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Reviewer Photos & Videos
Muneeb Khan
- 2 reviews
Very easy to setup, great customer service
Easy setup - just plug and play
Very responsive customer service - the
team gives you individual attention
Great speed - haven't seen any downtime and streaming is very good
Easy billing - all it takes is a card to setup regular payments
1 comment
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PriKingston 2604, ACT
Excellent service, fast internet and the setup is very easy.
The connection is reliable. I haven't had too many speed issues, perhaps only once or twice.
I have felt the company has responded very well to any questions or concerns I've had. I highly recommend purchasing a separate router (not an old service provider's one) and set that up with the help of Launtel on the phone. I purchased the Netgear $200 router from Officeworks and it is working well.
1 comment
Launtel SupportLauntel
Hi Pri
Thank you for this review. ... Read more
Let us know if you have any speed issues of any sort, we are always very happy to help you get those sorted.Similar opinion? Write a review on ieatwords.com.au!
Good, fast and reliable internet, transparent and easy to deal with for a reasonable price
Launtel provides a great service for a reasonable price. You can try them out for a 7 day free trial by signing up and be connected in less than 30 minutes. We tried and we were very impressed once I figured out which port to plug into. For not much more than our previous connection, we got much faster and more reliable service and I never needed to sit on the phone for hours on end to get started.
1 comment
Launtel SupportLauntel
Hi Lang
We love that you love how easy it is to connect with us. We are always available for any queries or help you may need too!
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Matthew R.Launceston, TAS
Excellent
Speeds are always as promised, exceptional service and incredible support with ultimate flexibility! Exceptionally happy with the overall quality of service and would highly recommend to anyone looking to gave the best online experience.
1 comment
Launtel SupportLauntel
Hi Matthew
Thank you for this stellar review! Really appreciate it!
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RichardHobart, TAS
- 2 reviews
Fantastic service and flexibility
Launtel offer the option to change your speed on a daily basis. Also you're only charged by the day and can pause at any time! And they even offer a 7 day free trial which is what sold me on them in the first place. Came for the free trial, staying for the stellar service.
1 comment
Launtel SupportLauntel
Hi Richard
Thanks for this amazing review!
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BalandaNorth-East, TAS
- 2 reviews
Simply the best!
3 drop outs in five months (all due to nbn fw)
Phone/message is answered quickly, and problems resolved with minimum of fuss.
Worth paying a bit more for reliability and speed on FW
1 comment
Launtel SupportLauntel
Hi Balanda
Isn't FW annoying, we are sorry you have to put up with the technology but we are also glad that we manage to make it somewhat bearable. ... Read more
Fun fact: Damian, the CEO, is on FW at his house too.Similar opinion? Write a review on ieatwords.com.au!
Great customer service, helped to improve my speeds greatly after establishing there was a problem with my home network.
Connection has been very good, initially had low speeds but the team were able to identify the problem was my router. Since changing that it has been greatly improved and very steady.
1 comment
Launtel SupportLauntel
Hi Alistair,
Glad we could help and get that all sorted for you, we have an amazing support team.
Enjoy the faster speeds!
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KrisGordon 2906, ACT
Best ISP hands down
Was very excited to hear this Tasmania company had hit the mainland. Having a daily rate (no contracts!) you can pause at any time is great. The service is very prompt and local Australian's. Speeds are great as unlike most small ISP they aren't dealing with resold backhaul. They deal with NBN directly. Never slows down. If lucky enough to have FTTP they can even give you up to 1 Gigabit connection. Just crank the speeds for times you need maximum download speeds then drop back down to normal and only pay higher rate as needed.
Been very reliable connection and any planned outages are notified over social media etc.
1 comment
Launtel SupportLauntel
Hi Kris,
We are excited to be on the mainland too!
You are one of the lucky Australians with FTTP, but we do our best for everyone to get the best speed possible from their service.
Thanks for the shoutout!
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thegalvins
- 2 reviews
Quite possibly the best ISP in the world.
Since moving my FTTP connection to Launtel my expectations for an ISP have been exceeded in almost every way possible. From the extremely fast and reliable network, to the features that no other ISP offers, like change of speed daily, no connection fees, ability to pause the connection, they simply outclass every other ISP on the market.
