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Reviews

4.5

133 reviews
5
(94)
4
(25)
3
(5)
2
(4)
1
(5)
  • Build Stage
  • Customer Service
    4.6 (28)
  • Site Admin
    4.7 (26)
  • Timeliness
    4.3 (27)
  • Structural Integrity
    4.6 (25)
  • Plumbing & Waterproofing
    4.3 (25)
  • Electrical & Lighting
    4.3 (26)
  • Flooring
    4.7 (25)
  • Transparency
    4.2 (20)
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CSC

CSCMelbourne

  • 6 reviews
  • Verified customer

A Professional Custom Home Builder

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes
Shan n Phil

Shan n Philmelbourne

  • Verified customer

Completed on time, in good quality

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

  • Verified customer

Esperance built us our dream house

published

The amazing team at Esperance has made this a very exciting and stress free journey. We were struggling to find someone to build on our sloped block, but thankfully Esperance has the experience and knowledge, which allows them to build on any site. The finish and the details of our house are brilliant. Everyone at Esperance have been very supportive and professional from start to finish and we highly recommend them. We love our new home!

1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

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Jo Egan

Jo EganMelbourne

  • Verified customer

Amazing home and wonderful service A+++

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

John Dry

John Dry

  • 2 reviews
  • Verified customer

Head Turning...

published

L37 have created a quality, boutique & I have to say magnificent 'head turning' mansion on a most difficult sloping site despite a challenging 'turn key' brief. The Chris Stiligoj contemporary concept has been transformed into a cool, light filled, minimalistic reality, largely due to diligent & professional communication & direction from Brock Reid as Project Manager but equally from the friendly 'impartial' & frequent discussions with Krystle Griffith L37's Construction Coordinator. The entire building process, with its anticipated 'stresses' for builder & client alike was always well managed & hence relatively straight forward. Thank you L37.

1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

Tim Pevitt

Tim PevittMelbourne

  • Verified customer

Very happy, highly recommended.

published

Very happy with everything from the initial consultation, design, build and to completion.
Nothing was an issue, the whole team are happy to look at or discuss any queries or concerns.
For a first time building a home, we are very glad we chose Esperance. We had an endless amount of questions, which were answers quickly and respectfully.
Any issues that came up were always discussed, and quickly resolved.
Both Jamie and Arty, our site manager's were very accomodating in setting up site visits and seemed more than happy running us through the house, and the progress it was making.
Would recommend, and have already.

1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

  • Verified customer

Professional Project

published

Our journey with Esperance Homes was enjoyable from the start to the finish. At every stage of the build from our initial meeting, process with the plans and the construction stage all went extremely well. If there were any queries we were happy that the team were able to help us straight away to fix anything that we were concerned about. We hope in the future for the Latitude Group to build our forever home! Thanks everyone at Esperance Homes for a wonderfully finished quality home. A special thanks to the site manager Rod, who had a very good eye for detail, kept us well informed and made sure everything went smoothly with no hiccups. We had a wonderful experience at every stage of the build.

1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

  • Verified customer

Dream Home

published

Thank you Latitude 37 for building our dream home. Designing and building a house on narrow block can be challenging. The team at L37 managed to turn this challenge into the perfect house. In addition, Liam, our site manager, was such a pleasure to work with. His attention to detail and pleasant professional manner instilled trust in the workmanship. We could not be happier. We highly recommend L37 as a builder of choice.

1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Hi Darren, Your new custom designed and built home is indeed a fantastic result on a difficult site. Thanks for the great feedback. We hope you get years of enjoyment living there. Regards, Doug MacLeod - CEO, The Latitude 37 Group.

Review collected in partnership with Latitude 37 Homes

  • Verified customer

Traffic stopper

published

Overall we were very happy with the quality of works, after we moved in we found several quality issues that we were 100% happy with, but latitude 37 did not hesitate to rectify them to our satisfaction and even went beyond what their obligations shoulc have been.
Towards the end of the build we had issues with the supervision of the build but once we brought this to the attention of management they allocated our build to a higher level of management to ensure all our requirements and deadlines were met.
Customer service and support was excellent they really do try to make your build a pleasurable experience with your satisfaction th r ir goal.

1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

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Craig Karen DeWilde

Craig Karen DeWildePatterson Lakes

  • Verified customer

The Gorgeous Home Of Our Dreams

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

Phillip Diamataris

Phillip DiamatarisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

A journey one tends to fear......Thank goodness for Latitude 37

published
2 comments
Latitude 37 Homes
Nick W.Latitude 37 Homes

Thanks Doug. The truth needs to be told...too often we hear only the negative. We just hope that your post build service continues to be a positive exeprience for us. The house is fsntastic by the way! We love it. Phil and Sue

Review collected in partnership with Latitude 37 Homes

  • Verified customer

Third stage - Completion

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes
A&FJ

A&FJMelbourne

  • Verified customer

Would happily recommend.....

