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GlennRichmond-Tweed, NSW
- QLD, Robina
- Verified customer
Slow process, no urgency in build commencement
I signed contract in December 2022. It is now May 2020 and still no Council application. I have done my best to try and push the start process with Metricon without success. The staff function like public servants. Apart from consultant who does his best to try and help I can not find any reason why the build has not commenced.
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A and M McLSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Delta 29MR RF - Can’t be happier!
From my very first email to enquire about the Delta the staff were amazing. [name removed] certainly knew her product and took us through the sales and planning stage with such ease. We are very grateful to [name removed] as she even found us a fantastic block of land through her knowledge of the area. Then we moved very quickly through to pre construction and [name removed] made sure she was provided us with all the accurate information for our design appointments which made this process easy and quick. At the construction stage we had the ple...Read more
asure of working with [name removed] who promptly answered all my questions and let us know that we were well supported at this time. [name removed] was our site supervisor and absolutely took charge of our build and it was in good hands and made the whole build keep pace with great quality. His timing for contractors managed our expectations well. If he said it was getting done that week, it did. What more could you want?! The communication was exceptional through all stages. We could have not been happier with this build. Fingers crossed we don’t have any dramas in the future but so far 100% dream build. Thank you Metricon ROBINA. I will be recommending you!Similar opinion? Write a review on ieatwords.com.au!
Rochelle S.South East Queensland, QLD
- QLD, Robina
- Verified customer
Best ever site manager and builder
My site manager was managed by [name removed]. All I can say is wow! He is mega efficient, knowledgeable, resourceful and knew his stuff!. Whenever I rang he knew who I was and where I was up to with my build. Could not have done this without him! Thanks [name removed]
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Tenee CollinsSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Amazing from start to finish!
From our first meeting with our sales person to hand over we have been so happy with the process. This is our first home so we were super in-experienced, Metricon helped us through out the whole build. Their staff are always happy to answer questions and go out of their way to help. We have every intention of building investment homes in the coming years and very safe to say we will be using Metricon.
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JAESouth East Queensland, QLD
- 2 reviews
- QLD, Robina
- Verified customer
Excellent Sales and Pre-construction people!
Our new Metricon house build 703672 has just started and we have very high praise for the sales [name removed] and pre-construction [name removed] people. They were very informative, very accomodating with our wishes, incredibly helpful and friendly, also patient. We cannot imagine how they could have done a better job. Happy to recommend their Robina office to anyone interested in building a home. Thanks very much!
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Go West they said.South East Queensland, QLD
- QLD, Robina
- Verified customer
It should always be this easy
I'll start with the bad.
It took a looong time to get my contract. Such a long time that I nearly lost my finance and to get the contract in time to get my finance, I had to do without getting to choose my "colours" and just selected a palate and a fixed pack, which wasn't ideal, but we had no choice. There were a few things that we wanted to do, but they couldn't do because of their procedures and practices. For example I wanted a 1200 front door put was told I couldn't because the door frames aren't strong enough. I think every other builder ...Read more
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MWeb85South East Queensland, QLD
- QLD, Robina
- Verified customer
Exemplary forever-house in lightning speed
Building our forever house interstate was challenging especially as first-time builders - but the choice to go with Metricon paid off massively. We moved into our new luxury home 7 weeks ahead of schedule (which in turn meant we beat the COVID interstate lock-down which would have otherwise impaired us from moving interstate from Victoria). The customer service from the Robina head office was exemplary well before site-start all the way through and continues to be so post-handover. I cannot speak highly enough of the team there. We had an exemp...Read more
lary site manager ([name removed]) who had our best interests at heart since day one. Being interstate meant site inspections were not often possible so he would send photos of progress each week and was always available on the phone and email whenever I had a question. Our many last minute changes were accommodated where possible and a very high standard of workmanship was evident in all our site inspections. We are very happy with the finished product and have no doubt the minor defects we plan to list for repair will be attended to and repaired with efficiency and speed.Similar opinion? Write a review on ieatwords.com.au!
