Reviewer Photos & Videos
ChrisPerth, WA
Excellent service in store
Staff was excellent, Anne from Osborne Park provided us with fantastic service. So satisfied, so happy with my King experience. Can't wait to purchase more products and experience the fabulous King Living service again.
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Outstanding Customer Service
We bought a pair of recliner chairs from Rebecca. She was extremely helpful whist we were in the store.
What was outstanding was that she followed up on the sale and service of the sale on her days off!
We got text messages from her on her day off to reassure us that she will follow up on a service call.
We were extremely impressed with the high level of service we received and would not hesitate to recommend King Living!
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JudyPerth, WA
- 4 reviews
I finally found the right lounge suite!
I finally settled on the Jasper II package as I found it was going to suit my lifestyle. I paid extra to have two cushions with the feather topping instead of the bench seating as this did not appeal to me. The cushions have that nice cosy comfortable feeling yet still firm enough for my needs. I love the chaise lounge as this gives you the option to be horizontal rather than vertical! Kendall from the Nedlands store was so tolerant and patient as I kept changing my mind as I was so overwhelmed by the choices. She was only too happy to give me ...Read more
all the options I requested plus alternatives. I had to wait 4 months but I was in no rush and it arrived in the the time frame they gave me. To say I am thrilled to pieces is an understatement. The quality, comfort and the choice of fabric is absolutely top quality. The delivery guys were fantastic as they put it all together in no time and took all the boxes and plastic with them. I highly recommend this product and most of all a big thank you to Kendall for being so helpful and lovely. Judy from Applecross
1 comment
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Fantastic furniture and extremely helpful staff
Excellent choice of good quality furniture. We live in the UK and are furnishing a complete house in WA. We're working with Rebecca who keeps in touch regularly via emails when we're home and couldn't be more helpful when we're back in store, giving samples of upholstery, product information etc. Thank you Rebecca. We would highly recommend King Living!
1 comment
Elizabeth R.King Living
Hi Diane,
Thank you for sharing your experience with King Living and the great international assistance you received from Rebecca in our Osborne Park showroom! It's wonderful to hear that despite you ... Read more
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Jasper II ReviewPerth, WA
Exceptional service
Alicja was very helpful and very well informed. It was also good to talk to another person in the store who had interior design experience when choosing our fabric and wooden arms. She also pointed us in the direction of purchasing our couch from one which was made for Christmas which was available in Perth which was exactly what we were ordering. Lucky as there is a 14 week wait. We did order an ottoman and cushions as well - which won't come for 14 weeks. That would be my only criticism is the wait time for the furniture - but in saying that they did loan us an ottoman. Would definitely return for another sofa purchase in the future.
1 comment
Elizabeth R.King Living
Hi,
Thanks for sharing the helpful and informative service provided by Alicja and the team in our Osborne Park showroom. We're so pleased to hear that Alicja considered your needs and recommended a pr... Read more
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WilfordjonesPerth, WA
- 2 reviews
Monti Sofa - legs replaced 3 times in 6 months
Bought a Monti leather sofa from KL in Osborne Park in July 2022. It is now January and I'm on my second pair of replacement legs for this sofa... in less than 6 months???? Not what I expected from King and for a $4500 sofa. When they were replacing the legs, the contractor noticed the same issue on the replacement legs, namely that they are cracked and peeling, because the wood is LAMINATE not real wood. So he is ordering a 3rd set to replace them.
To say we are disappointed is an understatement! I've left messages for King asking them to ca...Read more
ll me, to explain this as it clearly is a design flaw. We did ask the sales person at Osborne Park, [name removed], if the legs were real, solid wood and she scoffed that we would think anything less, and assured us they were. Even the contractors replacing the legs thought they were solid wood, until I showed them the peeling of the laminate. I've always thought King were good solid products and they would have excellent customer service. My experience has been so terrible. I just want another sofa that won't break and is worth the money I've actually paid for it! A phone call and some customer service would also be welcome.3 comments
Elizabeth R.King Living
Hi Wilford,
On behalf of King Living I apologise for the experience you have had thus far.
I am following up with our Head of Customer Service and Osborne Park showroom manager as a matter of urgency,... Read more
Sent, awaiting your response
Elizabeth R.King Living
Thank you, I have forwarded on to our team and they will review as a matter of urgency.
