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Reviews

3.3

126 reviews
5
(50)
4
(23)
3
(8)
2
(11)
1
(34)
  • Build Stage
    • Pre-Construction (20)
    • Post-Construction (9)
    • Mid-Construction (4)
  • Customer Service
    4.6 (29)
  • Site Admin
    4.5 (13)
  • Timeliness
    4.3 (16)
  • Structural Integrity
    4.8 (5)
  • Plumbing & Waterproofing
    4.2 (6)
  • Electrical & Lighting
    4.8 (6)
  • Flooring
    4.8 (5)
  • Transparency
    4.3 (21)
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  • Verified customer

Overall build and house are great. Other aspects were problematic.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2022
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  • Verified customer

Very Happy with the Service from Kurmond Maintenance Team

published

From the Start,and all the way to the day when I got my keys was nothing but pleasure to build with Kurmond Homes.Well Managed process,quality finishes and materials are just a few things to mention.
But I was most impressed the the Kurmond Maintenance Team.Extremely friendly,helpfull and most of all knowledgeable professionals.It was a real pleasure to deal with them.Well Done.

Build StagePost-Construction
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Son and Jang

Son and JangNew South Wales

  • Verified customer

A great journey so far :)

published

This is our first time building a home and we had heard from so many people how tough the process can be. Although we are still in the initial stages of planning, the journey so far has been very cruisy and contrary to what we had heard about how difficult the building process can be. All the consultants has been very quick to respond and kind in answering the million questions we had, and so far we feel adequately informed and prepared for the next stages of our planning process.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

The reviewer stated that an incentive was offered for this review



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arpan simpson

arpan simpsonSydney, NSW

  • Verified customer

Excellent service, peaceful journey so far

published

We were made welcome from our first visit at Kurmond Homes, Emerald hills by Sales Team. Christine was were very accommodative in changes suggested by us. Team has been very helpful in making right changes and her suggestions to changes have been excellent. Team has made every effort to make sure that the price range remained the same as was given in initial quotation while accomodating our needs. Very impressed with the knowledge and professionalism shown by the team. We are in selection stage now and hoping to start the build soon.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Michelle

MichelleSydney, NSW

  • Verified customer

Great customer service

published

We are at pre-construction stage and have been very happy with the customer service with Kurmond homes, so far. Any changes that we wanted to make was never a problem for Christine, she was always very pleasant to deal with. We are looking forward to the next stage of the build. We would definitely recommend building with Kurmond homes.

Customer Service
Build StagePre-Construction
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Christie88

Christie88Sydney Surrounds, NSW

  • Verified customer

A great experience so far!

published

We are currently at the pre construction stage of our build and so far we have been extremely happy with Kurmond homes. Their pricing is very reasonable and the process has been very quick and informative, making them very easy to deal with. Having built before, building with Kurmond Homes has been much easier and I would definitely recommend!

Customer Service
Transparency
Timeliness
Electrical & Lighting
Build StagePre-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Paul

PaulSydney, NSW

  • Verified customer

Amazed at how helpful the team has been

published

The sales team at Kurmond Homes have been so helpful and supportive especially Christine. The range of house designs meant that we easily found a home that suits our needs. Their display homes were of a very high standard and were presented beautifully. What really impressed us were the inclusion in the build that were standard.
We are extremely excited and can't wait for the build to start which should be soon.

Customer Service
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Site Admin
Build StagePre-Construction
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1 comment
Kurmond Homes
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Brigitte

BrigitteSydney, NSW

  • Verified customer

Pre construction great customer service

published

Kurmond homes had the design and quality I was looking for. I had a small and narrow land so I had specific criteria. I spent weeks visiting other homes and meeting builders until I decided to go ahead with Kurmond homes.
Christine has been really helpful and professional. She listened to my needs and suggested the right solutions. Throughout the process of revised designs and tenders, I could vision my dream home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Early days. So far so good

published
Customer Service
Build StagePre-Construction
1 comment
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Kurmond H.Kurmond Homes

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Amanda F.

