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Reviews

4.5

671 reviews
5
(542)
4
(58)
3
(8)
2
(12)
1
(51)
  • Build Stage
    • Post-Construction (143)
    • Mid-Construction (34)
    • Pre-Construction (29)
  • Customer Service
    4.5 (147)
  • Site Admin
    4.4 (119)
  • Timeliness
    4.5 (123)
  • Structural Integrity
    4.6 (102)
  • Plumbing & Waterproofing
    4.5 (98)
  • Electrical & Lighting
    4.6 (99)
  • Flooring
    4.6 (95)
  • Transparency
    4.3 (110)
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Glenn

GlennRichmond-Tweed, NSW

Slow process, no urgency in build commencement

published

I signed contract in December 2022. It is now May 2020 and still no Council application. I have done my best to try and push the start process with Metricon without success. The staff function like public servants. Apart from consultant who does his best to try and help I can not find any reason why the build has not commenced.



Customer Service
Transparency
Site Admin
Build StagePre-Construction
Construction End DateDecember 2022
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A and M McL

A and M McLSouth East Queensland, QLD

Delta 29MR RF - Can’t be happier!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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Rochelle S.

Rochelle S.South East Queensland, QLD

Best ever site manager and builder

published

My site manager was managed by [name removed]. All I can say is wow! He is mega efficient, knowledgeable, resourceful and knew his stuff!. Whenever I rang he knew who I was and where I was up to with my build. Could not have done this without him! Thanks [name removed]



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Tenee Collins

Tenee CollinsSouth East Queensland, QLD

Amazing from start to finish!

published

From our first meeting with our sales person to hand over we have been so happy with the process. This is our first home so we were super in-experienced, Metricon helped us through out the whole build. Their staff are always happy to answer questions and go out of their way to help. We have every intention of building investment homes in the coming years and very safe to say we will be using Metricon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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JAE

JAESouth East Queensland, QLD

  • 2 reviews

Excellent Sales and Pre-construction people!

published

Our new Metricon house build 703672 has just started and we have very high praise for the sales [name removed] and pre-construction [name removed] people. They were very informative, very accomodating with our wishes, incredibly helpful and friendly, also patient. We cannot imagine how they could have done a better job. Happy to recommend their Robina office to anyone interested in building a home. Thanks very much!

Customer Service
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Timeliness
Build StagePre-Construction
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Go West they said.

Go West they said.South East Queensland, QLD

It should always be this easy

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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MWeb85

MWeb85South East Queensland, QLD

Exemplary forever-house in lightning speed

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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PJH

PJHGold Coast

  • 4 reviews

Great Warranty Service from Metricon

published

Four years after the completion of our Metricon home we were hit by a massive storm earlier this year which resulted in water leaking into our main bedroom. Metricon quickly sent [name removed] to assess and finalise repairs. [name removed] was both professional and courteous and demonstrates the reason why we have twice chosen to build with Metricon. Metricon gives great after sales warranty service!

Thank you Metricon and thank you [name removed].

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateNovember 2015
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Talia

TaliaSouth East Queensland, QLD

  • 2 reviews

Excellent Site Manager

published

We commenced our first home build at the end of August 2022 and it was completed by the first week of December 2022 - just in time for us to move in before Christmas! We built the Erickson 24 through Metricon, and were put in touch with our Site Manager, [name removed]. [name removed] made the entire build process very easy for us. He gave us accurate weekly progress updates and was quick to respond to any queries we had. We'd definitely look at building through Metricon again as we've been very happy with the entire process and we love our new home!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Efficient, Organised & able to deliver.

published

This is our first time building with Metricon QLD, this is also our 6th build. Metricon has been the most enjoyable build so far, due mostly to our supervisor [name removed] & [name removed] our Selection Coordinator. We believe a company is only as good as the people on the ground and with staff such as [name removed] & [name removed] the entire process was seamless. Metricon would be our chosen builder should we have the opportunity to build again. It has been an absolute pleasure working with you [name removed]. Thank you.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Metricon
Team M.Metricon
Frank and David Jiang

Frank and David JiangSouth East Queensland, QLD

Excellent

published

Thank you [name removed], wonderful smooth process.
Metricon is fantastic builder, from sales to site manager, everyone is knowledgeable and happy to help. Wonderful experience. [name removed], our site manager is very friendly and caring. Happy to build again with Metricon in the future. Would love to have Justin as our site manager once more. Wonderful company to deal with.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Miserable

MiserableSouth East Queensland, QLD

Save yourself money and effort. Do not touch them! They move goal posts continuously.

published

We signed to build with Metricon January 2022. We signed contract and paid deposits on 18/12/2019. 3 months later still no build start in sight. The story changes from day to day why cannot start build. Just unreasonable demands of obligations and more unreasonable money spending to prepare site. This is all happening in the midst of the corona crisis. They are not flexible or willing to work with clients in any way!

Customer Service
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Timeliness
Build StagePre-Construction
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2 comments
Metricon
Team M.Metricon
Metricon
Team M.Metricon

Easy to deal with

published

We found the whole process very easy from the get go. [name removed] was great to deal with and the lines of communication were always open; any questions we had we answered quickly and in detail. We are looking forward to seeing the end product and moving onto the next project!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Metricon
Team M.Metricon
Desh

Desh

  • 2 reviews

Very Satisfied

published

I am very satisfied with Metricon from pre construction phase to now. They have excellent team and helped me through all of the queries. I am at mid construction phase and I am getting best support from Metricon team. Construction site works is really getting well on schedule and feels good to see my dream home come true.

