
wroom and that all your needs and expectations were met during the consultation process. We know Pete will be delighted to hear of your satisfaction with his service and we look forward to sharing with him and our showroom manager.Similar opinion? Write a review on ieatwords.com.au!
DogloverSydney, NSW
- 2 reviews
Great experience with the delivery guys Sam and Antonio
This has been our first experience with King Living with the start of a list of items delivered today. Despite me being on an international conference call and only being able to have fractured and quick conversations, Sam and Antonio made this whole delivery process seamless. They were competent and cheerful and so very much looking forward to the couch being delivered by them soon. Thanks guys. Hope King Living gives you a bonus for your hard work and poistive attitude.
2 comments
Elizabeth R.King Living
Hi, thank you so much for sharing the exceptional delivery service you received from our team Sam and Antonio. It's fantastic to hear that Sam and Antonio were understanding of your situation, providi... Read more
ng efficient and professional service as they expertly delivered and assembled your new furniture while you were focussed on taking an important business call. We're so pleased that they made the process smooth and stress free for you and are sure you will receive the same level of service on your up-coming deliveries also. We look forward to sharing your feedback with our Head of Despatch and thank you for choosing King Living.pleasure Elizabeth
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Geoff G.South East Queensland, QLD
Great service and products
Deborah Hopley has assisted us for.well over a year.
Her product knowledge and pleasant assistance made our furniture selection so much easier.
The store in the Gold Coast was well laid out and clean & fresh.
I have yet to assemble the furniture but am optimistic of a successful outcome.
1 comment
Elizabeth R.King Living
Hi Geoff, thank you for sharing the fantastic service you have received from our team member Deb throughout the past year. It's great to hear that you appreciate the layout of our Gold Coast showroom,... Read more
and that Deb's expert knowledge and guidance has been so helpful in assisting you to select the perfect furniture for your home. We are sure you will find your new furniture simple to assemble, and if you need some additional assistance there are helpful assembly guides available on our website here: https://www.kingliving.com.au/assembly-instructions We are sure you will love your King Living furniture well into the future and we look forward to sharing your great review with Deb.Similar opinion? Write a review on ieatwords.com.au!
Fantastic experience
From initial contact with Helen Brandii and the team, we felt instantly comfortable.
Great product knowledge but more importantly she provided exceptional customer care/ service.
She understood our needs and went above and beyond to assist us with our big decision.
We thank you again!
1 comment
Elizabeth R.King Living
Hi Drew, thanks so much for sharing the fantastic customer service you received from Helen in our Gold Coast showroom. It's wonderful to hear that Helen shared her expert knowledge of the King Living ... Read more
range, considering your needs and assisting you in selecting furniture that would be the perfect choice for your home and family. We appreciate what a significant decision the purchase of a new sofa is, and we're so pleased that Helen was able to set your mind at ease and make you feel confident that you'd made a great decision! We're sure your new furniture will be absolutely perfect for your home and we look forward to sharing your review with Helen, she will be thrilled to hear your comments.Similar opinion? Write a review on ieatwords.com.au!
J and PSouth East Queensland, QLD
Excellent Service from Deborah, Gold Coast store.
We have previously ordered products from Deborah who goes out of her way to really help.
We have just ordered a large rug from her and it was a pleasure to deal with someone who has great product knowledge and a an obvious flair to assist us in making the right decision. We would not hesitate in recommending this lady to anyone who requires help and advice.
Jan and Peter C.
1 comment
Elizabeth R.King Living
Hi Jan and Peter,
Thank you so much for sharing your review and the wonderful customer service you have received from Deborah during your multiple visits to our Gold Coast showroom. We're delighted to... Read more
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First Class Customer Service and Product
We purchased the king cloud 111 from Deborah in the Gold Coast store. She was absolutely amazing and made our experience easy and seamless. Nothing was too hard for her and she even transposed the lounges in our new house so they would fit perfectly. First class experience that I would not hesitate in recommending.
1 comment
Elizabeth R.King Living
Hi Debbie,
Thanks so much for sharing the exceptional service provided by Deborah in our Gold Coast showroom. It's fantastic that Deb ensured she had provided you with all of the information you need... Read more
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gillian dickinsonSouth East Queensland, QLD
Great Service
Beautiful store amazing furniture and Peter was very knowledgeable and answered all questions can't wait for my new lounge to arrive knowing the service includes setting up and removal of packaging !
