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Latitude 37 Homes (page 2 of 7)
Reviewer Photos & Videos
Lance X.Greater Melbourne (Metropolitan), VIC
- Verified customer
Latitude 37 has built our dream home!
It has been 2 months after we have been handed over our new double story house. Overall, we are very pleased with the service and quality delivered by Latitude 37 and would recommend them to our friends.
We have a sloppy site in Donvale with over 4 meters fall from the highest to lowest. We engaged Port Davis, Metricon (Signature) and Latitude 37 to knock down and build our dream home. Port Davis responded shortly after the initial discussion as they could not build on our site due to the site condition. Metricon (Signature) responded with a m...Read more
odified standard floor plan which didn't meet most of our key requirements including total floor size. As a contrast, Latitude 37 delivered a more formal and customer focused experiences with most of our key requirements considered in the initial concept design. It was very clear the offering by Latitude 37 is closer to our impression of a "dream home". Before we started this journey, we talked to a lot of our friends and was aware of the "ups" and "downs" throughout the whole process. Given the good experience from the presales stage, we were comfortable to proceed. The first couple of phases were very smooth, 3 months later we reached interior design stage. Since Christmas was coming, we even booked the appointment for the interior design well before the end of the year, everything seemed to be smooth. However, the "downs" were coming in the new year. To make decisions on the finishing level of the interior, we would need pricing information of the options and our experience on getting the estimations were not that great. If Latitude 37 values customers feedback, this is the area needs attention. We experienced many delays in this phase - we understood the complexity involved and supplier response time also plays a critical part here, but we certainly didn't expect this phase to be a challenge to our faith with Latitude 37 delivering our new home. After we start the construction, the custom experience overturned the negative thinking from interior design and estimating stage totally. Although we had change of the site manager twice, I found all of them are very good, reliable and honest. The site manager is absolutely the shining star within Latitude 37. Our site manages, especially Steve, look after our house very well. Steve took over the site after the Christmas and right through to the handover. Steve has a very high standard of finishing, defects are usually found by him before we even notice and were quickly fixed. Steve also provided good communication to us by regular updates via phone. Even after the handover we are still able to reach out to Steve for issue fixing as well as seeking advice on our landscaping works. Key Completion Dates. Late Aug 2017 - Start Concept Design1 comment
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Still living the dream!
It's been a little while now however we are still living the dream in our Latitude 37 Home. We did shop around to find the right design and builder and were pleasantly surprised at how they understood our block, how to best orientate the design and all around our budget. Yes we spent a little more however it was money well spent for a custom design. The level of finish, the small details that you forget but appreciate they weren't forgotten by the Latitude team. Our site manager was more than happy for us to turn up unannounced to see the progress, guiding us along the way. We don't want to build again as we love our home but if we do i know who to call!
1 comment
Nick W.Latitude 37 Homes
YvS70, thanks for your comments. We're very pleased to hear that, after some time living in your new Latitude 37 custom home, you remain very happy with the design, quality and serviced we provided. ... Read more
It makes all the hard work worthwhile so I appreciate you taking the time to provide your feedback. All the best. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ieatwords.com.au!
Other Home Builders
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4.7(812)Narelle_CooperGreater Melbourne (Metropolitan), VIC
- Verified customer
Quality design & quality build - very professional operators
There are plenty of builders out there in the duplex space but none demonstrated the quality of design and build that Latitude 37 does. Although we were demolishing our family home, our project is an investment and we were wanting to put premium luxury townhouses on the ground which will demand top dollar - and for a reasonable price.
After seeing a number of Latitude 37 projects, both custom homes and duplex product in the Bayside area, we were sold. Chris, our designer, took the time to understand the intention of our project so we could s...Read more
pec up areas which will result in a premium sale value upon completion. Latitude 37 were able to manage the town planning process, which was a challenging one, with council and a few neighbour objections despite designing something that was absolutely compliant. They were able to help us quickly navigate these challenges, with some compromises (as is always the way with councils), in order to get to site as quickly as possible. The interior design process, electrical, appliance, kitchen & bathroom selections were all very focused on the best result in terms of maximising the sale price at the other end and Latitude's input on this was all very well informed and professional. My husband and I are by no means creative types so we were a bit daunted by the idea of this part of the process but it turned out to be a very easy and pleasant experience. We got a little carried away with some of our selections but Latitude was able to bring us back to the budget we set at the beginning and we signed a fixed price contract. From here, they arranged abolishment of utilities, demolition & electrical pit so we were ready to start and not renting any longer than we needed to. The site was cut this week and we are really excited about the slab being poured and watching the plan become a reality. Thanks for all the hard work to the Latitude 37 Team thus far and I have no doubt you will achieve everything you have said you would.
