Launtel provisioned my internet connection on the same day (about 5.5hrs from submitting request to working internet at my home; I already had a router which I knew how to setup). The speed is consistent even in the peak periods. Great flexibility as you can pay daily and pause when you are away from your home and not use the NBN internet. I'd recommend Launtel as a competent NBN provider.

I heard of Launtel on ieatwords and got a free trial for 7 days. I was guided through the setup process by their service team (especially Damian) via email and phone calls - even after hours! Service is stable, speeds are as advised and billing method is great (they charge daily and allow you to change your speed/plan daily - even pause it).
Very pleased to transfer to Launtel, highly recommended!!!

Setup process was fast. I requested their service late at night and Launtel's customer service responded via email within the hour to guide me through the setup process. I was connected the very next morning. Internet so for is reliable and speeds are as advertised.

Very pleased to have transferred to Launtel. So far I've experienced great service and a reliable, fast connection.
After my previous service provider did not respond to my phone calls or emails, and my NBN service was down for 4 days, it took only minutes to be up and running with Launtel, I was guided by their service team - and this was on the weekend in the evening.
Very happy with aftersales service thus far - highly recommended.

Perfect NBN Provider, my response queries are answered within 10 minutes via email, even after hours! Super fast 250/100 connection and great billing methodology.

Couldn't recommend Launtel highly enough. I've been with Telstra, Optus, AussieBB and MyRepublic, none of them even slightly stack up

Launtel has perfected the art of supplying reliable and fast internet connection, customer service and support. We received our NBN box installation within a week (groundbreaking!), personalised router recommendations, router tech support as well as regular check-in’s from their friendly staff. We highly recommend Launtel!

Launtel is the best ISP I have been with. Their customer service is incredible. They respond promptly (sometimes within minutes of sending an email) and know what they are talking about.

My NBN connection is HFC, the service is stable and changing speeds can be done online and only takes a few minutes. You are charged daily and pay for the maximum speed you chose that day. Speeds are as advised.

I had no issues connecting to NBN whatsover as communication was clear and their team were there to advise me whenever I had any questions.

Highly, highly recommended.

Launtel may be little known outside of Tassie, but don't let their small size fool you. These guys provide a top-notch service with local support, and with a 7 day free trial, you honestly have nothing to lose. On my local POI (Ryde, NSW) speeds have been consistent no matter the time of day, and replies to e-mail support have always been super fast (I haven't had a need to call them, so can't comment on phone support).

If you don't mind paying a little bit more than some competitors, and are thinking that AussieBB/Superloop etc are your only options, definitely give Launtel a go.

I called after 1pm and got through to the support manager. Great small team, super smart and got me working ASAP. Cant fault them and super friendly. 5 stars from me so far !

Have been email Launtel about LBN connection.
We have almost 10+ email back and forth.
Swift response very time and provided very useful advise.
Damian and the team in Launtel are extremely helpful and professional.
Would definitely recommend Launtel for you internet connection.

After trying to move house with Belong, I was told me it would take 2 weeks after my request date to reconnect my internet and I would be charged for the full month as well.
After hearing this, I sent a connection request to Launtel on a Sunday night and had my internet connected within a few hours. They even gave me a few weeks of free service to sort out issues with my old internet provider.
Launtel simply provide top customer service with a competitive price. They are quick to respond to emails and have will sort out any issues asap. No other telcos I've been with have come close to the level of service I've received. Would recommend to everyone!

Have been using Launtel in Melbourne for the past month and am very impressed. Great speeds and easy setup, but the best part of the service is the support - all responses are quick and super helpful, and often you find yourself dealing with Damian (the guy who started Launtel) himself! Couldn't be happier with this service so far. What a nice change from the traditional telcos.

We have had very poor service from another provider who spent two and half weeks faffing around and not fixing the problem leaving us without internet for 2 and a half weeks. Launtel fixed it in 30 seconds. Signing up was really easy the service so far has been exceptional.

The service is rock solid as what they advertised, and their customer service has been impeccable - informative, and engaged. Add to this the pricing, dashboards, speed of delivery - totally recommended.

After a long and painful experience with another provider, I'd kinda given up on getting decent speeds coupled with good support - things were fine until there was an issue to deal with (was it really that much to ask!?).

Stumbled over Launtel on the Ozbargain forums and couldn't be happier. I've been really impressed with the features available to me in the dashboard, and the support is actually, well, supportive!

We were connected to Launtel via FTTC connection today.

We had some local networking problems, quickly resolved by their excellent support.

The connection is excellent - currently getting 96Mbps down and ~35Mbps up.

I recently signed up to Launtel's free trial and have been very impressed with the service. I had been experiencing very poor speeds with a previous provider, a problem that Damian began rectifying immediately. He has been in constant contact with me during the whole process and I am now getting very good speeds and a solid connection. My experience has been great and the customer service is outstanding. I highly recommend Launtel .

So after a week, we are really happy, fast to sign up, fast to connect us, super customer service, and our first week of connection has been flawless and really fast.