Nick Scali Furniture Questions & Answers (page 3 of 12)

Hi,

I understand your opinion but I am average build with 70kg weight, and the net weight on the table wont be more than 5 kg when i am sitting on the couch. I have been using different other wooden and glass tables in similar fashion before but none of them broke. The problem is the case officer didn't even trusted my view. how can she come to a conclusion without checking the marble quality of my table? I was alarmed about the quality of your marble in very beginning when during the delivery in January the dining table marble was broken despite full proof packing. at that time I thought this was one off poor quality product issue but i was wrong.

There were 2 reasons i choose this marble table - First - Because of your brand name and i trusted in your warranty you care for your customers post sale, Second - i expected marble table to be tougher. Nick scali failed me on both this time. Please look into this. My number is 0447214733. Thanks for reconsidering your decision here.

Regards
Jasneet

When are you going to call me??

Heya, do some research around Australian consumer law, ACCC and fair trading, before contacting scali. You will find that scali will try and suck you in to some lie that 'body oils' or 'medication' have caused the discoloration and you haven't maintained or cleaned the sofas properly such that they say your warranty is void. Which is nonsense.

On truth the sofa was always going to discolor as it is cheap quality stuff made in China, at a huge profit to scali.

If you can demonstrate that the sofa is not fit for purpose/ is not durable/ if you had known it would fail like this you would not have purchased, as you are a reasonable consumer, then you will be entitled to a refund.

I'd go for a refund as any replacement couch/ repair will only fail again

Good luck

Hey guys, discolouration can also be caused from the salt in shipping containers, as it dries out the leather in transit to australia, no amount of confitioning will help this if it has happened. If its going white, this is the case. Wd 40 will fix it in the short time for 12 to 18 months

Some pilling may be acceptable but this is not a resonable amount and I shouldn’t have to spend that much time weekly to do that. Nor was I told this would be an issue with this fabric. I have had other couches with natural fibres in the past and this has never happened. The invoice number is QV55592

Im also experiencing this issue. Did you get any resolution Megan?

I'm wondering if you're still having the same issue with the couch. Ours is just under 12 months old and we can barely sit on it. It's causing us severe back pain.

Good question. I believe that the items are despatched from Sydney and delivered to the customer and the driver is paid separately. That cost isn't in the sale price, so presumably if you get it delivered to the shop instead of your home address, you will still be liable for the fee.

Don’t change to battery . We were told charge would last a month . A year latter after 5 service calls and new batteries installed they are only lasting 7 days . Will never believe anything we are told again . Do homework by asking around .

Hi there, we have just had the same problem. What type of couch and colour did you purchase? We purchased the Chifley in white.

Hi Morris we bought the Volante Chocolate have you managed to get the smell out of your couch?

We have used fans today on it to air the lounge all it did was send the foul smell through the whole house.

When we did sit on it with the blankets trying again after adding a third thick blanket the smell went all they way through to our clothes again. It is a very comfortable lounge but the smell is so foul we cannot sit on it.

I really am lost by all of this as the first leather lounge we purchased from them was great no smell and that was less than 3yrs ago in the same color.

It is going to be a very long uncomfortable and very smelly wait till wednesday.

We had our couch taken away Thursday. (2 weeks after delivery of the couch). The toxic odor could not be removed. We also suffered terribly. We went into their store yesterday to look at buying another one of Nick Scali's couches. We looked at the fabric couches, but we did not see anything we liked. We are very concerned that we will end up with toxic odor again with another leather couch. We cannot go through that again. Let us know how you get on. All the best with everything.

Maybe

It seems that it is fake, I have an Olaf coffee table and side table. The coffee table had three dull patches on the surface so I took it to a stone mason this week to find that it is not real marble. Feel free to add anything Nick Scali customer care.

I am returning mine. Not as seen in store. Seats are sagging after 3,weeks, large metal poking in the back so can’t use two seats. Don’t waste your money.

If you do not need / want electric recliner within a lounge or a chair, then the price is usually about $800 less for each lounge or chair. If the lounge or chair is already the right fit for your body shape and height, then probably you do not need the electric recliner. If the other people using your lounge or chair are going to sit for awhile, as say watching TV, then it is luxury to feel even more comfortable for that extended time. The lounge couch I bought did not need the electric recliner as it was already very comfortable for me and my wife (different size people), but it was the lounge (its style) we wanted, so we are paying for the recliner in the lounge anyway. We are also buying the chair with all the electric recliner just for my wife who said it is amazing in a chair. We are also buying a second chair without the electric recliner so $800 less. The lounge couch has two recliners in it, so that means we have a total of three recliner places to sit (lounge 2, plus first chair 1). This special looking lounge couch is really so nice that I am willing to pay for its recliner anyway. It pays to go home and think about these things overnight, including the colour of what you are buying, so we took home a material cloth swatch to see its actual colour at home, as the lighting in the store is not the same as the light at home without all the spotlights, and so we changed our mind about the colour we first chose, and the sales lady helped us choose a better colour, and a better contrasting colour for both of the chairs. (We were not buying leather even from the beginning.) My wife tried the recliner at the store and said it was amazing and very helpful for complete comfort for sitting while reading for hours, as she is not tall, so be sure to try it out at least for say ten minutes at the store, as it sure is worth the $800 extra to get the recliner if your height is shorter than the average.

I did contact customer service. They said to google local French polishers however I have contacted over 10 companies and they say they don’t do this type of repair. I’ve also contacted concrete repair companies with no luck. Is there anyone that you can specifically recommend? It’s quite frustrating not being able to find someone.