MATE were fantastic from the get go. I had just purchased my first home, and was trying to find out which internet services I could acquire, they responded promptly and were very helpful in sorting out how to get me set up (and fix up errors in Telstra's records). Getting to chat to an Australian customer service team makes things so much easier!

The connection itself is adequate, it's ADSL so it's unfortunately quite slow and struggles during peak times, but that's no fault of MATE. Hopefully once NBN rolls out in my area things will improve. I bought their pre-configured modem/router and it works without issue.

When I got MATE connection, it was working perfectly for first six months but it's giving me trouble from last few weeks. It freezes every two minutes. My wifi modem is connected properly but still I don't get enough speed.i contacted company but still no help.

I was on an ADSL2 plan with iiNet - with whom I was getting 1 or 2 mb download during peak.

After switching to an ADSL2 plan with MATE, I'm now getting 12 mb download during peak.

The whole switch over process only took 10 business days, starting from me initially requesting the change, to when my new connection was live.

Their customer service team also responded to all my emails within an hour!

Very happy customer!

MATE communicate have been fantastic - prompt customer service (they actually do call you back!), courteous, professional and to-the-point support when needed. Based in Australia with Australian service team.
Highly recommend and you will get what you pay for.

After having been given a runaround by Telstra and TPG I called mate and spoke to a real person who could speak English. We got the order sorted out and mate made the connection process seamlessly (in 3 day) just before Christmas: after TPG failed to get anything done bar a booking they cancelled for 2 weeks. Showing how it should be done. They prove that all of the problems with other providers relate to inability to communicate, incompetence and total process failures.

I was having internet troubles - turns out it was a telstra problem. Mate organised one of the Telstra Techs to come out all while I was on hold to them (save me making another call). So impressed! The guy was out within 48hrs and all was resolved.

The only reason this doesn't get 5 stars is because my connection can be quite slow and drops out occasionally. I'm glad I went with mate though, they were very helpful and easy to deal with.

Internet is so offf and every time you call you never get through.... They always blame Telstra and never take responsibility.

Every other month my bill went up by $10, started at June $39 then by the time I got to dec it was $69?! So within a 6 month period it went up by nearly half !! Save to say I have cancelled my adsl with mate and gone with a provider who doesn’t just put my bills up with no warning! Also very very slow adsl

I have had Mate Communicate connected at two properties and on both occasions they delivered the connection as promised. On time on the day.
I am currently on an ADSL2+ connection and expected the worst but Mate are delivering a very stable, reliable connection. On the occasion there has been a problem their help desk has been easy to contact and to deal with.
A very competitive price for very good service. Very happy!

Extremely reliable service, been over 18 months with Mate and did not miss a beat. Nil, none drop outs. If there is a problem there is the comfort you can talk to a Australian on the end of a phone.

Try to use there own website on 4 attempt's, run time errors and page doesn't load, cant complete task to update payment info. Takes half an hour not 5 minutes.
Difficulty loading images and streaming simple movies on facebook or netflix during busy periods. 1 user max in the house streaming anything at any time.
They like to try and shift the blame onto the source of the movie (multiple different sources doesn't change the issue occurring), age of technology which is less than a year old in my case or anything else they can come up with. The house is only 8 years old so lines are new. It works fine most of the time but the package sizing/bandwidth shaping and bottle necking during peak times make the service fail.

I love the fact that if I have an issue I can call a local guy based in Australia who is friendly and speaks plain English for us non-techy types. Fast internet, reliable and cheap. I recommend them to everyone I know!

Very reliable /emailed before bill is due which helps budget/connection does fail on weekends with Netflix,due to tourist influx I guess/ the fact I speak to people I understand and who understand me is great

Love speaking to humans and no one hour hold music. Always friendly and courteous. Highly recommended. I hope they never get to big that this changes.

Our connection at present is ADSL or ADSL/2. Will be NBN when it is finally available. 100% reliable in the first year. Billing is simple and hassle free. Recommended to me by my brother, I have to report total satisfaction.

Very reliable fast service with no drop outs. No issues at all. Friendly customer service giving extremely good, easy instructions and advice. Price is great. Very happy.

Recently signed up for ADSL, phone line and two mobile phone sims. Easy on line process. Lowest price for mobile services I could find. Australian based contact people. Everything happened as promised. All my old numbers were ported over to my new services on the same day. No ongoing lock in contracts. No fee to upgrade to NBN when it arrives. I highly recommend this company to anyone looking to change supplier. All services working seamlessly and still on the Telstra mobile network.