MATE Questions & Answers (page 4 of 9)

Recently changed over to Mate. Had to change ports and modem setup which was done while i had the tech on the phone. Since connection i have been unable to download/upload..... is this part of the Mate service or is it possible that the modem is setup wrong?

I have move to a unit and the nbn fibre wires are missing if i choose yous for my internet will it be a problem?

HI, I had touched Mate to install NBN for many days, however my house is located in new development area and staff request me to sign up. Your website no sign up function at all !!! one Mate sales called me and request my credit card data, I am from New Zealand and just move to Gold coast . Have any Mate custmers can tell me, is it true to request my bank credit card from Mate sales call for the sign up with Mate? appreciated that!

Hi,

I am currently interested in utilising Mates NBN services for my premises. We are NBN ready, have our own Modem and are on a contract with another ISP (Telstra) this will cease in May.
Could you please advise the best way to start a transfer to Mate? As we have a business from home, internet access is essential.

Thanking You
AB

Can I use the Sagemcom 5355 modem/router from Telstra to connect to Mate NBN?

Do you cover Lakeland For Internet and Phone? If so What Price?!!! (E-[email address removed])

Do your nbn plans have static ip?

can I use fetch on this service ?

Hi, was just wondering what network do you run off? As where i live Optus connections are nearly useless and i'm really looking to signup and this is the one thing holding off my decision

Hello, can you advise me how many people have connected in Lake Macquarie with your company?

Hi,
How much are your modems, and do you have to pre pay the first month?
Thank you. :)

Could you please advise as to whether Mate Communicate had a "one month free" offer in December?

Hi,
I have recently discovered the unreliability of the FTTN NBN. I have 5 days with no internet. Shoddy NBN techs. So I am curious if you offer a 4G backup like Telstra?
Thanks,
hydraflexx

Hello, I just wanted to know what your average realistic speeds where for FTTP in NQ if that's possible. I am hoping to start a contract with your compay.
Cheers-Brendan.

Asked twice now on how to activate message bank voicemail,still no answer so please WHAT are you supposed to do to get it up and running I tried 3 times and of course without the password I cant enter so cant get in ???!!! so WHAT is the password ??? and how do I now get it unlocked ? and why do I have to keep asking for help with something that should be childs play ??? it says enter the voip number then my number then the password ??? What password? did someone forget to mention that ? how can we know it if you dont tell us it ???

So what’s the difference between the 25/5 and 50/20 plan, same price but double the speed? Is there a catch? Can’t see anything in the critical information..thanks.

Why is the 25/5mbps the same price as the 50/20 mbps ?? And can I use my current Telstra Gateway NBN Modem for your 50/20 mbps $78.00 per mth plan.
Please advise contract details..i.e., terms etc.

how long does a port take. currently with Internode FTTP?

I want to get NBN internet connection along with landline phone, can you also provide landline connection as I want to keep my landline number.

Hi,

Does anyone with mate communicate use the VoIP service with a iiNet BoB2 modem? Did yours configure? I can’t seem to get mine working? My internet works perfectly with the modem, it’s only the VoIP that I’m having problems with.

Thanks Samantha