1 comment
Elizabeth R.King Living
Hi Gillian, thanks so much for sharing the wonderful experience you had in our Gold Coast showroom and the excellent service you received from our team member Peter. It's fantastic to hear that Peter ... Read more
was able to assist you in selecting a perfect sofa for you're home, and we're sure you will be thrilled with your choice once it arrives! We agree that our Deluxe Delivery service is a great addition, and a hassle-free way to have your furniture expertly set up in your home with no mess left behind! We look forward to sharing your great comments with Peter and we thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
Melissa S.South East Queensland, QLD
The amazing Zaza and Felix
This was our first time purchasing from King Living so we were 100% new to the process. But we knew the quality from the minute we walked into the Gold Coast store. Firstly the staff were amazing. They were so accommodating of us shopping with our three young children and helped to make the process so much easier, entertaining them while we took a good look around the store.
We had been to countless stores before King and had a fairly good idea of what we were looking for, unfortunately we were yet to find it. Shopping with children for furni...Read more
ture is never easy, but we didn't want to waste our money on a cheap, poorly made product. This would be our third lounge suite and we were buying to last. It was a big step for us, we have a pet cat and three boys, so buying furniture in this price bracket did make us nervous. It had to be built to last and stand the test of a large family. After much consideration we decided on the Zaza 2.5 with the flexible arms (my husband loved this feature) and to match it a felix studio bed. With a large family you can never have too many places to sleep. We selected the Manhattan Navy fabric from the king living range. Desiree was so helpful with exploring all our fabric options and keeping within our budget. They have such a fantastic range it was wonderful to have her professional guidance to ensure we would be happy with the end result. Next came the wait for our furniture and the day it arrived we were all so excited. The delivery was like clockwork. Everything was booked in and they arrived right on time, they were extremely kind and thoughtful when assembling the furniture and ensured they were working properly, showing me the controls for the Felix. They positioned them exactly where I wanted and cleaned up after themselves. They worked in a timely manner. It was the easiest delivery I think we have had to our house (which is saying something considering our steep drive and two story home). We've had our lounges for a number of months now and we couldn't be more satisfied with our purchase. The quality is amazing with a solid frame and beautiful plush fabric, they are so easy to maintain and keep looking as good as new. Extremely comfortable and have come in very handy when we've needed an extra place for children to rest while sick, keeping them close at hand. We will not look elsewhere in future. You can not argue with the quality of products on offer at King Living.1 comment
Elizabeth R.King Living
Hi Melissa,
Thank you so much for sharing such an incredible review of your experience with King Living and your beautiful new furniture!
It's fantastic that your search for new sofas brought you to o... Read more
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The reviewer stated that an incentive was offered for this review
Peter ZSouth East Queensland, QLD
High quality products at reasonable price
Great display suite and friendly staff. Lots of styles and options. Professional and helpful with color advice and styling. High tech furniture which is timeless. Very happy with our final choice. Will certainly be back.
1 comment
Elizabeth R.King Living
Hi Peter, thank you for sharing the terrific experience you had during your time in our Gold Coast showroom. It's fantastic to hear that you appreciated the wide range of furniture available to view &... Read more
consider, and that the showroom team offered a wealth of knowledge and advice which helped you pick an option which would be a great addition to your home. We will be sure to pass on your comments to our Gold Coast team and look forward to welcoming you back in the future.Similar opinion? Write a review on ieatwords.com.au!
Excellent Customer Service
We always had King Furniture in mind for furnishing our beach side unit. We love the understated elegance, yet casual appeal which comes with the design. We visited the Southport store and found the help of Deborah . She helped us select the perfect solution to fit our newly renovated unit. She was a great listener & facilitated an outcome that we are thrilled about. What we were most impressed with was the amount of time she spent, making sure we were happy about our choices . We are very excited to see how it all comes together once it is d...Read more
elivered & installed in November in 2022. In essence, we really enjoyed our shopping experience with Deborah, who is a delightfully genuine person & as a result we will definitely return to King Furniture for future purchases.1 comment
Elizabeth R.King Living
Hi Conrad & Gaye,
Thank you for sharing the exceptional service you've received from our Gold Coast team member Deb over the duration of your consultation. We're delighted to hear that Deb has provide... Read more
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Elizabeth R.King Living
Hi Mazza,
ut team member Deb provided you with such attentive and helpful assistance; utilising our Space Planner program to allow you to feel confident that she was suggesting furniture perfectly suited to the size and layout of your room. It's great to hear that she considered the aesthetics of your existing furniture to suggest fabrics and colours which would best complement these.Thanks so much for sharing your experience with King Living during your most recent visit to our Gold Coast showroom and also with your previous purchase and delivery!
We're delighted that o... Read more