PJHGold Coast
- 4 reviews
- QLD, Robina
- Verified customer
Great Warranty Service from Metricon
Four years after the completion of our Metricon home we were hit by a massive storm earlier this year which resulted in water leaking into our main bedroom. Metricon quickly sent [name removed] to assess and finalise repairs. [name removed] was both professional and courteous and demonstrates the reason why we have twice chosen to build with Metricon. Metricon gives great after sales warranty service!
Thank you Metricon and thank you [name removed].
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TaliaSouth East Queensland, QLD
- 2 reviews
- QLD, Robina
- Verified customer
Excellent Site Manager
We commenced our first home build at the end of August 2022 and it was completed by the first week of December 2022 - just in time for us to move in before Christmas! We built the Erickson 24 through Metricon, and were put in touch with our Site Manager, [name removed]. [name removed] made the entire build process very easy for us. He gave us accurate weekly progress updates and was quick to respond to any queries we had. We'd definitely look at building through Metricon again as we've been very happy with the entire process and we love our new home!
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- QLD, Robina
- Verified customer
Efficient, Organised & able to deliver.
This is our first time building with Metricon QLD, this is also our 6th build. Metricon has been the most enjoyable build so far, due mostly to our supervisor [name removed] & [name removed] our Selection Coordinator. We believe a company is only as good as the people on the ground and with staff such as [name removed] & [name removed] the entire process was seamless. Metricon would be our chosen builder should we have the opportunity to build again. It has been an absolute pleasure working with you [name removed]. Thank you.
1 comment
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Frank and David JiangSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Excellent
Thank you [name removed], wonderful smooth process.
Metricon is fantastic builder, from sales to site manager, everyone is knowledgeable and happy to help. Wonderful experience. [name removed], our site manager is very friendly and caring. Happy to build again with Metricon in the future. Would love to have Justin as our site manager once more. Wonderful company to deal with.
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MiserableSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Save yourself money and effort. Do not touch them! They move goal posts continuously.
We signed to build with Metricon January 2022. We signed contract and paid deposits on 18/12/2019. 3 months later still no build start in sight. The story changes from day to day why cannot start build. Just unreasonable demands of obligations and more unreasonable money spending to prepare site. This is all happening in the midst of the corona crisis. They are not flexible or willing to work with clients in any way!
2 comments
Team M.Metricon
Hi Miserable
We are disappointed to read your product review, including the delays you have encountered with the commencement of the construction of your new home. We would like to assist you during... Read more
Team M.Metricon
Hi Miserable
We have reached out to you on several occasions, offering to assist you with the issues you have outlined in the above product review. Unfortunately, we have not received any responses f... Read more
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- QLD, Robina
- Verified customer
Easy to deal with
We found the whole process very easy from the get go. [name removed] was great to deal with and the lines of communication were always open; any questions we had we answered quickly and in detail. We are looking forward to seeing the end product and moving onto the next project!
1 comment
Team M.Metricon
Tim, it's so great that your experience so far has been nothing but positive. It's wonderful that your New Home Advisor was able to assist you and provide you with all the details you required.
We wi... Read more
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Desh
- 2 reviews
- QLD, Robina
- Verified customer
Very Satisfied
I am very satisfied with Metricon from pre construction phase to now. They have excellent team and helped me through all of the queries. I am at mid construction phase and I am getting best support from Metricon team. Construction site works is really getting well on schedule and feels good to see my dream home come true.
1 comment
Team M.Metricon
Great to hear you're enjoying pre-construction! We really do love hearing our team have been supportive and you are very satisfied with the service provided thus far.
We look forward to working with y... Read more
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andrew
- 2 reviews
- QLD, Robina
- Verified customer
Second time building with Metricon and would do it a third.