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Bad services, horrible product
We were told it would only take three weeks to get our coffee table ready when purchasing it. More than four weeks later, we made a few calls to ask where the product was. None of the staffs could tell. When the table was finally ready for collection, all of sudden we were told at the store pick up that the legs we orders weren’t available! Need to wait for another two months if we wanted them! Why couldn’t you tell on the phone before asking us to come over?! After setting up the coffee table with different legs at home, we found a few ident a...Read more
nd a big circle of scratch on the top of the marble. Had to call the store and emailed them the pictures. Had been waiting for two hours, of course no one had replied the email. Called again to complain, then got an offer of swapping with the available stock. The second product looked good, thanks to [names removed] help. Overall we weren’t happy with the experience so I don’t recommend this store.1 comment
Elizabeth R.King Living
Hi Mia, we are sorry to hear about your disappointing experience, we do apologise, and we would like to rectify ASAP. Could you please email your contact details to [email protected] or ... Read more
leave in a private message and we will follow up directly.Similar opinion? Write a review on ieatwords.com.au!
Alicja Lewandowska
Alicja was very helpful and explained in detail all the advantages of buying a King Living sofa with a very gentle persuasion. Highly recommended and will definitely shop there again.
1 comment
Elizabeth R.King Living
Hi Lynne,
Thank you for sharing your great sales experience facilitated by our Osborne Park team member, Alicja. We're so glad that you appreciated Alicja's assistance as she provided you with all of ... Read more
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Carlos tech
Carlos rang ahead, so i could schedule around a meeting. He was very helpful and knowlegable about the the velvet fabric and showed me how to care for the fabric.
1 comment
Elizabeth R.King Living
Hi Sara,
Thanks for sharing your five star review of the after sales service provided by our technician Carlos. We're delighted to hear that Carlos was professional and informative, calling you prior ... Read more
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Rae ArnottPerth, WA
- WA, Perth
- Verified customer
Great customer service
Needed a couple of new items if furniture. Shima in Claremont, Perth Kings was helpful, gave us good advice and suggestions. Shima gave us samples, went through quote, never pressurised or rushed us. Susi, the store manager wasalso helpful when we followed up to place order.
1 comment
Elizabeth R.King Living
Hi Rae,
Thank you for sharing your experience with King Living and the fantastic service you received while visiting our Perth showroom. It's great to hear that Shima provided informative assistance, ... Read more
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LorraineWestern Australia
- 2 reviews
Fantastic customer service
Im hoping this is ok.
I received exceptional service from Rebecca M last night over the phone.
My partner is overseas atm so to liaise in purchases can be difficult with time zones.
Rebecca gave me verbal information, followed up with pricing and product codes on an electronic invoice via email and also forwarded photography of floor stock.today she followed up with a courtesy call.
I purchased several items from King today.
1 comment
Elizabeth R.King Living
Hi Lorraine, thank you for sharing your fantastic customer service experience at our Osborne Park Showroom. We are so pleased to hear that Rebecca provided exceptional service and could help facilita... Read more
te your purchase. We look forward to passing on your lovely five star review to Rebecca, she will delighted to hear that you are very happy with her service, and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
Alicja Lewandowska
Very friendly and helpful service from Alicja to help choose several items and explain all the differences and options. Will definitely shop there again soon in the future when we need more furniture
1 comment
Elizabeth R.King Living
Hi Dan, thank you for your wonderful five star review for Alicja from our Osborne Park Showroom. It is wonderful to hear that she was very friendly and helpful as she explained and guided you through... Read more
the many selection options available. We look forward to sharing your lovely comments with Alicja, and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
CarolePerth, WA
Great purchase from King Living
Our new Jasper modular sofa, rug, coffee table, and soft furnishings arrived on Friday and we are delighted with them. The quality is outstanding. The colour scheme is also fabulous and I would like to thank Jess at the Nedlands store for her patience and good guidance as she helped us make decisions. Jess provided excellent service, as did her other colleagues at Nedlands. The delivery men were very professional and very obliging in helping us move existing furniture. Overall, a great experience with King Living.
1 comment
Elizabeth R.King Living
Hi Carole, thank you so much for sharing the exceptional customer service you received from our Nedlands showroom team member Jessica and also our delivery team. It's wonderful to hear that Jess provi... Read more
ded patient and considerate service, assisting you in selecting a fabulous room setting including Jasper sofa, rug and coffee table! We're so pleased that her guidance made this an enjoyable experience as you put together a scheme that would work perfectly in your home. It's great also that our delivery team provided excellent service as they delivered and assembled your furniture, also assisting in moving your existing pieces. We're so pleased that every facet of your experience was first class and we look forward to sharing your review with our team.Similar opinion? Write a review on ieatwords.com.au!
