Read also:
sunshine blade heater how much i-vac x10 handstick reviews fisher and paykel front loader drum clean polocool pc-53ap/c spinaleze pillow where to buy kogan 32" agora smart led tv
182 questions from our users
leroybassetasked
Why is the 25/5mbps the same price as the 50/20 mbps ?? And can I use my current Telstra Gateway NBN Modem for your 50/20 mbps $78.00 per mth plan.
Please advise contract details..i.e., terms etc.
1 answer
Vanessa S.MATE Communicate
Hi Leroybasset,
To check availability and confirm plan details etc. we will require your full address.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Paul_Basked
how long does a port take. currently with Internode FTTP?
1 answer
Vanessa S.MATE Communicate
Hi Paul_B,
To check availability and confirm timeframes we will require your full address.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
santhoshasked
I want to get NBN internet connection along with landline phone, can you also provide landline connection as I want to keep my landline number.
1 answer
Vanessa S.MATE Communicate
Hi,
To check availability we will require your full address.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
samanthanaidu94asked
Hi,
Does anyone with mate communicate use the VoIP service with a iiNet BoB2 modem? Did yours configure? I can’t seem to get mine working? My internet works perfectly with the modem, it’s only the VoIP that I’m having problems with.
Thanks Samantha
1 answer
Vanessa S.MATE Communicate
Hi samanthanaidu94,
We have customers using various BYO devices with our VoIP services, unfortunately each device is different and the settings may not always be the same on one device compared to another.
For the majority of devices, the VoIP settings we supply are sufficient to configure the service.
Regards,
MATE team
samanthanaidu94asked
Hi,
I have a iiNet BoB2 modem and I am looking at connecting to mate communicate with this. Does anyone else know if this is compatible or if it works well?
Regards
Samantha
3 answers
Vanessa S.MATE Communicate
Hi samanthanaidu94,
To check availability and advise if this modem will work, we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
Hi Samantha,
I have switched from iiNet to Mate couple months back, and am currently using my BoB2 modem. Seems to be working fine on my plan (25/5mbps).
Regards,
Zee
Hi Zee,
Just wondering if your VoIP service works with the BoB2 system?
Thanks Sam
YGevansasked
Hi, is anyone that have signed up with mate communicate having trouble with there modem? I am having trouble connecting to the modem when I am in my bedroom on my iPad, I recommended mate communicate to my neighbours and he having a slow connection on his mobile phone, my daughter son cannot connect to the modem in his bedroom even with a Wi-Fi booster extender. I have emailed mate communicate with my problem and I'm waiting to hear back from them.....
2 answers
Vanessa S.MATE Communicate
Hi YGevans,
Can you please provide your account number so we can look into the issue for you?
This sounds like a WiFi range issue, please note that there are a lot of variables with WiFi.
We can discuss this with you over the phone and also discuss options with our modem such as possibly changing WiFi channels etc.
Regards
The MATE Team
Hi, my daughter sent a email to [email protected] on 16/12/2017 and still has had nil contact from mate, I will contact you after xmas to discuses the problem.....
mikeyfasked
Hi, is your unlimited adsl service speed capped?
1 answer
Vanessa S.MATE Communicate
Hi mikeyf,
We do not shape, cap or throttle any of our plans.
mikeyfasked
Hi I have Mate unlimited ADSL and until last week have been getting download speed tests of up to nearly 12 Mbps but usually around 10 to 11 Mbps with slower speeds in peak times often requiring a modem reboot to help with the speed drops.
Last Friday I noticed that the download speed had dropped to around 5 Mbps with modem max rate of around 14.5 Mbps and current rate seemingly fixed at 6.140 Mbps.
The current download rate does not change at all with modem reboots but the max rate varies a little.
Upload max and current rates are the same at 1.087 Mbps and actual speed tests approach this at 0.91 Mbps.
I have contacted Mate and been told my current download speed result is within Telstra specs and so they will not investigate further.
Am I now on a throttled or limited speed compared with a week ago?
Regards,
Mike
1 answer
Vanessa S.MATE Communicate
Hi mikey,
We suggest contacting our team via email or calling us on 1300 876 283 so we can troubleshoot your connection.
Bernardasked
I am about to connect to NBN with Telstra. Should I proceed after all the negative feedback I have seen?
2 answers
Vanessa S.MATE Communicate
Hi Bernard, we suggest proceeding with connecting to the NBN with us, we can't comment on Telstra. Please give our team a call on 1300 876 283.
Better go with Telstra if a highly reliable connection and speed are your main requirements. No one beats Telstra in terms of those.
The only drawback Telstra (and most people would agree) is when you call Telstra for customer services or technical support (in the case of you unfortunately having problems after getting connected), the phone queue can be very long. I speak from my true experience.
Chrisasked
I am currently with Ant communications since getting NBN our service has improved sometimes and is A LOT worse at other times, we usually can not live stream and internet jams regularly, the VOIP is unusable 98% of the time. Ant has communicated to me its NBN's fault and if I changed providers I would still have the issues I'm currently having.
SO my question is, have people that changed providers from ANT to some one else IS it ANY better? did changing providers fix the problem? and if so which provider did you change to?
1 answer
Vanessa S.MATE Communicate
Hi Chris,
If you would like us to check availability we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise and answer some of your questions.