1 comment
Nick W.Latitude 37 Homes
Narelle, thanks for the feedback. While we are known for the bespoke custom homes we build for our clients, a lesser known fact is that we also undertake custom designed duplex and multi dwelling pro... Read more
jects, particularly where clients have a unique site or design brief that doesn't suit the "cookie cutter" duplex solutions available from other builders. We have a long track record in delivering fantastic townhouse outcomes for clients, both for owner occupiers, sometimes friends or family sharing in the project as well as for investors looking for a high quality outcome to command a premium on sale. We also undertake a handful of our own Developments each year so we absolutely understand what it takes to achieve a successful development outcome and how best to balance design, specification and budget to achieve the best possible financial outcome. Our experience shows that a genuine, bespoke, custom home solution that is tailored to the site and orientation, responds to market demand in the area and with carefully considered interiors and fitout will always command a premium on sale that more than offsets the higher cost to build relative to a "standard" development. Construction recently started on your site and we look forward to the project unfolding and to delivering a fantastic outcome for you. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ieatwords.com.au!
Find out how Latitude 37 Homes compares to other Home Builders
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Binfan XieGreater Melbourne (Metropolitan), VIC
- Verified customer
Make sure you check if they are actually installing the same thing as in the contract.
Been living in the house for more than 8 months already, I think it is fair to give my review now.
I have to say that Latitude 37 does provide good services, but unfortunately, they also do team up with extremely terrible contractors.
It is a good house if compare with volume builders like Metricon, but we didn't pay the same price as those volume builders, we paid so much extra that actually over 20K per square, so we are expecting something better. But instead we get:
Water leaking problem with toilet, ceiling, etc, and it took them quite...Read more
a few visits over the past 6 months to fix all of them. Took them 3 months to fix my front door that leaks oil every time we open it. Took them quite a few visits to fix my sliding door that don’t slide all the way back. We have to chase them to get them fix all the heavily creaked architrave and Skirting. And the funniest one is that they put one power socket behind the drawer of walk in rob.4 comments
Nick W.Latitude 37 Homes
Binfan,
While I am pleased that you have acknowledged our good service, I am disappointed that your review in a public forum is not more balanced. The heading implies that have not fulfilled our Con... Read more
tractual obligations when in fact only 1 item (aerial points) recently raised by you relates to this heading.We have another leak 2am today. Leaking point is between the floors which flood both upstairs 2nd master room and downstairs living room. Now we living in a house with no water and water damage everyw... Read more
here. I do like your reply, this is the quality of your homes that you stand by. It's a joke that we definitely can tell everybody for the rest of our life. And I believe you don't really know what happened here because most of your reply is not true, I can prove every single one of them, I still have photos and timeline evidence.Nick W.Latitude 37 Homes
Binfan,
As you are well aware, we had our M&W Manager on site within an hour of receiving your call yesterday afternoon (and I reiterate until that call there were no current issues).
... Read more
Similar opinion? Write a review on ieatwords.com.au!
SShrivasGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
An excellent build...we are very satisfied
It has been 12 months since we moved into our new double storey home. The post-handover niggles have been attended to satisfactorily. We are very pleased with the final outcome (as indeed are our neighbours for the consensus is that the new build has added value to the entire street!). L37 handed over the building on time and as budgeted. Our sincere thanks to the team involved in the project.
Ours was a knock down and rebuild project on a slightly awkward sloping plot. We selected an off the shelf L37 design and made extensive changes to the f...Read more
1 comment
Nick W.Latitude 37 Homes
SShrivas, thanks for your review. We work very hard to ensure our clients' expectation are met or exceeded and we're particularly pleased that your independent inspector noted that the finished quali... Read more
ty was amongst the best he has seen. I'm pleased that you have taken the time to make some suggestions and can confirm that all of these (and more!) have already been implemented over the last 18 months or so. A few examples:Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fantastic house from a fantastic builder
We handed over our house about a month ago and couldn't be happier with the result. It is fantastic to see the end result of all the effort that the entire team put in from the start of the process to now. This project was a knockdown and rebuild and the team from L37 managed the entire process from design to handover. The design process was fantastic, we could request exactly what we wanted and the team were able to work in these requests into the floor plan with no questions or restrictions. The build time was in line with what we expected w...Read more
ith any issues quickly resolved by the team. The build quality is far beyond what other builders in the market are currently providing, the entire house and structure feels solid. The build price fell withing the initial estimates with minimal variations, mostly due to our own changes. We would like to say a big thank you to Joe, David and John and Katie and Kaeli-May for their hard work and effort. The team was professional throughout the entire process. We will definitely enjoy the new house for many years to come.1 comment
Nick W.Latitude 37 Homes
Kostas, thanks so much for your review and for engaging Latitude 37 to design and build your new home. We're very pleased to have delivered a unique, custom home design that fulfilled every element o... Read more
f your brief, an enjoyable and collaborative client experience and an end result built to a very high quality standard, on budget. Best wishes to you and your family as you settle in to your fabulous new Latitude 37 home. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
MelGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Happy in our new home
We've just finished building with Latitude 37 Homes and we're settling into our brand new home. We did a knockdown and rebuild, and worked with Latitude to design and construct our home.
We found the team to be professional and focussed on getting us the best outcome for our budget.
