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Reviews

4.5

98 reviews
5
(81)
4
(5)
3
(2)
2
(2)
1
(8)
  • Product Quality
    4.8 (45)
  • Return Claim MadeYes (1) · No (48)
  • Warranty Claim MadeYes (5) · No (43)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.8 (47)
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Chris

ChrisPerth, WA

Excellent service in store

published

Staff was excellent, Anne from Osborne Park provided us with fantastic service. So satisfied, so happy with my King experience. Can't wait to purchase more products and experience the fabulous King Living service again.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
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Outstanding Customer Service

published

We bought a pair of recliner chairs from Rebecca. She was extremely helpful whist we were in the store.
What was outstanding was that she followed up on the sale and service of the sale on her days off!
We got text messages from her on her day off to reassure us that she will follow up on a service call.
We were extremely impressed with the high level of service we received and would not hesitate to recommend King Living!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationOsborne Park, WA
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Judy

JudyPerth, WA

  • 4 reviews

I finally found the right lounge suite!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNedlands WA
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1 comment
King Living
Elizabeth R.King Living
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Fantastic furniture and extremely helpful staff

published

Excellent choice of good quality furniture. We live in the UK and are furnishing a complete house in WA. We're working with Rebecca who keeps in touch regularly via emails when we're home and couldn't be more helpful when we're back in store, giving samples of upholstery, product information etc. Thank you Rebecca. We would highly recommend King Living!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park WA
See all answers
1 comment
King Living
Elizabeth R.King Living

Exceptional service

published

Alicja was very helpful and very well informed. It was also good to talk to another person in the store who had interior design experience when choosing our fabric and wooden arms. She also pointed us in the direction of purchasing our couch from one which was made for Christmas which was available in Perth which was exactly what we were ordering. Lucky as there is a 14 week wait. We did order an ottoman and cushions as well - which won't come for 14 weeks. That would be my only criticism is the wait time for the furniture - but in saying that they did loan us an ottoman. Would definitely return for another sofa purchase in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
King Living
Elizabeth R.King Living
Wilfordjones

WilfordjonesPerth, WA

  • 2 reviews

Monti Sofa - legs replaced 3 times in 6 months

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOsborne Park
See all answers
3 comments
King Living
Elizabeth R.King Living
Wilfordjones
Wilfordjones

Sent, awaiting your response

King Living
Elizabeth R.King Living

Thank you, I have forwarded on to our team and they will review as a matter of urgency.

Bad services, horrible product

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living

Alicja Lewandowska

published

Alicja was very helpful and explained in detail all the advantages of buying a King Living sofa with a very gentle persuasion. Highly recommended and will definitely shop there again.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Carlos tech

published

Carlos rang ahead, so i could schedule around a meeting. He was very helpful and knowlegable about the the velvet fabric and showed me how to care for the fabric.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPerth
See all answers
1 comment
King Living
Elizabeth R.King Living
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Rae Arnott

Rae ArnottPerth, WA

Great customer service

published

Needed a couple of new items if furniture. Shima in Claremont, Perth Kings was helpful, gave us good advice and suggestions. Shima gave us samples, went through quote, never pressurised or rushed us. Susi, the store manager wasalso helpful when we followed up to place order.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living Claremont, Perth, West Australia
See all answers
1 comment
King Living
Elizabeth R.King Living
Lorraine

LorraineWestern Australia

  • 2 reviews

Fantastic customer service

published

Im hoping this is ok.
I received exceptional service from Rebecca M last night over the phone.
My partner is overseas atm so to liaise in purchases can be difficult with time zones.
Rebecca gave me verbal information, followed up with pricing and product codes on an electronic invoice via email and also forwarded photography of floor stock.today she followed up with a courtesy call.
I purchased several items from King today.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNedlands Western Australia
See all answers
1 comment
King Living
Elizabeth R.King Living

Alicja Lewandowska

published

Very friendly and helpful service from Alicja to help choose several items and explain all the differences and options. Will definitely shop there again soon in the future when we need more furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Carole

CarolePerth, WA

Great purchase from King Living

published

Our new Jasper modular sofa, rug, coffee table, and soft furnishings arrived on Friday and we are delighted with them. The quality is outstanding. The colour scheme is also fabulous and I would like to thank Jess at the Nedlands store for her patience and good guidance as she helped us make decisions. Jess provided excellent service, as did her other colleagues at Nedlands. The delivery men were very professional and very obliging in helping us move existing furniture. Overall, a great experience with King Living.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationClaremont
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1 comment
King Living
Elizabeth R.King Living
Diane bright

Diane brightPerth, WA

Have been waiting to buy this lounge for a while extremely excited

published

We are extremely happy with out new jasper purchase, the sales assistant Lesley was very thorough in explaining the functionality of how the Lounge can be assembled and positioning, she was patient and friendly making my husband and I feel comfortable, I am very happy and excited and can't wait for it to arrive

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park
See all answers
1 comment
King Living
Elizabeth R.King Living
Jan W

Jan WPerth, WA

Extras ordered with no fuss

published

Thanks to Lesley for her fabulous service ordering extra back rests for us. Impeccable service as always. Lesley knew our order verified the colour and have an approximate delivery date in a few minutes.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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Leanne

LeanneWestern Australia

Very helpful service

published

Received Very good advice and service from Rebecca at the store, patient and reassuring for us whilst making a large purchase . The use of the accurate planning tool and furniture positioning was very helpful .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne park
See all answers
1 comment
King Living
Elizabeth R.King Living

Furniture purchase

published

Great service and good price
Anne and Ewa were very patient,very helpful in choosing fabrics and style
great coffee
Highly recommend service
Looking forward to seeing our new couches arrive in November

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
King Living
Elizabeth R.King Living
Dom and Mila

Dom and Mila

  • 2 reviews

Fantastic advice, very friendly and highly professional service from Ewa!

published

Great advice and help with selecting product details. Beautiful choice with fabrics, all dimensions very carefully calculated. Very friendly communication. Everything goes very smoothly and pleasant. Very happy to come back for more products from this fantastic Showroom!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
King Living
Elizabeth R.King Living
Julie G

Julie GPerth, WA

Furniture purchase

published

Ewa was extremely helpful. Not pushy at all and offered excellent style and colour suggestions. She was very patient as well, which was much appreciated. Highly recommend Ewa and King Living!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park
See all answers
1 comment
King Living
Elizabeth R.King Living
Lisa H.

Lisa H.Perth, WA

Reo Grand chaise package

published

Rebecca was great and helpful in assisting with choices and configuration options. Thanks team!! This is the second purchase at King Living are professional and courteous beyond expectations. Thanks heaps.

August 30th 2022 Update: Nice stuff

Great service the store has a lovely layout all the staff are amazing especially Lesley and Ewa. I has a delicious coffee and am excited to revive my brand new furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne park
See all answers
1 comment
King Living
Elizabeth R.King Living
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