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Reviewer Photos & Videos
- Verified customer
Got there in the end.
I purchased a sideboard for my dining area on line that was supposed to arrive assembled. The product was shipped it to Living Styles unassembled. Living Styles had arranged for the party delivering the side board to me to take it away and assemble it prior to delivering it. The delivery party delivered it to me unassembled. Living Styles then arranged for someone to come to my house to assemble the sideboard, which eventually occurred after a number of false starts. I’m very happy with the finished product. A big well done and thank you to Ja...Read more
mes Brown of Living Styles who took ownership of the problem from the start and who, in my mind, went above and beyond to provide excellent customer care for what was quite a frustrating occurrence and ensure a very satisfactory outcome.
1 comment
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- Verified customer
Perfect piece of furniture
Loved the sideboard I ordered. Exactly like the photos but even better. Excellent communication and fast, efficient delivery. Very happy.
1 comment
LivingStyles Service RepLivingStyles
Hi Bel,
Thank you for shopping with LivingStyles and we appreciate you sharing your wonderful review and we look forward to hearing from you in the near future. ... Read more
Thanks Team LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great product and exceptional service
Found exactly the fibre concrete stools I was looking for online. When they arrived I was really impressed with the quality compared to others I had seen. Unfortunately one of the three was damaged in transit, I notified Living Styles straight away and within 2 days they had agreed to replace it at no cost, excellent!
1 comment
LivingStyles Service RepLivingStyles
Good morning Shane,
Thank you for your feedback Livingstyles endeavours to offer all our customers a great service and we hope to hearing from you in the near future. ... Read more
Thanks Team LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
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SarahMargate
- 8 reviews
- 2 likes
- Verified customer
Great service and quality
I bought a beautiful timber table from living styles. Unfortunately - it arrived with a scratch on it. I texted them regarding this matter and they delivered a new table the day after upon picking up the one with a scratch - no worries. They were very friendly throughout the whole process. I would def shop with them again. Highly recommended ❀
1 comment
LivingStyles Service RepLivingStyles
Hi Sarah,
Thank you for your feedback we are pleased that the Aftersales team managed to rectify your issue in a timely fashion. Livingstyles strives to offer a great aftersales service to all our customers.... Read more
Thanks Team LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
Lyn7809Shailer Park
- Verified customer
Happy as can be
Thanks Livingstyles for my pendant lights they fit perfectly in our kitchen and match the decor beautifully, so glad I decided to go through these guys as the turn around time was a lot faster than what I was expecting!!!!
1 comment
LivingStyles Service RepLivingStyles
Good Morning,
Thank you for your feedback we are always happy to hear back from our customers and we hope to be hearing from you again in the future.... Read more
Team LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
PinkSydney
- Verified customer
If there was an option for 0 stars I would have put that.
I was happy to come across LivingStyles, looked like a great site for good quality furniture.
I placed an order on March 14th 2018 for the following items:
- Nicasio Marble 120cm Pedestal Console Table
- Nicasio Marble 125cm Pedestal Coffee Table
- Nicasio Marble Pedestal Square Lamp Table
- Marble Clothes and Hat Stand in Walnut - 178cm
The Bill was $1660.50 which at the time didn't seem too bad. This included $78 for shipping and handling and $13.50 for transit care. Little did I know what horror I was/still am going through the next few months.
...Read more
1 comment
LivingStyles Service RepLivingStyles
Good Morning,
Thank you for your feedback and sorry for any Inconvenience this may have caused you, I have checked with the courier who has advised me the remainder of this order has been delivered.... Read more
Again we apologise for any Inconvenience this may have caused you and Livingstyles will endeavour to improve the order process.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Extremely poor, slow service.
I made a purchase in mid December - a gift for my Daughter for Christmas, she is still waiting for. I phoned to follow up the delayed delivery and queried if the order was actually in stock as the website had stated at the time of the order. I was told "yes the stools are in stock and it would be a few more weeks until delivery" WHY the delay if they are in stock?? Misleading information. It turns out after another follow up they were in fact not in stock and would be about a month away...It's now end of May and still no supply of my order. I have just cancelled the order. Seriously if you are happy to take peoples money online get your system working properly. Very disappointing!!
2 comments
I requested a refund for my order and this happened immediately. I have since been contacted by James in customer service, who was extremely apologetic and explained the delay from the manufacturer of... Read more
the stools. Once he has the stools in hand he will call me to see if I still want them. The situation has been handled well by customer service.LivingStyles Service RepLivingStyles
Hi Rebecca,
Thank you for your feedback and we are pleased that James has managed to help in this situation. We do apologise for any Inconvenience this may have caused you and we look forward to getting your stools as soon as possible. ... Read more
Thanks Customer Services.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Best Service, Website and products
My purchase was made online via their fantastic website, easy to navigate around and simple to use.
The delivery of the product was fast and after sales service has been better than A+.
I am defiantly going to continue to buy off this website especially because its Australian based.
Thank you again.