Like all builds there are highs and lows and many decisions to be made along the way. Like with every investment the team you work with make all the difference. That was the case for us in particular a big shout out to Monica Leah, Matt Rule and Peter O'Toole who were with us on our journey. We got the home we planned and wanted, and all on budget, and even slightly ahead of schedule!
1 comment
Nick W.Latitude 37 Homes
Mel, thanks for taking the time to provide your feedback. We're very pleased to have again delivered on our Vision of Happy Clients, Great Homes. All the best for the years ahead in your fantastic L... Read more
atitude 37 custom home. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
ColeGreater Melbourne (Outer), VIC
- Verified customer
Our dream home.
Our experience building with Latitude 37 was fantastic, from concept through to handover.
Working through the design phase was exciting and rewarding as we had plenty of ideas on how our new home should work with our sloping site. The designer made us feel part of the process and accommodated our very specific ideas but also suggested other options to consider based on his experience. We ended up with a design we love, something we feel we had a hand in creating.
Time for detailed selections. Another great experience with L37 in their sho...Read more
wroom. We had a thorough understanding of what we were trying to achieve with our interior design and once again L37 listened but also provided direction where it was needed. The process of selection and understanding upgrade options was clear and easy to work through. Seeing our dream home come to life through the construction process was extremely satisfying. Our Site Manager followed what seems to be a trend at L37, very accommodating to a couple of new home owners eager to see daily progress, sometimes twice a day! We were given plenty of opportunity to see the house throughout construction, being walked through at scheduled times but also upon request if we felt the need. We were never made to feel like a burden on the construction team, most of the time it was the opposite and we felt like part of the team. In the end, we had a few minor hiccups as any build does, but nothing that wasn't addressed immediately by L37. What we have now is our dream home which we fall in love with more and more every day. We couldn't be happier with our experience with Latitude 37. If we ever need to build again or suggest a builder to friends or family, we wouldn't hesitate in recommending Latitude 37.1 comment
Nick W.Latitude 37 Homes
Cole, thank you for your fantastic review of our business, confirming that we have again delivered on our Vision, "Happy Clients, Great Homes". Your comments around our collaborative custom design, i... Read more
nterior design and construction processes are fantastic and very much appreciated. The team work really hard - feedback like this helps us to continually reinforce to our team that their efforts deliver great results for our clients. We wish you all the best for the years ahead in your wonderful Latitude 37 custom home. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Other Home Builders
AshMelbourne
- 2 reviews
- Verified customer
Shopped around many builders but glad we locked in with latitude 37
With a sloping block and looking for a design to work with our block we were turned down by many builders at the door. We eventually found latitude 37 and from the start they were great to work with. We gave them a list of what we wanted and it only took 2 goes before they presented us with a floor plan perfect for us. They were open to customizing to any product we asked for. When we did have an issue with one of the trades they were quick to rectify and replace with a new contractor to keep us moving. We have waiting nearly a year before writ...Read more
ing this review as we wanted to get past the initial hype and excitement of moving into a new house. Im glad we did as I can still honestly say we still love every single thing about this house. We have had next to no issues. They were great with the defects at 90 days and fixed every small item not that we had many. My wife and I think we will live here for many years to come and be able to enjoy the great design and quality of this house. Our site supervisor Andrew was fantastic to work with and gave us any information we needed. They were completely open to walkthroughs whenever we requested one and had nothing to hide. We have no other option but to highly recommend latitude to anyone and we would certainly considering using them again in the future.1 comment
Nick W.Latitude 37 Homes
Ash, thanks for your review. I'm very pleased to hear that we met or exceeded all of your expectations around design, client service, construction quality and post handover service and that we have a... Read more
gain delivered on our Vision, "Happy Clients, Great Homes". Thank you for choosing Latitude 37 to build your fabulous new home, we wish you many years of enjoyment. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Find out how Latitude 37 Homes compares to other Home Builders
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Jeff SGreater Melbourne (Metropolitan), VIC
- Verified customer
A great team of people dedicated to delivering a good product
The onsite team were responsive and customer focused. At all stages during the build they kept us informed and dealt with any issues professionally. The end result is a house that has been well constructed with a high level of attention to detail. Whilst there have been some points of disagreement about details on the plans - the team on the ground at all stages were solutions focused. I would like to highly commend Andrew, Lorne, Mitch and Ambere - they are a credit to the organisation and made our journey easy and enjoyable.
I would suggest t...Read more
1 comment
Nick W.Latitude 37 Homes
Jeff, thanks for taking the time to post your review. It's great to hear that you are a happy client in a great home and that we have delivered on our Vision. I concur with your comments about our P... Read more
eninsula team and i'm pleased to report that each of our 3 regions are equipped with similarly capable and committed staff who are focussed on great outcomes for each client. We wish you many years of happiness in your new Latitude 37 home. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Lucy HGreater Melbourne (Outer), VIC
- Verified customer
The Devil is in the Detail!!
The Devil is in the Detail!!
