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- Verified customer
Overall build and house are great. Other aspects were problematic.
Our original experience with the sales people was positive. They provided us with a number of different floor plans and answered our questions in a timely manner. They were always happy to speak with us. Upon providing a deposit and attending the office we found the staff to be quite friendly. It was a VERY LONG process though. We paid our deposit in November 2017, the actual build did not start until December 2018. It should be noted here that our council only took 2 weeks to approve the DA so the remainder of the time from deposit to bu...Read more
ild was due to processes at the Kurmond office. We were then allocated a colour consultant and we began to have issues and doubts about proceeding with the build. We were allocated a meeting time to attend the office and choose our internal colours, we spoke with the colour consultant and told her that we wouldn't be able to attend the office until 9.30am due to child care issues (our meeting time started at 9am). Over the phone she said this wouldn't be a problem. On the day she rang us at 9.20am and yelled at us for being late and informed us that she wouldn't extend our appointment time as we were not there when she wanted us to start despite us giving her a prior phone call and explaining our situation. We had already chosen a large portion of our internal colour selections so we were only at the office for 2 hours (we were informed this process would need all day). I requested two separate quotes for differing stair options and the colour consultant informed us she would send them to the stair company and provide us with the two quotes for variations. The colour consultant gave us a time frame of 2-3 weeks for the variations to be completed, we received them after six weeks. When our variations came back they didn't include the stairs. I questioned the colour consultant and she informed me that she had forgotten to send those quotes off and that I would need to make an appointment with the stairing company separately despite her originally informing us she could get a quote without us requiring an appointment. We then attended the stairing company some 2 weeks later with our variation requests and were told by the company that they had completed these quotes some 6 weeks earlier and had emailed them back to Kurmond already. Our colour consultant denied every receiving these emails despite us being shown that they were sent. Our colour consultant requested us to sign the other variation costs without providing us with the cost of upgraded stairs and laminate flooring. She would not accept that we weren't prepared to sign any variations until we were satisfied that the upgraded stairs and flooring would fit within our budget. We questioned the actions of the colour consultant with Kurmond and were met with a response that outlined that our build had not been DA approved at that point so our matter was not a priority and we would not be pushed in front of other customers. We never asked to be put in front of other customers, we just wanted to highlight that the colour consultant did not appear to be working in our best interests or following through on matters that she had outlined that she would. Kurmond insisted that she was doing her job and acting in our best interests. This consultant left the company part way through our pre construction and once we were allocated a new colour consultant we were required to re send numerous variations that we had already signed and emailed to our original consultant that were "not in the file". Once construction started we found that things moved quickly and relatively smoothly. Our site manager was fantastic and appeared to always be on top of any issues (minor ones) that we raised. He addressed our needs and met with us on site showing us a plan that he had moving forward with the build. The build was completed well before contract date and we were able to move in earlier than expected. We did have an issue with the occupancy certificate as the builder/demolition company had levelled our land, however the plans showed a slight slope so we were required to remove a large amount of fill from the side of our property to reflect the builders plans before we could move in. When we moved to the maintenance phase we provided Kurmond with a number of issues with the house. Most of these were minor and were corrected on the day by their maintenance man. However, he did complete maintenance that required him to return and sand and paint. He did not return for three months and only came back when we contacted the company to find out what was happening. Kurmond were of the belief that all work had been completed despite him stating he would need to return. We also required a mirror to be replaced in the ensuite due to a fault. The contractor did not arrive on the date they set to complete this task and Kurmond never followed it up. We contacted Kurmond three months later asking what was happening with the mirror and they stated that they thought it was complete. We are 6 months down the track now and still waiting for the mirror to be replaced. Overall we love our house, the floor plan is great and we love living in it. The build was fantastic due to a great site manager, however the pre construction process was a massive let down and we almost walked away from the company despite having paid deposits due to the unprofessionalism and poor attitude of the colour consultant and being disregarded by the management when we complained.
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- Verified customer
Very Happy with the Service from Kurmond Maintenance Team
From the Start,and all the way to the day when I got my keys was nothing but pleasure to build with Kurmond Homes.Well Managed process,quality finishes and materials are just a few things to mention.
But I was most impressed the the Kurmond Maintenance Team.Extremely friendly,helpfull and most of all knowledgeable professionals.It was a real pleasure to deal with them.Well Done.
1 comment
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Son and JangNew South Wales
- Verified customer
A great journey so far :)
This is our first time building a home and we had heard from so many people how tough the process can be. Although we are still in the initial stages of planning, the journey so far has been very cruisy and contrary to what we had heard about how difficult the building process can be. All the consultants has been very quick to respond and kind in answering the million questions we had, and so far we feel adequately informed and prepared for the next stages of our planning process.
