Reviewer Photos & Videos
MazzaSouth East Queensland, QLD
Personal and professional customer service
A lovely store to visit, spacious and product presentation is excellent. The team there are all always friendly, welcoming, helpful and knowledgeable.
Deb was exceptionally helpful with her advice in helping me to make my choice of a sofa setting, copying my floor plan into her computer and positioning my furniture, leaving me in no doubt that it would fit the space available perfectly. Her professional eye sourced lovely fabrics for cushions to complement my floor rug tones. I can't wait to see the sofa installed.
My previous experience ...Read more
with King Living delivery people was wonderful - they suggested the best way to position my Delta III in my media room, fitted it all together in a flash, then cleaned up and removed all the packaging. A breeze. Thank you Deb, and thank you King Living. Top class products and exceptional customer service.
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Jeremy H.South East Queensland, QLD
Excellent customer experience!
I had a great experience in store, and the sales consultant Chanelle Rose could not have been more knowledgeable and helpful. I probably spent 30-45 mins being directly assisted, and shown the products with all features fully explained. I have had fantastic customer assistance ever since through to the finalisation of my order, which included multiple phone calls and email exchanges. I am now looking forward to delivery.
1 comment
Elizabeth R.King Living
Hi Jeremy,
Thanks for sharing the excellent sales assistance provided by Chanelle in our Gold Coast showroom! Chanelle is a very valued and experienced member of our team and we're delighted to hear s... Read more
he provided such attentive, informative service as you considered the products within our range; helping you pick those which would be perfect for your home. We're sure you've made a fantastic choice and look forward to sharing your review with Chanelle and our Gold Coast manager!
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Monique Hislop-ReynoldsSydney, NSW
There called "KING" for a reason...........
This is our second lounge purchase with King Living and you pay for what you get. First class service from sale right through to delivery. Their lounges are high quality and i'll never buy anything other than a King moving forward.
Miranda Trost at Fortitude Valley goes well and truly above and beyond the call of duty. Her customer service is amazing. Nothing is ever an issue and her follow up is amazing. She went out of her way to in put our lounges on our building plans so i could get a visual for how it would look in the space. We purchase...Read more
d the lounge for our Sydney home while we were on a holiday in QLD and Miranda was so amazing i emailed her to place an order for another lounge rather than going to my local store. I didn't want to deal with anyone else. Sam and Karl delivered and installed our lounge and they were so polite and professional. They took plenty of time to show me how to take it apart if i needed to. The legs on the lounge and coffee table are faulty and Sam went out of his way to take photos and email the service team for me, saving me the hassle. Can't recommend King highly enough.1 comment
Elizabeth R.King Living
Hi Monique,
Thank you so much for sharing your experience with King Living and the exceptional service you received from both Miranda and our delivery team!
We can't tell you how thrilled we are to he... Read more
ar that the service you received from Miranda while on holidays in Brisbane has lead you to purchase not one but two King sofas. Miranda is an extremely valued and experienced member of our team and we're delighted that she was friendly, informative and efficient; providing you with all of the information you needed while in the showroom and prompt follow up once you'd left, to allow you to confidently select the perfect furniture for your home.
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Josh RSouth East Queensland, QLD
- 2 reviews
Best Service on the Best Products
I can not thank your Brisbane sales team enough for their amazing customer service from entering the store to placing the order the service was personalised and superb. Megan was exceptional and I can’t wait for next buying a larger place just so I can buy more King Furniture. You’ve got me for life.