Review of Latitude 37 MacDonald Townhouse (unit 1)
Settlement on August 2, 2018
As you can imagine, downsizing has its ups and downs, and extremely stressful, although we were terribly excited about finally moving into our beautiful new townhouse, sometimes things have a way of not going smoothly. We had intended to write a review two weeks after we moved in but unfortunately the main sewerage pipe became blocked from concrete that accidently was poured into pipe when the driveway was being build. It’s now ...Read more
14 days that we’ve been without an ensuite, and needless to say, we are not happy!!! It’s been a huge inconvenience and very disappointing. And to add insult to injury, the so called energy efficient heating & air-conditioning system by Brivis is inadequate to cool a two-story townhouse during the extreme hot temperatures we’ve had recently. But let’s go back to November 2017, when we decided to purchase “off the plan”. We’re in our late 60’s and had never purchased this way but wanted to take advantage of the savings from both the builder and the government, available to seniors, such as reduced stamp duty. Plus we had hoped we could get in early enough (build was at 40%) to make some minor changes to the plans, like extra power points, ceiling fans upstairs and under mount kitchen sink. Keep in mind that buying off the plan is NOT a CUSTOM build so only a few changes are possible and many things are out of our control!! Let me repeat……it is NOT A CUSTOM BUILD!!! Throughout this journey, the realtor, One Agency, has been fantastic!! Steve has been the main form of communication between Latitute 37 and us. He really did bend over backwards to help us attain many of the extra’s we wanted. He was very patient with us whenever we asked if we could make another inspection. To be honest, we were on site weekly and most weekends we would drive by to keep an eye on progress. Five months after we purchased (April 2018), things got more complicated and communication began to deteriorate to say the least. At this stage, we were meeting more of the Latitude staff, such as the site manager, project manager, landscaper, and the army of trade’s people.1 comment
Nick W.Latitude 37 Homes
Lucy, I'm disappointed with your feedback. As you have acknowledged, you purchased a townhouse (part way through construction), you did not build a custom home. Notwithstanding this we incorporated ... Read more
a number of changes that you requested via our RE Agent including electrical modifications and a plastered opening under the stair that required rework to already completed elements of the project. The solar hot water unit was never shown on contract plans but was inadvertently left in the specification. We in fact provided 2 x 2,500L water tanks which were not in the specification but were on the drawings and were consistent with the existing planning permit. We discussed and you accepted this mid 2018. As for handover timing, construction was completed well before settlement - again you are well aware that the handover delay was solely a result of the Council and Titles Office delays in finalising the subdivision which was outside of our control. We were as keen as you to complete the settlements and so we were chasing this daily. Ultimately, we are very proud of the home we designed and built. We are not aware of any current issues but, as always, we are happy to discuss any concerns that remain. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
New House Build. Professional and efficient building company!
Our Dream beach home is completed!! L37 being specialists in slope builds the build was completed to schedule with minimal delays along the way. The project manager keep us in the loop the whole way and any small changes needed the project manager came up with solutions and alternative products to choose from. From the drafting stage to handover the process was smooth sailing. Highly recommended
1 comment
Nick W.Latitude 37 Homes
Andrew, thanks for taking the time to post your review. It was good to chat with you recently and hear first hand that you've had a great experience with Latitude 37. We're very proud of the design ... Read more
and build quality and we're thrilled that you agree. We hope you enjoy your new Latitude 37 home for many years to come. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Tom NGreater Melbourne (Metropolitan), VIC
- Verified customer
An enjoyable building experience
We decided to go with Latitude 37 as we really liked the design we saw at one of the display homes and it was just exactly like what we had in mind. The design is very well suited with the orientation of our block and the home is filled with natural light.
Everyone that we've dealt with throughout the process was very friendly, helpful and accommodating. The planning stage took us a while but as soon as they moved on site and slab was poured, everything progressed quickly and seamlessly without any significant delays. Both site managers were ea...Read more
1 comment
Nick W.Latitude 37 Homes
Tom, thanks for taking the time to post your review. We're very pleased to have again delivered on our Vision "Happy Clients, Great Homes" in delivering a fantastic new custom home for you and your f... Read more
amily in Doncaster. We wish you many years of happiness in your new Latitude 37 home. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
BobsallyGreater Melbourne (Outer), VIC
- Verified customer
Our Dream Home Is Complete
Our Dream Home Is Complete.
We finally moved into our new Latitude 37 built home in November 2018; it is absolutely amazing.
Our building journey commenced in 2016 when we first engaged Latitude 37 after many visits to various display homes. Initially, considerable time was spent in the planning and design phase - while frustrating, we now appreciate the importance of considering all the different building options offered by the Latitude 37 Architects. Our home was designed perfectly in order the maximise the magnificent views from our s...Read more
loping, seaside block of land. Finally, in January 2018 construction commenced with the site cut - this was an anxious period as we had a large amount of underground rock that required blasting. Although the builders provided us with forewarning that the area was renown for rock, the delays and associated costs did cause some sleepless nights. At least the rocks could be used in our landscaping plan! There were some other additional costs also incurred during different stages of the build; many were variations made at our request. Once the slab was poured, the build progressed in a timely manner. Latitude 37 staff were very patient with our constant inquiries following regular visits to the site (which were always after hours although some of the very friendly tradies got to know us quite well). We did raise a number of concerns which largely demonstrated our ignorance as first time home builders. At lock up stage, the construction site started to look like our home. This was a very exciting time - the long wait was nearing the end. We were nothing short of impressed each and every time we visited.1 comment
Nick W.Latitude 37 Homes
Bob & Sally, thanks for the feedback.