Amanda F.Sydney, NSW

  • Verified customer

First Build, happy so far!

published

Kurmond Homes have been so easy to deal with and very responsive through the first stages of the process. All queries were answered and adjustments made as per requests and their team have been great in accommodating with change requests, so am looking forward to working with their design team during the next stage!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

The reviewer stated that an incentive was offered for this review

Carldani

CarldaniSydney, NSW

  • Verified customer

Happy so far!

published

We’ve been happy with our dealings with Kurmond Homes to date. The sales team, particularly Kylie, has been helpful to deal with.
We are currently going through the DA process and hoping to start the build in the next month. We have had issues with our BAL rating which they have been able to accommodate.
I would recommend them.

Build StagePre-Construction
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Ashley C.

Ashley C.Sydney, NSW

  • 2 reviews
  • Verified customer

First Build & Loving It!!

published

Our experience into pre-construction with Kurmond Homes has been easy and reassuring. Their customer service teams that we have worked with so far are highly responsive and have excellent knowledge of their product. From the initial design stages through to the colour studio and other external appointments the process has been a breeze, there has been no major cost shocks or blowouts and we are so grateful to have chosen Kurmond Homes. We look forward to completing our build!!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Rosemarie M.

Rosemarie M.Sydney, NSW

  • Verified customer

Good Builder, great maintenance team

published

We had challenges at the start but when the actual build started, our house was completed in just 6 months. with any new house comes a few issues. Kurmond home maintenance team is great. Cindy/Tony/Nicole were very helpful and will go out of their way to help with all of the issues we reported. - R. Marquez

Build StagePost-Construction
Construction End DateMay 2017
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

Hi Rosemarie, Thank you for your feedback and lovely words about our maintenance team. They work very hard to ensure that all issues are resolved as promptly as possible so you can enjoy your Kurmond Home.

  • Verified customer

Exceptional Customer Service from Kurmond

published

Our overall experience so far with Kurmond has been great. The planning stage took a bit of time with some slow responses at the start but since we have come into construction our site supervisor Phil.H has been amazing. Also Jess.R in the planning stage really went beyond for us and always gave an answer straight away. We have had no trouble with Kurmond's customer service and the value of their homes compared to others is great. Great value, exceptional customer service, theres nothing more I could ask for. The whole team came together and really are delivering the perfect house for us.

From the Cruz Family.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

The reviewer stated that an incentive was offered for this review

lissmcbain

lissmcbainSydney, NSW

  • Verified customer

Going well, despite initial concerns

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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MHD14

MHD14Sydney, NSW

  • Verified customer

Exceeded my expectations

published

Kurmond Homes have been a pleasure to deal with. The whole team has been quick to respond to any questions or changes I requested and have kept me informed every step of the way. This is my second time building and I can say from experience dealing with my previous builder, the Kurmond Team have been exceptionally great to deal with. Professional, quick turnaround time, friendly and amazing service with each department. Their product and service has exceeded my expectation. The wealth of knowledge and passion from each team member to help achieve my vision in my build has made what can be a daunting experience a fun and exciting one. A huge thank you to the Kurmond Team.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
Efraim D.

Efraim D.Sydney, NSW

  • Verified customer

Exceptional customer experience

published

The overall experience we've receive from Kurmond sales team was truly exceptional. Two thumbs may not enough to describe the good experience we have received from ( Michael T from Kellyville Display area, Jess R, (contract service), Keiran S (client service officer) and most especially to Michelle T( Colours).

The above mentioned team made it easy for us to go through Preliminary plan till Pre-construction stage.
I am so impressed!!! What a remarkable team from Kurmond.

Thank you very much
Efraim D.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Kurmond Homes
Kurmond H.Kurmond Homes
David D.