1 comment
Kurmond H.Kurmond Homes
Thank you for your great review. We know being first home buyers the thought of building can be quite daunting and so we are pleased that it was not as difficult as you thought it would be. Everyone a... Read more
t Kurmond Homes tries to make the process as simple and as transparent as possible so you can get in to your dream home sooner. We know you will love your Kurmond Home for years to come and make many happy memories with your families and friends. Welcome to the Kurmond family Son and JangSimilar opinion? Write a review on ieatwords.com.au!
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arpan simpsonSydney, NSW
- Verified customer
Excellent service, peaceful journey so far
We were made welcome from our first visit at Kurmond Homes, Emerald hills by Sales Team. Christine was were very accommodative in changes suggested by us. Team has been very helpful in making right changes and her suggestions to changes have been excellent. Team has made every effort to make sure that the price range remained the same as was given in initial quotation while accomodating our needs. Very impressed with the knowledge and professionalism shown by the team. We are in selection stage now and hoping to start the build soon.
1 comment
Kurmond H.Kurmond Homes
What a lovely review.. thanks Arpan for your kind words.
Its great that Christine could guide you through your journey to give you the home you love whilst still maintaining your budget using her know... Read more
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MichelleSydney, NSW
- Verified customer
Great customer service
We are at pre-construction stage and have been very happy with the customer service with Kurmond homes, so far. Any changes that we wanted to make was never a problem for Christine, she was always very pleasant to deal with. We are looking forward to the next stage of the build. We would definitely recommend building with Kurmond homes.
1 comment
Kurmond H.Kurmond Homes
Thank you Michelle for your 5 star review.. we are thrilled to hear how happy you are with our Customer Service and sales team. These reviews help us to improve processes over time to ensure our clien... Read more
ts have a great building journey. We look forward to continuing your journey with you and building your beautiful Kurmond Home.Similar opinion? Write a review on ieatwords.com.au!
Christie88Sydney Surrounds, NSW
- Verified customer
A great experience so far!
We are currently at the pre construction stage of our build and so far we have been extremely happy with Kurmond homes. Their pricing is very reasonable and the process has been very quick and informative, making them very easy to deal with. Having built before, building with Kurmond Homes has been much easier and I would definitely recommend!
1 comment
Kurmond H.Kurmond Homes
Fantastic experience so far, Christie88. We’re thrilled to hear that you are extremely happy with your journey so far and we aim to continue this through the remainder of your time with us. It is beca... Read more
use of the feedback from our clients that we can continue to improve our processes so thank you for the 5-star review and we are excited to start building your beautiful new home.Similar opinion? Write a review on ieatwords.com.au!
PaulSydney, NSW
- Verified customer
Amazed at how helpful the team has been
The sales team at Kurmond Homes have been so helpful and supportive especially Christine. The range of house designs meant that we easily found a home that suits our needs. Their display homes were of a very high standard and were presented beautifully. What really impressed us were the inclusion in the build that were standard.
We are extremely excited and can't wait for the build to start which should be soon.
1 comment
Kurmond H.Kurmond Homes
Thank you Paul and we are pleased that you were impressed by our display homes and service from Christine.
Kurmond Homes are very proud of our quality and also our standard inclusions. The trades th... Read more
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BrigitteSydney, NSW
- Verified customer
Pre construction great customer service
Kurmond homes had the design and quality I was looking for. I had a small and narrow land so I had specific criteria. I spent weeks visiting other homes and meeting builders until I decided to go ahead with Kurmond homes.
Christine has been really helpful and professional. She listened to my needs and suggested the right solutions. Throughout the process of revised designs and tenders, I could vision my dream home.
1 comment
Kurmond H.Kurmond Homes
Thank you so much for your great review Brigitte. We are pleased that you could find one of our narrow lot designs to suit your requirements and that you chose Kurmond to build with. We are excited to... Read more
see your vision come to life. Please keep up updated with your journey.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Early days. So far so good
We chose Kurmond because of their great selection of family homes and their willingness to adjust a standard plan to suit our particular needs. We haven’t rushed our decision and I did a lot of research on Kurmond and other builders. Over time I had opportunity to meet and speak some of their tradespeople and other people that have had dealings with them and came to the conclusion that Kurmond Homes are a volume builder that are big enough to be competitive but small enough to care about the smaller details that make a house a home.
