??!

Reviews

(641)
(128)
(20)
(30)
(122)
  • Product Quality
    4.4 (229)
  • Return Claim MadeYes (20) · No (259)
  • Warranty Claim MadeYes (19) · No (258)
  • Product Appearance As advertised (71%) · Not as advertised (29%)
  • Customer Service
    4.5 (278)

Reviewer Photos & Videos

  • More

PWJ2019

PWJ2019South East Queensland, QLD

  • 2 reviews

Excellent customer service

published

Sonja was very helpful and took the time to explain things to us. But not overly pushy! We ended up buying most of our items from NSF.
Will definitely be back.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Annette

AnnetteSouth East Queensland, QLD

Great Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Fortitude Valley Brisbnae
See all answers
Magnus Johansson

Magnus JohanssonSouth East Queensland, QLD

5 star service.

published

We bought a customised lounge from Brad, the Manager at Aspley last week. It has not been delivered yet, but so far the experience has been very good. I highly recommend talking to Brad, we found him to be very helpful and pleasant to deal with.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley Homemaker Centre
See all answers

Great customer service and good quality modern furniture

published

Marina helped us to look at lounges, she was great, not pushy, just genuinely helpful and very knowledgeable. We loved everything in the shop and making a decision was difficult, marina helped to simplify things based on our needs and budget. We did stop at several other furniture shops that day and ended up purchasing from nick scali because of the quality and service.
The only negative is the 12 week wait for our lounge.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers

Adam

Adam4000

Perfect Customer Service

published

I went in with a fair idea of what I wanted. I was greeted by Sarah who was appreciative of my research and preferences. Sarah explained a few options and variables then went to draw up the contract. She explained the warranty and delivery options and completed it in an instant!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers

Excellent customer service

published

Easy store layout, staff were very helpful, particularly Peter Stusi. He was very knowledgeable on all the products and was helpful without being a pushy salesmen. His advice on colours to suit our apartment was really appreciated. I would recommend him to anyone needing assistance with purchasing a new couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley Brisbane
See all answers

Grateful purchaser

Grateful purchaserDarling Downs, QLD

Excellent service

published

Tracey was extremely patient while I was trying to make up my mind about which lounge to purchase. I'm grateful for her help and am now confident with my choice. Thank you Tracey.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers

10/10 service. Super comfy couch

published

We were helped by Peter over two visits who was very approachable, helpful, professional and funny. Helped us pick a couch and fabric that we love and made the whole process easy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWickham st fortitude valley 4006
See all answers
Julia S.

Julia S.South East Queensland, QLD

Best customer service experience!

published

We came back twice over two days and were greeted with welcoming arms and walked away happy today with our new couch purchases. Peter was a delight to shop with and would recommend him as personal shopper for all those in need of a house make over!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Fortitude Valley Homemaker Centre
See all answers

Excellent personal service

published

The Service we received from Tracey was excellent. Tracey know her products and help us with what we were after.
The store was easy to navigate and had a great range of products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers

Spenq113

Spenq113South East Queensland, QLD

  • 5 reviews

Bad

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
Spenq113
Spenq113

Thank you, can my compliments for Matt please get passed on ?
For some reason his name got blanked out, he was fantastic it’s the other staff who need customer service training


Mary

MarySouth East Queensland, QLD

  • 2 reviews

Exceptional service Anita!

published

We browsed several furniture stores but nick scali was the best! Anita was very informative, and knowledgeable. We appreciated her kind generosity and p.r skills. Her advice was greatly appreciated. When we placed the order it was done very quickly but with very clear records as to what was ordered. Also, the design and measurements, as well as adjustments made to the furniture was absolutely awesome to suit our home. No other furniture store offers that.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers

Ann H.

Ann H.Central Queensland, QLD

Beautiful quality furniture

published

Tiffany is the best sales person I have ever dealt with! I have shopped in Mackay for 50 years She is very knowledgeable about all aspects of furniture in the Nick Scali store! I’m looking forward to receiving my beautiful quality furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers

Dex T.

Dex T.South East Queensland, QLD

Do customers matter?

published
Customer Service
Product Quality
1 comment
Nick Scali
Customer S.Nick Scali
Chelsea

ChelseaFar North Queensland, QLD

Amazing customer service

published

Once you’ve seen one furniture store you’ve seen them all but what stood out to me was the incredible customer service by Belinda. She was extremely helpful, polite and respectful while giving me time to browse and make my decision. I will definitely be shopping with nick scarli again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers

The service is excellent

published

We visited the store many times and changed our minds many times before eventually selecting a lounge. Subi was so helpful, patient, and knowledgeable about all the lounges, colours and configurations, she really knows the Nick Scali products and her attention and advice for our dilemma helped us make our choice. Could not have done it without Subi and the other ladies.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba Queensland
See all answers

Friendly personal service

published

Rick was very friendly and personable throughout the whole process. From me first looking at all that was on offer, to selecting the best sofa for me, assisting in fabric selection and making my order. Even when I eventually made a minor change to my order. Now anxiously awaiting delivery. A very positive experience!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
See all answers

NEC

NECSouth East Queensland, QLD

Nick Scali customer service is non-existent! ... 11 days, 4 different Nick Scali people, yet no sign of a resolution.

published
Customer Service
Store LocationNick Scali North Lakes, QLD
4 comments
Nick Scali
Customer S.Nick Scali
NEC
NEC
Nick Scali
Customer S.Nick Scali

Leighw7

Leighw7Far North Queensland, QLD

  • 2 reviews

fantastic service due to Belinda

published

We purchased 3 x sofas ottoman and large dining table, The sales person Belinda made our journey and several visits a pleasure, very attentive yet gave us space very professional. Cairns Branch in general sets a standard for high end furnishing the overall customer experience but a big shout out for Belinda

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers

Colleen

ColleenSouth East Queensland, QLD

Thanks John

published

We were originally hoping to buy a white corner lounge asap to not only suit our needs but for my mum who is diagnosed with a illness with a limited time to live. Even though the Kylie range wasn't a corner lounge, it was extremely comfortable and with suggestions from John, we ended up with a 3 piece lounge suite and a promise for it to be delivered in 4 to 5 weeks for 2 of them so that Mum can enjoy the comfort sooner and love the idea of our old lounge being taken away. Thanks John for your friendly, sincere and overall awesome service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

Page 1 of 48

See all Nick Scali Furniture reviews

Questions & Answers

Paula S.

Paula S.asked

Where could I find a Bally TV unit and how much

No answers

Get an answer from our members and Nick Scali representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.