Reliable, fast service and awesome customer service that sort out any concerns straight away. Super easy to sign up and no lock in contracts. You won’t want to leave though. Thank You Mate Communicate! I recommend your company to everyone.

I came across from Internode to Mate thinking that our internet service wouldn't change at all or if it did minimally, how wrong I was.

Ping times went from 15ms to 35ms

Connection speed dropped from 18000 to around 15000 and mate wasn't even interested in looking into why the speed dropped and was told its within a reasonable connection speed nothing can be done.

Was told I'd have a static IP address which I need so I can access the system remotely, IP changes even single time the connection drops out.

And Mate support teams response when the problem is to hard "We don't have contracts here at mate you are free to move to another ISP"

I would not recommend to any of my friends to switch to mate, ever.

The signing up process and install was great! Support team very responsive as well but man, after the install was complete, I am getting 1MB download.... like seriously??? $70 for this connectivity? I went back to support and their response was to get an engineer out to see what is wrong with the telstra line. If there is something wrong it's free, however if they cannot find any fault its $170 out of my pocket with slow internet... Does not make sense for me. I ended up switching with TPG and receiving 14MB download speed AND cheaper monthly contract. I lost $140 with MATE. Not a good mate after all. Didn't even last 1 month!!!

New to mate service been great so far and customer service are great and friendly. Move from Belong to Mate ADSL. The only issue i had with them was there website needs update does not show your daily usage of data and phone calls and have couple of modems i wanted to swap but didn't allow me on setup online went into isp error and had to call mate.

Most reliable ADSL connection I've had to date. Handled peak times extremely well. They give SMS notifications of any connection issues or coverage problems very quickly, sometimes before it even reached my area. Support is excellent, the people on the other end are knowledgeable and very friendly.

Pricing is very competitive, particularly given the great quality of service and support provided.

One time I had my phone line cut by work done by cable technician on another unit. MATE sorted that for me, troubleshooting to determine where the fault could be, then organising a new technician to inspect then repair. Very clear about what each step meant and no hidden surprises.

I do not usually write reviews. But for Mate I feel I have to do so for the exceptional service and amazing customer support they offer.
I switched providers from Belong to Mate a year ago and it was the best decision I ever made. Mate is the opposite of everything bad Belong used to be. I used to have very slow connection with lots of issues but since I switched to Mate the internet has been a charm, best speed, no dropouts, no issues whatsoever and on the top of that amazing customer service.

Mate is like a flower (Best ISP) in a field of weeds (all the other ISPs in Melbourne)

For the past days I'm getting very low speeds especially at night though I'm close to the network tower.when I call support,Mate complain my wifi router is not good.Then they restart my port .To cross check and clarify, I checked my router speed with Lan cable connected to laptop the speed was 15 Mbps, then Checked the speed only with wifi it showed 15mbps with mate support on call.This eliminated that there is nothing wrong with my router.
Now at nights after mate has closed their operations, please see the attached screenshots of the speed with Lan connected to my laptop.How can I pay 69 dollar a month to get 1.52 Mbps of speed. I use my my mobile net to stream videos.How ridiculous!!

After almost a month of one of the big companies trying to sort out my new connection on moving house and no luck, these guys sorted it in a normal two week turnaround with no fuss. I like having Australia based service crews as the South Africans were doing my head in.

We signed up with Mate as they were one of the only service providers able to deliver unlimited downloads to our area via ADSL.
The signup experience was excellent - completely painless and regular updates were provided by SMS. The installation instructions were also very good.
Since installation we’ve had no noticeable connection issues.

The only reason I didn’t give 5 stars is that $99 p/month is a little bit expensive.

Mate provide a quality service for a very competitive price with a solid customer service team. They were very responsive and knowledgable in getting me connected when I had issues.

Good product and service. I am about to move to NBN and will be pleased to report on how that goes. So far MATE have been very good responding to my request.

Since switching from Belong I have noticed an all round improvement. My household was previously having problems with connecting to the internet and extremely slow loading times, or sometimes not loading at all. That does not occur now that we have changed to Mate.

Internet is embarrassingly slow most of the time (NBN hasn’t arrived in my area).
Regularly have speeds down around 2-3 mb/s, and end up having to tether off phone to do basic browsing, email etc.
When I’ve reached out for support, they said sending a technician to investigate would cost me over $100 :/

I thought mate was my ‘mate’ for the first few months I even recommended to my friends. However, from 4 months I have been using this, there are few issues with internet connection. Frequent disconnectinon and very low download speed. And the finally it’s been disconnected for 4 days now but there are not updating or resolve. Even though you call them you only able to leave a message and they would send you a text. Telling you they are working on it and will be contacted you in 24~48 hours later. I had this text twice and one email.
Just hopeless I am not totally able to get any help from anyone except a text message or email.
Really annoying. Looking for another broadband company.

These guys are waYYYY yy better than Optus (worst customer service in the world). Mate where have you been all my life!? Great speed, great customer service (Australian based - not offshore). All round great product - happy customer!