Changed to Mate after experiencing terrible service from my previous ISP who took over two weeks to answer an email about moving house.
On average, if I sent an email to Mate it was replied to within the hour. Most were a lot quicker.
After waiting weeks for Telstra to disconnect the old service at the new house, Mate took less than a day to get my new account set up and working, where I was expecting it to take a week or so. To say I'm impressed is an understatement.
I'm currently WFH and these guys figuratively saved my life. Good to see there are still companies out there who do things properly and professionally.

Pretty spot on re connection. Very few problems. The odd drop out and have a reboot the modem however this has only been a couple of time.
Customer service / care team are excellent. Friendly and knowledgable.
Reasonably priced and local call centre.
All in all cannot fault.

Great service, no issues. Poor service was why we transitioned our business services away from the bigger companies. My only gripe is that in many areas we can only get ADSL2 but this is Australia hah hah

i lost my connection, and wifi, but the mate support team is very helpful. And they are very supportive to fix all the issues, with in 10 mins. My connection is back on.Cheers mate team.Thats why I love mate.

Never had any disturbance, interruptions in the transmission of data, even when several parties were using the internet at the same time via Wifi. Excellent and reliable service from day one. Thanks for this service. Regret not having switched earlier to "Mates" . Jurgen Dorbecker

I had been with ClubTelco for over 7 years and I was aware of the potential for a lack of backup in the event of a problem. Fortunately nothing went wrong, that is until just over a month ago. Suddenly my internet service completely disappeared and after a number of phone calls to the company over a period of 2 weeks, there was no progress. I decided to churn to Mate Communicate as I had previously used their services in Melbourne and found them to be very reliable. Within 3 days I had a working connection which has been reliable ever since. I plan to upgrade to NBN when it finally comes using Mate.

Currently with ADSL - swapped from iiNet who were just hopeless and had too many chances.
Mates call centre is based in Australia and have never had to wait long. Signing up was easy and anytime there has been an issue the support has been more than helpful. Unlike iinet.....
Speed Ok but still waiting for my neighbourhood to get NBN.

Justin had done a fantastic job helping me setting up the modern. He was professional, patient and clear. Justin gave me instructions step by step and he tried different approaches to fix the issue.

The companies name MATE says it all. Patience is not my virtue having to wait for answers to questions with ISP companies can take a lifetime. Not with MATE you ring them and its virtually instant connection and the problem fixed just as quick. If you want quality service go no further than MATE

Sam was really helpful in resolving an issue with the ADSL, stayed on the phone while we tried different things to work out problem.
I am with Mate because of the great service they provide, always get to speak to a person in Australia and they seem to know what they are doing.

Just signed back up with Mate for NBN. Was with them a couple of years ago for ADSL and I honestly could not fault them at all, speed was great, customer service was exceptional and they always helped with a problem (if there was one, hardly ever though) on first contact. Will come back again after our NBN is connected and write another review. By the best ISP we've been with, and we've been with a few over the years

Have been with Mate for over a year. Went with them as I heard good reviews from friends. They have not disappointed with reliable service and good speeds. Also have offered to switch us over to NBN at no extra charge. Their call centre is very friendly and helpful - would recommend to anybody.

I chose MATE based on reviews from other users and they did not disappoint. The sign up and connection was a smooth process. So far the internet is generally working well.

I signed up for 'mate' ADSL for six months while living in a rural area and I found them to be a good overall provider and would still be with them if I had not moved to an NBN area. The setup was simple and they had excellent Australian-based customer service representatives and a reasonable monthly cost. The fact that I did not have to 'lock in' a contract really sealed the deal for me. Would recommend.