There was ...Read more
the expected back and forth over plans and prelim contract but the head office staff got involved which was reassuring and helpful. It’s a little nerve wracking committing towards a builder because there are so many unknowns and you worry that while the sales people are great what might the experience be down the track once you get handed over to subsequent teams and people as the project moves on. However the pre-construction and colours teams have all made warm introductions so we are confident we will feel well supported through this stage as well. Its still early days as we aren’t in council yet but looking forward to getting our project moving and sharing more reviews about the rest of our journey with Kurmond.1 comment
Kurmond H.Kurmond Homes
What a great review, thank you!! Here at Kurmond we understand that choosing a builder can be such a stressful decision so we try and make it as simple, transparent and stress free as possible. Thank ... Read more
you for having faith in Kurmond and choosing us to build your family home.Similar opinion? Write a review on ieatwords.com.au!
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Amanda F.Sydney, NSW
- Verified customer
First Build, happy so far!
Kurmond Homes have been so easy to deal with and very responsive through the first stages of the process. All queries were answered and adjustments made as per requests and their team have been great in accommodating with change requests, so am looking forward to working with their design team during the next stage!
1 comment
Kurmond H.Kurmond Homes
Hi Amanda, We are glad to hear that you are enjoying the journey of building your first home. The next stage of choosing your colours is when the fun begins and you can really start to visualize your ... Read more
home taking shape. Thank you for your kind review and we look forward to continuing your journey with you.Similar opinion? Write a review on ieatwords.com.au!
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CarldaniSydney, NSW
- Verified customer
Happy so far!
We’ve been happy with our dealings with Kurmond Homes to date. The sales team, particularly Kylie, has been helpful to deal with.
We are currently going through the DA process and hoping to start the build in the next month. We have had issues with our BAL rating which they have been able to accommodate.
I would recommend them.
1 comment
Kurmond H.Kurmond Homes
Thank you for taking the time to share your experience so far. Some builds have compliance issues such as BAL ratings however our skilled Compliance team always do their best we can to ensure we arriv... Read more
e at an outcome that will work. We look forward to your home going on to construction.Similar opinion? Write a review on ieatwords.com.au!
Ashley C.Sydney, NSW
- 2 reviews
- Verified customer
First Build & Loving It!!
Our experience into pre-construction with Kurmond Homes has been easy and reassuring. Their customer service teams that we have worked with so far are highly responsive and have excellent knowledge of their product. From the initial design stages through to the colour studio and other external appointments the process has been a breeze, there has been no major cost shocks or blowouts and we are so grateful to have chosen Kurmond Homes. We look forward to completing our build!!
1 comment
Kurmond H.Kurmond Homes
Hi Ashley,
We appreciate you taking the time to recognize the efforts of Customer Service teams. It’s fantastic to hear that your process has been a breeze and that you are grateful to have chosen Kur... Read more
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Rosemarie M.Sydney, NSW
- Verified customer
Good Builder, great maintenance team
We had challenges at the start but when the actual build started, our house was completed in just 6 months. with any new house comes a few issues. Kurmond home maintenance team is great. Cindy/Tony/Nicole were very helpful and will go out of their way to help with all of the issues we reported. - R. Marquez
1 comment
Kurmond H.Kurmond Homes
Hi Rosemarie, Thank you for your feedback and lovely words about our maintenance team. They work very hard to ensure that all issues are resolved as promptly as possible so you can enjoy your Kurmond Home.
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- Verified customer
Exceptional Customer Service from Kurmond
Our overall experience so far with Kurmond has been great. The planning stage took a bit of time with some slow responses at the start but since we have come into construction our site supervisor Phil.H has been amazing. Also Jess.R in the planning stage really went beyond for us and always gave an answer straight away. We have had no trouble with Kurmond's customer service and the value of their homes compared to others is great. Great value, exceptional customer service, theres nothing more I could ask for. The whole team came together and really are delivering the perfect house for us.
From the Cruz Family.
1 comment
Kurmond H.Kurmond Homes
HI Jennifer,
Thank you for your 5 star review and we are thrilled that you love your home. Here at Kurmond Homes we pride ourselves on maintaining high quality builds and this shows in every home that... Read more
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lissmcbainSydney, NSW
- Verified customer
Going well, despite initial concerns
We have reached the pre-construction stage with Kurmond and they will be lodging our CDC submission this week, which will enable us to start the demolition and build.