Diane brightPerth, WA
Have been waiting to buy this lounge for a while extremely excited
We are extremely happy with out new jasper purchase, the sales assistant Lesley was very thorough in explaining the functionality of how the Lounge can be assembled and positioning, she was patient and friendly making my husband and I feel comfortable, I am very happy and excited and can't wait for it to arrive
1 comment
Elizabeth R.King Living
Hi Diane, thank you for sharing the excellent service provided by Lesley in our Osborne Park showroom during your recent visit! It's fantastic to hear that Lesley offered patient and informative assis... Read more
tance, and was warm and welcoming as she assisted you in choosing a sofa which would be perfect for your home. You've made a wonderful choice with the Jasper II and you are sure to love the functionality and flexibility it provides! We look forward to sharing your review with Lesley, we know she will be thrilled to hear how happy you are with your selection.Similar opinion? Write a review on ieatwords.com.au!
Jan WPerth, WA
Extras ordered with no fuss
Thanks to Lesley for her fabulous service ordering extra back rests for us. Impeccable service as always. Lesley knew our order verified the colour and have an approximate delivery date in a few minutes.
1 comment
Elizabeth R.King Living
Hi Jan, thank you for sharing the fantastic service you received from Lesley during your most recent purchase. We're delighted to hear that Lesley efficiently looked up your original order, confirming... Read more
which material you required and ordered the new back cushions you required. We look forward to sharing your comments with Lesley and hope you enjoy your sofa for many years.Similar opinion? Write a review on ieatwords.com.au!
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LeanneWestern Australia
Very helpful service
Received Very good advice and service from Rebecca at the store, patient and reassuring for us whilst making a large purchase . The use of the accurate planning tool and furniture positioning was very helpful .
1 comment
Elizabeth R.King Living
Hi Leanne,
Thank you for sharing your wonderful experience with King Living in our Osborne Park showroom! It's great to hear that our team member Rebecca was patient and considerate, utilising our Spa... Read more
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Furniture purchase
Great service and good price
Anne and Ewa were very patient,very helpful in choosing fabrics and style
great coffee
Highly recommend service
Looking forward to seeing our new couches arrive in November
1 comment
Elizabeth R.King Living
Hi Nathan,
Thanks for sharing the wonderful service you received from our Osborne Park team members Ewa and Anne. It's fantastic to hear that Anne & Ewa offered expert assistance (including great cof... Read more
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Dom and Mila
- 2 reviews
Fantastic advice, very friendly and highly professional service from Ewa!
Great advice and help with selecting product details. Beautiful choice with fabrics, all dimensions very carefully calculated. Very friendly communication. Everything goes very smoothly and pleasant. Very happy to come back for more products from this fantastic Showroom!
1 comment
Elizabeth R.King Living
Hi Dom & Mila,
Thank you for sharing the five star assistance you received from Ewa during your recent time in our Osborne Park showroom. We're so pleased that Ewa was friendly and accomodating while ... Read more
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Julie GPerth, WA
Furniture purchase
Ewa was extremely helpful. Not pushy at all and offered excellent style and colour suggestions. She was very patient as well, which was much appreciated. Highly recommend Ewa and King Living!
1 comment
Elizabeth R.King Living
Hi Julie, thanks for sharing the great experience you had in our Osborne Park showroom with our team member Ewa. It's wonderful to hear that Ewa offered informative and considerate service as she assi... Read more
sted you in choosing the perfect furniture for home in the best finishes. We're sure you've made an excellent choice and look forward to sharing your feedback with Ewa!Similar opinion? Write a review on ieatwords.com.au!
Lisa H.Perth, WA
Reo Grand chaise package
Rebecca was great and helpful in assisting with choices and configuration options. Thanks team!! This is the second purchase at King Living are professional and courteous beyond expectations. Thanks heaps.
August 30th 2022 Update: Nice stuff
Great service the store has a lovely layout all the staff are amazing especially Lesley and Ewa. I has a delicious coffee and am excited to revive my brand new furniture
1 comment
Elizabeth R.King Living
Hi Lisa, thank you for sharing your King Living great experience at our Osborne Park Showroom. We are delighted to hear that Rebecca and the Team were courteous and professional as they assisted you ... Read more
navigating the selection options to ensure the best choice for you and your home. We really appreciate your repeat business, and we look forward to sharing your lovely comments with Rebecca and the Team.Similar opinion? Write a review on ieatwords.com.au!
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Elizabeth R.King Living
Hi Judy,
Jasper II sofa! We're delighted to hear that after you had considered King Living's range and decided the Jasper II would be perfect for your home, Kendal was available to assist and was so patient, knowledgeable and helpful as she guided you through your purchase; taking your needs into consideration and customising your Jasper II sofa based on your desired requirements.Thank you so much for sharing your experience with King Living and the exceptional service you received from both Kendall in our Nedlands showroom and the team who recently delivered your new... Read more