1 comment
Elizabeth R.King Living
Hi Josh,
Thanks for sharing the exceptional assistance you received from our Brisbane showroom team during your recent purchase! We're delighted to hear that Megan and the team provided considerate, a... Read more
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Claudia BivianoSouth East Queensland, QLD
Deborah Hopley
Just literally purchased our second King Living lounge in 2.5 years today. Deborah Hopley was the sales consultant the first time around and I could not fault her back then. She has a lovely energy and disposition about her. She's calm, positive, very welcoming and could not do enough to ensure that I was buying the best product for my needs at that time. I purchased a beautiful 3 seater Plaza chaise lounge (fabric) and from the point of order to delivery and install the entire process was easy, effortless and faultless. It arrived on the...Read more
day it was promised and the delivery guys installed it after carrying it upstairs with no complaints and took all the packaging away with them. I love my Plaza lounge but our needs have since changed so today we walked back into the Southport store to find Deborah only too willing to help us again in selecting the best lounge for our current lifestyle. Not expecting to we walked out having ordered a 3 seater Cloud III Smart lounge in leather. The store is just beautiful, very spacious and welcoming, everyone is friendly and lots of different lounges on the floor to view and experience. Not pretentious at all!! The quality of their lounges is second to none in my opinion. My fiance initially had trouble getting his head around the price of a King lounge but after we researched other popular furniture stores for similar items it was a no brainer. He walked straight in today and without hesitation bought our new lounge! Both times we took advantage of the summer sales and saved significant amounts of money. I'm only sorry that I don't have the space to keep the Plaza so hopefully it will go to a lovely family who will enjoy it as much as we have.1 comment
Elizabeth R.King Living
Hi Claudia,
Thank you so much for sharing your experience with King Living and the exceptional sales assistance you’ve received from Deb in our Gold Coast showroom during both of your sofa purchases! ... Read more
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Jocelyn TonySouth East Queensland, QLD
Excellent customer service by all the team every time we went in!
We spent over 12 months trying to make the right decision and we feel super excited about our decision on a King Cloud III. Can't speak highly enough on the service from both initially Miranda Trost who helped with colour selections and was fantastic at listening to our needs and then Richard Wyles who helped us with some final questions and our final quote and closing the sale. He really listened to find the perfect package for us.. thank you King Furniture, Fortitude Valley. Jocelyn & Tony
1 comment
Elizabeth R.King Living
Hi Jocelyn and Tony,
Thank you for sharing your experience with King Living! We're delighted to hear that after twelve months of research and considering the perfect sofa for your home, you visited ou... Read more
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Excellent service.
We had the most wonderful lady (Deb Hopley) help us buy our cloud sofa. We were very indecisive and went to the store at least three times not to mention the countless phone calls. She was epic
1 comment
Elizabeth R.King Living
Hi Georges,
Thanks for sharing the excellent assistance you received from our Gold Coast team member, Deb! It's great to hear that Deb was considerate and patient as you worked through the options ava... Read more
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Good service
We fell in love with the Jasper 11 as soon as we turned the corner of the store and laid eyes on it! We had been looking in other furniture stores but were disappointed with the displays and service, then happened upon the well displayed King Living store. We found Deb Hopley very helpful and knowledgeable, she was professional and not at all pushy..
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Elizabeth R.King Living
Hi Diana,
Thanks for sharing your experience whilst visiting our Gold Coast showroom including the five star service you received from Deb! The Jasper II is such an iconic design and we're so pleased ... Read more
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Fantastic service
We were replacing a previous King Living lounge damaged by flood :( The quality of King furniture is so superior & we loved the previous sofa (Concerto) so much we wanted to replace it with exactly the same one! The Southport Gold Coast store was helpful and attentive each time I visited to view fabrics etc. Special mention to Chanelle who kept me informed by way of email on quotes and upcoming sales. She is very knowledgeable on the King products, has such a lovely personality & nothing was too much trouble.
1 comment
Elizabeth R.King Living
Hi Carol,
Thank you so much for sharing your experience with King Living. We're so sorry to hear of the devastation you must have experienced with the Queensland floods, but are pleased that when it w... Read more
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CherieSouth East Queensland, QLD
Wasted money
Sofa & chair leather colour doesn't match. Tables are crooked. Rep came out but we never heard from them again. Thought we were buying quality but wasted our money. Never again.
1 comment
Elizabeth R.King Living
Hi Cherie, we are sorry to hear about your disappointment and dissatisfaction with your furniture. We would like the opportunity to to look into this further, could you please email your contact deta... Read more
ils to [email protected] or in a private message and we will be in touch ASAP.Similar opinion? Write a review on ieatwords.com.au!
NeatsSouth East Queensland, QLD
Lounge modular
Lounge is amazing, love the quality material selection, use at home and comfort. So happy with the service from Miranda Trost the sales person, very helpful from start to finish.
