178 questions from our users
David7321asked
on your 50 plan with phone its 68 a month is that promo cost or real cost, and if not what is your month to month, what is cost to port over nbn and home phone i would be on a byo?
1 answer
Vanessa S.MATE Communicate
Hi David7321,
The nbn 50 bundle plan is currently $68.00 per month for the first 6 months as part of our $10.00 promotion. After 6 months the regular price is $78.00 per month.
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Roy Hewaasked
Hi Mate
Have you got your own control over cvc at the Bendigo exchange or are you going thru another telco pls?
Cheers
1 answer
Vanessa S.MATE Communicate
Hi Roy,
We use the Vocus network to provide our nbn services.
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Phoksasked
Do you need a phone line for internet service?
1 answer
Vanessa S.MATE Communicate
Hi Phoks,
This depends on what type of Internet service is available at your premises, for example, ADSL requires an active phone line but nbn does not.
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Kateasked
I have a Telstra NBN FTTB modem to provide my land-line telephone. Currently I have an Adam Internet Black Spot aerial connected to a NetCom wireless modem which provides my internet connection. This black spot tower is poorly maintained as most people have changed to an NBN connection. Adam Internet is now owned by IINET.
I need to connect to NBN FTTB and would like to retain my current land-line connection and telephone number. I am seeking unlimited data nbn 50. Please advise what bundle would suit my needs?
1 answer
Vanessa S.MATE Communicate
Hi Kate,
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Aussiebloke34asked
Has Mate got a data centre (for traffic) in Perth? As the last thing I want as a Perth customer, is to have to be routed to the east coast and back again creating huge latency issues for gaming.
3 answers
I’m sorry I don’t a clue I’m just a consumer. I’m in SA and I don’t have any gaming issues. If there’s any problems in your area they text you to let you know. If you call them they’re really helpful.
Thanks, SA would be very different to WA as it's half the distance so wouldn't be as noticeable but I'll double check with them if I have the time to call.
Vanessa S.MATE Communicate
Hi Aussiebloke34,
We can confirm our provider has a POP in every capital city including Perth.
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
louisaasked
Hi there i would like to connect my homebroadband?
1 answer
Vanessa S.MATE Communicate
Hi louisa,
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Amitasked
Hi, I signed up for adsl connection in toorak, melbourne..how many days does Mate takes to establish a wifi connection after signing up?
1 answer
Vanessa S.MATE Communicate
Hi Amit,
Please contact us on 1300 876 283 and press "2" for support, or email [email protected] so we can check and advise.
Regards,
MATE team
KarKarLasked
Which service provider is MATE using? Telstra? I would need ASDL only, no need home phone. How much would it cost monthly? Need to sign contract?
1 answer
Vanessa S.MATE Communicate
Hi KarKarL,
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Joboasked
Is your base provider Telstra or Optus?
Does the modem we buy through you compatible with other service providers?
1 answer
Vanessa S.MATE Communicate
Hi Jobo,
We use the Telstra network for our ADSL services and can confirm our modem is unlocked and will work with any other provider/service.
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Steveasked
How do I refer people?
2 answers
Vanessa S.MATE Communicate
Hi Steve,
We do have a referral offer available.
Once you are a customer, to refer a friend you just need to advise the person signing up to do the following:
If signing up with a MATE sales agent over the phone, just let them know the referral's name and account number (in this case yours).
If signing up online, when it comes to "how did you hear about us" just select "referral" and add your name/account number.
Once their service goes live you will be automatically credited $50.00 on your next invoice.
Yeah, sure!
Don't bother if you when they deny it are talking to them on the phone ... you don't have a leg to stand on when the referee doesn't get credited further down the line. A phone call is not worth the paper it is written on! :-(
Jamesasked
Hi, I'm Just wondering if the $59/ month yeah mates nbn™ 50 would be good for gaming and have a low consistent ping?
1 answer
Vanessa S.MATE Communicate
Hi James,
This depends on what nbn technology services your address.
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
SuperVLagasked
Hi
Does Mate provide NBN in Adelaide CBD? Any comparison to other providers? Been reading reviews here compared to internode.
1 answer
Vanessa S.MATE Communicate
Hi SuperVLag,
We can confirm that we service the whole of Australia including Adelaide.
In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.
Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise.
Regards,
MATE team
mehereasked
I have no idea what I am after other than cheaper internet connection rather than what Telstra is charging me..I wonder also if I can have some sort of bundle that would include my mobile phone which I am currently using virgin. I have around 6 months left on my contract.
3 answers
Vanessa S.MATE Communicate
Hi mehere,
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
We will also have a bundled mobile product available within the next 2 weeks :-)
Regards,
MATE team
Christine Johns 27/16 Hosking street, BALMAIN EAST 2041
Vanessa S.MATE Communicate
Hi mehere,
We can definitely connect this premises to nbn. Please contact us on 1300 876 283 and press "1" for sales, or email [email protected].
Najedasked
Hi, does MATE have NAKED ADSL in Perth WA? Thanks
1 answer
Vanessa S.MATE Communicate
Hi Najed,
We can confirm that we do not offer naked ADSL services.
In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.
Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise.
Regards,
MATE team
Lisa Casked
Hi,
I live In Perth WA, in the suberb Balga 6061 and we have just had NBN installed taken years, so now I'm looking into service providers I've never bothered with home internet I use my phone.
I believe that our NBN is the old copper wiring not fiber optic.. so I'm still hesitant to commit to a company, I have an old phone line will need reconnecting but I don't want a home phone in my house no point.. how much will that cost? And will you organise this?
I want to be able to Stream Netflix etc.. which plan will give me sufficient Speeds to do this mainly in the evening. Thanks.
1 answer
Vanessa S.MATE Communicate
Hi Lisa C,
To check availability and advise what we can offer you, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
TADasked
Do you have mobile plans?
1 answer
Vanessa S.MATE Communicate
Hi TAD,
Our mobile product will be launching soon, stay tuned! :-)
Carrieasked
Can I use my telstra wifi modem or do I require to purchase a modem through you to use month to month contract?
2 answers
Vanessa S.MATE Communicate
Hi Carrie,
To check availability and advise what modems will work, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Works fine on my TG800 supplied by telstra
Srikanth Sasked
How is adal2+ service ?
1 answer
Vanessa S.MATE Communicate
Hi Srikanth S,
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise if we can offer you ADSL.
Regards,
MATE team
Olivia Gasked
can you go and pick up your order for the modem or does it have to be delivered?
1 answer
Vanessa S.MATE Communicate
Hi Olivia G,
The modem can't be picked up and will be delivered via Startrack Express.
Amy Zasked
Hi, I just move to a new unit and just receive the modem ordered from mates. The email said an NBN Co. technician has been assigned to connect your Mate NBN Internet service on 26/04/2018.
I want to know what will they do and can we set up the modem by ourselves and activate the internet earlier?
Thanks
Amy
1 answer
Vanessa S.MATE Communicate
Hi Amy Z,
We have checked with nbn to see if we can get you an earlier appointment but unfortunately there is no earlier date available.
If something does come up we will notify you but at this stage nbn has a very tight timetable when it comes to technician appointments and this is based on available private contractor availability in your area.
Please email [email protected] if you wish to reschedule this appointment.
Regards,
MATE team
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