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LissHunter Region, NSW
- 2 reviews
- NSW
- Verified customer
Contract stage
To date we have had an exceptional experience with Taylor from the Gillieston heights display centre. He has been informative, helpful and professional through the whole process. We have just signed contracts and Taylor has never hesitated to answer any questions we have had. He is very good at his job, transparent and provides accurate and timely information.
Thank you Taylor
1 comment
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- NSW
- Verified customer
I Recommend to seriously look at Oracle
Oracle have been easy to deal with from start to finish. Pricing was spot on, no hidden charges, what you see is what you get. Communication was good, workmanship was great. Only thing I can chip them on was timeliness. It took a bit longer than expected but the end result was worth it.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi there Daniel,
First of all, thanks so much for choosing to build your new home with Oracle and of course for posting your 5-star review!... Read more
We are super happy that your experience with us from start to finish was positive. We really do pride ourselves on our communication and workmanship so this is great to hear. We have shared your review with our whole team and just wanted to say a BIGGG congratulations! We appreciate you bringing to our attention timeliness as we are always looking to improve our process and exceed our clients expectations. We know you'll be happy in your new home for years to come and we wish you all the best. We cant wait to see photos of you and your family settling into your dream home! Many thanks, The team at Oracle Platinum Homes.Similar opinion? Write a review on ieatwords.com.au!
GeorgeHunter Region, NSW
- NSW
- Verified customer
Very Satisfied
We did a lot of investigating before we chose Oracle Platinum. In the end it was due to the great service provided by Taylor at Gillieston Heights that swayed us towards Oracle.
Since then the whole build proceeded smoothly up to and including completion (on time).
Quality of the build was extremely good.The site Supervisor Chris Meadows was absolutely fantastic. He provided regular updates and any issues were reported to us promptly with a suggestion of the way to proceed. Thankfully these were few and far between.
This was our 3rd time building and all in all, the best experience.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi George,
We are super happy that we could take care of your new home build. First of all we appreciate you taking the time to leave us a review. We really appreciate your comments on your experien... Read more
ce building with us and have passed on your appreciation to our staff.Similar opinion? Write a review on ieatwords.com.au!
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- NSW
- Verified customer
Very good experience so far
Based on our experienced with the assistance of Ms. Aashli she’ve done a good job from the start of our enquiry. She is very responsive in every question that we asked and help us through the things that we want to include with our dream house. We are hoping that the construction will be as smooth as what Aashli showed us.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi there Sonny and Donna,
Thanks for posting up your review of your new home build thus far.... Read more
A big congratulations to you both on taking your first steps towards your new home with us. We greatly appreciate your feedback regarding our pro sales team - you are in goods hands and we have notified these your Consultant of your kind and honest review. We look forward to the next steps in your build. Many thanks, The team at Oracle Platinum Homes.Similar opinion? Write a review on ieatwords.com.au!
chris and lucyHunter Region, NSW
- NSW
- Verified customer
so far so good
our experience with oracle platinum during the sales stage has been really good one. I believe that has largely to do with our sales consultant Aashli. she was welcoming, always had a smile and had a great attitude which made the process very pleasant. Aashli helped us design our house to what we wanted and within a very reasonable price point. she went above and beyond with staying in the office very late so we could get all our documents signed and sorted and to move forward with the process. If you happen to get Aashli as your sales consultant your in very good hands. looking forward to seeing how the rest of the build goes and hopefully oracle will keep up the good work they have done so far.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi Chris & Lucy!
Thank you so much for posting your experience so far. Congratulations on taking your first steps towards your new home with us.... Read more
Thanks for your feedback regarding our expert Sales Consultant - we pride ourselves on going the extra mile so this is great to hear. We've shared your feedback with our whole team and look forward to the next steps. Many thanks, The team at Oracle Platinum Homes.Similar opinion? Write a review on ieatwords.com.au!
Eileen Hunter Region, NSW
- NSW
- Verified customer
This review is a "work in progress"
Last year we signed up with Oracle Platinum Homes as we are very impressed with their home designs, quality and value for money. [name removed], our Sales Consultant, has been very approachable and helpful.
The downside has been that the time frame for pre-construction has taken much longer than expected, and when the technical plans finally came back they were not as we had requested. So ..... watch this space for updates.....
2 comments
Oracle Platinum H.Oracle Platinum Homes
Hi Eileen,
Thanks for your review, we value your feedback on our process. We would like to look into the timeframe further and will discuss this with the team. We'll be in touch with you directly this afternoon.... Read more
Thanks, The team at Oracle Platinum Homes.Oracle Platinum H.Oracle Platinum Homes
Hi Eileen,
Further to our Sales Manager’s discussion with you yesterday, we now understand where some of the confusion was. We appologise for the miss-communication on our end with regard to the plan change request error.... Read more
We are pleased your property is now sold and we’re doing everything we can to move your new home forward. We look forward to staying close with you and getting into the next step. Thanks, The Oracle Platinum Homes NSW teamSimilar opinion? Write a review on ieatwords.com.au!
