Nick Scali Furniture QLD (page 2 of 10)

After waiting just over 6 months our 2 leather recliners finally arrive. Problem, only 6 legs for 2 chairs. Also leather stained by runs of excess stain/dye. All this documented by the excellent delivery guys. Customer service make us take photos for the second time and after submitting with a precise description of the problems, a second call is received asking to check what the problem is. Tried to explain only 2 legs supplied and 2 missing only to be told it will be 12 to 14 weeks for 2 6 inch legs to arrive and then 2 weeks to be delivered ...

Shoddy, badly made lounge, foam collapsing afer 4 weeks. Service team say all is perfect. Showed pictures to the staff at Bundall and they were appalled. Promised the company were fantastic and would do something. Surprise. They didn't. The lounge cost $5000 and looks like s..t. Service team say all is as it should be. Please, buy from Domayne or Harvey Norman. Their PR is great. They were unimpressed with my photos as well. Scali get off your bums and do something about this lounge. It is of a bad quality and does not deserve to be called a lounge. I can't even sit on the seats without falling to one side. It's now 8 weeks old. DO NOT BUY

Ordered a new lounge in January and have still not received it. Have text Hayden, the manager, (that’s a laugh), and he returned my call once. Have tried several times, by phoning it by text. Nothing at all! I will never walk into a NS store again. I strongly agree with other reviews. Once they’ve got you money, they don’t want to know you. Still don’t know when my lounge is arriving?

Our order was rescheduled for delivery 14 times, then all the furniture didn't arrive. The remaining order has since been delayed a further four times. It's been over ten months and we haven't had our order filled.
I didn't ever think ordering a table, chairs and a sideboard would be so difficult and stressful. Please do not listen to Nick Scali's promises of 'slight' delays with delivery of items.

Bought recliner settee 6 yrs ago.Rt hand foot recliner sheared off after 5 yrs.Warranty for only 2 yrs which I accept is correct.
I then spent 6 Mths trying to ascertain if a replacement mechanism could be obtained so I could buy the replacement mechanism.All Nick Scali reps said was that warranty was out of date and could not help. I was even asked twice to put my request in writing again after having submitted it as the original complaint had been filed and could not be reopened by them .Why I asked .They said it was the protocol. Clearly the...

Nathan was super helpful and patient. The store itself had great design and alot of options. Was satisfied with the entire experience.

The customer service was exceptional by Durrelle, spent almost 2 hours to help us select the right products. Extremely satisfied with service

Nathan was really helpful and respectful. He made our shopping experience really nice and relaxing. Would be back in future. Thank you once again for your professionalism Nathan!!
100% satisfied. Well done Nathan

- Nathan had great customer service and product knowledge, especially considering it was close to closing time and there was no rush in completing the sale process.

Crap lounge, frame bent over 3months. Nick scali would not honour warranty. Said it was display. Never buy from here again. Live and learn
( over heard someone talking about terrible lounge, asked if Nick scali. Turns out 3 more couples listening also been burnt by Nick Scali so wrote this review to save your $$$)

Ok. Ordered a Kylie leather recliner sofa 15/07/2021 and we were told 14-16 weeks, we got it end January 2022!!!
Then my husband complained to me he was sitting in a hole, I thought he was talking about the stretched leather on the seat when’d this continued I sat on his seat and yes he had a bad dip in the corner so I rang service the sofa was about 3 months old, we had someone come out he took lots of photos and said some would contact me.
They did and another wait. We had Mark come yesterday and he was very pleasant and put an approx 3mm p...

Easy to navigate store, lots of options available. Very affordable price on leather lounge suite with the 40% sale.Nathan was very helpful and patient when looking at lounge options.

My review is about a dining table sold by Nick Scali, model Cooper (https://www.nickscali.com.au/products/dining-tables/cooper-8). The tabletop is made of concrete and displays an image of good quality, strong, and well done. However, it is a totally different matter when you put it to use. The problems I am having with this table:
- Any minor scratch on the surface will leave a permanent mark.
- Any colored liquids you spill will be absorbed and removing them will be hard.
- Any bumps on the sides will create chips.
- Anything you drop on it w...

I purchased a dining table and buffet in Oct 2021. Delivery was supposed to be Mid Dec 2021. That date came and went with no delivery. I called in Jan 2022 to ask what was happening, I was told someone would get back to me, no one did. I assumed the delay was covid related so gave them time to sort it out. In Feb I called again and my husband went into the store we purchased from. He was told that someone from head office would call, again nothing. March came and went and no delivery or communication. We went into the store again and was told t...

My Parents who are in their 70’s worked hard all their lives bought a lounge and when they got it home the cushions didn’t look right. They were really puffy and did not fit with the lounge. My parents complained and all they wanted was another lounge. They sent someone around and they agreed the cushions looked more puffy then normal . Even though they agreed with my parents they would not let my parents exchange the lounge they said just you need to sit on it more. Absolutely disgusting Nick Scali.

We were very impressed with Lawrence, his excellent customer service skills and product knowledge is outstanding. Thank you. We can’t wait for our delivery.

Purchased a couch from this company. It arrived late, after we left to go interstate.Our neighbours let the driver in who neglected to assemble the couch, even though we had paid for delivery and installation! Their response was to charge us to have someone come out and assemble it one and a half weeks later! Reading other reviews it appears that they have zero credibility in the area of customer seervice and I can only concur with this assesment.

We went to buy furniture for our new house and Scott was our sales person. He was very helpful from the moment we met him. Scott helped sort out our size related issues with furniture with his vast experience and was very patient with all the process. Very thorough and a nice person to deal with.

Customer-service BAD Salesman1 had his dog in the shop and Salesman2 more interested in eating his lunch at front desk.

Troy has been absolutely amazing, patience and an enormous help to a very indecisive buyer, highly recommend Troy and NorthLakes Team for all your furniture needs. I've tried a few stores, and felt so at ease with Troy and also really prefer the products above what I've seen/experience in other stores.

We visited the store on a Tuesday, seemed to be only one sales person on the floor. We wandered around looking and trying out quite a few lounges. We eventually settled on one. At this point no interest was shown by sales staff. The only sales person was completing a contract. I asked her for a tape measure which was supplied. I returned the tape and thanked her, no conversation. The following Saturday we returned to buy the lounge we had chosen. At this point a salesperson engaged us and discussed the lounge in question, consequently changing ...

Bed delivered today and assembled by carrier.

Showroom stock is obviously of a higher quality to that received by customers. The ole slight of hand, switcheroo. Under the hood (where the real support is), it gets worse.

Timber joins don't align. All the slats seem to be of differing lengths, some wedged against the rails and others with gaps. The rail supports for this are so thin, the pre-drilled (holes) for the screws are obviously going to break out. Some of these are only a few millimeters from the end of slats, which will also ...

Nick Scali seems to be a company happy to take your money but become absent at the first sign of an issue. Despite being sold a faulty product that they have sent technicians for twice to resolve, my item ($3000+ worth) is still faulty. Nick Scali refuses to take accountability, has no timeline on action to resolve this and has refused to refund me despite selling me a faulty product over a year ago. Lodging a complaint, including to the head of customer care, fails to gain any action. The call centre manager tries to blame the consumer. Stay away if you value your time and money.

Nathan was very professional & knew his product range. Highly recommend.
Nathan was very professional & knew his product range. Highly recommend

The staff were very helpful, looking forward to getting my new couch! Will be up to 18 week wait which I think is reasonable.