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Reviews

(137)
(8)
(0)
(4)
(17)
  • Product Quality
    4.5 (63)
  • Return Claim MadeYes (2) · No (69)
  • Warranty Claim MadeYes (12) · No (57)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.7 (67)

Reviewer Photos & Videos

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Mazza

MazzaSouth East Queensland, QLD

Personal and professional customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGold Coast at Southport.
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1 comment
King Living
Elizabeth R.King Living
Jeremy H.

Jeremy H.South East Queensland, QLD

Excellent customer experience!

published

I had a great experience in store, and the sales consultant Chanelle Rose could not have been more knowledgeable and helpful. I probably spent 30-45 mins being directly assisted, and shown the products with all features fully explained. I have had fantastic customer assistance ever since through to the finalisation of my order, which included multiple phone calls and email exchanges. I am now looking forward to delivery.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living

There called "KING" for a reason...........

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationFortitude Valley
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1 comment
King Living
Elizabeth R.King Living
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Josh R

Josh RSouth East Queensland, QLD

  • 2 reviews

Best Service on the Best Products

published

I can not thank your Brisbane sales team enough for their amazing customer service from entering the store to placing the order the service was personalised and superb. Megan was exceptional and I can’t wait for next buying a larger place just so I can buy more King Furniture. You’ve got me for life.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane (Fortitude Valley)
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1 comment
King Living
Elizabeth R.King Living
Claudia Biviano

Claudia BivianoSouth East Queensland, QLD

Deborah Hopley

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthport Gold Coast
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1 comment
King Living
Elizabeth R.King Living
Jocelyn Tony

Jocelyn TonySouth East Queensland, QLD

Excellent customer service by all the team every time we went in!

published

We spent over 12 months trying to make the right decision and we feel super excited about our decision on a King Cloud III. Can't speak highly enough on the service from both initially Miranda Trost who helped with colour selections and was fantastic at listening to our needs and then Richard Wyles who helped us with some final questions and our final quote and closing the sale. He really listened to find the perfect package for us.. thank you King Furniture, Fortitude Valley. Jocelyn & Tony

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley Brisbane
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1 comment
King Living
Elizabeth R.King Living

Excellent service.

published

We had the most wonderful lady (Deb Hopley) help us buy our cloud sofa. We were very indecisive and went to the store at least three times not to mention the countless phone calls. She was epic

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGold Coast.
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1 comment
King Living
Elizabeth R.King Living

Good service

published

We fell in love with the Jasper 11 as soon as we turned the corner of the store and laid eyes on it! We had been looking in other furniture stores but were disappointed with the displays and service, then happened upon the well displayed King Living store. We found Deb Hopley very helpful and knowledgeable, she was professional and not at all pushy..

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living

Fantastic service

published

We were replacing a previous King Living lounge damaged by flood :( The quality of King furniture is so superior & we loved the previous sofa (Concerto) so much we wanted to replace it with exactly the same one! The Southport Gold Coast store was helpful and attentive each time I visited to view fabrics etc. Special mention to Chanelle who kept me informed by way of email on quotes and upcoming sales. She is very knowledgeable on the King products, has such a lovely personality & nothing was too much trouble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouthport
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1 comment
King Living
Elizabeth R.King Living
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Cherie

CherieSouth East Queensland, QLD

Wasted money

published

Sofa & chair leather colour doesn't match. Tables are crooked. Rep came out but we never heard from them again. Thought we were buying quality but wasted our money. Never again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGold Coast
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1 comment
King Living
Elizabeth R.King Living
Neats

NeatsSouth East Queensland, QLD

Lounge modular

published

Lounge is amazing, love the quality material selection, use at home and comfort. So happy with the service from Miranda Trost the sales person, very helpful from start to finish.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley
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1 comment
King Living
Elizabeth R.King Living
Tanya S.

Tanya S.South East Queensland, QLD

  • 2 reviews

Fantastic customer service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBundall Gold Coast
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1 comment
King Living
Elizabeth R.King Living
John

JohnSouth East Queensland, QLD

  • 3 reviews

Wonderful furniture, great experience

published

We purchased a Former glass dining table, 4 Quay dining chairs and a Felix Studio sofa bed. We're really happy with all items and Miranda at the store was a great help sorting out the correct size of the table and the upholstery for the dining chairs. The delivery guys were professional and polite and finished off the whole King Living experience with a smile.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
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1 comment
King Living
Elizabeth R.King Living
PJR

PJRSouth East Queensland, QLD

Excellent Customer Service

published

Excellent customer service was provided by Miranda Trost (Showroom Consultant).
Miranda went above and beyond in sorting out our particular requirements without any fuss and then followed up to ensure everything was delivered on time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley, Queensland
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1 comment
King Living
Elizabeth R.King Living
Andre

AndreSouth East Queensland, QLD

Fantastic service

published

Miranda in the Fortitude Valley store has helped us twice now with the purchase of a Delta III sofa and our wonderful Sleep+9008 bed. My husband and I were both impressed with her great customer service. She was so friendly to deal with as well as having great product knowledge. We will be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
King Living
Elizabeth R.King Living
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Buderim Customer

Buderim CustomerSouth East Queensland, QLD

Everything we had hoped it would be, comfort, style and practicality

published

We are so happy with our Delta lll sofa package from the Fortitude Valley Store. Miranda looked after us with such friendly professional service, helping us understand the big range of products and helping us choose which would suit our quite specific requirements which included the sofa bed option to fit a restricted space. Most sofa beds just don't look good as lounge furniture. Our King Living sofas, however are so classy and are the perfect product for us. Quality was a big factor for us, and King Living was the only furniture which we were satisfied with on all levels.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
King Living
Elizabeth R.King Living

Thank you for your expertise

published

We would like thank Richard for his exceptional customer service.
His help with selections was greatly appreciated.
We are very happy with our sofa it looks fabulous and is extremely comfortable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
Desilu

DesiluBrisbane

  • 2 reviews

Wonderful sales consultant - Deborah Hopley

published

If you need a high quality sofa, then see Deb Hopley, King Living Gold Coast. She is fabulous - knowledgeable, incredibly helpful, patient, not pushy. I felt lucky to have Deb help us choose our Nimbus. She is a rare diamond.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
Sarah

SarahSouth East Queensland, QLD

Great After Sales Service

published

Have a King Cloud Recliner aged about 5 years. Recently one recliner button stopped working while the chair was reclined. King arranged a service call but as my partner was in hospital it was difficult for me to be there in working hours. Also I needed it fixed before my partner returned so that there were no trip hazards in the unit. Their serviceman, Brett, went above and beyond by coming at 6 pm and fixed the issue in no time and within 2 days of my call to King.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKing Living Gold Coast
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1 comment
King Living
Elizabeth R.King Living

great work team

published

Excellent service by Pete who went well beyond expectations to provide is with the service to satisfying a fuss customer. Highly recommended for anyone who fits this category. Well done

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers
1 comment
King Living
Elizabeth R.King Living
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