We are absolutely delighted with your review, confirming once again that we deliver on our promise of "Happy Clients, Great Homes". We have already shared your ... Read more
comments with our team and with Lorne in particular as just reward for a job well done.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Shaky start but Strong ending
What led us to Latitude 37 was they specialise in slope builds and their transparent process. However, the sales and contract process was a painful experience, with misinformation and incorrect details all through that phase. At one point we considered walking away, but ultimately glad we didn't. Simon turned the whole experience around with his industry knowledge and tips allowing us to customise a pre-design plan to suit our needs. And from that point on, Matt and Andrew our onsite managers (and contractors) did a great job at building a g...Read more
reat home for us. Workmanship and build quality appears to be of a very high standard with minimal issues post-handover/warranty stage. Handover occurring prior to the contracted end date. We've now been here for 6 months and are very happy.1 comment
Nick W.Latitude 37 Homes
Jo & Scott, thanks for the review. I'm not aware of the detail of your experience and would be happy to discuss with you in the interests of further learnings and training for our team. It is certai... Read more
nly not our intention to mislead. Designing and building a custom home is a very complex process and we work very hard to keep our clients informed and ensure detailed review of documentation at key milestones to ensure alignment of expectations on the way through to Contract. I am disappointed to hear of your concerns and I can only apologise if you feel that we fell short of expectations in that regard. However, I am very pleased to hear that we delivered a high quality, custom home ahead of the contract build time which is ultimately what we set out to achieve. We hope you enjoy your new home for many years to come.Similar opinion? Write a review on ieatwords.com.au!
Find out how Latitude 37 Homes compares to other Home Builders
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- Verified customer
Fantastic new home experience
Overall we had a fantastic experience with Latitude 37 for the construction of our new home.
We were very well supported by Gabriel and Seamus during the design phase of the project. They understood our needs, helped us prioritise inclusions and presented concept plans for our dream home while being conscious of our budget. This positive experience continued through the detailed design phase with Simon who was friendly, knowledgeable and kept us informed of updates and changes. We did notice that in the lead up to contracts being signed that...Read more
some of the general allowances such as engineering/site costs and modifications required for our bushfire attack level had slowly crept up with each revision of the costing which did put pressure on our budget. There were also a few changes to latitude suppliers which meant that some of our selections (such as windows) were no longer available. We required council planning for our home, which was a long and frustrating process. Our main contact at Latitude had left the company and so the transition between multiple contacts was a little bit messy. Although we understand that town planning can be somewhat harder to control and influence, we felt the push for progress was more on our side and were not always fully informed. This was a little bit frustrating when there was a financial impact of cost escalation for every month the town planning was delayed. It was good to see Simon help push through the last few barriers to get this over the line. Our exterior and interior design sessions were productive but intense and exhausting. It is quite a lot of pressure to make so many decisions about colours, fit and finishes in such a short period of time (half a day for external, one full day for internal). We are lucky that we were well prepared and well researched which meant many of the decisions on the day were much easier. We could see that if we were not adequately prepared we would not have ended up with such a positive result. We found the standard inclusions were generally to a high standard, but we still found ourselves selecting some upgrades across the board, including flooring, electrical, joinery and external finishes. At contract signing we found we were quite a bit over the original NHP cost estimate but within our budget. The real highlight for us was once construction started. We were lucky enough to have two fantastic site managers. Firstly our stage one site manager Mitch had excavation, in grounds, slab and the frame up and running in no time. As we got closer to the handover to stage two, Mitch had taken on another role so Andrew jumped in a little bit earlier. Andrew was an absolute star of a site manager. He was never too busy to take a phone call or facilitate a site visit and we were always kept fully informed of construction progress. We could see that the site was very well managed as there were very few issues and when they did arise, Andrew always worked with us and the trades to ensure a satisfactory outcome. We were particularly pleased that as it became clear that we were ahead of schedule, he continued to push for a pre-Christmas handover without sacrificing quality. We did find that our construction coordinator in the office did not really communicate updates, but this was not an issue as Andrew would give call or meet us almost every week. We have no doubt that Andrew is a major part of the reason that we enjoyed the construction of our new home.1 comment
Nick W.Latitude 37 Homes
Adam, thanks for taking the time to write a detailed review. We really appreciate it and no doubt it will help future clients to validate our promise of "Happy Clients, Great Homes". You'll no doubt... Read more
be pleased to hear we have re-engineered our interiors process in response to similar feedback that clients found the process quite exhausting. Our Interior Design partner now facilitates a number of separate appointments with each client, focussed on different elements of the custom interior design (bespoke joinery design, selection of fittings and fixtures and finally materials, colours and finishes). This staged approach together with a much more diverse range of possibilities with interiors ensures that clients really enjoy this process and it gives us more time to really nail the interior design brief and deliver an amazing outcome. We are constantly reviewing our process and considering feedback from our clients to ensure we offer the best possible custom design and build experience. Thanks again and we trust you will enjoy your new home for many years to come. Regards,Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Definetely would recommend
I would recommend Latitude 37 to anyone who is looking to build.