Regards,
MATE team
Peteasked
Hy i live at 32 34 hoyle st Tocumwal nsw.Can i get wireless internet?
1 answer
Vanessa S.MATE Communicate
Hi Pete,
To check availability we will require your full address as we need to determine what technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
maureenasked
I have a n300 wifi gigabit router part number nf7 from tpg is this compatible to your system?
1 answer
Vanessa S.MATE Communicate
Hi Maureen, depends on the NBN service class and if the modem is locked down to TPG. We suggest contacting our team via email or calling us on 1300 876 283.
Nuanceasked
Just to be clear, if I'm getting the great mates bundle with NF18ACV modem, I would not need any addition device to use the internet service at home (a router). Also, do I need any additional device to make voip calls?
4 answers
Hi, I am no expert & only know how to do what I did, so I hope my info helps.
I would suggest going on to the support team at Mate Communicate, they are very approachable & will actually help you, with info about your modem/routers compatibility. The info below is cut & paste from their website.
------
BYO MODEM / ROUTER
Please note that if you choose a BYO modem / router or VoIP ATA device you will need a device that is compatible for an ADSL or NBN connection. Your device MUST be compatible with a PPPoE configuration and MUST be VDSL capable for a Fibre to the Node (FTTN) or Fibre to the Basement (FTTB) NBN service. We suggest talking to our support team before you purchase a new device.
I hope this is useful for you... sorry for the delay in replying.
With regard to "additional device for VOIP. I purchased an "internet adapter" which you can plug a standard phone into (& then into your router) The adapter was not expensive at all. VOIP phones themselves seem expensive... this was the best option for me.
Hi Robyn,
Thanks a lot for the pointers. I would get in touch with the support team on Mate's website.
Vanessa S.MATE Communicate
Hi Nuance,
You will not need any additional device aside from the Netcomm NF18 as this will act as a modem/router and has a Voice port for NBN VoIP services.
Regards,
MATE team
Mazzieasked
would a telstra nbn modem be compatible for a Mate switch or would it be locked to the telstra network?
3 answers
Hey Mazzie, From what I've read in the whirlpool forums quite a few people have had success using Telstra nbn modems with other providers. From memory it was the voip config which was an issue for some. Give Mate your modem model and I'm sure their tech team will answer your question. I'm currently only using an adsl modem which isn't NBN compatible. Hope this helps.
thanks for the information
Vanessa S.MATE Communicate
Hi Mazzie,
This will depend on the modem you are using as each modem is different, some may be locked and others may not be.
Regards,
MATE team
The Manasked
Does MateCommunicate provide fixed IP address, if so, is it possible to change IP if required (perhaps at a cost) ?
3 answers
MateCommunicate appear to be providing a fixed IP address without advertising it. My IP address has not changed since signing up, regardless of modem being rebooted several times.
I cannot answer the second part of the question, please contact MateCommunicate directly.
Vanessa S.MATE Communicate
Hi The Man,
We can confirm that we provide a static IP address as standard.
If you wish to change your IP address please contact our support team at [email protected] or call 1300 876 283 and press "2" for support.
Regards,
MATE team
Great, thanks.
Claude Hasked
Can i get optic fibre from the street to the house?
1 answer
Vanessa S.MATE Communicate
Hi Claude H,
To check availability we will require your full address as we need to determine what NBN technology your premises will receive.
Please contact us on 1300 876 283 and press "1" for sales, or email your full address to [email protected] so we can check and advise.
Regards,
MATE team
John Wasked
Orchid 136asked
How can I create my mate account?
2 answers
Depending on what you're looking for, I recommend going on their site and checking out their packages - https://www.letsbemates.com.au/
Vanessa S.MATE Communicate
Hi Orchid 136,
If you would like us to sign up please contact us on 1300 876 283 and press "1" for sales or you can sign up online at https://www.letsbemates.com.au/
Johnasked
Hi
Do you guys have similar plans and pricing for Satellite like IP star???
Kind Regards John
1 answer
Vanessa S.MATE Communicate
Hi John,
Unfortunately we do not offer NBN Satellite.
We can service NBN Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/FTTB), Fixed Wireless and Hybrid Fibre Coaxial (HFC) technologies.
Regards,
MATE team
Orchid 136asked
Can I disconnect device nbn when I am overseas? And is it easy connect and how?
Thanks
1 answer
Vanessa S.MATE Communicate
Hi Orchid 136,
We have no contracts and no cancellation fees, so you can disconnect and reconnect at any time. You will need to sign up to a new account when reconnecting.
Regards,
MATE team
Other Internet Service Providers
Mint Telecom
4.9(383)Launtel
4.9(285)Aussie Broadband
4.5(4,063)Australia On Line
4.7(164)Barefoot Telecom
4.4(464)Tangerine Telecom
4.3(1,583)Harbour ISP
4.2(1,002)Bordernet
4.7(65)OptiComm
4.1(361)OntheNet
4.7(56)DCSI
4.6(46)Lizzy
4.5(55)Other Internet Service Providers
Mint Telecom
4.9(383)Launtel
4.9(285)Aussie Broadband
4.5(4,063)Australia On Line
4.7(164)Barefoot Telecom
4.4(464)
Related Articles
Best Internet & Mobile Phone Service Providers in 2020!
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.Nov 22, 2022
Listing monitored by MATE Communicate representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.