This is the second time we have built through Metricon. First home was a very basic model with not much inclusions (our choice) but this time around the build was much larger. [name removed] was great at assisting us through the process of making minor and major structural changes to the design we chose and tried to be as accommodating as possible (only things that we couldn't do was either because of covenant/council restrictions or it just wasn't structurally viable). [name removed] was great at suggesting things that I hadn't thought of to d...Read more
o (as this is not my profession) and was good at suggesting alternative options to things if I thought I wanted to do something one certain way, but realistically it wouldn't have worked (having said that, if I was insistent with wanting something one particular way then he would allow this). There were some minor hiccups with a different sales consultant in the beginning but once Metricon was made aware of this they immediately remedied the situation and provided more than adequate compensation. We were surprised with the number of free inclusions/deals provided to all Metricon clients (not just as compensation).1 comment
Team M.Metricon
Your second build with us, we appreciate the support! What fantastic service our New Home Advisor provided, we love that he took the time to go through each variation of the design with you which ensu... Read more
red an excellent working partnership. We look forward to working with you throughout the upcoming stages of your build and can not wait to see your home become a reality. TiffSimilar opinion? Write a review on ieatwords.com.au!
Find out how Metricon QLD, Robina compares to other Home Builders
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JohnGSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Metricon: Yes we’d do it again.
From first contact with M at the display home, to completion and handover with our site manager D, we were highly satisfied. They guided us through the process, accommodated some variations to realise the home we had envisaged. Close attention to even minor details by our site manager ensured the quality of the finished build and we couldn’t be happier.
1 comment
Team M.Metricon
Love to hear you are happy with the quality outcome of your home! Thanks so much for sharing you insights and feedback in this review. We are certainly proud of the service provided and we hope you ... Read more
love where you live for many years to come! Nathan National Customer Care [email protected]Similar opinion? Write a review on ieatwords.com.au!
ShawnSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Always ask the question, and keep them honest
At first everything seemed great and don’t get me wrong the finished product APPEARS great however we quickly figured out that this build was not going not going to be smooth sailing. First of all, the bank valued our property at well below contract price meaning we had to fork out more of a deposit than initially advised to us. Then throughout the build, they used up the maximum timeframe extensions available to them and still went 6 weeks over contract. Whenever we received a water bill throughout the build, the usage and cost was double what...Read more
we were paying for our current house with 2 people LIVING there. As it was the first time for myself building a property, I enquired about what normal water usage during a build should be. The response I received was that the cost would be reimbursed to us with no explanation as to why the usage was so high. This occurred a further 2 more times. Each time I questioned the excess usage, and was told that our water supply was being used for all of the other properties next to ours being built also. Now if I hadn’t of questioned this, I would be none the wiser and would be over $1000 out of pocket!!! When it came to practical completion, the build was quite clearly rushed to completion so as to reduce the financial damages ($25/day, what a joke) the builder would have to pay to us as per contract. The practical completion was scheduled for 8 days before Christmas (which was 6 weeks over contract already). Having organised an independent building inspector to create a defect list, he produced a 30 page document with defects to be rectified prior to handover. Now of course being this close to Christmas, the builder and associated trades shutdown for at least 2 weeks. And then when the new year rolled around, it was still another 4 weeks until handover was organised (12 weeks over contract). Our financial advisor and property manager arranged handover on our behalf and relayed to us that all of the defects listed on the building inspectors report had not all yet been rectified which was very disappointing. Having received the keys and now able to advertise for our investment property to be rented, we have clearly missed the boat at the start of the year with prospective tenants lacking due to the delays by Metricon. Our property has been open for 4 inspections with no luck yet. This has been a substantial negative financial impact to my partner and myself as we have been paying for a townhouse for 12 months with no income in return and is in most part due to metricon’s building process especially when it comes to completion and handover. They definitely need to improve their processes as I will not be recommending them to other prospective property owners.3 comments
Team M.Metricon
Thanks for sharing your review Shawn, we apologise for the delay in acknowledging your comments. We appreciate you taking the time to express your thoughts and we are currently reviewing the details ... Read more
regarding your build. We’ll be back in touch as soon as possible, however, depending on the nature of the enquiry our response time can sometimes be longer than desired. In the meantime, if you would like to get in touch with us directly we can be reached via [email protected] Thanks again. EmilyTeam M.Metricon
Following on from our recent reply, we’ve investigated the concerns highlighted and provide to the following response:
Valuation: The contracted price of Metricon homes are based on the cost of buil... Read more
ding, not the current market trends. As we have no influence over property valuations, we’re not in a position to comment on the bank’s assessment of your home. Your financial institution or a private valuer may be able to provide further insight.Thanks for taking the time to reply but still doesn't acknowledge the fact that it took 12 weeks longer than it should have. And no real excuse for the way the practical completion was handled other ... Read more
than to have it done in time for the christmas shutdown.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Robina
- Verified customer
Good operators - good building company - great experience
The whole process was managed beautifully. Sales rep [name removed] did a great job all along the way, making sure every little/big item attended perfectly at all times.