I had a really good experience building three units with them from the beginning. Gabriel did the design process，Rachel did the interior design. They both good at what they do.
When construction started，first site manager Matt did a good job with communication and deliver promises. Second site manager Andrew took over at a later stage，he was good with communication and quality control as well. He has strong attention to details，which helped me picked up some minor issues ...Read more
at handover. Construction coordinator Kaeli-May was the best. I dealt with three coordinators along the process，she was the only one who willing to do extra work to just make client happy. She was good with communication and let me know where things at all the time. She helped me out with any requirements I had during the construction process even some of the requirements were not their responsibility. We hit some bumps along the way，but all solved smoothly without delays. So no complaints there. Building quality is good as well，I did find some minor issues after handover，put on the warranty list. Got replied quickly for repairments.1 comment
Nick W.Latitude 37 Homes
Rea, thanks for your fantastic review. I am very pleased that our team have again delivered a fantastic project outcome and that you have joined the ranks of Latitude 37's "Happy Clients, Great Homes... Read more
". I have passed on your feedback to our team including our Stage 1 Site Manager (Matt) who ran the project to around lockup stage and Stage 2 Site Manager (Andrew) who overlapped with Matt and ran the project through to final QC stage and handover. Your review is a fantastic reward for a team of people that work really hard to deliver a high quality outcome for you. We wish you all the best with the development. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
May O.Melbourne
- 2 reviews
- Verified customer
Very happy home owner
Our handover was in December 2017, so we've been in our home for nearly a year now. Have been absolutely thrilled with our new home.
Lat37 did a great job, from the planning stage to handover and everything in between. This is not to say that nothing went wrong, there were a few issues along the way and various mistakes, but Lat37 rectified them to our satisfaction. There was also a delay in the handover but Lat37 kept us informed throughout.
The workmanship and quality were good overall, some better than others depending on the con...Read more
tractors. The cost of the build was very reasonable and as estimated, we are very happy with what we got for the price. This is our third build, so we had realistic expectations when it comes to working with builders and various contractors. We have friends who have built with them, and had their handovers recently, and we have also recommended other friends to build with Lat37. When it's time to build our fourth, we will consider building with them again. Big thanks to Chris S for designing our home, we love it; to Leisa S for patiently and efficiently answering all our questions and keeping us well informed along the way; and Mick S for your help especially at the period close to the handover. We've worked with so many other staff members along the way, some still with the company and some have moved on, and the experience has been a very pleasant one.1 comment
Nick W.Latitude 37 Homes
May, thanks for the fantastic review. We're very proud of the home we custom designed and built for you on what is quite a challenging site with a steep slope and narrow rear boundary. It's a fantast... Read more
ic capability statement for us and no doubt a wonderful family home for you. We're thrilled to have again delivered on our vision, happy clients, great homes. Thanks again, keep enjoying your new home and we look forward to helping you again when it's time for #4. Regards. Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
SimonMelbourne
- 2 reviews
- Verified customer
Good builder
We started our home building journey over 3 years ago after purchasing a block of land. We researched various custom and volume builders, visited display homes, read ieatwords and talked to people who had built homes recently. We selected Latitude because of their expertise in building on sloping land, their ability to do custom builds and make best use of available land, their good customer reviews and the impressive display home in Balwyn.