Customer Service
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Timeliness
Build StageMid-Construction
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1 comment
Metricon
Team M.Metricon
andrew

andrew

  • 2 reviews

Second time building with Metricon and would do it a third.

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateNovember 2020
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1 comment
Metricon
Team M.Metricon
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JohnG

JohnGSouth East Queensland, QLD

Metricon: Yes we’d do it again.

published

From first contact with M at the display home, to completion and handover with our site manager D, we were highly satisfied. They guided us through the process, accommodated some variations to realise the home we had envisaged. Close attention to even minor details by our site manager ensured the quality of the finished build and we couldn’t be happier.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Metricon
Team M.Metricon
Shawn

ShawnSouth East Queensland, QLD

Always ask the question, and keep them honest

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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3 comments
Metricon
Team M.Metricon
Metricon
Team M.Metricon
Shawn
Shawn

Good operators - good building company - great experience

published

The whole process was managed beautifully. Sales rep [name removed] did a great job all along the way, making sure every little/big item attended perfectly at all times.
Building supervisor, [name removed], hands on project manager, real pro, good communication. Great attitude.
Thank you all guys, for making this project a great experience.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Metricon
Team M.Metricon

Prompt and professional!!!

published
Customer Service
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Timeliness
Build StageMid-Construction
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1 comment
Metricon
Team M.Metricon

Make sure you appoint private building stage inspectors. Metricons build quality is no where near as it used to be!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2017
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3 comments
Metricon
Team M.Metricon
Metricon
Team M.Metricon
Vince
Vince
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Questions & Answers

Leigh

Leighasked

QLD, Robina

Has anyone built a Metricon home in Brisbane's South West? Would love to hear about your experience, especially the quality of the finish and resolution of any issues you may have had a long the way . Thank you

3 answers
Metricon
Team M.Metricon

Hi Leigh, Thanks for asking... it's great to get other peoples point-of-view. Everyone's experiences can be different from such a large and emotional purchase... Should you have any direct product or process questions, you are more than welcome to contact a member of the Metricon Customer Service team on 1300 METRICON (638 742). Alternatively, visit metricon.com.au for more information.
Have a great day and happy New Year.
Tiff

Greg
Greg

If you decide to build with Metricon you have to be sure what you want. Ask a lot of questions for details - what is given as a standard, what not . What colors of carpets in the standard, colors of the tiles in the standard (no extra charge), types and colors of floor finishes in the standard, colors and types of roofing in the standard, materials and accessories for finishing the kitchen, bathrooms (eg.doors, handles ) All this should be noted down by you. A lot of tricks that Metricon uses .Example: you choose the color of the laminate floor, the color of the roof (steel or tiles) tiles in the bathrooms, top stone bench top for the kitchen and bathrooms, LED lighting, fans ....... And what?
..... During the final selection in their studio as standard there are only 2 lighter floor colors at a standard price, the rest of the colors in the standard are only very dark. Bathroom tiles are only 4 colors as standard and 1 size (black, dark brown, beige and white). Similarly, kitchen tiles come in limited colors and shapes as standard. It is a bit better with the colors of kitchen cabinets - here is a large range to choose from. Stone top bench are standard only for the kitchen - you have to pay extra for the same for bathrooms. Ceiling fans are very expensive and old models. They do not have ecological / energy-saving with DC motors and LED lighting. In addition, they offer LED lighting for an additional charge (from each piece in the ceiling). Remember that downlights are not the same as LED lights. They say they have LED but you will get ordinary bulb lighting if not payed.
All these "tricks" are there to get the cash out of a confused customer. Also remember that Metricon's head office is only on the Gold Coast. It is difficult to get in touch if you live in Brisbane or Sunshine Coast. There is sometimes a lot to explain because they send you the same signing documents you signed during an earlier visit in their studio. These documents probably are sometimes lost and a mess is created - a lot of paperwork, scans and emails are generated. Thanks to this, someone always has a virtual job and proves to his superiors that they works. There is no point in explaining on the phone because you will feel like in a maze - divert calls to selected people and there is often no answer ......
My advice ... dude, before you start building, relax and go on vacation. Later, get a ream of paper, a computer with a capacious hard disk, a good printer with a scanner and software for converting scans to pdf. Then have the skills to handle all this well. Read everything carefully because in this bureaucratic process there is: a builder, developer, financial broker, bank and solicitor ...... You can get insane, believe me. And whether you choose METRICON or others now depends on you

Leigh
Leigh

Hi Greg. Thank you so much for your comprehensive response, I really appreciate it. I can see you luckily haven't lost your sense of humour throughout the process, which seems like is needed as well throughout the process. It is an absolute mine field of information I agree and it is such a shame companies aren't upfront and honest about the inclusions. I understand they say they are but it is always the fine print that should be in larger font than what it is.
I think we are going to have to go custom because of the shape of our block, none of the project homes would work and if they do, they would be orientated the complete wrong way. I did wonder about the energy ratings of the houses, sometimes they have the air conditioning off and you get a true sense of how hot they are. Thanks again for everything you have written above and I hope you got the house of your dreams after all the experience above.

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