Building supervisor, [name removed], hands on project manager, real pro, good communication. Great attitude.
Thank you all guys, for making this project a great experience.
1 comment
Team M.Metricon
Lovely review, Gami! We are so pleased to hear the team provided excellent service throughout your Metricon journey which ensured a great working partnership with you. Thanks for sharing this review, ... Read more
we hope you Love Where You Live for many more year to come. Thanks, TiffSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Robina
- Verified customer
Prompt and professional!!!
Contract number: [Number Removed]
Design: Lucent 23 Mk 2
Location: Southern Region
We are building our first home and the sales consultant we got in contact with provided my wife and I exceptional service. [name removed] was quick to respond, easy to contact and willing to do whatever it takes to make things move smoothly. He did not hesitate to act as the middleman between all parties involved to speed things up.
He took into account our ideas and wants and offered us incentives to get our design as close as possible to what we desired. He a...Read more
1 comment
Team M.Metricon
What a fantastic review! This must be such an existing time building your first home and we are glad to read your journey has started with such amazing service. It's sound like your New Home Advisor w... Read more
ent all out giving you the confidence and knowledge to choose a home design you can be proud of. We look forward to the upcoming stages of your build. Thanks, TiffSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Robina
- Verified customer
Make sure you appoint private building stage inspectors. Metricons build quality is no where near as it used to be!
Three good things about our build.
Sales consultant, site supervisor and the design.
That's it
Hand over was in March 2017
After two years roof is having issues with leaking.
Garage door clamp fell off the wall and luckily no one was under the door at the time.
Quality of cupboards used are appalling.
We found two tiles were not fixed properly and making hollow noise. It was fixed during the 6 months warranty period. But now we realise we should have checked every tile as we found 13 more tiles with the same issue. Metricon wont do anything ...Read more
3 comments
Team M.Metricon
Hi Vince
Thank you for your holistic product review, it is great to hear you encountered some good experiences throughout the build. I would like to focus primarily on the issues you are currently f... Read more
Team M.Metricon
Hi Vince
Thank you for your patience whilst we looked into the issues you mentioned in the above product review. In relation to the garage door clamp and the quality of the cupboards, we have search... Read more
Hi, not sure why you don’t mention your name it’s a bit weird responding back without a name and I feel like I am writing back to a bot. Anyway, soon after I left the review I got a message from one o... Read more
f your staff member asking for “building contract number, property address and best contact number ". You know why I didn’t bother, I knew this would be your exact response and why waste my time on it. I have the whole trail of emails regarding the garage door falling being reported to Metricon and the response we received from your service and warranty team was "We do not have warranty information for this. Dynamic Doors will be able to assist you further with this". So not sure where you checked again and again and again!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Leighasked
Has anyone built a Metricon home in Brisbane's South West? Would love to hear about your experience, especially the quality of the finish and resolution of any issues you may have had a long the way . Thank you
3 answers
Team M.Metricon
Hi Leigh, Thanks for asking... it's great to get other peoples point-of-view. Everyone's experiences can be different from such a large and emotional purchase... Should you have any direct product or process questions, you are more than welcome to contact a member of the Metricon Customer Service team on 1300 METRICON (638 742). Alternatively, visit metricon.com.au for more information.
