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Reviews

4.5

133 reviews
5
(94)
4
(25)
3
(5)
2
(4)
1
(5)
  • Build Stage
  • Customer Service
    4.6 (28)
  • Site Admin
    4.7 (26)
  • Timeliness
    4.3 (27)
  • Structural Integrity
    4.6 (25)
  • Plumbing & Waterproofing
    4.3 (25)
  • Electrical & Lighting
    4.3 (26)
  • Flooring
    4.7 (25)
  • Transparency
    4.2 (20)
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MJS

MJSAU

  • 2 reviews

Very Happy With Our Lovely New Home!

published

What can I say?! It has been our dream to build a new home for quite a while but we were always put off by the inevitable "horror" stories you hear about building companies - the delays, poor workmanship, lack of communication etc. Well obviously these people didn't have their house built by Latitude 37! From the start the staff were very helpful in each of their roles and at every point of the build. My husband and I were kept up to date as each part of our house was under construction via emails and phone calls, and each time we visited the site there was so much to look and marvel at. We have moved in and are now living the dream in our lovely new home!
Quality workmanship and communication



KH20

KH20MELBOURNE

Great design and service

published

Bad

published

There were several defects found on the project and the builder hardly communicated with me during the process - it was all very frustrating. I will soon publish some of the inspections report! Watch this space.
I was attracted to Latitude 37 Homes by the awards they won in 2009
After going through the drafting process, I found their draftsperson to be very limited in his ideas and has not cottoned on to modern designs. Size scares him too. Anyway I went ahead to build with them and throughout the process was not impressed by the duration of the build and the overall service received.

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Semaj1

Semaj1AU

  • 3 reviews
  • 17 likes

Takes way too long, too many mistakes and a very frustrating and upsetting experience

published
Laph

LaphAU

  • 3 reviews
  • 12 likes

Not too good so far

published
piccolacassa

piccolacassaVictoria

  • 3 reviews

Truly good value for money. Custom home on a sloping block

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes
JML

JMLMELBOURNE

Quality house builders

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DAWMAG

DAWMAGMELBOURNE

5th and Best Home With Great Builder

published

Oh What a Home Sweet Home!

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I am absolutely thrilled with our new custom built Latitude 37 home! It is 50.5 squares in total (36 squares of living).It's even better that I imagined it would be! The team at Latitude worked hard to make our dream a reality. All staff have been patient and have done their best to fulfill our requirements from start to finish. Now that we've been in the house for one month, we have been impressed with the quick response to attend to any matters. Our three months defect report won't be very long thank goodness.
Ongoing communication and quality of finished product overall.
A small number of tradies lacked attention to detail and the build went a little over the contract time allocation.

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Great communication and a great home!

published
1 comment
Latitude 37 Homes
Nick W.Latitude 37 Homes

Our Family Home

published

Great Job!

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Interstate building made easy

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Page 7 of 7
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Questions & Answers

Samw

Samwasked

Has Latitude 37 got an answer for me. How could this happened. First day moving into my new house after the landscape was done I checked the water tank. I have seen dirty water in the toilet before. I found the leaves trap on top of the water tank broken at the rim and the mesh badly damaged, obviously done quite a long time ago. The plumber checked and there was no pump in the tank. The water pipe going into the tank was folded onto itself and taped together in quite a professional way. Obviously removed by a plumber needing a ladder to get up there to remove the pump.
Two days later on a hot 40 degrees day the new evap cooler failed to work.
The next day one of the new toilets blocked. Lat 37 blamed me for using too much toilet papers and blame the landscaper for putting dirt into the pipes!!
The week after, hoping to find something positive about my build I found the ceiling over the alfresco starting to sag and crack. I am trying hard to find something, anything built by latitude 37 that is done right first go.
Definitely not the gutters. Not the down pipes. Not the walls. Not the windows. Not the flyscreens. Not the doors. Not the slab.
Not the plaster ceiling. Not the floorboards. Not the sliding screens. Not the kitchen tap. Not the kitchen exhaust. Not the basin taps. Not the oven. Not the light switches. Not the evap cooling. Not the hot water system. Not the water tank.
Arrrh.....the carpets. They were put in fine. But only found out later that the carpet company refused to use the underlay that lat 37 charged me a lot to upgrade. Why. The quality of this expensive upgraded underlay was still too poor for the company to deal with.

Is this what Latitude meant by great homes happy clients.

No answers
Samw

Samwasked

It was my last site manager who ignited this whole mess by refusing to build a retaining wall that Latitude 37 had already taken money for. The same person buried my front porch under concrete. The same person covered my featured laminated timber beam with concrete on his own initiative. The same person who begged me to back signed stage inspections yet refused me entry into my own home. The same person repeatedly reported to his senior that the house was completed when it was not. The same person who offered to do private discounted work on my house but please keep this quiet he said. He offered to tile my shower with mosaic tiles from his home for a reduced cost. He offered to paved my alfresco for a reduced cost yet Lat37 refused to do the same because their previous work in this area failed badly. The same person who put on my site buildings materials that were not to be used on my project.
Yes. This same incompetent, untrustworthy site manager was now assigned to look after the maintenance services of my house. Is this for real?
It this how Lat 37 gets back at clients who complain about their bad builds?

2 answers
Peter
Peter

Sorry to hear that. Which means how important a good site manager is! I was so lucky I had him for my last site manager. Even just had for 2 month. He just bright my life. We still keep in touch at the moment. Even now, every time I send him a photo with faulty. He just call his trades come and fix straight away. Very reliable person.

Samw
Samw

Believe me I am so happy for you. Yours must be the other Lat37.

Samw

Samwasked

Has Doug McLeod retired? Why does W Nick now own all the words of D McLeod

Why is there such a high turnover of managers, ceo, directors? Even the name was changed from Esperance to Lat 37. To run away from bad publicities?

No answers

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