1 comment
Launtel SupportLauntel
Hi thegalvins,
Wow, thanks so much for the review!
We expect internet to be flexible and a great user experience, so glad we could set the bar so high!
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Weike LiuSydney, NSW
The best Telco in Australia
Launtel impressed me a lot:
- fast connection time
- good customer service
- responsive support when there is an issue
- fast network as advertised
- connection is reliable
- the customer service also help giving suggestions on LAN configuration
Launtel is really awesome and I would say this is the best service provider.
1 comment
Launtel SupportLauntel
Hi Weike Liu,
We aim to impress!
So glad to hear that we have proven that a Telco can care, and provide the service as promised.
Thanks for support!
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Excellent customer service and on/off feature
Just signed up with Launtel yesterday arvo. I was attracted by the switching on/off and charge daily feature. The transferring was seamlessly apart from some hiccups from NBN. Damian the MD response to my inquiry at 12am! What a excellent customer service!
So far the speed is great as promised (100/40). Highly recommended.
One suggestion though, the sign up step can have more details about the outcome. i.e. let the customer know that what's going to happen next. I was not certain that if I have recharge first to get connected and I only received a zendesk email saying it's in progress.
1 comment
Launtel SupportLauntel
Hi Gary
We do work hard to get back to customers in a timely fashion!
Thanks for the feedback on the portal, we welcome suggestions on improving customer experience and our development is all in house, so will be sure to pass that on.
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Tiago D.South East Queensland, QLD
You can't go wrong
Very happy with the Launtel, incredible customer service, good speeds, reliable and this daily charge model and flexibility pricing/speed is amazing. Currently working from home so it does matter a lot having a good connection speed e.g. video conferences.
Also, proactive follow up calls and emails make it very personalised,
1 comment
Launtel SupportLauntel
Hi Tiago
Personalised service is what we are all about along with flexibility. ... Read more
Glad to have you with us!Similar opinion? Write a review on ieatwords.com.au!
Victor Z.Metropolitan Adelaide, SA
- Residential
- Verified customer
If you need an Internet Provider, just choose Launtel and thank me later.
I have spent a lot of time choosing the Internet company after my recent relocation. I have read a ton of reviews all over the internet. Ozbargain, Reddit, review sites. You name it. I have spoken with locals to make my choice and trust me I was very serious about my decision, as I work in IT myself and I need high-quality service.
Also, I am kinda spoiled by the European internet as I have had affordable yet high-speed internet service. Launtel is just how I wanted my internet connection to be. It is fast yet affordable. No strings attached ...Read more
and any contract difficulties just plain and simple service. I have done all the research for you guys to make a smart choice. Launtel staff as I am aware are ex Cisco employees. If you understand what it's like to work for Cisco you know what I mean. If you are not I can tell you that the planning, as well as customer service skills and the whole approach in general, is high-class there in Launtel. And the important thing is you do not have any contractual obligations here. I never understand why people bind themselves with the contracts. The service staff is incredibly friendly and professional. Just as I said try Launtel and thank me later. I have found the top-quality internet for you so you relax now and just start to enjoy it right away.1 comment
Launtel SupportLauntel
Hi Victor
This is fantastic review, thank you!... Read more
We feel you on the European internet services, Australia has had a terrible Telco industry for a long time and it's something our CEO: Damian has been wanting to change for a long time. We really hate the way current market leaders provide services in Australia and breaking that mold is our mission. Glad to have you with us.Similar opinion? Write a review on ieatwords.com.au!
- Residential
- Verified customer
Best kept secret!
As advertised and definitely will be continuing with them for a while. Customer service is superb and they make you feel like they care and are always willing to help. It is also rare to find speeds and services advertised that live up to the hype but with Launtel they manage to.
1 comment
Launtel SupportLauntel
Hi Giorgio
We buy loads of bandwidth so we can advertise speeds that actually operate as advertised. On the odd occasion that we see a spike in traffic (Like this current COVID-19 Pandemic) we buy ev... Read more
en more bandwidth so you should never see any slowdowns with us, if you do, then there is a likely a fault and you can get in touch with us to fix it straight away!Similar opinion? Write a review on ieatwords.com.au!