1 comment
LivingStyles Service RepLivingStyles
Hi Carmel,
Thank you for your feedback were are pleased to hear of your shopping experience and we look forward to hearing from you in the near future. Have a nice day. ... Read more
Many Thanks LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great After Sales Service
I purchased a Coat Rack online and unfortunately the wrong item was received. The process to have the right item sent out was stress free, a matter of just emailing and providing the incorrect product information. The new item was dispatched promptly and I received it quicker than the original item. Very easy to deal with via email/phone and regular status updates.
1 comment
LivingStyles Service RepLivingStyles
Hi Denise,
Thanks for taking the time to share your feedback we really appreciate it and hope you enjoy the new coat rack. ... Read more
Have a great afternoon. LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
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ShelleySMelbourne
- Verified customer
Prompt Action to Damaged Delivery Items.
I have ordered from Living Styles a few times and been very pleased with my purchases. I recently ordered two platters which unfortunately arrived broken. But not to worry - Living Styles organised replacement platters which arrived 2 days after they were informed of the problem. Congratulations on good service!
1 comment
LivingStyles Service RepLivingStyles
Hi Shelley,
Thank you for the feedback we pleased that you enjoyed your shopping experience and Livingstyles is constantly striving to improve our services. ... Read more
Have a nice day. LivingstylesSimilar opinion? Write a review on ieatwords.com.au!
P RussoWhyalla Playford, SA
- Verified customer
Realistic Faux Trees- Overjoyed Customer
This product deserves a glowing review. I couldn't be happier with the result of this order. The Trees look so realistic. Sometimes this can be very hard to achieve but you guys have nailed it. The colour and material is spot on.
1 comment
LivingStyles Service RepLivingStyles
Hi P,
It is fantastic to hear how well the faux Trees look and of the quality. Thank you for taking the time to share, we really appreciate it. ... Read more
Kind Regards, LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
Feedback good or badLidcombe
- Verified customer
Never again will I order from this company
We are a business and have schedules and deadlines to meet. We placed an order paid and when my staff followed up their order, this company whom are only the middle man ordering from another supplier would not even ring their supplier to see how long it would be and or if they could fasten up the processing of the order placed. Our general manager rang the company and explained the situation of urgency and if they could at least ring their supplier for an ETA. Their customer service representative [name removed] was short and not willing to ass...Read more
ist us at all whether it be by offering to call their supplier and even follow up later today with an ETA of the order. Their ETA was 2 week, they warehouse is around the corner from us and they told me it was in stock?? Why a 2 week turn around. Without warning my accounts team received an email from them advising of a refund on our order! I have been in this business for over 20 years and I have never experienced such bad customer service or a supplier whom would cancel an order with warning or reason. I asked my purchasing department to go online and find another supplier - Temple & Webster - they have it in stock, cheaper and i'll have it in 2 days. So save yourself a headache don't use Living Styles - as they have no customer service or sales ethics - GO STRAIGHT to Temple and WebsterSimilar opinion? Write a review on ieatwords.com.au!
N ReeseAuburn
- Verified customer
pleasure to deal with
The LivingStyles team was a pleasure to deal with. The clock looks divine and suited the space we were working with. Very well priced for the product received, packaged well too. Thanks again!
1 comment
LivingStyles Service RepLivingStyles
Good morning,
We value our customers writing in to share the service that they received and to hear feedback on the product ordered. Thank you for taking the time to post.... Read more
Warm Wishes, Team LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
paramount quality products
I can happily state that my order was of paramount quality and I was provided supreme service via email. The driver was also extremely helpful. Thanks LivingStyles
1 comment
LivingStyles Service RepLivingStyles
Hello Judy,
Thank you for sharing this feedback. We are happy to know that you order was of paramount quality. Have a wonderful day.... Read more
Team LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
T MeadthMt Evelyn,VIC
- Verified customer
Elements Hall Rug
Took delivery of my latest purchase with Livingstyles and want to express my gratitude and appreciation towards their outstanding professional staff, quick delivery and masterful products.
1 comment
LivingStyles Service RepLivingStyles
Hi T Meadth,
We are very happy to hear of the quick delivery and masterful products that you receive from us. We value our customers feedback and want to thank you for sharing this. ... Read more
Warm Wishes, Team LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
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Brian NelsonKelmscott
- Verified customer
Unparalleled Shopping Experience
I continue to enjoy my shopping experience with this company with every order I place. They go above and beyond in service every time.
1 comment
LivingStyles Service RepLivingStyles
Hello Brian,
Thank you for this excellent review. We want to thank you for commenting on the service we provide here at LivingStyles. Thanks Brian!... Read more
Kind Regards, Team LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
Tina JMurrumba Downs
- Verified customer
Ultimate Quality & Service
The doormat exceeded my expectations of ordering a product online. The staff were very professional assisting me with the order. I love the bright coloures used in the mat design and can tell that this product is made to last. I wouldn't hesitate to purchase through this business again. Thanks, Tina.
1 comment
LivingStyles Service RepLivingStyles
Hi Tina,
We are happy to hear that the Doormat exceeded your expectations and that you have noted the quality of this product. We are very grateful for the feedback. Have a wonderful day Tina. ... Read more
Team LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
ShaniqwaCornubia
- 2 reviews
- Verified customer
Exactly what I wanted!
