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Reviews

4.8

171 reviews
5
(157)
4
(4)
3
(1)
2
(1)
1
(8)
  • Product Quality
    4.2 (105)
  • Return Claim MadeYes (18) · No (98)
  • Warranty Claim MadeYes (63) · No (52)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    1.0 (1)
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pattipage

pattipagesydney

  • 2 reviews

Frank martelli

published

Frank has done a superb job am very happy cannot see the cracks anymore thanks so much. I rate this service 10 out of 10 will recommend this service to others



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Lauren S.

Lauren S.Greater Melbourne (Outer), VIC

Great service from Muzaffer

published

Really helpful service from Muzaffer Atar who has fixed the electronics on our lounge chase. No fuss and he really quickly diagnosed the problem and the solution. Thank you again.

Janetann

JanetannSouth East Queensland, QLD

  • 2 reviews

Fast and professional service!

published

The technician who came out was polite, on time, rang ahead and did a Covid health check - keeping us and himself safe, then fixed the problem quickly. Thanks, great service.



Product Quality
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Darko L.

Darko L.Greater Melbourne (Metropolitan), VIC

Great service and knowledgeable technician

published

The technician politely came in and did his job. Found the issue and rectified it. He also educated me on the where he suspected the problem to be. Very good service overall. Thanks

Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised

Frank Martelli

published

Frank cane to my house to fixed my dinning table. He is friendly and polite. He did a best job and also gave more acknowledge to maintain it . My table is look brand new .

Product Quality
Return Claim MadeYes
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Susan

SusanSydney, NSW

Excellent job frank

published

Frank came to my house today to repair my couch he was very quick and prompt and did the job perfectly and really friendly thankyou for the great work frank

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Thanks Arthur for the quick fix

published

Thanks Arthur for the quick fix and great service. Arthur also provided suggestions on how to maintain the battery. The experience was fantastic and would recommend Nick scali to my friends and family.

Product Quality

Frank martelli

published

Frank was punctual and very helpful, it only took him 5 minutes to resolve the issue. Although the issue was very simple to resolve he was happy to help. Very happy with the service

Frank - Table repair

published

Frank Martelli was fantastic. Nothing to fault. We had a timber coffee table that required repair. Frank offered us a professional service, great advice and the attention to detail was wonderful.

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Frank martelli

published

Frank came to my house to repair the furniture Frank was fantastic he also had a look at a few other things which we did not report thanks frank martelli

Tarek

TarekSydney, NSW

Thanks to Arthur for making a quick clean repair.

published

All thanks to Arthur and the Nick Scali team for being helpful and honest. I’m very happy with repair and also with quick response.
This experience was exceptional and I thanks you again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
Hayley

HayleyGreater Melbourne (Metropolitan), VIC

Dylan was very friendly, attentive and did a great job

published

Great service, fixed the issue and the sound coming from below the chair. Very happy that there wasn’t anything majorly wrong with the sofa chair. Thanks again for your help.

David

DavidSydney Surrounds, NSW

Arthur and Glen

published

Arthur and Glen were punctual and professional and left our lounge in a much better condition than when they arrived. They are a credit to the Nick Scali company/ business.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Phillip

PhillipIllawarra, NSW

  • 3 reviews

excellent service

published

The online booking system is very efficient, I found the phone staff very helpful in booking this repair to my round sofa chair . Arthur was punctual, very polite and helpful . Thankyou

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
VSK

VSKSouth Morang

  • 5 reviews

Excellent customer service

published

Dylan was very helpful
He quickly assessed thw issue and fixed it. Pleased with the way the Job handled in timely manner in this panadamic time
.Thanks Nick scali. Really appreciate it

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Peter M

Peter MSydney, NSW

Repair to lounge suite legs

published

Easy request for repairs Arthur technician on time polite and very professional fixed the repair issue straight away. Very pleased with how the process was handled,thank you Arthur thank you Nick Scali

Return Claim MadeNo
Warranty Claim MadeYes
John

JohnParkdale

  • 2 reviews

Service

published

First service recliners were not sitting level on floor after delivery inside black stoppers were fouling and not letting outside legs to sit level on floor
Service was great
All good
Kind regards
John Gauci

Warranty Claim MadeNo
Product Appearance Not as advertised
MIKE

MIKE

  • 2 reviews

Very helpful gentleman.

published

Very helpful gentleman and was able to quickly assess and address my service concerns regarding the lounge’s quirks. Respectful of me and my home throughout the visit, appreciated.
Thank you.

Return Claim MadeNo
Warranty Claim MadeNo

Can put my feet up again!

published

Leo was amazing and so professional, cleaned up after himself and gave me tips on how to make sure it doesn’t happen again.. now I can sit back and enjoy my recliner again

Return Claim MadeNo
Evano

Evano

  • 2 reviews

Motor replaced. Good service.

published

The motor in one of our recliners failed. Nick scali sent someone out within 2 weeks which I though was pretty good considering Covid-19.

Very friendly and replaced motor quickly.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Page 2 of 9
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Questions & Answers

Anna irwin

Anna irwinasked

Furniture Repair Service

Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance

1 answer
Nick Scali
Customer S.Nick Scali

Hi Anna,

Thank you for reaching out!

Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.

Should you have any other queries going forward, please don't hesitate to contact me via [email protected]

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

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