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Reviews

4.1

60 reviews
5
(36)
4
(10)
3
(2)
2
(5)
1
(7)
  • Build Stage
    • Post-Construction (22)
    • Pre-Construction (7)
    • Mid-Construction (4)
  • Customer Service
    4.5 (29)
  • Site Admin
    4.5 (24)
  • Timeliness
    4.1 (26)
  • Structural Integrity
    4.8 (22)
  • Plumbing & Waterproofing
    4.7 (20)
  • Electrical & Lighting
    4.7 (20)
  • Flooring
    4.7 (19)
  • Transparency
    4.6 (24)
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Wayne

WayneSouth East Queensland, QLD

  • QLD
  • Verified customer

Excellent Job

published

We wish to thank all the team at Oracle for their excellent customer service and professionalism.
From the first meeting with Chelsey to you Caroline and the administration team and to construction with Ron and his contractors you all made this process very seamless.
Please thank your senior management also for putting together a great Queensland company to do business with.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
Liss

LissHunter Region, NSW

  • 2 reviews
  • NSW
  • Verified customer

Contract stage

published

To date we have had an exceptional experience with Taylor from the Gillieston heights display centre. He has been informative, helpful and professional through the whole process. We have just signed contracts and Taylor has never hesitated to answer any questions we have had. He is very good at his job, transparent and provides accurate and timely information.
Thank you Taylor



Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
  • NSW
  • Verified customer

I Recommend to seriously look at Oracle

published

Oracle have been easy to deal with from start to finish. Pricing was spot on, no hidden charges, what you see is what you get. Communication was good, workmanship was great. Only thing I can chip them on was timeliness. It took a bit longer than expected but the end result was worth it.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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ben momen

ben momen

  • 2 reviews
  • QLD
  • Verified customer

A Nightmare On Oracle Street!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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2 comments
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
Carly S

Carly SSouth East Queensland, QLD

  • 2 reviews
  • QLD
  • Verified customer

An amazing building experience from start to finish!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
  • QLD
  • Verified customer

Best Post build company by far

published

This is a follow up review from my review 6 months ago, Oracle customer service post build is 1st class, we had our retaining wall bow through no fault of oracles builders (thats another story) but Vince and Peter have outdone themselves fixing the bowed wall and now its back to a beautiful straight wall again, not only fixing the wall but including an extra drain for the water and extending the rocks down the side in which got ruined from the water coming in from the bowed wall,cheers to oracle for great service

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2022
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1 comment
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
George

GeorgeHunter Region, NSW

  • NSW
  • Verified customer

Very Satisfied

published

We did a lot of investigating before we chose Oracle Platinum. In the end it was due to the great service provided by Taylor at Gillieston Heights that swayed us towards Oracle.
Since then the whole build proceeded smoothly up to and including completion (on time).
Quality of the build was extremely good.The site Supervisor Chris Meadows was absolutely fantastic. He provided regular updates and any issues were reported to us promptly with a suggestion of the way to proceed. Thankfully these were few and far between.
This was our 3rd time building and all in all, the best experience.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
  • NSW
  • Verified customer

Very good experience so far

published

Based on our experienced with the assistance of Ms. Aashli she’ve done a good job from the start of our enquiry. She is very responsive in every question that we asked and help us through the things that we want to include with our dream house. We are hoping that the construction will be as smooth as what Aashli showed us.

Build StagePre-Construction
1 comment
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
chris and lucy

chris and lucyHunter Region, NSW

  • NSW
  • Verified customer

so far so good

published

our experience with oracle platinum during the sales stage has been really good one. I believe that has largely to do with our sales consultant Aashli. she was welcoming, always had a smile and had a great attitude which made the process very pleasant. Aashli helped us design our house to what we wanted and within a very reasonable price point. she went above and beyond with staying in the office very late so we could get all our documents signed and sorted and to move forward with the process. If you happen to get Aashli as your sales consultant your in very good hands. looking forward to seeing how the rest of the build goes and hopefully oracle will keep up the good work they have done so far.

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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1 comment
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Eileen

Eileen Hunter Region, NSW

  • NSW
  • Verified customer

This review is a "work in progress"

published

Last year we signed up with Oracle Platinum Homes as we are very impressed with their home designs, quality and value for money. [name removed], our Sales Consultant, has been very approachable and helpful.
The downside has been that the time frame for pre-construction has taken much longer than expected, and when the technical plans finally came back they were not as we had requested. So ..... watch this space for updates.....

Build StagePre-Construction
2 comments
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes
Anna

AnnaHunter Region, NSW

  • NSW
  • Verified customer

Wonderful experience so far

published

So far our experience has been excellent. Our sales consultant Rod has been super helpful and has made this a stress free and smooth journey. Communication has been great, honest and easy. Everything has been explained well throughout the process. We’re so excited to start our build, and very thankful to have such a knowledgeable and honest person handling the sale.

