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Mate ADSL Questions & Answers
3 questions from our users
Davidasked
Sign up 11 days ago for home phone adsl to transfer from belong to mate. They to me in beginning within 4 days home phone and adsl be transferred but it’s day 11 still not activated they keep me updated with sms and 3 phone calls and mate said it’s a fault of Telstra and that’s why taking so long but I’m with belong and they use Telstra lines and never had issues with Telstra lines with belong. My mate account is 638608
Vendettabruhasked
Is it possible to get an adsl connection if you dont have the money to get nbn setup at the moment?
1 answer
Vanessa S.MATE Communicate
Hi Vendettabruh,
Once nbn becomes available in an area, it is not possible to connect ADSL due to government cease sale regulations.
To see what we can offer you, please email your full address to [email protected].
Aryia K.asked
Mate was good for the couple months but apparently it going slow now so I’m disappointed
1 answer
Vanessa S.MATE Communicate
Hi Aryia K,
Sorry to hear this.
Can you please advise your account number so we can look into this issue ASAP?
If you are experiencing issues please contact our support team on 1300 876 283 so we can investigate.
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