I LOVE MINT
Mint was amazing. Decided to switch after Optus failed to set up my NBN, after 5 weeks. Made the switch to Mint yesterday morning, and now 24hrs later have recieved my modem and have working internet. Cannot believe I didnt switch sooner.
Customer care team is an absolute delight to deal with. An Australian call centre who I didnt have to wait on hold for. I was assisted by helpful, competent, friendly and easy to understand staff.
I have also reached out over facebook messenger and requested a call. I promptly got a reply and a call time org...Read more
1 comment
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Paul
- 4 reviews
- 10 likes
You'll struggle to find a better company!
After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, ...Read more
but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...
1 comment
Michael S.Mint Telecom
Hi Paul,
Great to here its all working as it should. As you noted, we monitor our entire customer base daily for drops and where we think there is a problem we'll start a conversation - after all we w... Read more
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MaileHobart, TAS
- 2 reviews
- 1 like
- NBN 50 (Standard Plus)
- Verified customer
Best NBN provider around
I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!
1 comment
Michael S.Mint Telecom
Hi Maile,
Great to hear your experience in getting setup and thereafter contacting us is exactly what we aim for.
Operating from Hobart makes us nice and easy to reach and to deal with and we focus he... Read more
avily on making the onboarding and activation process as simple as we can for all our customers.
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Find out how Mint Telecom NBN 50 (Standard Plus) compares to other Internet Service Providers
Know better, choose better.
SamAU
- 7 reviews
- 1 like
- NBN 50 (Standard Plus)
- Verified customer
Superb Service
Fast, Excellent, prompt and no drop outs. Customer service is super fast. Even if you email at midnight, you receive a response in less than 60 mins. I have never had any drop out in last 1 year and 6 months. Speeds are fine, had a very minor issue once or twice, but nothing major.
1 comment
Michael S.Mint Telecom
Hi Sam,
Service is definitely what we focus on and certainly look to turn emails around when we are awake (so wouldn't always expect replies at midnight...).
Great to hear its all working really well and as we both expect.... Read more
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Questions & Answers
Tezasked
do mint have email addresses?
3 answers
Michael S.Mint Telecom
Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael
Thanks Michael.
Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com
midgeasked
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
4 answers
Michael S.Mint Telecom
Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael
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Michael S.Mint Telecom
Hi Tiff,
Easy to reach via phone, email or Facebook messenger all backed up by a very experienced team. Operating from Hobart is what we deem our secret sauce! No overseas call centres with us, ever! Thank you for taking the time to provide us with the feedback, it's much appreciated. Cheers MichaelWow, thank you!
What you've described is what we aim to deliver. ... Read more