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Spenq113South East Queensland, QLD
- 5 reviews
Bad
[name removed] was exceptional but 2 staff ignored me and were extremely judgemental poor service from them
I walked into the store approx 12.30 pm, if come front the beach had my overalls and Birkenstock’s on. I walked into the far end of the store and was looking at a lounge, sat on it tested the recliner and was ready to buy, got up no one around - started moving through the store and saw another lounge of interest at this point 2 men an older gentleman with grey hair and black glasses and a middle age man with black hair and glasses sa...Read more
w me . Both looked at me then spoke to each other and then complexity ignored me and actually walked the opposite direction and just stood there ! I was shocked, so I walked through the store and proceeded to try another 2-4 lounges still ignored whilst these 2 just stood there with no customers. I wanted to walk out and not purchase from you but on my way out a staff member who was serving customers at the counter Was so friendly and I could hear the service he was giving, I deserved that I thought so I waited about 2 mins and [name removed] served me, he was exceptional he asked purpose of my lounge, size of family - actually for my rental property so went through options in durability, fabric choice even moving parts headrests etc . [name removed] you deserve to be recognised I was on my way out to spend my money at Plush as the service from the 2 staff I mentioned above was so appalling . [name removed] you can’t take the terrible service of these other 2 away and first impressions are critical as a consumer but thank you for making me feel less crap as I felt embarrassed and self conscious after I was ignored from the other 2 men purely on what I looked like. Nick scali customer service training and acknowledgement of all customers is basic 101 and I would advise to review this with the men above. Thanks again [name removed] for turning a very negative experience Around.2 comments
Thank you, can my compliments for Matt please get passed on ?
For some reason his name got blanked out, he was fantastic it’s the other staff who need customer service training
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MarySouth East Queensland, QLD
- 2 reviews
- Verified customer
Exceptional service Anita!
We browsed several furniture stores but nick scali was the best! Anita was very informative, and knowledgeable. We appreciated her kind generosity and p.r skills. Her advice was greatly appreciated. When we placed the order it was done very quickly but with very clear records as to what was ordered. Also, the design and measurements, as well as adjustments made to the furniture was absolutely awesome to suit our home. No other furniture store offers that.
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ColleenSouth East Queensland, QLD
Thanks John
We were originally hoping to buy a white corner lounge asap to not only suit our needs but for my mum who is diagnosed with a illness with a limited time to live. Even though the Kylie range wasn't a corner lounge, it was extremely comfortable and with suggestions from John, we ended up with a 3 piece lounge suite and a promise for it to be delivered in 4 to 5 weeks for 2 of them so that Mum can enjoy the comfort sooner and love the idea of our old lounge being taken away. Thanks John for your friendly, sincere and overall awesome service!
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Heather MaySouth East Queensland, QLD
Brilliant service
Anita supported my needs. Was helpful and warm. Nothing seemed too much trouble. Gave suggestions that were helpful and gave all information that was necessary for an informed decision thank you.
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SusanSouth East Queensland, QLD
Fantastic Service
I have purchased 4 items from the store in the past 4 months. Service has been fantastic and also informative. John and Anita have been very helpful. Furniture being delivered in 2 weeks
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AnneSouth East Queensland, QLD
Great Service
Shout out to Marie for her wonderful service & help! She took the time to show me options understand my needs and didn't pressure me to make a decision. Back the next day & greeted by Marie who remembered me & helped with my purchase doing all she could to also assist with a quicker delivery! Seemless! Thank you so much. Can't wait to receive my delivery.
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Morgan 3 SeaterSouth East Queensland, QLD
Outstanding Service
We were torn between Nic Scali and another store. With thanks to Matt, who gave us space, time and advice when required, and quality of the recliner 3 seater we wanted, our decision went to Nic Scali. We feel very comfortable with our decision and look forward to receiving our new settee.
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Pathetic
After being told at Maroochydore they deliver on Saturdays just had to wait extra like 9 weeks, then to be told they don't deliver on Saturdays and can't now deliver at 3pm when I'm home from work during the week. After spending over $2000 for a couch, I expect better. Will never shop at nick scali again! Still haven't resolved as when the couch can be delivered and in the mean time I'm sitting on the floor.
1 comment
Customer S.Nick Scali
Hi Shannan,
I'm sorry to hear of your concern. ... Read more
I'd like to look into this matter with my Dispatch Manager for you. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you soon. Sincerely, Hayden Nick Scali Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Maroochydore Nic Scali
No problems with any of the above. George was friendly and efficient. Would visit store again for future shopping. Drove for 2 hours to shop there. Will update my experience when my lounge arrives and is set up. First time shopping at Nick Scali.