We found the design process relatively smooth. We presented our ideas and the designers came up w...Read more
ith the design. We went through over 10 revisions of the design and the designers were always able to accommodate our requirements. Unfortunately they did not have any 3D design software at that time to give us a 3D walkthrough of our proposed home, it would have been very useful. Rachel did the interior design and we found her to be very knowledgable and helpful. After the design we had to put the project on hold because the housing estate developer was behind schedule and we couldn't settle the land purchase. Unfortunately the contract price had an 0.25% escalation penalty each month because we couldn't sign the contract as we had no idea when the land would settle. The project finally resumed in late 2017. Once the build started, the main issue we found was the site manager wasn't the greatest at communication.The site manager seemed like a decent fellow but seemed to struggle a bit under the load of managing several site builds at the same time and at times didn't respond to messages and once forgot to attend a meeting. The worst incident was getting billed for the use of power generators months into the build and only finding out when the bill arrived. However we managed to come to a mutually acceptable agreement with Latitude management over this issue. We changed site manager after this and Steve came on board as site manager. Steve turned out to be a fantastic site manager. He has a strong attention to detail, is great at communication and goes out of his way to keep the customer happy. Our first meeting was an on-site meeting after hours on a raining night. Steve picked up the build mid-way and did a stellar job in bringing the project to a conclusion a month before the contracted date. We paid for our own independent building inspections at the slab, frame and lockup stages. No major defects were found and when I spoke to one of the inspectors during an inspection, he said Latitude is generally pretty good with their build quality. We have just moved in to our new home and think the build quality is excellent. The only issue we have noticed since moving in is that the TV aerial appears to be sub-standard as we can't pick up most TV channels. Other than that we are very happy with our new home.1 comment
Nick W.Latitude 37 Homes
Simon, thanks for taking the time to post a detailed review. I'm very pleased that the experience was a good one and you are very happy with the finished home. I can confirm that we now offer 3D des... Read more
ign in both exteriors and interiors, in keeping with the custom nature of the work we do and to ensure client expectations are fulfilled. The generator incident was disappointing but, as we discussed at the time, it was due to the Developer not providing power to your site. In the end, we waived a proportion of the costs in good faith given communication around this could have been better. I couldn't agree more about your assessment of Steve, he has been great. We now have an independent QC inspection as part of our standard offer which further reinforces the effort we go to to deliver a quality home. Thanks again for the review and we wish you years of enjoyment in your fabulous new home. Regards, Doug MacLeod CEO/DirectorSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
We appreciate latitude 37 for there expertise in dealing with challenging landscapes. Overall a deli
I would definitely recommend Latitude 37 to anyone who is looking at build on a sloping or challenging block. Before signing up to latitude the prospect of us building our dream home on our block was looking highly unlikely. We have gone through an entire drafting and quotation process with two other custom builders and offered us very little for our money. No major volume build would touch our block with a 10 foot pole. Latitude were the only builder with pre-designed and priced plans that would talk to us. After our initial consult and quotat...Read more
ion we were very excited that latitude could actually put there display home (which was on a flat block) onto our sloping block. We did take a hit with site costs to make this happen given the extra excavation, retaining and modifications to make the plans works but overall we had a quote for a 44 square meter home for around $470,000 when a our other quotes were not even 30squares for $550,000. These prices are bare basic homes with no extras. By the time we ended up with our final contract we ended up paying $560,000 but we did have some nice inclusions like timber flooring and ducted cooling. This left us in an excited and vulnerable position (especially when we have the "take it or leave it" disputes and we know there are no other builders to turn to). The initial quotation process was an extremely stressful process. The process is approximately 5 steps and at each step a new quotation is given to sign and pay until you receive the final contract. At each step we had an unpleasant surprise or thousands of dollars added to the cost without any consultation or explanation given to us as the customers. We would then have to dig through the paperwork and investigate were the extra costs were incurred, have an argument, and end up loosing with a "take it or leave it mentality". A few examples, after the initial quote it was determined that the drop next to our laundry entrance was to steep and we needed to have a landing included. This added around $4000 to the price which we weren't prepared for. He were forced to accept this for the property to meet building compliance. In another step we found that the price of the building itself went up $4000 (again just casually just added to the new house proposal without informing the customer). After questioning Latitude they informed us that when we previously asked for a room dimension to be increased and they only added the width into the total square meters and not the length. (this was picked up after we accept the original price and paid more money to progress with the contract). We were again told "take it or leave it because that is how much it costs". When it came to the final stage in the quotation were you start pick out the little details in the house like timber flooring, carpet, shower screen etc the quotations given were massively inaccurate beyond comprehension, some of the prices appeared triple to quadruple to that which was at the consult. I believe the problem is that the people who provide the advice and quotation don't actually communicate to the people who draw up the new home proposal to allow for such discrepancies. Latitude are very quick to push the process to the next step, provide paper work that states payment to be made in 7 days or incur penalties but fail to talk the customer before hand about all the changes and prices differences. Putting the contracting stage aside which is horrible, the actual build process was very pleasant and exciting. It was evident that this company is very organised and move things along quite quickly. I particularly enjoyed having constant updates from the construction site managers who kept me informed at every stage of the process (throughout the 10 months of building I would speak to site manager around once a week to hear how the progress was going which was very appreciated). From the office end the construction co-coordinator's were also very pleasant to deal with and very prompt to address any concerns. We would regularly visit the site and we were very impressed to the attention to detail. The site managers are very thorough going through the build process and calling back the trades to correct every little imperfection that arises. There was one sub-contractor that we were personally not happy with Latitude using is the electrical/home tech company Argus. I would recommend anyone using latitude to treat Argus with maximum suspicion if you are expecting premium high end products. This company charges astronomical prices for the wiring provisions but uses average/standard cabling. For most people this might be ok, but if your an enthusiast demand the brand and specifications in the contract and not just a generic list of provisions. An example, we were expecting argus to use a 192 strand speaker cable when they installed a 60 strand cable (the fact that this number was actually specified on the contract we could battle out a replacement). I wish i knew the brand of the HDMI cable being used since they charge around $400 for this, and a cheep generic cable was used (valued at around $60-$70) which doesn't work with some of the high end 4k HDR projector brands (obviously you need to factor in some labor costs of taking a minute to run a cable 10 meters in a open frame building...). Latitude are also ruthless with post contract variations. There is absolutely no room for negotiations for any changes that have any costing involved without incurring a $750 post contract variation fee. If you have to do one add everything into this variation before signing it. We tried to avoid this but we bit the bullet on a big ticket item and signed for $750. We then thought of one extra item we wanted added after signing this 6 hours later and we received another $750 post contract variation fee. IE we paid $1500 in a single day of post contracting. Even if the builder gave you wrong advice during the contract stage and you are told you can do something after building commenced, this is not taken into account and you will be charge $750 to make the change. To give latitude credit they are very happy to accommodate any changes post contract changes which don't have a price attached, such as changing the position of an item or changing the pattern the tiles are laid or changing the color of the paint. With all that said and done we are very grateful for the finished product. We have our dream home that we are proud off. We feel this home is the "next level" in quality far beyond what you would get with your standard volume builder. Even after we have given our final payment and the home is handed over, latitude have been very pleasant and supportive with any problems we had. I simply message the office or site manager with my problem a trades person is organised practically the same day. We are very grateful for this.1 comment
Nick W.Latitude 37 Homes
Adam, thanks for the feedback. Given we offer genuine custom design solutions, we do get involved in complex projects that other builders are not equipped to handle.