1 comment
Elizabeth R.King Living
Hi, thank you for sharing the wonderful assistance you received from our Brisbane team member, Miranda. We're so pleased that with her expert guidance you found a sofa and chose a covering option whic... Read more
h will be perfect fo your your family. We look forward to sharing your great comments with Miranda and thank you for choosing King Living!Similar opinion? Write a review on ieatwords.com.au!
Tanya S.South East Queensland, QLD
- 2 reviews
Fantastic customer service!
Second time purchasing at King Living and we have dealt with Deb Hopley at the Bundall store both times. Deb is a fantastic salesperson, who has all the answers to all our questions, then is quite happy to wander away to let us chat, no pushy sales techniques at all. Deb remembers us by name and is more than happy to let us rearrange all the cushions and furniture so we can explore our options! Our King Cloud III is beautiful, absolutely amazing quality, and the after sales service is outstanding. A few glitches with the delivery side of th...Read more
ings, but Deb came to the rescue with that as well. The arms had a fault in the foam, and within a day of contacting Deb, we had a call from Customer Service who organised a service call, and now, only a couple of weeks later, both arms are being replaced tomorrow. When we decided to buy an outdoor setting, Deb was our first and only call! Very happy!1 comment
Elizabeth R.King Living
Hi Tanya,
Thank you so much for sharing the exceptional service you have received from Deb in our Gold Coast showroom during your multiple interactions with King Living!
We really love hearing about ... Read more
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JohnSouth East Queensland, QLD
- 3 reviews
- QLD, Fortitude Valley
- Verified customer
Wonderful furniture, great experience
We purchased a Former glass dining table, 4 Quay dining chairs and a Felix Studio sofa bed. We're really happy with all items and Miranda at the store was a great help sorting out the correct size of the table and the upholstery for the dining chairs. The delivery guys were professional and polite and finished off the whole King Living experience with a smile.
1 comment
Elizabeth R.King Living
Hi John, thank you so much for sharing your wonderful photos and an excellent five star review. It is fantastic to hear that Miranda was very helpful as she assisted you in selecting your new beautif... Read more
ul Felix and Dining setting. We are also very pleased to hear that the delivery team were also professional and polite as they delivered and installed your new furniture. We look forward to sharing such lovely feedback with the Teams, and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
PJRSouth East Queensland, QLD
- QLD, Fortitude Valley
- Verified customer
Excellent Customer Service
Excellent customer service was provided by Miranda Trost (Showroom Consultant).
Miranda went above and beyond in sorting out our particular requirements without any fuss and then followed up to ensure everything was delivered on time
1 comment
Elizabeth R.King Living
Thank you for sharing your excellent customer service experience at our Brisbane Showroom. It is wonderful to hear that Miranda went above and beyond to ensure your particular requirements were facil... Read more
itated. We look forward to passing on your lovely five star review, Miranda will certainly appreciate you taking the time to write such kind words.Similar opinion? Write a review on ieatwords.com.au!
AndreSouth East Queensland, QLD
Fantastic service
Miranda in the Fortitude Valley store has helped us twice now with the purchase of a Delta III sofa and our wonderful Sleep+9008 bed. My husband and I were both impressed with her great customer service. She was so friendly to deal with as well as having great product knowledge. We will be back!
1 comment
Elizabeth R.King Living
Hi Andre, thank you for sharing your fantastic service experience at our Brisbane Showroom. We are so thrilled to hear that you are return customers, and that Miranda has been friendly and knowledgea... Read more
ble in assisting you on both occasions. We look forward to passing on your lovely review to Miranda, she will be delighted to hear that you are very impressed with her great customer service.Similar opinion? Write a review on ieatwords.com.au!
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Buderim CustomerSouth East Queensland, QLD
Everything we had hoped it would be, comfort, style and practicality
We are so happy with our Delta lll sofa package from the Fortitude Valley Store. Miranda looked after us with such friendly professional service, helping us understand the big range of products and helping us choose which would suit our quite specific requirements which included the sofa bed option to fit a restricted space. Most sofa beds just don't look good as lounge furniture. Our King Living sofas, however are so classy and are the perfect product for us. Quality was a big factor for us, and King Living was the only furniture which we were satisfied with on all levels.