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Stuart M.Greater Melbourne (Inner), VIC
Customer Service
Marie provided a very satisfying and luxury experience. Her advise was efficient and effective, I was visiting from Melbourne and wouldnt get the same level of service or experience as I received today. I ended up purchasing the couch today purely based on the experience she provided with her guidance. Thank you once again for everything!
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Excellent customer service
Matt provided excellent customer service. He took the time to answer all our questions and gave really helpful information and advice. There was no pressure sell and his product knowledge was outstanding. If only other retailers had staff like Matt. Now to wait for our new sofas to arrive.
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GlenSouth East Queensland, QLD
Fantastic choices and quality information
Easy to navigate store and locate choices to explore
Extremely happy with different designs and chance to sit And test all products
Very happy with quality of product the different types of fabric @nd good quality leather colours
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MandySouth East Queensland, QLD
- 2 reviews
- 1 like
Amazing couch
The store had prices on everything.Matt the salesman was very helpful.You could tell the quality of the product when you sat in it.It also was delivered 3 weeks earlier than they quoted.He wasn’t pushy.
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JBlackwellNorth Queensland, QLD
- 2 reviews
Great Service & Purchase Experience
I’m grateful for the quality of service throughout the entire sales & purchase experience. Thanks Gavin, a really positive experience & looking forward to taking delivery of my new sofa in the near future!
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debbie AustraliaWide Bay-Burnett, QLD
- 2 reviews
Great service
John and the team where extremely helpful and made our shopping experience relaxed and enjoyable. There was no pressure put on us to buy, just good product knowledge. Would definately revisit John at the Maroochydore store again.
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GraemeSouth East Queensland, QLD
- 2 reviews
brand new lounge suite
it was easy shopping at Maroochydore great staff by the name of Maria non pushing, knew the product well very helpful with her knowledge this was on Sunday 11/8/2019, and we bought the product on the following Tuesday
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Great customer service and product knowledge
Very easy, great range of products all of high quality, no real sales pressure, which allowed us to make an informed selection. The sales person knew his products and allowed us to make product selection based upon our parameters.
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DanSouth East Queensland, QLD
Excellent in store service and advice
If you are in Maroochydore, Chris is an excellent member of the team to look out for. He went above and beyond in terms of the service, advice, thoughts, ideas he gave us when we were looking at lounges. He took the time to work out the best configuration for us, re worked it several times, and even set it up in the shop so we could see the actual configuration that suited us. Chris gave us multiple options which made it easier for us to decide the best one for our house. He took us throughout the store to show us all the fabric choice on the d...Read more
ifferent lounges instore, even pointing out the different lighting around the shop and how it impacted the colour choice. Thanks Chris for helping us choose the perfect 10 seater ..........with ottoman :)Similar opinion? Write a review on ieatwords.com.au!
Judy HSunshine Coast
- 2 reviews
JOhn provided excellent service
WE recently purchased a Brighton lounge suite and had to have it replaced and then service man come and adjust the 2nd lounge. The service staff were very good, but the delivery staff and first service person was hopeless. IN the end it is all good but took 6 months
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Morris
- 2 reviews
- 4 likes
Chifley Couch Toxic Odor
We just received arrival of our new Chifely couch. It is very toxic burning/itchy eyes, affecting our sinuses and causing headaches. It is not acceptable when it affects your health.
26/05/19 We just received our 2nd replacement couch, also very toxic. We cannot go through this again! Affecting health issues. We are waiting on removal of our couch and a full refund.
3 comments
26/05/19 We just received our 2nd replacement couch, also very toxic. We cannot go through this again! Affecting health issues. We are waiting on removal of our couch and a full refund.
Customer S.Nick Scali
Hi Morris,
I'm terribly sorry to hear of this matter. I can see that our service team are aware of your concern and currently looking into your request for appropriate follow up with you. ... Read more
Should you need anything from our end in the meantime, please don't hesitate to contact us via [email protected] Sincerely, Hayden Nick Scali Customer CareCustomer S.Nick Scali
Hi Morris,
I'm terribly sorry to hear of this matter. I can see that our service team are aware of your concern and currently looking into your request for appropriate follow up with you. ... Read more
Should you need anything from our end in the meantime, please don't hesitate to contact us via [email protected] Sincerely, Hayden Nick Scali Customer CareSimilar opinion? Write a review on ieatwords.com.au!
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Customer S.Nick Scali
Hi Spenq113,
Thank you for providing us with your feedback. ... Read more
I've notified my Showroom and Regional Managers of your feedback for appropriate follow up with the team. Should we require more information from you, we'll be in touch accordingly. Thank you again for taking the time out of your day to provide us with your honest feedback. It is feedback such as yours that will help us grow and develop as a business. Sincerely, Hayden Nick Scali Customer Care