It took a while for us to get to a point where we were comfortable to proceed with Kurmond. We had two major concerns: 1) lack of certainty around the CDC compliance and 2) gaining comfort around the likely final costs of the build. In terms of the final costs, we were looking for a level of comfort that the upgrade costs wouldn't blow out and unfortunately in the early stages, ...Read more
Kurmond were reluctant to provide detail around their 'standard' inclusions i.e. what are the standard bricks/tiles etc. that we can choose from? Some project home builders provide a very limited 'standard' range and, despite many requests, we couldn't confidently budget without knowing this level of detail about the inclusions. We were reluctant to proceed with Kurmond and we went to another builder for a second tender - to give us a point of comparison and further our knowledge. At this point we were ready to walk away from Kurmond as the second builder impressed us with their flexibility and the way they worked with us to quickly and easily make changes and clearly advise costs. Ultimately, however, we preferred the Kurmond design and we had a feeling that things may improve once we got past the initial sales front. We started working with Kylie and Katie in the Kurmond head office and the experience was profoundly more positive. Katie confirmed CDC compliance very quickly and we were also invited to a face to face meeting in the Kurmond office and a walk through of the Kurmond colour studio, to get an idea of the level of 'standard' inclusions. Kylie has been very diligent and thorough, explaining the details we were after and Katie has been great at following through on all the compliance issues, checking with the certifier and confirming CDC compliance. Both have been excellent in responding to our questions and concerns in a timely manner. Initial interactions with the pre-construction and colour selection teams have been positive. It appears that our feeling was correct, that once you get past the initial sales front things improve. It is a testament to Kylie and Katie that we are moving forward with Kurmond and we hope that this positive attitude and support continues.Similar opinion? Write a review on ieatwords.com.au!
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MHD14Sydney, NSW
- Verified customer
Exceeded my expectations
Kurmond Homes have been a pleasure to deal with. The whole team has been quick to respond to any questions or changes I requested and have kept me informed every step of the way. This is my second time building and I can say from experience dealing with my previous builder, the Kurmond Team have been exceptionally great to deal with. Professional, quick turnaround time, friendly and amazing service with each department. Their product and service has exceeded my expectation. The wealth of knowledge and passion from each team member to help achieve my vision in my build has made what can be a daunting experience a fun and exciting one. A huge thank you to the Kurmond Team.
1 comment
Kurmond H.Kurmond Homes
Building a new home is an exciting time and we're thrilled to read how much you are enjoying your experience with Kurmond Homes. Knowing that the Kurmond staff are doing a fantastic job and you're hap... Read more
py with the skills and knowledge of our Sales and Customer service teams makes us very proud, we will make sure your review is shared with them all. Thanks for choosing us to build your beautiful new home!Similar opinion? Write a review on ieatwords.com.au!
Efraim D.Sydney, NSW
- Verified customer
Exceptional customer experience
The overall experience we've receive from Kurmond sales team was truly exceptional. Two thumbs may not enough to describe the good experience we have received from ( Michael T from Kellyville Display area, Jess R, (contract service), Keiran S (client service officer) and most especially to Michelle T( Colours).
The above mentioned team made it easy for us to go through Preliminary plan till Pre-construction stage.
I am so impressed!!! What a remarkable team from Kurmond.
Thank you very much
Efraim D.
1 comment
Kurmond H.Kurmond Homes
What a great 5 star review Efraim. Thanks for sharing this with us. We love knowing your experience has been 5-Star and we are excited to in to be going in to Construction with your home. We will be s... Read more
ure to pass your kind words onto your build team and their Managers, we know they'll thrilled to read this. Please keep us up to date with your progress and thank you for choosing Kurmond to build your family home.Similar opinion? Write a review on ieatwords.com.au!
David D.Sydney Surrounds, NSW
- Verified customer
2nd Build with Kurmond
We first went with Kurmond in 2014 (Blue Mountains Council build) after having built with Mirvac, Westminster Homes and Allworth. I would say that Kurmond have been more flexible than the other builders in terms of ability to change the plans and not incur major revision costs. That are more than just a 'cookie cutter' builder and think outside the square. Any building process is daunting and involves Council and certifying authorities which can throw up delays. Our overall experience has been very good, and I would not hesitate to recommend them. We are currently in pre-construction for our second build with Kurmond (also Blue Mountains Council) and the process has been progressing well.
1 comment
Kurmond H.Kurmond Homes
Hi David,
Thank you for taking the time to share your feedback. It is great to read how happy you are with Kurmond Homes and that you are building with us for a second time. We are pleased to say tha... Read more
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Mark Sydney Surrounds, NSW
- Verified customer
We moved into our new Kurmond home 3 months ago and completely in love with it.
Kurmond's sales team were excellent and always followed through with answers for our questions.