AnnaHunter Region, NSW
- NSW
- Verified customer
Wonderful experience so far
So far our experience has been excellent. Our sales consultant Rod has been super helpful and has made this a stress free and smooth journey. Communication has been great, honest and easy. Everything has been explained well throughout the process. We’re so excited to start our build, and very thankful to have such a knowledgeable and honest person handling the sale.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi there Anna,
Thank you so much for posting this 5-star review. On behalf of the whole team we just wanted to say a massive congratulations on taking your first steps with us.... Read more
Rod has told us you've been awesome to work with and we wish you all the best with your new build. We can't wait to see progress and get started! Many thanks, The team at Oracle Platinum Homes.Similar opinion? Write a review on ieatwords.com.au!
SonyaHunter Region, NSW
- NSW
- Verified customer
Forever Home
It is my privilege to have this opportunity to share my heartfelt thanks for the empathetic, professional knowledgeable & honest support & guidance Kim S. continues to give me. Oracle platinum Homes must be proud to have her in their organisation. Kim addressed all my concerns, needs to create my perfect home. Kim understands my life circumstances that has brought me to this point of my life & the significance of what it means to build my own home far beyond bricks & mortar. Thank you Oracle for giving me such an invaluable advisor & advocate. ...Read more
You must be proud to have Kim S. in your team. Lauren P. my very patient, accomodating, talented colour consultant made my experience pleasurable & exciting when making the many important decisions to create my dream home...Much gratitude to Lauren. Also Chloe & Vivienne for your prompt & informative updates from administration. I am looking forward to meeting rest of Oracle team as my build proceeds! I am so pleased that I chose Oracle as my builder. Thank You Sonya. Toronto NSW1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi Sonya,
We love hearing your feedback and wanted to say a massive thank you for the time and effort taken to post such a heartfelt 5 star review! We are very happy to hear that you have had such a... Read more
n amazing experience with our NSW team so far in your journey with us, and cannot wait to bring your dream home to life!Similar opinion? Write a review on ieatwords.com.au!
- NSW
- Verified customer
Administration Issues
I have pondered for some time over this review, and feel it is my duty to inform you of my progress thus far.
Our initial consultation with [name removed], Oracle Sales Consultant, was the very reason we decided to build with Oracle.
[name removed]’s professionalism, knowledge and guidance is second to none. Not only did he help modify our plans (on more than 1 Occasion). He did so in a professional and timely manner, keeping us up to date and well informed along the way.
[name removed] is an asset to your company, and should be commended for this.
[name removed] was our colour consultant, apart from a tile issue which was somewhat rectified, followed on from where [name removed] left off, thank you [name removed].
...Read more
2 comments
Oracle Platinum H.Oracle Platinum Homes
Hi Greg,
We appreciate your honest feedback and after discussion with our NSW team, understand that we've tried to make contact with you over the past week to provide update.... Read more
We have shared your feedback with our team and really appreciate your acknowledgement of our Expert New Home Consultants, however want to clarify timeframes with you. We look forward to delivering on your beautiful Oracle Platinum Home. Talk soon. The team at Oracle Platinum Homes.Oracle Platinum H.Oracle Platinum Homes
Hi Greg,
Exciting that your underslab drainage will be finished today! Weather permitting we will be pouring your slab by the end of the week. Our Construction Co-ordinator will continue to keep your updated.
... Read more
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BevHunter Region, NSW
- NSW
- Verified customer
Pre Build Consultation Planning Review
My husband and I self-funded retirees, were looking to build our home.
We visited many project builders in the Hunter Region looking to build a house that suited to a narrow block, single story with the living, kitchen and dining in a large area on front of the house. The plan in mind, was to take in our waterfront view at its best. As novices, we had never built a new home in the past so this was a huge step for us at our age.
We consulted with many project homes and none seemed to be able to provide or change their designs within the plan...Read more
footprint to suit our needs. Many trying to persuade us to stick with their standard designs. There also were constant hidden costs that kept being mentioned over and above the stated price, that made arrangements or future deals untenable, we had a substantial budget but had to stick with it, we were investing our life savings into our final house. Then we visited Oracle Homes at Wattagan Park Cooranbong, and was introduced to consultant Kim S. who had a completely different and unique presentation on meeting. Kim greeted us with an interested professional warm-hearted friendly approach, which straight away set us at ease from that moment on. Kim listened intently to what we were hoping to build, she heard us out with our genre of ideas and understood the plan of our future dreams and aspirations. Finally, progress, it was a pleasure to meet a consultant who not only knew their role well, but had compassion and professional expertise to give confidence in the task ahead, a quality hard to find in industry today. Kim presented us with all the full realities of building a new home, gave us many positive ideas and substitutes, she facilitated plan design and made us aware of any potential extras or changes through our choices. To date we are almost ready for the build! The process has been addressed with a team of professionals who have supported us all the way, taking time assisting our individual needs and wants.1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi there Bev,
Thank you so much for taking the time to submit this fantastic 5-star review, we really love and appreciate hearing the feedback! ... Read more
We are very happy to hear that your experience so far has been amazing and we look forward to working with you in the coming months to bring your dream home to life! We have shared your feedback with our whole team and our NSW team has passed on that you and your husband are amazing to work with. From all of us, we wish you all the best for the next step in your new home building journey. Kind Regards, The Team at Oracle Platinum Homes.Similar opinion? Write a review on ieatwords.com.au!