Customer Service
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Build StagePre-Construction
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1 comment
Oracle Platinum Homes
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James

JamesAU

  • 3 reviews
  • QLD
  • Verified customer

Thank you guys

published
  • +3
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Oracle Platinum Homes
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Canias

CaniasSouth East Queensland, QLD

  • QLD
  • Verified customer

Excellent Experience -Building with Oracle Platinum Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Oracle Platinum Homes
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TamJay

TamJaySouth East Queensland, QLD

  • QLD
  • Verified customer

What an easy building experience!

published

From start to finish, this has been such a seamless, easy, problem-free experience. Caroline from Oracle has always been on hand to answer our questions and is always pleasant and helpful. Our building supervisor, Peter, was also really knowledgeable and quick to reply to our questions. My friends can't believe how easy it was for us, as they all heard that building your own home was a nightmare! We are so excited to be moving into our dream home and can't recommend Oracle enough. Thank you!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Oracle Platinum Homes
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Tam

TamSouth East Queensland, QLD

  • QLD
  • Verified customer

Love my home can’t wait to move

published

I couldn’t be happier with Caroline her support through our journey has been appreciated. Great company some weeks felt like no progress at all but the end of build was torture as we just wanted in our gorgeous home. Great tradies where happy to explain anything I asked.
Thanks again oracle it’s been great

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
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Durga Prasad V.

Durga Prasad V.South East Queensland, QLD

  • 2 reviews
  • QLD
  • Verified customer

Excellent Experience with Oracle!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
Oracle Platinum Homes
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Sharlene

SharleneSouth East Queensland, QLD

  • QLD
  • Verified customer

Wonderful Experience!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
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Nadine and Zane

Nadine and ZaneSouth East Queensland, QLD

  • QLD
  • Verified customer

A relief

published

This is the second time we have built a home. The first time was hell and we said we would never do it again.
Oracle totally changed this for us. Nothing was too hard for them and they really care about what you want!!!! They understand that this is a big deal for you and your family. 100% recommend them.

Customer Service
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Timeliness
Structural Integrity
Plumbing & Waterproofing
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Build StagePost-Construction
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Brett and Rianne

Brett and RianneSouth East Queensland, QLD

  • QLD
  • Verified customer

Bumpy start with good and bad experiences throughout, however ended up with a stunning forever home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateAugust 2022
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1 comment
Oracle Platinum Homes
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Jon

Jon

  • 2 reviews
  • QLD
  • Verified customer

Family Home with Inlaw Accommodation

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateAugust 2018
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Page 1 of 3

Questions & Answers

Alicia

Aliciaasked

Oracle Platinum Homes

Has anyone built with Oracle in North Rothbury (Huntlee) NSW & can give some info regarding pro’s & con’s etc?

1 answer
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes

Hi Alicia,
Thanks for asking. We currently have a number of Home & Land packages available in North Rothbury and can make one up to suit you. If you'd like further information please contact Brittany at our Chisholm Display Homes.
Thanks again, Oracle Platinum Homes

Stace B.

Stace B.asked

Oracle Platinum Homes

Hubby and i found a house and land package at potters lane NSW, the house though is only a 3bd and we require a 4bd, is oracle willing to give us options on another house and package it up for us or is it only the house advertised? TIA stace

6 answers
Dee
Dee

Hi Stace, we only dealt with Oracle in QLD so not sure how they do business in NSW. I can say that we didn't get a house and land package. We purchased our own land and then used Oracle for the construction of our turn key house package. They were very flexible with design changes, so feel free to ask them for a different package.

Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes

Hi there Stace B,

Thanks for your question. Our Home and Land packages are flexible, they are a great starting point! If you are already working with a Sales Consultant they will be able to provide a range of packages including four bedroom homes as well as various homesites. If you've fallen in love with a particular homesite - we'd need to check the 4 bed home fits the required setbacks.

If you'd like to give us a call on 02 4040 6260 or email we would be happy to run through exactly what you are after and find a solution that works.

Thanks again, The Oracle Platinum Homes team.

Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes

Hi Stace, I've just spoken with the team - if you could please contact the Consultant listed on the package for further details & options. Many thanks.

Linda R.

Linda R.asked

QLD

Should the gardens, fences be up at practical completion?

1 answer
Oracle Platinum Homes
Oracle Platinum H.Oracle Platinum Homes

Hi Linda,
Thanks for your question.
Fences are usually complete by practical completion, however weather can play a part in this. Our Customer Service team will be in touch today to advise progress & a timeline on your home completion.

Thanks,
The team at Oracle Platinum Homes.

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