I've been a Mate customer for over 2 years and I've been happy with their service. I've also opted to stay with them while moving and started using them as my NBN ISP. They've had a few interruptions in service, as any service provider would at some point, but I was informed via SMS every time and the downtime was minimal. Only needed their customer service for account issues not tech related issues but I was happy with the assistance I received. Unlimited data and no contracts means they are confident with the service they provide. Overall I am a happy customer and highly recommend their service.
Disclosure: I was asked to provide a review of their service. And I am happy to recommend them.

I have been with the service for over a year and I just had a problem with the conexion getting slow or lost in the last month, but I totally recommend the service and I am happy with it.

4 years happy! Been with them on NBN and now ADSL. The service is the best in Australia. They pick up the phone straight away and the call centre is in Australia. (You can understand their perfect English!) Thanks for the tech support Tim and every staff member!!!
Excellent prices too!!!

I just switched from Belong to Mate, having had really great service from Belong for years until it started to really slow down and drop out recently. I churned to Mate and it's been a smooth and easy. Signed up on Wednesday, modem delivered Friday, service connected Monday. No issues, no drama and a really great price with a reliable connection, well-rated modem and good ADSL speed so far. If you don't have an active Telstra phone line you may need to pay for one to be connected - but they explain all this to you. I'm impressed and really happy!

Easy connection process - ADSL - nice staff and fast answer on support requests
Everything works (internet, phone, vpn)
Have met all their promises so far - connection time was fast
Generally happy with everything

I used to be on their NBN (which had blazing speeds) but then I moved homes to an area with no NBN so had to downgrade to ADSL. Although there were other providers with slightly better rates, I was adamant to stick to Mate. Their customer service has always been top notch. They walked me through the entire process from ordering the service to set up, sent updates via email and sms and was friendly to boot. What I loved most though is that their team is based in Australia as well. Highly reccomended.

Yes, connection is slow on my phone when connected to adsl.
Don't use it for my phone at home only Tv due to the slow connection. Works well with the TV just not for phones and my laptop is slow.

Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.

Reliable and great speed. The phone help was fantastic to help me set up, especially as I'm an older female living alone. The lovely guy even told me exactly what I needed to get from Officeworks to adapt my older phone line and the price! I couldn't ask for more.
I had already used Mate for a few years after getting NBN and had a great experience so although they were slightly more expensive than other 'cheap' deals I am convinced I have the best deal.

I did NBN with them and now moved to a NBNless zone. I won't leave them ever. They pick the phone! You can understand the Australian call centre! And it bloody works great. I recommend to everyone. Try it and stop going with the usual heartaches.

We think the team at mate do a fantastic job & we would definitely sign back up with them when we reconnect. Customer service was always laid back yet professional & never an issue with our connection. Brilliant!

(Only reason why we've cancelled is because we are going caravanning)

My connection started off well enough but after continual disappointment over the last three months I have been trying to cancel my service. I first wanted to check how much data I have been using. It should be on your billl...but no! Go to my customer portal, click on the usage icon...no data available. Customer service tells me that it is there. After showing them it was not, they messages me with the information...no apology! I tried cancelling by email. I have to call. No answer we are busy leave your details...no call back! What a total hoax! Do not even bother entertaining giving these guys your business!

SO happy with these guys from start to finish. Easy process, great on the phone if anything is wrong & super easy & pain free disconnection. Wish all companies ran in this manner. Great price plan and internet connection was ace!!

Having local support is great, but only if they can actually connect your service.
I was asked to go purchase a home phone to verify my connection because If I didn't and they sent out a Telstra technician I would be charged $170 incorrect call out fee. If that does not work, I'll have to 'speak with my landlord about it' They proceeded to bill me for my first month anyway.

Don't put that on your homepage do ya mate

I now have more problems than I started with.

Living on an island with no NBN and ancient landlines, I don't enjoy fantastic facilities, but the support from MATE is first class, always very patient with my limited understanding of things technological.

Happy with MATE as ISP for our ADSL2+, since the internet is pretty stable most of the time and friendly staffs on phone. Overall pretty happy with them

Pro:
1. Stable internet speed
2. Get prompt notify SMS when internet interruption/downtime occurs
3. Friendly staff phone support

Cons:
1. Costly for ADSL2+ (unfortunately no NBN for our area yet)
2. No staff/phone support after 8PM, which can be annoying when something happens after work hour

Moved home and don't want to sign up a contract as waiting for NBN connection.
Found Mate provides month to month service with no installation and no lock-in contract.
Easy to connect service. They are all nice.
Never had problem with them.

The promotion period was good but after promotion, the price is not competitive.

Have been with Mate for 3 years. Travel across Australia for a few months annually and disconnect service when away. Reconnection has always been simple and efficient with guidance from articulate service advisors. We are soooo happy with mate communicate that we rave to all our friends what a good provider it is. Great company to deal with.