my Review is for Arthur the service technician who came today to install an extra battery to my recliner. Arthur was prompt, polite, efficient, informative and helpful. I would recommend him.

The chair begins to create a squeaky sound after some weeks of use, the team gave a quick response and arranged a service. The team member Arthur provides a good service with great attitude. I will try the chair for some time to see if the problem is solved permanently.

Purchased a lounge and after a year noticed a creaking notice coming from seat frame. Called to have it fixed and with in the week tech came out and fixed problem. Very good service.

Purchased a concrete table not even 12 months ago and lodged a request for it to be inspected under warranty for the significant chips appearing on all the edges. It was inspected and of course deemed fair wear and tear. You cannot do anything with this table without the edge chipping, worst purchase ever made and would not recommend the product or service to anyone

We had a new lounge delivered which had a construction fault. Arthur did all that was possible given the issue presentsx, however there is an underlying misalignment in the construction of the recliner mechanism which remains.

The technician was extremely quick to identify and resolve the issue with the recliner. He didn’t need any assistance to move the lounge. He was very polite and sociable throughout.

Arthur was courteous and his workmanship of a high quality. Our lounge required additional internal slip covers to eliminate feathers protruding to the outer lounge fabric. Arthur took pride in his work and his professionalism and expertise was noted.

He was very pleasant to deal with. He gave his best effort to fix the issue. We had a stain on a concrete top & after repair, it is quite close to original color.

The quality of the lounge was not like showroom one we sat on
It’s had so many problems
However Arthur the technician was fantastic and very knowledgeable
And took a lot of time to fix the issues

Arthur rang 45 mins before his arrival and he arrived on time. He came wearing a mask and a protective sheet to lay on the floor to do his work. He also removed his shoes without being asked. He was polite and explained what he had done to fix the problem and checked all other chairs for the same fault. He was most efficient and professional.. Probably the best service guy we have ever had in our home! Well done!

Frank Martelli found the problem with our couch instantly and replaced the part in minutes. He is tidy, polite and efficient and could not do enough for us. Most impressed that he was wearing a face mask and concern we keeping a reasonable distance.

I would not recommend anybody to buy furniture from Nick Scali. I purchased a $1990 marble top table. Just water spilt on the table top leaves a permanent stain . I called Nick Scali and advised them of the problem and was told staining always happens to marble as it is porous and this problem (fault) in the product is not covered by warranty.. Buyer beware .. For real customer service and honesty shop elsewhere.

Had a small issue with one of the recliners where it would maybe once a month not work. Nick Scalli send their customer care person who switched over the motor in a very efficient and easy going manner.

Frank came to my house and fixed my lounge today. He did a great job and also provides professional advice on how to clean and maintain. Thank you so much Frank.

Frank came to repair a product damaged from the warehouse. He was very nice and professional and even helped me connect everything up and tested out a few things. Great service and attention from Frank.

Frank Martelli was simply said incredible. With not just a perfect service but also the way he fixed our leather sofa. You would be able to tell that there was a scratch or a hole, if it wasn’t for Frank Martelli.
Very impressed and happy.

Frank Martelli from nickscali was impeccable from all aspects. Appreciate the timeliness and professionalism along with his clear and concise communication. He came on time, assessed the product promptly and commenced the required repairs immediately. No issues encountered whatsoever. Highly recommended and is an asset to the nickscali team.

Frank called prior and was on time. He was polite and did a good job. He made sure eveyhting was clean before leaving the house . Thanks for your help Frank

Frank was courteous and professional. He quickly resolved our lounge suite issue. He also respected our home, placing matting on the floor to prevent any toolbox scratches. Thank you Frank.

Arthur did a great job and very efficiently including arriving within time and was friendly, helpful and professional and was able to explain the issue clearly to us regarding the fault. Thanks!