I bought a Marietta Fabric 4 Drawer Bed. James was super helpful and easy to deal with. The whole payment process was easy and quick, it took all of an hour to order, pay and be advised of the delivery date from Sydney. The bed arrived two days earlier than expected which was a bonus! I was hesitant to purchase online without viewing the product first but I’m glad I bought it and I will definitely be purchasing all future furniture items from Livingstyles.
1 comment
LivingStyles Service RepLivingStyles
Hello Shaniqwa,
Thank you so much for the gleaming feedback. We are very proud of the staff here at LivingStyles and the ongoing support they provide our fantastic customers. James is certainly an as... Read more
set and we thank you for mentioning his assistance and service provided. Thank you for taking the time to share this feedback and we look forward to your return to our site in the future. Have a great day Shaniqwa!Similar opinion? Write a review on ieatwords.com.au!
John HHealesville
- Verified customer
Superb Service & Friendly Staff
I want to thank the staff for their friendly and helpful assistance whilst placing the order and throughout the process. The Bookcase arrived in perfect condition and I am one happy customer.
1 comment
LivingStyles Service RepLivingStyles
Hi John,
You are very welcome and we are more then happy to assist you again in the future with any queries that you may have. Good to know that the Bookcase arrived in perfect condition, thanks for sharing! ... Read more
Team LivingStyles.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Appalling customer service
I recently purchased a Sofon bunk bed with trundle and two mattresses from Livingstyles.com.au (total cost over $2k). The beds took several weeks to arrive (despite paying $324 for ‘delivery and handling’) and communication regarding delivery details was very limited. The quality of the product was lower than expected, being lightweight pine manufactured in Asia. The trundle bed did not come with instructions. After installing the mattresses onto the bunk beds it was immediately obvious neither mattress was of suitable size for the frame. The ...Read more
bottom double mattress impacted on the ladder and the top single mattress was too deep, resulting in only 1 inch clearance between the height of the mattress and the top of the safety rail i.e. it was unsafe to use. I sent Livingstyles an email, highlighting the issue regarding the mattress heights and requested a simple exchange of mattresses so we could use the beds as intended. After no reply I sent a second email and 16 days later Livingstyles replied, stating they had ‘made no error’ and would not accept the return and exchange of the mattresses. I rang their representative seeking resolution, explaining that the mattresses were purchased at the same time as the bunk bed and that neither mattress was fit for purpose. I explained neither mattress had been used and both would be returned in the original packaging. Unfortunately Livingstyles were unwilling to fix the issue, instead offering a discount on the purchase of replacement mattresses. I was very disappointed in the lack of customer service shown throughout the transaction and the unwillingness of the company to fix the situation for their customer. Whilst livingstyles were unwilling to resolve the issue for me, they have since publicly acknowledged the issue by adding a new ‘warning’ on their website regarding the suitable depths of bunk bed mattresses. Thankfully my bank was able to resolve the dispute in my favour so I am not out of pocket. I strongly recommend looking elsewhere for your furniture.1 comment
LivingStyles Service RepLivingStyles
Hello Renee,
Thank you for taking the time to provide this feedback. We are very sorry to read your concerns and that the solutions offered did not meet your expectations. Our Operations Manager will... Read more
call you directly today to discuss this further. Thanks Renee, have a wonderful day.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Pam Gasked
Can I return 2 cushions I bought as they are not colour I thought they would be and receive a refund? Thank you Pamela Goldfinch
No answers
PatPasked
Hi we live in Victoria and are interested in purchasing some furniture. We note that you have a vic warehouse. Is it possible to collect from the warehouse? Thanks Patrick
1 answer
LivingStyles Service RepLivingStyles
Hi Pat,
Thank you for your query. We do not currently have a pick up point for customers in Victoria, all items are for delivery only. Should you have any further shipping enquiries regarding the item of interest our customer service team are happy to assist and can be reached on 1300 687 651. Thanks Pat.
Kind Regards,
Team LivingStyles.
Farmarasked
What is the weight limit for bunk beds?
2 answers
LivingStyles Service RepLivingStyles
Hi Framar,
Thank you for your question, the standard weight limit is 80-100kg.
In order to get a more accurate answer for the weight limit of our high quality bunks you will need to provide an email to [email protected] the question and the SKU code regarding the specific bunk you are querying into.
Kindly also not the SKU code is next to the product name on the product detail page.
Warmest Regards,
Fiona
LivingStyles Service RepLivingStyles
Hi Framar,
Thank you for your question, the standard weight limit is 80-100kg.
In order to get a more accurate answer for the weight limit of our high quality bunks you will need to provide an email to [email protected] the question and the SKU code regarding the specific bunk you are querying into.
Kindly also not the SKU code is next to the product name on the product detail page.
Warmest Regard,
Fiona
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LivingStyles Service RepLivingStyles
Good Morning SAW,
Thanks for sharing your feedback, Livingstyles strives to offer the best customer service to all our customers and we look forward to hearing from you in the near future. ... Read more
Many Thanks Team Livingstyles