We purchased a lounge suite and bed at King Living in Richmond but couldn't have done it so seamlessly without Connie's excellent customer service and prompt communication. Connie was able to provide us with so much information about the products and listened to us to ensure the selected product accurately matched our needs. Building a house is stressful enough and we weren't really looking forward to organising furniture but our experience with Connie was actually enjoyable, speedy and very professional.

I was met and greeted immediately upon arrival by Craig Sinclair.
Craig gave knowledgable advice and looked to others appropriately when needed.
He forwarded me a quote which we acted immediately.
Very efficient from Craig, well done.

We've bought with Kings 4 times now. The new suite we wanted (Monti) had been moved upstairs in the Richmond store - but we found it eventually.
We bought it - with the help of Joseph (who very patiently uploaded our floor plan, moved furniture around (virtually) and assured us it was great for our - as yet un-built - space.). He was phenomenal. He even made my husband coffee (which was much needed after having to deal with a stressed-out wife).

Purchased 2 sofas at the Richmond store. We found Joseph White to be extremely knowledgeable about the products and very helpful with colours and sizing. He was able to place the sofas on the plan of the area to show how they fit into the room. Can't wait to get our sofas which are very elegant, but more importantly, very comfortable.

I was truly impressed with the great service at the Richmond shop. Thanks to Joseph White, I got the dining ensemble I wanted and he was a great help in looking into interior designing.
We will be back for more!
Catherine, Ballarat (Vic).

2 warranty claims in 4 months, each time it took over a week to get a call back and then another week to schedule a visit to undertake the repair. First claim was poor quality control with clips not locked, Second claim is poor workmanship with bolts falling out, missing lynch pins, mechanism subsequently not working. This is on a top of the range delta cloud III with entertainment piece - nothing but massive disappointment. Its one thing to be unlucky enough to get a lemon, but the after sales service is of poorer quality than the unit itself - not again.

Purchased an amazing king sofa from one of the best sales person I have met.
We were undecided about what kind of couch to buy ie shape and even the brand.
Walked in to the Richmond store and had the best customer service from Craig Sinclair.
He made us very welcome, suggested different materials and even made us a coffee.
We are tough customers ... at times hard to please but Craig was incredible.
Highly recommend King Living and Craig.

Paulette in the Richmond store provided outstanding service and helped us work through a range of options in choosing the pieces that were most comfortable for us and suited our space and aesthetic. We had great follow up with her and Alan and the whole experience left us confident and highly satisfied with the support. Looking forward to the arrival of our pieces.

Kriti assisted me with my purchase selection. She was very patient, knowledgeable and kind.
Store layout is excellent;
Comprehensive range of furniture;
First class quality; (also purchased from King Living previously);
Paid for deluxe assembly. Fully worth it. They put the furniture together and remove all packaging.

Robert Beiziters of the Richmond showroom....thank you SO much for all your patience in helping us find great furniture for a large part of our new apartment. After several visits to the showroom and many hours with you, what seemed to be an overwhelming experience turned into a fun one. With your expertise and amazing ability to put fabrics together, I have now confidently made my choices and can’t wait to see all the pieces in situ. Robert, any customer who sees you is very lucky. Thanks again.

Anne was brilliant and very helpful. Customer experience is an A+, but waiting until the product arrives, hopefully all will be in order.

The product is great but for a non furniture type of guy, it is difficult to narrow things down. Fortunately, Anne O'Brien, a lovely Irish sales person, helped me and we chose the right furniture in a well structured colour. I think Anne works out the customer quickly and pitches the right way. Very happy. Would happily buy more items at Richmond when the circumstance demands.

Dealing with our consultant Robert Beiziters, was a pleasure, even though there were a few hiccups with our order due to Sydney warehouse issues, which were corrected to our satisfaction . We are very pleased with the end result, regardless & wouldn't hesitate to shop there again in future .

I was extremely happy with the customer service by Robert Beiziters. He was very considerate, down to earth and honest throughout the entire process. His easy going nature and eye to detail made everything so clear and easy also helping us with design ideas and product palates.
Thank you so very much Robert for your assistance so far and are looking forward to getting our new Sofa
Regards,
Walter (East Melbourne)

Hello
I would like to say thank you very much for Elliot Ryan (Sales Consultant ) from the Richmond store, for the excellent service that we had at King living furniture.He has excellent knowledge of sales and very nicely communicates with customers, he is attentive and patient that is very important for all customers.
Thank you so much again
Best regards
Eva and Vit

Whenever we visit the Richmond store (which we have done often while deciding what couch to buy) we always find it easy to navigate and all staff are always very helpful and friendly. Today we purchased a second King couch for our home — we currently have the Delta couch which is going three years strong and still looks/feels brand new.
Today Elliot Ryan was our sales consultant and he made the entire process enjoyable and easy. Elliot was super helpful and had great product knowledge and advice. All in all we're really happy and can't wait to receive our new couch!

My plaza sofa was recently delivered and it looks fabulous. Joseph White from the Richmond store was so helpful and courteous in assisting me. He assisted with the choice of fabric and colour and I could not be any more satisfied with the choice. I am very happy with the King Living shopping experience.