Have a great day and happy New Year.
Tiff
If you decide to build with Metricon you have to be sure what you want. Ask a lot of questions for details - what is given as a standard, what not . What colors of carpets in the standard, colors of the tiles in the standard (no extra charge), types and colors of floor finishes in the standard, colors and types of roofing in the standard, materials and accessories for finishing the kitchen, bathrooms (eg.doors, handles ) All this should be noted down by you. A lot of tricks that Metricon uses .Example: you choose the color of the laminate floor, the color of the roof (steel or tiles) tiles in the bathrooms, top stone bench top for the kitchen and bathrooms, LED lighting, fans ....... And what?
..... During the final selection in their studio as standard there are only 2 lighter floor colors at a standard price, the rest of the colors in the standard are only very dark. Bathroom tiles are only 4 colors as standard and 1 size (black, dark brown, beige and white). Similarly, kitchen tiles come in limited colors and shapes as standard. It is a bit better with the colors of kitchen cabinets - here is a large range to choose from. Stone top bench are standard only for the kitchen - you have to pay extra for the same for bathrooms. Ceiling fans are very expensive and old models. They do not have ecological / energy-saving with DC motors and LED lighting. In addition, they offer LED lighting for an additional charge (from each piece in the ceiling). Remember that downlights are not the same as LED lights. They say they have LED but you will get ordinary bulb lighting if not payed.
All these "tricks" are there to get the cash out of a confused customer. Also remember that Metricon's head office is only on the Gold Coast. It is difficult to get in touch if you live in Brisbane or Sunshine Coast. There is sometimes a lot to explain because they send you the same signing documents you signed during an earlier visit in their studio. These documents probably are sometimes lost and a mess is created - a lot of paperwork, scans and emails are generated. Thanks to this, someone always has a virtual job and proves to his superiors that they works. There is no point in explaining on the phone because you will feel like in a maze - divert calls to selected people and there is often no answer ......
My advice ... dude, before you start building, relax and go on vacation. Later, get a ream of paper, a computer with a capacious hard disk, a good printer with a scanner and software for converting scans to pdf. Then have the skills to handle all this well. Read everything carefully because in this bureaucratic process there is: a builder, developer, financial broker, bank and solicitor ...... You can get insane, believe me. And whether you choose METRICON or others now depends on you
Hi Greg. Thank you so much for your comprehensive response, I really appreciate it. I can see you luckily haven't lost your sense of humour throughout the process, which seems like is needed as well throughout the process. It is an absolute mine field of information I agree and it is such a shame companies aren't upfront and honest about the inclusions. I understand they say they are but it is always the fine print that should be in larger font than what it is.
I think we are going to have to go custom because of the shape of our block, none of the project homes would work and if they do, they would be orientated the complete wrong way. I did wonder about the energy ratings of the houses, sometimes they have the air conditioning off and you get a true sense of how hot they are. Thanks again for everything you have written above and I hope you got the house of your dreams after all the experience above.
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Team M.Metricon
Hi Happy chappy.
review, we would love to share this internally with the Queensland team members and their managers. If you could please email us at [email protected] highlighting the subject line of your review, along with your Contract # and/or Build Address, we'll process this internally! Again, thanks for sharing your experience and we hope you are loving your new Metricon Home. Nathan National Customer Care, Metricon HomesThank you for outlining what a wonderful job our team have done. We are certainly very proud of them. In order to celebrate their success and the submission of your fabulous 5 Star... Read more