You raise a number of concerns w... Read more
ith your journey and I'm pleased to confirm that a number of process improvements over the last 12 months have resolved these concerns. Our pricing process/proposal format is now simplified to avoid confusion and ensure clarity as the design and/or specification changes through the process of documenting the project.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Samwasked
Has Latitude 37 got an answer for me. How could this happened. First day moving into my new house after the landscape was done I checked the water tank. I have seen dirty water in the toilet before. I found the leaves trap on top of the water tank broken at the rim and the mesh badly damaged, obviously done quite a long time ago. The plumber checked and there was no pump in the tank. The water pipe going into the tank was folded onto itself and taped together in quite a professional way. Obviously removed by a plumber needing a ladder to get up there to remove the pump.
Two days later on a hot 40 degrees day the new evap cooler failed to work.
The next day one of the new toilets blocked. Lat 37 blamed me for using too much toilet papers and blame the landscaper for putting dirt into the pipes!!
The week after, hoping to find something positive about my build I found the ceiling over the alfresco starting to sag and crack. I am trying hard to find something, anything built by latitude 37 that is done right first go.
Definitely not the gutters. Not the down pipes. Not the walls. Not the windows. Not the flyscreens. Not the doors. Not the slab.
Not the plaster ceiling. Not the floorboards. Not the sliding screens. Not the kitchen tap. Not the kitchen exhaust. Not the basin taps. Not the oven. Not the light switches. Not the evap cooling. Not the hot water system. Not the water tank.
Arrrh.....the carpets. They were put in fine. But only found out later that the carpet company refused to use the underlay that lat 37 charged me a lot to upgrade. Why. The quality of this expensive upgraded underlay was still too poor for the company to deal with.
Is this what Latitude meant by great homes happy clients.
No answers
Samwasked
It was my last site manager who ignited this whole mess by refusing to build a retaining wall that Latitude 37 had already taken money for. The same person buried my front porch under concrete. The same person covered my featured laminated timber beam with concrete on his own initiative. The same person who begged me to back signed stage inspections yet refused me entry into my own home. The same person repeatedly reported to his senior that the house was completed when it was not. The same person who offered to do private discounted work on my house but please keep this quiet he said. He offered to tile my shower with mosaic tiles from his home for a reduced cost. He offered to paved my alfresco for a reduced cost yet Lat37 refused to do the same because their previous work in this area failed badly. The same person who put on my site buildings materials that were not to be used on my project.
Yes. This same incompetent, untrustworthy site manager was now assigned to look after the maintenance services of my house. Is this for real?
It this how Lat 37 gets back at clients who complain about their bad builds?
2 answers
Sorry to hear that. Which means how important a good site manager is! I was so lucky I had him for my last site manager. Even just had for 2 month. He just bright my life. We still keep in touch at the moment. Even now, every time I send him a photo with faulty. He just call his trades come and fix straight away. Very reliable person.
Believe me I am so happy for you. Yours must be the other Lat37.
Samwasked
Has Doug McLeod retired? Why does W Nick now own all the words of D McLeod
Why is there such a high turnover of managers, ceo, directors? Even the name was changed from Esperance to Lat 37. To run away from bad publicities?
No answers
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Nick W.Latitude 37 Homes
Lance, thanks for taking the time to write a review, we appreciate the feedback. We are very pleased to hear that we have delivered a fantastic custom design and build solution for you that others we... Read more
re unable to achieve. With respect to your frustrations with the interior design stage, I am pleased to confirm that significant changes have been made to our process. We now have a formal estimating update during and after the interior design process to ensure the fitout remains aligned with each clients budget to expedite a high quality outcome, on budget. Were partcularly pleased with your feedback on the construction process, service and quality as we work very hard to deliver a great end result. We trust you will enjoy your fantastic new Latitude 37 custom home for many years to come. Regards, Doug MacLeod Director