- NSW
- Verified customer
Exceptional build and quality service!
Great service and wonderful end product. Selections were of good upgraded quality for no extra cost and provided a broad range of choice. Our site supervisor managed our build excellently. He always informed us of our project and was always on time to meetings. We only had a handful of minor issues through the build that were quickly and easily rectified by our supervisor. The final cost was the agreed upon contract price as part of a turnkey package.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi there Ashleigh, thanks so much for reviewing your new home build experience with Oracle Platinum Homes. We really appreciate your honest feedback and on behalf of our team, we wish you all the best in your beautiful new Oracle Platinum home.
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Review collected in partnership with Oracle Platinum Homes
G SullivanHunter Region, NSW
- NSW
- Verified customer
Very happy with my completed house.
Overall I am happy with my new house. The finishes and quality of my build are outstanding, and the staff behaved in a professional manner throughout the process. Thank you Oracle.
1 comment
Oracle Platinum H.Oracle Platinum Homes
Hi there G Sullivan, we really appreciate hearing your experience with us was 5-star. We pride ourselves on our build quality and love that you can agree with us that it is an outstanding finish.
We ... Read more
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Review collected in partnership with Oracle Platinum Homes
RandCCessnock
- NSW
- Verified customer
Lies lies and more lies
Let’s just start with the fact that we were told that our build time would be 16 weeks and that we would be in buy Christmas unfortunately this never happened. With our site being cut on the 29/07/2017 and keys being handed over on the 22/02/2018.
Communication throughout the build was basically non existent with only 2 weekly updates. And 1 was because we emailed to find out what was happening.
At times it was hard to keep track of who was our build supervisor as it changed so often also making any communication hard.
In our opinion the ...Read more
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Annesydney
- NSW
- Verified customer
Ended up in fair trading
Had an investment property built in Sydney. Quality of work was terrible (water came through ceiling from upstairs bathroom, sections of house not painted, damage to concrete in garage, drainage issues, poor finishing on brickwork) and trying to get them to fix anything was impossible. We submitted a defect list after handover and 3 years later that work was still not done. Our realestate agent ended up getting there own trades to fix things as Oracle were unable to find tradesmen in Sydney, they approved this prior to work starting then woul...Read more
dn't pay the bill once work was done (even though it was quoted prior to work commencing). Eventually we got fair trading involved who gave Oracle 2 weeks to pay the outstanding invoices, they still didn't pay, fair-trading continued to contact them with no response until I was advised to escalate the claim. I contacted Oracle saying I was going to file against them and they transferred the money. This was a 3 year ordeal. I have all emails/texts between Oracle, myself, the managing agent and the contractors involved. I also have photos of all defects as my husband is a carpenter/project manager in Sydney so we are not new to the building industry. As Oracle paid the outstanding invoices the claim was not escalated and fair trading did not mark this against their record.Similar opinion? Write a review on ieatwords.com.au!
NikkiSouth East Queensland, QLD
- 3 reviews
- NSW
- Verified customer
Our First Home Satisfaction
Being First Home owners we were very nervous to start construction on our own home. But the team at Oracle made us feel welcome and held our hand throughout the process. We were never made to feel insignificant and we could ask any questions at any time. Even though the pre-site process took a little longer than normal (some of this time wasted was our fault) the on-site process made up the time delay. Our Supervisor took all our calls and met with us onsite to answer any of our questions. We love our home and we wouldn’t change a single thing!
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- NSW
- Verified customer
Great Home, Very Happy with Quality Design and Finish.
The Quality of my home is great, the trades were excellent and went above and beyond.
I had no dramas at all not even one during the build, there was a couple things missed at the end but these were sorted out quickly and without fuss.
Customer service was very good with updates throughout my build and staff were friendly and helpful.
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Oracle Platinum H.Oracle Platinum Homes
Hi Liss,
That's great to hear! You are definitely in good hands with our expert Sales Consultant. ... Read more
We'll do our best to move through the next steps as quickly as possible and start building your dream home! We've shared your feedback with our whole team and look forward to helping you move forward. Many thanks, The team at Oracle Platinum Homes.