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes
Kerrie B.

Kerrie B.Melbourne

  • 2 reviews
  • 1 like
  • Verified customer

Faultless project

published

The pre-sales support was fantastic and colour the consultant made our selections very easy and an enjoyable experience.
We have started our house build and have been extremely pleased with progress so far. We have made a couple of variations which were not a problem and Esperance Homes were very accommodating. The building supervisor has been updating us as to what was happening on our site and even though the weather has been a problem the builders just keep going. We cannot fault the workmanship.

Review collected in partnership with Latitude 37 Homes

Morrissey

MorrisseyMelbourne

  • 6 reviews
  • 1 like
  • Verified customer

Seemless from start to finish

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Review collected in partnership with Latitude 37 Homes

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  • Verified customer

A builder that does what they say they will do

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes
Ryan Carter

Ryan CarterMelbourne

  • 2 reviews
  • Verified customer

Exceptional standard and service

published
Peter-k

Peter-kAU

  • 13 reviews
  • 4 likes

Superb, custom volume builder

published
2 comments
Latitude 37 Homes
Nick W.Latitude 37 Homes
Peter-k
Peter-k

Not a problem Doug.
Thanks for finding a solution for our difficult block.
Many thanks Peter Kidman

Duncan and Trish

Duncan and TrishMelbourne, Victoria

HIA 2014 Professional Medium Builder Award For Good Reason

published
2 comments
Latitude 37 Homes
Nick W.Latitude 37 Homes
Duncan and Trish
Duncan and Trish

A fine example of excellent customer service

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes
Page 5 of 7
See all Latitude 37 Homes reviews

Questions & Answers

Samw

Samwasked

Has Latitude 37 got an answer for me. How could this happened. First day moving into my new house after the landscape was done I checked the water tank. I have seen dirty water in the toilet before. I found the leaves trap on top of the water tank broken at the rim and the mesh badly damaged, obviously done quite a long time ago. The plumber checked and there was no pump in the tank. The water pipe going into the tank was folded onto itself and taped together in quite a professional way. Obviously removed by a plumber needing a ladder to get up there to remove the pump.
Two days later on a hot 40 degrees day the new evap cooler failed to work.
The next day one of the new toilets blocked. Lat 37 blamed me for using too much toilet papers and blame the landscaper for putting dirt into the pipes!!
The week after, hoping to find something positive about my build I found the ceiling over the alfresco starting to sag and crack. I am trying hard to find something, anything built by latitude 37 that is done right first go.
Definitely not the gutters. Not the down pipes. Not the walls. Not the windows. Not the flyscreens. Not the doors. Not the slab.
Not the plaster ceiling. Not the floorboards. Not the sliding screens. Not the kitchen tap. Not the kitchen exhaust. Not the basin taps. Not the oven. Not the light switches. Not the evap cooling. Not the hot water system. Not the water tank.
Arrrh.....the carpets. They were put in fine. But only found out later that the carpet company refused to use the underlay that lat 37 charged me a lot to upgrade. Why. The quality of this expensive upgraded underlay was still too poor for the company to deal with.

Is this what Latitude meant by great homes happy clients.

No answers
Samw

Samwasked

It was my last site manager who ignited this whole mess by refusing to build a retaining wall that Latitude 37 had already taken money for. The same person buried my front porch under concrete. The same person covered my featured laminated timber beam with concrete on his own initiative. The same person who begged me to back signed stage inspections yet refused me entry into my own home. The same person repeatedly reported to his senior that the house was completed when it was not. The same person who offered to do private discounted work on my house but please keep this quiet he said. He offered to tile my shower with mosaic tiles from his home for a reduced cost. He offered to paved my alfresco for a reduced cost yet Lat37 refused to do the same because their previous work in this area failed badly. The same person who put on my site buildings materials that were not to be used on my project.
Yes. This same incompetent, untrustworthy site manager was now assigned to look after the maintenance services of my house. Is this for real?
It this how Lat 37 gets back at clients who complain about their bad builds?

2 answers
Peter
Peter

Sorry to hear that. Which means how important a good site manager is! I was so lucky I had him for my last site manager. Even just had for 2 month. He just bright my life. We still keep in touch at the moment. Even now, every time I send him a photo with faulty. He just call his trades come and fix straight away. Very reliable person.

Samw
Samw

Believe me I am so happy for you. Yours must be the other Lat37.

Samw

Samwasked

Has Doug McLeod retired? Why does W Nick now own all the words of D McLeod

Why is there such a high turnover of managers, ceo, directors? Even the name was changed from Esperance to Lat 37. To run away from bad publicities?

No answers

Get an answer from our members and Latitude 37 Homes representatives

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