Easy As!
Firstly NEVER heard of these guys! Doesn't matter check the reviews, look at the claims, 1 week free trial at top speed if you wish. TRY them you wont be disappointed and yes fast support if you need it
1 comment
Launtel SupportLauntel
Hi Mike
We are hoping to change the fact that people haven't heard of us. We have been around a long while but only in Launceston Tasmania as our name suggests. We are making in roads to the mainland... Read more
one step at a time so you should be hearing more about us shortly.Similar opinion? Write a review on ieatwords.com.au!
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Justaman
- 3 reviews
Good Support and Good Speeds
Im glad I found these guys as their prices are good, with good support by email (haven't tried their phone service too much) and good speeds. No need to get stuck with contracts and you can pause your service if you don't want to. The payment is deducted per day and you can upgrade your speed and it will be changed within 24 hours (delay from vocus, not Launtel as mentioned on their site)
The support people are locals so that helps a lot. Highly recommended.
1 comment
Launtel SupportLauntel
Hi Justaman
Very happy you like our email support, we try to make ourselves as easy to get hold of us a possible!
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- Residential
- Verified customer
Internet done different
Please keep in mind that I'm on a fttp connection, single user, and I have no need for any other bundled services.
I have not experienced any drop outs / slow down during my free 7 day trial . I have been working full time from home 7:30am to 3:30pm (light usage) and the stable connection is more than enough for my needs.
Benefits that stood out to me:
- competitive pricing ($2.08 per day for 6 months, coupon sale found on OzBargain) for 50mbps unlimited download. I live in Sydney, so your price may vary.
- I would say I have been averaging 43 to 48mbps across peak and off peak on a tp-link ac1200, using the company VPN ( sorry I haven't attached speedtest screenshots )
...Read more
1 comment
Launtel SupportLauntel
Hi EEP
Really happy to have you with us and this fantastic review!... Read more
Really appreciate this feedback!Similar opinion? Write a review on ieatwords.com.au!
LewisHDapto
- 2 reviews
Fast support fast internet
Blown away at how quickly this was set up and how good my connection is. That's the last time I go with the big providers, iiNet, exetel etc. Glad I took a chance.
1 comment
Launtel SupportLauntel
Hi LewisH
Just great that you have taken a chance and gone with Launtel.
Glad to have you with us!
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GrandFraganatorTasmania
- Residential
- Verified customer
Product and service like no one else! A new level of home internet!
Constant speeds, even in peak.
Never fluctuated much.
Great product and I love being able to turn it off for days I don’t need it to save on my bill.
And personal customer service, something I didn’t think you got with ISP’s these days!
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I’ve used Launtel for many years.. they are helpful, friendly,professional and local..
We live in an area known for its poor connectivity.. yes, speeds can be a tad slow but always reliable enough to get by... A good router is essential for my WiFi service.. I’m very happy to have what I have..
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Questions & Answers
Alex Tasked
Is there a limit to how long you can pause the service for?
1 answer
Hi Alex, no there is not. There is actually no active service with NBN while you are paused, so we are being charged nothing, so we allow that to continue indefinitely.
Gregory W.asked
Hi would like to know Tech support hours, i am based in the blue mountains NSW..
Would there be an downside in signing up with ISP based in Tasmania ??
Your reviews are amazing
Regards,
Greg
1 answer
Hi Gregory, our official support hours are from 9am to 9pm Mon to Fri. However outside those hours you can still call and leave a message, contact us on facebook or send us an email and there is always someone around who will get back to you in an hour or so (often it's me!).
No there is no downside to using an ISP based in Tas - all our connectivity is via Sydney (or Melbourne). It is just our office that is in Tasmania (because it's paradise down here)!
Yes we love our reviews - we have a lot of raving fans! Seriously though customer service is our number one thing, so for that reason (and the amount of bandwidth we allocate) we aren't the cheapest out there.
Damian
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Launtel SupportLauntel
Hi Muneeb Khan,
I think you have summed up our Service in a Nutshell!
Thanks for the review.