The internet speed is very poor. The average speed is around 200 to 300 kbps.
Lately there have been lot of connection drops.

I migrated to MATE after experiencing frequent offline from my previous ISP. MATE processing is straight forward and they managed to connect my internet and telephone service even before the termination date of the previous ISP.

I've used Mate for my home internet connection, for a year now, and I'm happy.
We do have occasional connection interruptions (seconds or minutes, few times a day) but it doesn't seriously get in the way (and I'm not sure it's the IPS's fault either).
I was particularly impressed by the service - no "tie in contract", plus they were very helpful with the initial setup, we had some misunderstanding with Telstra records of the previous tenants, and it was even more confusing given that we were new to the country, but the service representative was very patient and helpful. It's also easy to get a phone reply.

Always dropouts always having issues. The wifi is very slow doesn’t always connect to my phone. Service does not always work due to dropouts

Constant dropouts and slow speeds are a problems, normally resolved quickly but the fact it is common is the real problem.

Our experience has been very satisfying. For a start we always talk to a human when we ring; waiting times for telephone support are short. internet speed is as fast as we expected. No nasty surprises or slow-down penalties. The landline conditions are also great. Mates is good value for money and excellent service.

Switched over to Mate easily with BYO modem. Staff were friendly and helpful throughout the process. Been a stable connection ever since.

Customer service was fantastic during the installation process; I was regularly informed of progress and in most cases done quicker than the time quoted.

Had a few dropouts. A few days when service was in and out. Service is slow some days, requires a modem restart to get it right. Online gaming has been affected sometimes by it. Not a super fast speed generally but does the job.

Occasional dropouts and slow internet, but overall a good service and friendly helpful staff that resolve issues in an acceptable timeframe.

The team at Mate Communicate are fantastic. The service was excellent, never had one problem (unlike previous provider) and will certainly reconnect when I come back for my 6 monthly holiday. Having no lock in and a great Australian support team is great.

Chose mate because of it’s product review rating. Had been with IPrimus for 10 years and just couldn’t take it anymore. Although it was a bit of a complicated transfer Mate kept us informed every step of the way. I could not fault their communication. 11 months later am still very happy. Great speed. Lots of data. Could not believe dealing with an internet provider could go so smoothly.

Mostly good though have occasional dropouts mostly around 9-11 pm in the area that I stay (Sydney CBD). I would recommend as they have unlimited for $50 for initial 6 months and then $60 per month

Really quite fast and no hassle to connect. Internet is current streaming several things at the same time and pretty happy to have it connected in one business day. My old provider would have taken longer and wanted to charge me more.

Simple and easy process to connect and perfect service - consistent speed and reliable... what a refreshing change from the previous 3 ISPs I used!

When it works it's great.
However, too often for my liking, it takes too long to connect to a website and often times out. (site can't be reached because DNS server can't be reached). I'm not sure if this is congestion but even so, I'm not happy about it.
Lucky we have a reliable backup with Telstra 4G.
This review, for example, has taken over 20 minutes to write as I'm trying to find an email in my mail account that contains the invoice proof of purchase I need to upload.