Lounge Life Physical store

I bought 3 sofa when i bough it looks fantastic but product after only 3 months getting issue with stitches and leather is going to tear from stitches and all joints i contacted back to them with photos they send technician can you believe technician just put some synthetic rubber and he apply spray to cover it. Its going to worst and worst. I would strongly recommend not to buy anything from lounge life they know they selling rubbish thats why they giving you only 12 months warranty. Better to buy with spend bit more amount and buy good produc...

I visited the Salisbury story as my first port of call when looking for a new lounge. I was very happy with both the service I received and the product selection. I returned again the next day to re-look at the item I was leaning towards and was greeted warmly and encouraged to spend as much time as I liked there. In the end, I purchased the lounge and can't wait for it to be delivered to my new home. Thanks to Tina and the team.

The service we got from Brooke in store was above and beyond they really take customer service to a whole new level. The delivery experience from John and Oscar was so easy they solved an impossible situation with ease they were superstars if you looking for a great product and exceptional service cannot recommend them enough!!

We are very happy with our experience with Lounge Life.
Yasmin at the showroom was friendly and helpful. We had a long wait for the Chelsea recliners we chose because of COVID but were regularly kept informed of their progress. We are very happy with the look, comfort and quality of our chairs and would definitely recommend Lounge Life.

We bought a leather customised lounge set about 2.5 years ago but the leather has started to peeled off. Expensive but very poor quality leather, very disappointed with the product. It’s just 2.5 years old now that we made a purchased from Brisbane Salisbury store but leather quality is very poor.

The unmasked delivery man arrived unannounced; twice told me that he didn't have a mask, and then claimed that he had an exemption (in which case he should not be making deliveries into peoples homes). He then belligerently said he could leave the furniture on the doorstep (in the middle of the storm season!); and with a take it or leave it attitude, that the choice was mine. How dare he expect to enter my house unmasked and potentially give my family covid - this was totally irresponsible. I was told the store manager was away for two weeks so I contacted head office who have not had the courtesy to respond.

New build so we needed to fill new rooms.
Theatre recliners are all leather and of good quality, electric too, so smooth. We got 8 so the price had to be right.
We also bought 4 sofas for two rooms. Being new they have great lumbar support which will soften over time. Once again all leather.
Easy to deal with sales staff who were not pushy and delivery was as promised.
We got John and Oscar to assemble and position the chairs and take all the packaging away. Needless to say they have done this many times and they are a well oiled machine.
Looking forward to a movie and catching up with friends with our new kit.

Bought 2 lounges from them, the most recent one Napoleon Leather Modular Lounge started wearing off within a year.
The leather color is fading asymettrically with visible spots at various places. The seats on the lounge have multiple permanent wrinkles.
The customer service is terrible and they want to avoid honoring guarantee by giving excuses.

Expensive than other stores. Not a huge variety and worst part is three people inside who don’t know how to dealt with customers

Don’t buy these lounges had nothing but trouble poor service and repairs on fault, never was fixed, by the the time they did do something was out of warranty, the so called repair was substandard.Rubbish lounges.John and Jackie

Great service until you pay! They will call you at 9:30pm to sell you a lounge but never call you back once your lounge is ready to be delivered!
Read the FAQ before you purchase!
Lounge is ok but not worth the price!

Be careful! Promises made to get the sale, charged in-full, received weeks late and new items delivered rusted, stained and damaged. (See images attached, taken on day of delivery). Extremely poor service, Customer Service advised they would take-back the defective products, provided I was willing to wait 3-months without a product. No apology, was advised by [Name Removed] that I was "lucky she had called at all."

Had great help and information about the lounge suite I was interested from Yasmin. She sent me a swatch to see if it meet my requirements. (YES). Finally decided to make a purchase, speaking to Ben ( hopefully correct name ), who gave me further info, which was great fully received. Fantastic service, my wife and I can't wait to have it delivered .

Everything about this transaction was positive. The store is easy to get to and easy to browse. The service was warm and informative. The product is excellent. Delivery prefect.

I had ordered my new lounge suite and buffet just prior to Covid. It was delayed delivery, but then everything was. It was well worth waiting for. It's so comfortable and I love the luxurious leather. So glad I got the electric recliners as I can set the footrest level at any level. Everyone that comes to my house comments on how comfortable it is. I found the store had lots of different options, also plenty of options for those of us that aren't tall as we need a shorter seat base or our feet don't touch the ground. I feel like I got excellent...