David D.Sydney Surrounds, NSW

  • Verified customer

2nd Build with Kurmond

published

We first went with Kurmond in 2014 (Blue Mountains Council build) after having built with Mirvac, Westminster Homes and Allworth. I would say that Kurmond have been more flexible than the other builders in terms of ability to change the plans and not incur major revision costs. That are more than just a 'cookie cutter' builder and think outside the square. Any building process is daunting and involves Council and certifying authorities which can throw up delays. Our overall experience has been very good, and I would not hesitate to recommend them. We are currently in pre-construction for our second build with Kurmond (also Blue Mountains Council) and the process has been progressing well.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

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Mark

Mark Sydney Surrounds, NSW

  • Verified customer

We moved into our new Kurmond home 3 months ago and completely in love with it.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
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Kurmond H.Kurmond Homes
Patricia

PatriciaSydney, NSW

  • 2 reviews
  • Verified customer

We built 2 houses with Kurmond

published

Kurmond homes have just finished building 2 homes for us. We have been very happy with all aspects of the build. The initial paperwork was abit slow but once the builds started they were both finished within an 8 month time frame. The site supervisor was exceptional, he knew what was going on with the houses all the time. We were also kept updated weekly by the site supervisor. All the office staff were exceptional to deal with always very accommodating and friendly. The quality of the builds have been very good. Kurmond are definitely one of the most pleasant project home builders we have dealt with.

Customer Service
Build StagePost-Construction
Construction End DateOctober 2022
1 comment
Kurmond Homes
Kurmond H.Kurmond Homes

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Questions & Answers

Jameer

Jameerasked

Hi,

I’m planning to construct my fist home with Kurmound. But wanted to check if Kurmound provides rental assistance if they overstep timeframe mentioned in contract.

Cheers
Jameer

No answers
ThumbsDownKurmond

ThumbsDownKurmondasked

Does anyone inspect the building progress outside of Kurmond's routine inspection schedule? They only offered us a pre-lining inspection and a pre-paint inspection.
We have just asked for the lock-up inspection (as they issues an invoice) and they deny us to come and see the progress. Previously we asked for the insulation inspection and they also ignored it.

4 answers
Louis
Louis

If you take appointment for the supervisor you can come and see the house anytime u want its your house but he just have to be there, is that what u asking ?

I am just wondering if anyone managed to take that appointment with site supervisor. Ours doesn't want us to come and says he is busy.

D. Sinclair
D. Sinclair

Hello, We were lucky that we lived only 100 meters away from where we were constructing our new Kurmond home. We would regularly inspect the house ourselves and if we located an issue we would contact either Kurmond or our site supervisor. The problem would be generally rectified within a few days. When we got to lock up stage we were asked not to enter the house any more without Kurmond's permission however we found that occasionally they would forget to lock a garage door or side door and so we would again check on the progress. When the house was completed we advised Kurmond of several issues. These problems were rectified . After the hand over we were given an additional 90 days to advise of any arising problems. Once you actually are living in the house you begin to find other problems. I also had an independent assessor check out the house. The independent assessor with find lots and lots of problems. Most of these "problems " you can live with and I don't expect a perfect construction, some problems needed to be addressed and Kurmond were quite happy to see to these issues, even after the 90 days had elapsed. We were very fortunate that we did have a very good Supervisor who on several occasion even made the brickies to pull down completed walls and re construct them again. The Study area behind the upstairs living room was not built the way our plans or the display home. This was not discovered by us, due to lack of access, until a couple of days prior to hand over. We advised the Supervisor and he quickly arranged to have the two display wall cabinets at either end of the study bench, pulled apart and re built to our satisfaction. The independent Assessor is quite expensive ($700.00) and you will think that after he reveals in his report all of the errors with house that you have built a dud house. But as I previously stated, many of these issues are not going to affect the way you enjoy your house. Most common problems were with painting, unevenness, splashes of paint on areas that were not meant to be painted. The tiling in the house was very good and we love the kitchen. I did notice that a couple of the shelves support timbers in the linen cupboard upstairs and coming apart and need a horizontal screw to secure properly. When you do your final inspection, take your time and make a list of any problems so you don't forget anything, but remember you will still have the 90 day maintenance period. Also check the door locks etc on every door during your inspections as we found that a couple of doors did not close properly. Any external door lock issues, let Kurmond know and they will get right onto it as it is a security issue. Happy to answer any further enquiries.

Dom Rego

Dom Regoasked

Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope.
[email address removed]

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