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Reviews

4.6

68 reviews
5
(58)
4
(3)
3
(0)
2
(2)
1
(5)
  • Product Quality
    5.0 (17)
  • Return Claim MadeYes (0) · No (17)
  • Warranty Claim MadeYes (1) · No (16)
  • Product Appearance As advertised (55%) · Not as advertised (45%)
  • Shipping
    5.0 (3)
  • Customer Service
    5.0 (8)
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Highly recommend there products and customer service

published

Bought a body in balance mattress, two pillows, pillow protectors and mattress protectors 4 years ago and have not had any issues. Very happy with our purchases, Extremely comfortable, no partner disturbance. Felt supported during pregnancy.
Excellent customer service, store is well laid out so you can easily find what you want as well as someone close by to assist if needed.
Would buy from them again.



Great service and sound advice

published

We went to Mattress & Pillow Science on recommendation. We are so glad we did. Steve and his team were amazing. They were very knowledgeable and very accommodating to our needs. We LOVE our new bed and never slept so well as we do now. Thanks guys! We wouldn’t go anywhere else in future!

1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Thanks for the great feedback Mikey! I'm happy to hear the whole experience was a very satisfying one for you.

Best sleep ever!

published

This has been the first time I’ve bought a mattress from people who really know what they are selling. Also, this is the first time I have bought a mattress that’s been perfect for me right from the first night I slept on it. I have bought a mattress for my daughter from this wonderful store and she loves hers too! I won’t go anywhere else now. Next day service and they even carried my king mattress up the stairs and onto my bed frame for me. Cannot recommend Steve highly enough. Experienced and honest and was very quickly able to recommend mattresses to fit my likes.

1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Thanks Nat! Fantastic to hear you loved your mattress from the first night. Most people take some time to adjust to a new mattress, sometimes as long as a month. I'm sure you find it a bit harder to get out of bed in the mornings now ;)

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Steve

SteveMelbourne

Amazing product and service

published

We purchased a new queen size mattress from pillow science - Steven and David were a great help with advice and after sales care.
highly recommend to drop by and see the range they have to offer.

Marc

MarcMelbourne

Perfect Science - Perfect Mattress

published

Purchase was made in store. We found the staff at Pillow Science to be knowledgeable, patient and pleasant to deal with. Extremely happy with our purchase and would highly recommend.

1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Hi Marc, great to hear that you enjoyed your experience in our store. We pride ourselves on making the whole purchasing experience an enjoyable and satisfying one. Thanks for the feedback!

so good i bought two

published

firstly the guys at Pillow Science helped me track down my delivery which Aust Post had botched. then when i got it, was it ever good. great flexibility and really comfortable. My wife tried and instantly wanted one for herself

1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

My bed is an AMAZING place to be!

published
1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Brilliant Beds!

published

Our second purchase from Pillow Science and the mattress does not disappoint! So much so that my mum ordered the same one after trying ours. Highly recommend!

1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Hi Lisa, great to hear you you're happy with your mattress. Hope your mum is too!

Fantastic service, fantastic product!

published

Awesome experience of an in-store purchase of mattress, base and headboard together with orthopedic pillows and extras - assisted by the friendly and experienced owner who took the time to understand our requirements! Would highly recommend to anyone looking for the best service and bed!

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Emma Rogers Dumas

Emma Rogers DumasMelbourne

  • 2 reviews
  • 1 like

Amazing beds. Amazing service.

published

Pillow Science has the best products I have ever used. And the best service. David, Steve, Amanda and Reese all helped my husband and I choose the best options for us. The day after we took delivery I had some doubts about the bed that I had chosen, and they reassured me and gave me a plan moving forward which worked perfectly. We have now bought 4 beds from them and 4 pillows over the past 5 years. I would never buy anywhere else.

1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Service was amazing

published

Purchase in-store
Service was amazing, patient staff, they were very accommodating. We are very happy with our new bed purchase. Thanks

Best Mattress and Service!

published

We recently purchased a Gel Advance Medium Mattress from Lee at Mattress & Pillow Science. Her service was outstanding from the outset, providing us with the best advice and care, especially with my back issues. Her after sales service was also exemplary and we highly recommend Mattress & Pillow Science for mattresses, pillows, bases and bed heads. Thank you Lee and Martin, we love our bed!!

Dan Swart

Dan SwartMelbourne

Best Mattress Ever and Impeccable Service

published

My Wife and I went to nearly every shop in the eastern suburbs over a 2 month period. Mattress and Pillow Science had by far the most comfortable products at the best prices. Service was professional and informative. Look no further!

Flawless mattress, even better service

published

Bought my mattress from Mattress and Pillow Science 5 months ago and cannot recommend enough! In-store service from Lee and Martin was fantastic, they were incredibly patient and made sure that I walked out with a mattress perfectly suited to my needs. Delivery was quick and easy as well. I haven't had a bad night's sleep since it arrived. Will definitely be going back here for my next mattress!

Best mattresses 100% happy

published

We bought our first mattress a Body in Balance Firm from Mattress and Pillow Science on the 9th September 2012 (Invoice No 301151) The mattress is the best we have ever had it is amazing, soft but supportive and we don’t know when the other one is turning in bed, it is so well structured. My mother bought one at our recommendation and she feels the same. best mattress ever. We have now bought a king single Ortho Slat for our son on the 17th August 2017 (Invoice No. 17-00001871) and same thing, sumptuously comfortable and incredibly supportive. We have never had any back issues and sleep wonderfully well. Will always come back and buy our next one.
Annie and Michael
Elsternwick

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Amazing!!

published

Fabulous pillows! We originally purchased one for my Fiancé as he had a neck injury and this really helped him with his recovery and pain management. At his suggestion; I also purchased one and love it! I really believe it is so important to invest in a great pillow that supports you while you sleep especially due to the amount of time we spend in bed! Lee was really helpful and patient in helping us chose the right items which suited us individually. Would definitely recommend.

Robin

RobinElsternwick

Wonderful products and wonderful service

published

Too often in our busy schedules we fail to stop and recognise a job well done. This review is overdue since not only have I referred patients for years (and always resulting in outstanding feedback), but recently I bought mattresses, pillows, bedframes, etc for my family and everything about the experience was excellent. The entire staff, especially Lee and Amanda, were incredibly professional and made sure that every detail was handled to perfection. The products are outstanding and they cater to each persons individual needs. I recommend that you should take advantage of Mattress and Pillow Science for all your bedding needs. Yours truly, Dr. Robin Nemeth

Date PurchasedOct 2017
Nirmal

NirmalToorak

Perfect

published

Absolutely loved my experience. Lee is really really helpful and listen to your personal needs.

Very attentive to you . I strongly recommend it

Brett72

Brett72Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Sensational mattress

published

From the time I walked into the store until the bed arrived I knew I had made the right choice of bed store. We were taken through the differences of technology in the mattresses and everything was explained.

We made our choice and the beds were delivered and set up for us within a week.

If you're looking for a new bed then Mattress and Pillow Science is your only option.

Excellent Customer Service and Outstanding Product Quality

published

Purchased the mattress, mattress base and pillows combo from Caulfield Store. Steve and Amanda made it so easy for me to buy the right mattress and pillow after taking down notes on the whole lot of questions. They were very professional, friendly and informative during the selection process. I received the best customer service and got my stuff delivered the same day. It's been a few weeks and I couldn't be happier with my purchase. I will highly recommend Mattress & Pillow Science to everyone.

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