Rohan APerth
- New Generation Homes South West
- Verified customer
A beautiful, quality home and an amazing building experience throughout
Our journey with New Generation Homes (NGH) began early in the year at one of their Display Homes, and is now coming to a close with our build having reached practical completion earlier this month - and it has been absolutely fantastic throughout.
Being first home buyers, we had literally hundreds of questions at the start, and no matter how big, small, silly or smart they may have been, every single one was answered patiently and with expertise by our fantastic sales consultant, Samantha Lutey. She was extremely quick, knowledgeable and he...Read more
lpful, going above and beyond to assist us wherever possible, including looking at blocks of land for our design. We had approached NGH based on the positive reviews on this website, and making Sam's acquaintance at the start reassured us that we had made a good choice (and things only got better from there!). Moving on to Pre-Start, we had Isabella Carr as our Contracts Administrator, and the high level of service and assistance continued. Isabella's breadth of knowledge on both technical and cosmetic aspects of building was just staggering, and she provided some great suggestions whenever we were in doubt. Even after Pre-Start, her communication via Email was stellar, and she helped us all the way until we were totally comfortable signing the all-important final contracts. And that brings us to the build itself. Wayne Pitcher was our sub-floor supervisor and Jamie McDonald our building supervisor. From the time siteworks commenced right up until the final finishing touches were applied, we were kept informed every step of the way via Emails and the @Home Portal. Both Wayne and Jamie were lightning-quick on Emails, and having the ability to contact your supervisor directly is a real advantage. We're a nitpicky bunch, and hit Jamie with a multitude of questions, comments and requests throughout the build, and every thing was addressed promptly and to our satisfaction - not once did we feel like we had to settle for less. Jamie was fantastic at keeping his tradespeople on their toes, and this is clearly evident in the final build quality - no matter how small or big, every single thing we reported to him for rectification was taken care of. And last but not the least, we'd like to also acknowledge Zia Mayes, our Accounts contact, who like the rest of the team, was friendly, knowledgeable and helped make the financial side of things go as smoothly as possible.1 comment
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Yun Heewa
- 2 reviews
- 4 likes
- South West, Bunbury
- Verified customer
Happy Building
We contacted and compared most of builders in WA and we chose to go with New Generation Homes. Because of their quick response (I don’t like late late! response), a perfect house plan and the fact that NG is a part of Summit group.
We had a really good time while we were building with New Generation homes.
Our sales lady, Nat was very quick to respond to my enquiries unlike some of other builders.
She was genuine and smart, she was the only one who brought the plan that we wanted.
Well, we were lucky to have our construction supervis...Read more
1 comment
Summit H.New Generation Homes
HI Yun Hee, thank you very much the wonderful feedback. We are so pleased that you enjoyed building with New Generation Homes. We wish you all the very best in your new home! Kind Regards, Julie, Marketing.
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A bit disappointed.
Help we got before the building started was great, but once it started it was so slow. Weeks would go by without anything happening. We had to tell the supervisor of half finished jobs, that he didn't know about. And we got feedback on how the job was going saying that (for example) the tiling was finished on the 17. Today is the 30 and the tiles are not done yet! Just shows that they actually don't know what are happening on site.
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Find out how New Generation Homes South West compares to other Home Builders
Know better, choose better.
Danny CAU
Well Done New Generation Keep up the great work
We have built 3 times before and this time building with New Generation Homes has set the bench mark.
Workman ship, Scheduling, Professionalism of this build is amazing, we are very happy with this company and recommend them as a builder. Also the calls with building updates are very helpfull and when making design changes no problem.
What makes a great builder is all the above but also any issues or problems we have had have been resolved with great ease. Well done New Generation Homes
Dealing with the sales staff, management, Site Super and tradesmen on site
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Questions & Answers
Geraldine Huntingtonasked
Hi do you have full land and building packages as I am wanting to buy a complete package . Regards Geraldine .
1 answer
Yes I did have a full land and building package. Just make sure what you are entitled to in the package.
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Summit H.New Generation Homes
Hi Rohan,
o enjoyable – from choosing your land and home design through to the financial side! I will definitely pass on your lovely comments to the entire New Generation Homes team, and we hope you enjoy your new home for many years to come! Best wishes, Nat (Marketing)Thank you for your kind words and congratulations on the completion of your new home! It’s great to hear that Sam, Isabella, Wayne, Jamie and Zia were able to make building your first home s... Read more