The pre-construction staff were well skilled and knowledgeable and worked through our BAL requirements effectively . The colour girls made choosing all our finishes straight forward and a simple process. Drafting plans were accurate and needed only minor changes.
The whole kurmond team worked hard to get our job approved and into construction.
The only disappointment was the overall time this took to happen. Everything took twice as long as original...Read more
1 comment
Kurmond H.Kurmond Homes
HI Mark,
Thanks for sharing this wonderful feedback, we will make sure this is passed onto the team who assisted you through your Kurmond Homes journey. We're sure they will be delighted to hear how ... Read more
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PatriciaSydney, NSW
- 2 reviews
- Verified customer
We built 2 houses with Kurmond
Kurmond homes have just finished building 2 homes for us. We have been very happy with all aspects of the build. The initial paperwork was abit slow but once the builds started they were both finished within an 8 month time frame. The site supervisor was exceptional, he knew what was going on with the houses all the time. We were also kept updated weekly by the site supervisor. All the office staff were exceptional to deal with always very accommodating and friendly. The quality of the builds have been very good. Kurmond are definitely one of the most pleasant project home builders we have dealt with.
1 comment
Kurmond H.Kurmond Homes
Hi Patricia,
Wow! What a great 5 star review.
Our staff work hard to ensure our customers needs are met and its great to hear that our site supervisor and and office staff provided you with a high le... Read more
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Questions & Answers
Jameerasked
Hi,
I’m planning to construct my fist home with Kurmound. But wanted to check if Kurmound provides rental assistance if they overstep timeframe mentioned in contract.
Cheers
Jameer
No answers
ThumbsDownKurmondasked
Does anyone inspect the building progress outside of Kurmond's routine inspection schedule? They only offered us a pre-lining inspection and a pre-paint inspection.
We have just asked for the lock-up inspection (as they issues an invoice) and they deny us to come and see the progress. Previously we asked for the insulation inspection and they also ignored it.
4 answers
If you take appointment for the supervisor you can come and see the house anytime u want its your house but he just have to be there, is that what u asking ?
I am just wondering if anyone managed to take that appointment with site supervisor. Ours doesn't want us to come and says he is busy.
Hello, We were lucky that we lived only 100 meters away from where we were constructing our new Kurmond home. We would regularly inspect the house ourselves and if we located an issue we would contact either Kurmond or our site supervisor. The problem would be generally rectified within a few days. When we got to lock up stage we were asked not to enter the house any more without Kurmond's permission however we found that occasionally they would forget to lock a garage door or side door and so we would again check on the progress. When the house was completed we advised Kurmond of several issues. These problems were rectified . After the hand over we were given an additional 90 days to advise of any arising problems. Once you actually are living in the house you begin to find other problems. I also had an independent assessor check out the house. The independent assessor with find lots and lots of problems. Most of these "problems " you can live with and I don't expect a perfect construction, some problems needed to be addressed and Kurmond were quite happy to see to these issues, even after the 90 days had elapsed. We were very fortunate that we did have a very good Supervisor who on several occasion even made the brickies to pull down completed walls and re construct them again. The Study area behind the upstairs living room was not built the way our plans or the display home. This was not discovered by us, due to lack of access, until a couple of days prior to hand over. We advised the Supervisor and he quickly arranged to have the two display wall cabinets at either end of the study bench, pulled apart and re built to our satisfaction. The independent Assessor is quite expensive ($700.00) and you will think that after he reveals in his report all of the errors with house that you have built a dud house. But as I previously stated, many of these issues are not going to affect the way you enjoy your house. Most common problems were with painting, unevenness, splashes of paint on areas that were not meant to be painted. The tiling in the house was very good and we love the kitchen. I did notice that a couple of the shelves support timbers in the linen cupboard upstairs and coming apart and need a horizontal screw to secure properly. When you do your final inspection, take your time and make a list of any problems so you don't forget anything, but remember you will still have the 90 day maintenance period. Also check the door locks etc on every door during your inspections as we found that a couple of doors did not close properly. Any external door lock issues, let Kurmond know and they will get right onto it as it is a security issue. Happy to answer any further enquiries.
Dom Regoasked
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope.
[email address removed]
No answers
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Kurmond H.Kurmond Homes
Thank you Tomce for your fantastic words about our Maintenance Team and the quality of the homes we build. The team are always working very hard to deliver great customer service and assist our client... Read more
s after their beautiful home has been built. It is because of our clients reviews that we can refine our processes and improve the business on an ongoing basis so thank you for taking the time to write this review.