1 comment
Elizabeth R.King Living
Thank you for sharing your excellent five star review for our Brisbane Showroom. It is wonderful to hear how Miranda was friendly and professional as she took care to assist you in navigating the wid... Read more
e range of options available, ensuring the best solution and choice for you and your space. We are also very glad to hear that you appreciate the classy and stylish quality our designs offer. We look forward to sharing your kind words of thanks, Miranda will be so happy that you have taken the time to write this lovely review.Similar opinion? Write a review on ieatwords.com.au!
Thank you for your expertise
We would like thank Richard for his exceptional customer service.
His help with selections was greatly appreciated.
We are very happy with our sofa it looks fabulous and is extremely comfortable.
1 comment
Elizabeth R.King Living
Hi Bianca, thank you for sharing your exceptional customer service experience at our Brisbane Showroom. It is wonderful to hear that Richard was very helpful as he assisted with the selection process... Read more
. We are very glad to also hear that you are happy with your new sofa and how it looks fabulous and is comfortable to relax on. We look forward to passing on your kind words, Richard will be very pleased to hear that you appreciate his service and help.Similar opinion? Write a review on ieatwords.com.au!
DesiluBrisbane
- 2 reviews
Wonderful sales consultant - Deborah Hopley
If you need a high quality sofa, then see Deb Hopley, King Living Gold Coast. She is fabulous - knowledgeable, incredibly helpful, patient, not pushy. I felt lucky to have Deb help us choose our Nimbus. She is a rare diamond.
1 comment
Elizabeth R.King Living
Hi Desilu, thank you for sharing your excellent five star review for Deb at our Gold Coast Showroom. We are delighted to hear that Deb was very knowledgeable, incredibly helpful, patient and genuinel... Read more
y attentive without pressure, ensuring you had all the information you needed to make the best choice. It is great to hear that you appreciate the high quality of our sofas and that you have chosen the luxurious reclining Nimbus sofa. We look forward to passing on your lovely comments to Deb, she will be so glad to hear that you are very pleased with her service.Similar opinion? Write a review on ieatwords.com.au!
SarahSouth East Queensland, QLD
Great After Sales Service
Have a King Cloud Recliner aged about 5 years. Recently one recliner button stopped working while the chair was reclined. King arranged a service call but as my partner was in hospital it was difficult for me to be there in working hours. Also I needed it fixed before my partner returned so that there were no trip hazards in the unit. Their serviceman, Brett, went above and beyond by coming at 6 pm and fixed the issue in no time and within 2 days of my call to King.
1 comment
Elizabeth R.King Living
Hi Sarah, thank you for sharing your great after sales service experience. We are sorry to hear about the issue with your recliner that needed to be rectified, but we are very pleased to hear that Br... Read more
ett went above and beyond to ensure your King Cloud was back in excellent working order promptly. We wish your partner a speedy recovery and we really appreciate you writing this review at a difficult time, Brett will be very pleased to hear that you are very happy with his service.Similar opinion? Write a review on ieatwords.com.au!
great work team
Excellent service by Pete who went well beyond expectations to provide is with the service to satisfying a fuss customer. Highly recommended for anyone who fits this category. Well done
1 comment
Elizabeth R.King Living
Hi, thanks for sharing the great service you received from Pete in our Gold Coast showroom. We're so pleased to hear that Pete went above and beyond to ensure you had a fantastic experience in our sho... Read more
wroom and that all your needs and expectations were met during the consultation process. We know Pete will be delighted to hear of your satisfaction with his service and we look forward to sharing with him and our showroom manager.Similar opinion? Write a review on ieatwords.com.au!
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Elizabeth R.King Living
Hi Mazza,
ut team member Deb provided you with such attentive and helpful assistance; utilising our Space Planner program to allow you to feel confident that she was suggesting furniture perfectly suited to the size and layout of your room. It's great to hear that she considered the aesthetics of your existing furniture to suggest fabrics and colours which would best complement these.Thanks so much for sharing your experience with King Living during your most recent visit to our Gold Coast showroom and also with your previous purchase and delivery!
We're delighted that o... Read more